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Overview
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
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Popular Features
- View and generate pay and benefit information (641)9.191%
- Update personal information (655)8.383%
- Pay calculation (654)8.282%
- Benefit plan administration (665)7.979%
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What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Competitors
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- FAQs
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR solutions
tailored by industry. The vendor aims to free SMBs from HR complexities by offering access
to human capital expertise, benefits, risk mitigation and compliance, payroll and
real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to
focus on what matters most—growing their business.
TriNet Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
Succession Planning Features
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
TriNet Integrations
TriNet Competitors
- ADP TotalSource
- OASIS
- Insperity
- Paychex PEO
TriNet Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.
The most common users of TriNet are from Small Businesses (1-50 employees).
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Reviews
(451-475 of 696)Companies can't remove reviews or game the system. Here's why
June 18, 2018
The Payroll and Benefits Alternative
We use TriNet for payroll and benefits across the whole organization.
- Timely notices
- Good benefits options
- Accurate processing of data
- Good customer service
- They fixed the area I had the most complaints with which was reporting. It was dreadful, but in recent months have really improved this.
June 18, 2018
Great service provider
TriNet is our HR service provider. From basic payroll processing to certain tax and compliance advisory, their client service team is responsive, knowledgeable, courteous, and professional.
- Courteous, responsive, and professional in their communication and relationship management.
- Knowledgeable and current in the HR and benefits realm.
- The platform is generally easy to use. At peak times during payroll runs, their system reporting can run slow.
June 18, 2018
Trust TriNet For Your Company's PEO Needs
We use TriNet across our entire company to provide payroll services, benefits, and other HR outsourcing services. We are a small business, about twelve employees, but as an IT service provider all our people are professionals and have an expectation of receiving benefits in line with their type of position regardless of the size and scale of our company. TriNet allows our firm to provide big company benefits at our relatively small scale.
- Excellent benefit offerings and packages.
- Good online portal for management and users.
- Direct access for management and users to a dedicated account rep.
- Expensive, but you get what you pay for.
- We've seen a high turnover in our dedicated account representative leading to a somewhat less than desirable continuity.
- The reporting can be tough for management.
June 18, 2018
Trinet - A great choice for my company
TriNet is used across the entire corporation for payroll and health benefits. I find it user-friendly and the Client Services Associates at Trinet are extremely attentive and professional.
- Responds quickly to client matters
- User-friendly
- Great source of data
- Reports could be easier to access and download sometimes system times out prior to getting full report
- IT team could think of the users and what information they need access to before changing the web pages
June 18, 2018
Happy TriNet User Review
We use TriNet for payroll, benefits, time off tracking and human resources for all three of our companies
- Human Resources compliance questions.
- Integration of PTO tracking with payroll.
- Benefit offerings.
- It might be nice if their were the ability to open a chat window with someone on the TriNet website if I had a quick question.
June 15, 2018
TriNet for medium sized firms
We use it across the entire organization as our HRIS platform and team.
- Payroll processing including bonus, commissions, HSA and 401k deductions
- Benefits administration - plan offering, enrollment, eligibility
- Customer service and support of any question and/or issue that could arise
- The old website design was more intuitive to use.
June 15, 2018
TriNet makes Payroll a Breeze!
We use TriNet mainly for payroll and benefits. Everyone in our organization uses TriNet to select and manage their benefits, access their earnings statements, request PTO, input their I-9 information, etc.
TriNet is very helpful for Payroll. It makes the payroll process very smooth and easy for me. I also appreciate the support they give me when I have Human Resource questions. TriNet handles our Harassment Training as well. I appreciate the free webinars that they offer and try to take advantage of any training I can.
TriNet is very helpful for Payroll. It makes the payroll process very smooth and easy for me. I also appreciate the support they give me when I have Human Resource questions. TriNet handles our Harassment Training as well. I appreciate the free webinars that they offer and try to take advantage of any training I can.
- They simplify payroll.
- They provide free webinars that have been very helpful for someone new to HR.
- I really like our Human Capital Consultant, Christine Cole.
- I wish there were easier ways to customize reports to extract the information we need.
- I think they could improve their communication when there is a change in Client Service Associates.
June 14, 2018
TriNet a happy journey
TriNet is used to provide HR services including payroll management and administration, benefit management and administration, vacation management, etc. Our users access TriNet via the web. For a small company, one of the major benefits is the broad benefit package which has allowed us to attract and retain critical and experienced talent from larger organizations. It is also, for us, a more cost effective alternative than managing these services ourselves.
We have recently recommended TriNet to several others and I understand that one of those companies is proceeding to sign up with them
- Benefits - TriNet offers a very broad array of employee benefits including health, dental, disability, life insurance, 401-K, and supplemental coverages. The cost per employee is effective and much better than a company of our small size could obtain on our own.
- Manages continuation of benefits for employees leaving the company.
- Handles payroll and various state reporting requirements. We have locations in several states and having TriNet manage the state reporting requirements assures it is done properly. When problems arise, TriNet's expert team swings into action and rectifies them.
- Employee discounts is an area that TriNet could improve. They offer thru TriNet marketplace discounts on purchases such as hotels, car rentals, travel. However, the discounts are very small and we have often been able to do better on our own. We suggest that TriNet better use its combined purchasing power to negotiate discounts on travel (hotel, car rental, airlines) more akin to those realized by large corporations.
- Issues with health benefits: TriNet has an employee customer service number but they often just defer to the insurance carrier. TriNet should be more proactive in advocating for the employee with the insurance carriers.
March 15, 2018
Leave TriNet and they will make you pay.
PEO services. They provided all HR services.
- Employee onboarding was very easy and streamlined.
- HR questions were dealt with appropriately and quickly.
- All representatives that answered the phone were very knowledgeable.
- After terminating services, we were no longer important to them and the quality of their services dropped significantly
- Records easily available while being a client, became very difficult to get after terminating our agreement.
March 14, 2018
Review
TriNet is being utilized across the whole organization. We are a small nonprofit with 10 employees. TriNet addresses benefits and payroll for our organization.
- Benefit options for our employees
- Payroll processing
- Online system to house all HR relevant information to make it easy for employees to access
- Tracking of time. Currently, it is another product that has to be utilized, but isn't a TriNet product. Need a TriNet product to track time for hourly employees. And that should be included in the package since it is an essential function of payroll.
We formerly used it at Sencha, starting with Gevity in 2007 when we were 3 people, growing to close to 200 and then back to close to 100 before we sold the company in 2017 - when the purchaser moved to their payroll. Used for all US and CA emps.
I also use Trinet for Alta5 which is a pre-revenue startup with 2 employees.
I also use Trinet for Alta5 which is a pre-revenue startup with 2 employees.
- I love that Trinet manages the HR fullstack and all I have to worry about is assuring the $$ is in our account to make payroll.
- I've found Trinet very responsive to employee issues (benefits, etc.).
- It can be difficult to get started for very small groups (1-3) and would be nice if you had a specific incubator program.
- I'm a fan, so I haven't experienced issues that I'd like to see improved.
March 13, 2018
Covering All of our Bases with TriNet
TriNet is used to manage payroll and benefits at our company. It is used across the whole company, and it helps us solve the problem of wanting to offer competitive benefits and health insurance rates to our relatively small number of employees.
- Health insurance rates are very competitive with our other options.
- Various support professionals at TriNet have always been extremely helpful/professional.
- Partnership with Transamerica allowing us to offer 401(k)s is pretty cool.
- The actual dashboard interface, even with the new redesign, is not always the world's most intuitive.
- Email alerts/warnings sometimes don't do a good job of making it clear what kinds of companies they do and do not apply to (aka "this alert only applies to companies with 25+ full-time employees" would be helpful).
- My main TriNet support person works east coast hours, which is strange, since we're a west coast company.
March 13, 2018
Why every high-tech startup should outsource HR functions to a full service provider like TriNet.
I began using TriNet in 2003, primarily to facilitate the availability of competitive benefits and payroll services for startup portfolio companies.
TOYOTech is the fourth of our portfolio companies to utilize TriNet for HR services, payroll services, statutory compliance and tax reporting. My experience with TriNet as a management tool has been positive on all fronts. More importantly, our employees generally report positive experiences with TriNet's benefits and payroll administration. As our companies have grown, TriNet's geographic reach has grown with us. We are thus able to offer comparable benefits and tax collection and reporting services for all U.S. offices.
TOYOTech is the fourth of our portfolio companies to utilize TriNet for HR services, payroll services, statutory compliance and tax reporting. My experience with TriNet as a management tool has been positive on all fronts. More importantly, our employees generally report positive experiences with TriNet's benefits and payroll administration. As our companies have grown, TriNet's geographic reach has grown with us. We are thus able to offer comparable benefits and tax collection and reporting services for all U.S. offices.
- TriNet offers excellent employee benefit programs, competitively priced with flexible employer co-funding options. It would be difficult - if not downright impossible - to attract good talent in Silicon Valley without these sorts of benefit offerings.
- TriNet's on-line portals for management and employee use are functional, available, and secure. Management reports are configurable and provide all necessary financial data.
- Payroll tax submission and reporting is reliable and available for all 50 States.
- TriNet provides all required State and Federal HR statutory compliance reporting.
- TriNet utilizes Transamerica Financial Services as its 401K provider partner. Unfortunately, 401K reporting and individual account management is not integrated into TriNet's on-line "HR Passport" portal. Accordingly, additional steps are required to manage 401K programs, services, and safe harbor employer contributions. I would like to see these services integrated into HR Passport.
- Payroll submission and customer management - while improving - still could use more simplification. Recent changes have made it easier to assign the day-to-day payroll tasks to others without compromising employee personal information, but it is still difficult to assign privileges.
March 13, 2018
Great HR solution for many
We use TriNet manage our HR needs for our US branch offices. Our HQ is located overseas and our US branch offices operate independently. Given the small size of our US operation, we cannot afford to have an HR department and TriNet helps solve all the issues we face in the HR area. TriNet service is very helpful in the following areas: 1. comprehensive health care choices; 2. full range of employee benefits; 3. compliance & updates in Labor Laws; 4. payroll taxes issues; plus all the minor HR problems, such as hiring, termination, payroll reports, etc. All of these areas would have been very difficult to manage without a fully staffed HR department.
- TriNet is excellent in communication. Each company gets an assigned specialist to help with questions. It hosts occasional webinars that educate on a wide range of HR issues. This makes management a lot easier.
- TriNet is great in providing a wide range of employee benefits, such as healthcare, retirement funds, all sort of insurances, etc. This keeps our company relatively competitive in the labor market.
- TriNet system is generally very user-friendly. It requires very little training for a new employee to master it. This is particularly helpful for a small company which does not have the manpower to provide a lot of training.
- I did encounter some difficulty in certain payroll reports. One example is the compensation reports. Reimbursement claims within the payroll should be separated from basic salary in compensation calculation. Without the separation, compensation reports are not very useful.
- It would be helpful to have an option to download payroll tax documents filed by TriNet on behalf of the company, such as Form 941, etc.
March 12, 2018
TriNet is great!
TriNet is being used by our entire organization for HR support, benefits, and payroll.
- HR Administration
- Onboarding of new employees
- Payroll processing
- N/A
March 09, 2018
TriNet has improved our efficiency
Discovery Data uses both TriNet HR Passport and TriNet Expense to manage most of our HR and payroll tasks. It helps our small accounting team work more efficiently by eliminating the hassles of tasks such as maintaining employee hours, calculating appropriate withholding, administering benefits, managing reimbursable expenses, and maintaining PTO balances.
- TriNet's benefit management functionality is a life saver. There are plenty of available medical , dental , and vision plans to select from and the costs are very reasonable. Once upper management narrows down the plans that we would like to offer employees, the enrollment process for the employees is effortless due to the user-friendly system and number of resources available.
- Maintaining paid-time-off in TriNet is great. Employees are able to easily submit PTO requests and, once approved by their manager, the balances are automatically updated and reflected on their earnings statements. At any time, employees can log in to check their current balances and even estimate year end balances in order to plan ahead.
- Since the update to the "Beta Site", the system does not always function properly. Often, I will have try to access information and the screen will just remain white and never load, causing me to have to log out and try again later. Employees and administrators have also noticed that the system often moves very slowly. The delayed response time after clicking an option causes completing tasks to be less efficient.
- Although TriNet offers a number of reports, the reports system is "down" a lot. This can be a huge problem when trying to complete tasks by a deadline. Especially when the solutions center can offer no explanation or anticipated resolution time for the problem.
March 09, 2018
TriNet's been a blessing.
All employees are covered with TriNet. Outsourcing our HR needs, including insurances, and payroll to TriNet means we can focus on our core business.
- Excellent portal for employees to manage their HR needs.
- Generally quick responses to questions or issues, with competent staff.
- Insurance renewal, and annual renewal good very smooth.
- Great selection of benefits, including health and dental plans.
- Their admin portal can be enhanced, especially reporting. Also, processing time has lagged in last 6 months.
- We use another firm for our 401(k) but still run the calculations through TriNet. Very clunky system.
- Too hands off, no contact with a representative since we signed on. Our HR/Payroll rep is great but their job is focused on those tasks, not the big picture.
Our entire organization uses TriNet. It allows us to minimize our internal administrative personnel onsite by covering benefits and payroll services.
- Handling all payroll execution
- Handling all employee insurance options and issues
- Keeping track of PTO for employees
- The website is difficult to use to find rarely used options, such as modifying employee data.
- The reports are poorly labeled and organized.
March 09, 2018
Great benefits options for very small business
We are a small (2 person) media company. We were in need of good health insurance, and were not pleased with the options available on the open market. Signing up with Trinet allowed us access to an excellent health insurance plan at a competitive rate. As a partnership (double k-1) with no wage employees, we did not need Trinet's payroll services. But as a benefits provider it has proven essential.
- Offers excellent health plans via Aetna.
- Offers excellent customer service and support.
- Clearly communicates deadlines and other requirements.
- Since Trinet is designed primarily for larger businesses, there is a steeping learning curve for our very small business. Trinet could have a Trinet "lite" platform that addresses our particular use case without the other frills.
- The website is not fully integrated; using it requires jumping between tools and different legacy platforms.
March 09, 2018
TriNet - A viable option
As a small business consulting business it was difficult finding the level of insurance products that we have been use to coming out of the corporate environment. We found the cost of doing business with TriNet was worth all the benefits that we needed along with the processing of our payroll and providing us with Workers Compensation. We have been consulting other business owners for more than 25 years to use the services of a PEO and TriNet has a great platform for businesses that allow you to customize your options based on your organizations size.
- TriNet is the only PEO that recognizes the growth patterns of smaller companies. They provide an accessible services and benefits platform to the entrepreneur with a start up organization. This type of offering will provide a small business the necessary tools to attract and retain quality employees
- The technology makes it easy to change your personal information or manage your employees data in order to process payroll
- Their HR compliance tools are very informative and the notifications of law changes are very beneficial
- The client implementation process is probably the most tedious and time consuming I have been a part of. For our company and others that I have referred to TriNet the implementation process was difficult. Multiple conference calls at an hour each takes up a lot of time. I feel their process can be streamlined into one call possibly two.
- During open enrollment there seems to be a lot of communication that did not apply to our company and was confusing. Several messages were worded in a way that made me feel like I had missed something and was in jeopardy of losing my coverage. I must have sent my account manager half dozen messages asking him if we needed to address a particular email. He was great and responded quickly however it was frustrating.
March 09, 2018
Game Changer
We use TriNet to process payroll and provide benefits across the whole organization. Trinet addresses our issue of securing affordable and great healthcare plans to employees. Since we are under 50 employees our medical options are limited on the market. Additionally, we are able to take advantage of FSA, Transit benefits, and more which we would not be able to offer our employees without Trinet. These few things make our organization more competitive in the marketplace and retain top talent. Further, Trinet assists in onboarding of new hires and makes the process less consuming for a small company. All employees have access to the payroll schedule, handbook (automatically updated with new laws), pay stubs, etc so they do not have to ask. This saves time and resources.
- Account Manager - great response time and availability. Recently changed from multiple account managers to one, I like this much better.
- Processing Payroll - Auto touch. Great feature, if everyone is salary. This way you don't ever "forget" to process payroll.
- Benefits - amazing benefits at affordable prices - gives us options we wouldn't have otherwise
- I don't love the new interface. Maybe it just takes getting used to?
- Reporting - could be more user-friendly. I have to ask my account manager whenever I'm looking for something.
- Unemployment Claims - very lengthy email response needed when fighting unemployment claims - felt I might as well just do it myself it would be faster. Could streamline the process, with an online form to fill out on TriMet?
- Employee Deductions - form takes too long to complete, have signed and sent - streamline through TriMet. Let Admin make payroll deductions in the same screen they make reimbursements.
March 07, 2018
Great for Benefits, but don't use the PTO system.
Score 5 out of 10
Vetted Review
Verified User
Our whole organization utilizes it for HR services, benefits and payroll. It really streamlines the process to put all of that into one and it also provides us with great benefits.
- Their Benefits are top notch. We love the insurance.
- If you have the right consultant, their HR consulting is great.
- Their PTO system is horrible. The functionality is very basic.
- Their IT support for their website is almost lacking completely.
- It needs to be more customization.
- Not all of the HR staff is knowledgeable. Our first constulant was horrible, but the one we have now is great.
March 06, 2018
TriNet user and consultant.
The TriNet platform is being used for payroll and benefits for all employees in the US and Canada. It allows for both part-time and full-time employees and provides a wide range of benefits at reasonable costs to the company.
- Wide variety of reasonably priced benefits across the country.
- Excellent customer service and resolution management.
- Additional offerings such as assistance with visas and non-typical employee benefits, e.g. marketplace and commuter benefits.
- Seamless handling of 401(k) with Transamerica.
- Ability to customize reports without special requests.
- Lower administrative fees for start-ups with few employees.
March 05, 2018
Just for basics
TriNet is used for payroll and benefits for the entire company. Using a PEO has enabled us to provide healthcare to our employees at a lower cost than we would be able to get on our own. It is also cost effective for payroll, HR and benefits admin when compared to an in house resource.
- Payroll
- Benefit offerings
- Onboarding
- Any services beyond the basic payroll and benefits are not good. We've tried using them for performance appraisals and expense reporting and their product offerings are cumbersome and poorly designed.
- Customer service is very unresponsive. Emails go unanswered, etc. There is no single point of contact which makes their services hard to use, except the most basic.
- Their web site is terrible and difficult to navigate. They released a beta version of a new site which was even worse (I went back to the old one). Reporting is difficult to find.
March 05, 2018
Quick payroll/benefits solution for new businesses, becomes a huge mess as the business grows
We use TriNet for payroll, benefits and workers comp. As a small, growing, 100% remote company, we were able to hire employees in many states very quickly and provide them with benefits.
- TriNet's minimum number of employees is 1. That was key for us as we were just getting started and needed to provide benefits in order to start attracting talent.
- TriNet keeps clients up to date on regulatory changes.
- TriNet allows quick hiring of employees in new states. (Quick, but as I found out later, not easy.)
- Website is unavailable during key payroll review times.
- No transparency into state filings-- impossible to get state tax records of our own payments.
- Difficult to get straight answers or explanations from staff.
- Administrative cost is very high for companies who don't need all included services like HR advising or recruiting.