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TriNet

TriNet

Overview

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

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Recent Reviews

TriNet Review

9 out of 10
April 10, 2024
Incentivized
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a …
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TriNet

7 out of 10
March 12, 2024
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and …
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TriNet User

8 out of 10
March 11, 2024
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees …
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TriNet is a great platform!

8 out of 10
March 06, 2024
We use TriNet for payroll, benefits, and 401k administration. TriNet has been very helpful in easily administering benefits to all …
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It's Been Challenging!

1 out of 10
February 26, 2024
TriNet is our PEO/HRIS system. We use TriNet in almost every aspect of our jobs. We have struggled with TriNet in almost every one of …
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TriNet

8 out of 10
February 22, 2024
Incentivized
PEO Partnership with TriNet. Payroll, HR, Workers Comp, Time & Attendance, benefits, Training, labor law compliance, etc, we are …
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Optimistic for some improvement.

5 out of 10
February 19, 2024
We use TriNet as our PEO with a scope that includes payroll, employee benefits, time-tracking, among other things. The major business …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 47 features
  • View and generate pay and benefit information (641)
    9.1
    91%
  • Update personal information (655)
    8.3
    83%
  • Pay calculation (654)
    8.2
    82%
  • Benefit plan administration (665)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons
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Pricing

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N/A
Unavailable

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

33 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

6.5
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.2
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.5
Avg 7.7
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Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Competitors

TriNet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

ADP TotalSource, OASIS, and Insperity are common alternatives for TriNet.

Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.

The most common users of TriNet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1123)

Attribute Ratings

Reviews

(1-25 of 180)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
HR services including payroll, time management, benefits, hiring, HRIS. Help reduce benefits cost and improve the process of enrolling for benefits. Support the full cycle of recruiting and hiring employees. Provide employees with resources such as pay information, medical and other insurance and time off management on a mobile platform.
  • Technology
  • Service
  • Relationship
  • Increase system customization
Adjusting to our needs such as industry specific requirements.
Score 8 out of 10
Vetted Review
Verified User
We are a small company with under 50 employees. We use TriNet to manage our employees and conduct payroll. It has upped our game in our ability to stay organized, stay up to date with compliance and make sure that our employees are supported and receiving their full benefits. I primarily focus on payroll and it’s been a game changer.
  • Customer support
  • Time card and payroll cohesion
  • Their app
  • Their time card feature can be a bit glitchy. We’ve had numerous employees struggle with it.
  • Their system isn’t always intuitive. Trying to learn a new skill can be time consuming and it’s not always clear what the next step would be. A directory or learning center for processes would be great.
  • The wing is great but we need more challenges!
Costs can be super high and I’ve had situations where we are being charged a large fee for an issue that could have been resolved with better communication. So I just don’t know if I could recommend this to a smaller company as the over head and associated fees would just not be practical.
February 26, 2024

It's Been Challenging!

Score 1 out of 10
Vetted Review
Verified User
TriNet is our PEO/HRIS system. We use TriNet in almost every aspect of our jobs. We have struggled with TriNet in almost every one of these aspects. We have also had to create extensive work around for many of the processes in TriNet. Over all I would say TriNet has added an extensive amount of admin time on to my teams plates. We also feel that we have to constantly audit the system as it seems to fail at odd time in odd ways. For instance, a team member takes vacation, it shows paid in the system, but their taken balance shows 0. Or even though we set the system up upon implementation to not allow team members to go into the negative on their leave balances, after over a year they still do. When we bring it up, there is no good explanation or it is indicated that it must some how be our fault. We also have issues with response time, the understaffed leave team, the seemingly understaffed tax team, the time and attendance platform, the training platform, the reports and analytics platform, etc.
  • Compliance
  • Non integrated time and attendance platform
  • Final pay - term process
  • Reports and analytics
  • Fees, so many fees
  • No job costing for multiple locations
I feel like I already went over those in the previous questions. I do like how compliant TriNet is, though I think that does seem to be rather self-serving as well. In my opinion, TriNet seems to take a blanket approach to compliance which ends up costing our company more money than is necessary.
February 22, 2024

TriNet

Score 8 out of 10
Vetted Review
Verified User
Incentivized
PEO Partnership with TriNet. Payroll, HR, Workers Comp, Time & Attendance, benefits, Training, labor law compliance, etc, we are under-utilizing the program.
  • Time & Attendance weekly Time tracking & Meal Penalty tracking.
  • LOA management.
  • Payroll
  • Time Off
  • Integration with Accounting GL.
  • Time & Attendance Report that cover more than one pay period.
  • HR Specialist support on special cases and enquiry.
Payroll and report are great. We could use more HR support.
Score 5 out of 10
Vetted Review
Verified User
We use TriNet as our PEO with a scope that includes payroll, employee benefits, time-tracking, among other things. The major business problems that I was hoping TriNet would address as we switched from ADP (please note that we have only been with TriNet for approximately seven months) were skyrocketing health care premiums, employee relations issues, issues of implementation, and assistance with ongoing tax issues that were the fault of ADP and not our organization. When we switched, we were happy to find an absolute bevy of healthcare options that were much more appropriate to our needs at better pricing, but the other issues are ongoing.
  • They are very good at compliance, almost problematically so.
  • The open enrollment and benefits renewal processes are excellent.
  • Their employees are very kind and responsive.
  • The portal is often problematic: time-tracking has little to no flexibility; notifications on the dashboard never. go. away.; getting anything updated or implemented can take forever; and there are a lot of things in the payroll process that make absolutely no sense whatsoever (i.e. not being able to verify, even at an approximation, what the pay for an employee is on their final payroll after termination until the payroll has already been approved and processed.)
  • Administrators are entirely unable to make adjustments to employees in the system without strict oversight by TriNet. It is rather absurd considering that there has to be some amount of shared responsibility there.
  • TriNet reps told us what we wanted to hear in getting us to switch to their service. When we finally did switch, there was not nearly enough onboarding, and a few things that we were told would be possible were, in fact, not possible.
I think there is potential for improvement, and I do believe that they take my feedback seriously, which is really important to me. I've used a lot of PEOs, but this experience has been quite frustrating. The portal is much less clunky than we had with ADP, but it is also (ironically) much less user-friendly in my experience. And for quite awhile after we first switched to TriNet, it was difficult to get any help that led to real action.
Judy Keesecker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Trinet for our payroll processing, Medical and Dental Benefits, 401K, and HR for assistance. I have been with my company for over 4 years and the company has been using Trinet since 2016. The online processing is simple along with the onboarding of new employees. Of all the payroll companies I have used in other jobs this one is simple and straightforward. They answer questions as they arise. Very professional with their clients. Trinet being a PEO company is best to use as the HR laws are cumbersome and keep changing. They have all the tools we need available to use. They take care of the taxes and reporting. Their reports are simple to use and during PPP they had sample reports to use and enter our information. They keep their clients apprised of new laws or changes for HR or Payroll.
  • Payroll processing
  • Communication via email with their clients
  • payroll reports
  • Benefit process
  • onboarding new hire
  • Vacation and sick leave tracking etc
  • To have some reports readily available like SOC
  • Workers comp reporting to have access in the reports
  • Cobra information if former employees opt-in having that information available in the reports section would help
Their platform is simple to use and user-friendly. Administrators have access to employee info which is good. All reports are in the reports section and you can customize the reports to fit your payroll periods and what you want to see on the reports. They have custom reports you can build your own. I have not tried it yet. It can integrate with your accounting software depending on which one you use. Yet it will not work for all clients if they have more than one Chart of account numbers for their payroll in their accounting system. So having that to work for clients on how they break down their payroll in the system would be helpful, for example, expenses. In payroll, it is entered as 1 number, but that one number in the expense report employees submit tends to be broken down to more than one Chart of Account. So that integration with clients' accounting software would not help.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We work with TriNet as our HR system. TriNet makes it easy to stay in compliance when we have employees scattered around the U.S. and different state compliances to be in line with. We also use TriNet to pay our employees as well as capture Time off and Expense reports. The expense reporting is much easier to gather data with and get approvals.
  • Expense Reporting.
  • Compliance.
  • HR Notices.
  • Time Off has been finnicky. Currently, our entire staff shows negative time for sick time accruals.
  • The dashboard can be used in Dark mode, but the accessibility doesn't work in Dark Mode.
  • The UI can be clunky.
Trinet is very well suited to handle a variety of time-consuming HR tasks, making them easier and faster. The Money section works well. The time off section has bugs. Notifications could use some work as there is no way to mark notices as read in the interface and the notification doesn't go away.
October 02, 2023

All-In-One

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Trinet is used by our organization to run payroll for approx. 18 employees. I frequently use the Chat for Admin questions about handling new hires, terminations, pay codes, etc. <br>However, the one key concern that employees have is understanding what benefits are available to them for their state. These information on their specific/unique coverage, premiums, and deductibles should be available and easy to access.
  • Convenience of all in one service for payroll, benefits, HR
  • Payroll entry is easy
  • I-9 verification is convenient
  • Lower Pricing
  • Communication on Benefits
Trinet is well suited for our company because it takes control of the compliance issues I would have to manage if I were not using a PEO.
It might be less appropriate if we wanted to save money and have an in house HR representative while using payroll software to process pay.
September 30, 2023

Happy we switched to TriNet

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for our Payroll, HR and Benefits. We are a smaller company, so being able to use TriNet's benefits selection makes it affordable and work for all the employees. TriNet makes the payroll process seamless!! I had an employee tell me the other day "switching to TriNet was the best thing we could have done". So not only do the managers appreciate TriNet and the solutions they offer, but so do the employees.
  • Payroll - Seamless
  • PTO Tracking - Accurate
  • Benefits - Large Selection
  • None at this time
We had an employee that was having a baby, TriNet walked me though the steps needed for Him to take Leave.
August 17, 2023

TriNet for the Win!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for processing payroll and providing benefits to our employees. We also use it for HR functionality. As a very small company with less than 10 employees, TriNet allows us to have the bargaining power of a much larger company and enables us to provide very competitive benefits to our employees. It also allows us to maintain a small team since TriNet can assist in areas where we do not currently have a dedicated team lead - such as for HR.
  • Benefits Administration
  • Assistance with reduction in force and all appropriate state and federal paperwork
  • Ease of processing payroll
  • It is sometimes difficult to find the appropriate report I'd like to run in Workforce Analytics
  • Afterhours support on chat would be very beneficial
TriNet has been a gamechanger for our company. We use TriNet for payroll, benefits, and HR support and it has made things significantly easier for our internal team. Processing payroll is very straight forward and reminders are posted in the platform so there is never a risk of missing the submission. TriNet also engages directly with employees when it is benefits open enrollment time -- our employees then select and register for benefits on their own. The only area I wish we had better support is with after-hours chat support. Some of our team members work outside of the US occasionally, so time zones can be complicated with getting live support.
July 11, 2023

How TriNet helps

Maria LaDuca | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
They are the company who is our workers comp carrier so they are our payroll company and handle all our payroll and employee information.
  • We do not have to do workers comp audits
  • They pay the payroll taxes
  • Letting us get the w2 at the end of the year so we can give them to the employees instead of waiting until January 31 to put them in the mail our employees do not like to wait that long. It is a stupid issue with this company
  • Like today I could not sign on something is wrong and i need to access the site and i can not and there is no one there to help this sucks I have to wait for some to come in at 9:00 am to help me. Just wrong
  • quit with the diversity bull shit
  • i have an awful time entering a new employee into the system sometimes it takes weeks
  • the connect360 is worthless we should have 1 person who knows about trient and us not 50 million people who know nothing
They do my new employee input only it takes at least 5 days before the new employee is entered into the system but lately it was 2 days which is still too long. Our employees do not want others to know the information and wishes i could do the whole employee thing without going through this people.
March 30, 2023

TriNet Review

Score 6 out of 10
Vetted Review
Verified User
Incentivized
we primarily use TriNet for payroll, benefits and retirement (401k). it is also our ATS and HIRS. Its great to have a 1 stop shop for everything. The platform isn't as in-depth as we would sometimes like but we work around that. As an example we have to have custom reports built for us rather than us having the ability to log in and create them ourselves.

Overall the support is great but there are some areas we don't use because we have the service in-house
  • state final pay compliance - we have employees in every state and it is nice to be able to rely on the fact that we are always compliant when people leave
  • Leave administration - I love not having to manage employees leaves
  • VOE - I love that we could give away VOE's. Simply scan and send to TriNet
  • a better ATS - the current functionality is very limited. For an organization our size we more "power". I like to be able to run custom reports from the ATS as an example
  • Reporting - there's a stack of standard reports but we need and want custom
  • stop changing the layout. We don't care about the layout its the content that matters. get rid of the turtles or hippos or whatever they are
  • Manager access. Let us give managers access to their employees info without having access to EVERYONE
  • Be honest. If you cant do something, you cant do it. Let us know so we can make other plans and move on
  • "I'll put a ticket in" = this is where your dreams go to fade away. See above
Its tough to say. Would I recommend it to a company of our size, no. Would I recommend it to a small business, maybe 10 - 50 employees, yes.

Theres no workflow. We can have managers initiate a change it has to be done by us... manually... *yawn*
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We utilize most of what TriNet has to offer as a PEO: onboarding including I9 management, employee records and changes, payroll, benefits, expenses, multi-state compliance, reports, forms and policies, and terminations. We also utilize 1 of their new offerings through the Enrich reimbursement programs.
For a small non-profit, TriNet really is a great asset in providing not only the platform, but thought partnership around HR, compliance, and people management all around.
  • Customer Service
  • Customization
  • Benefits offerings
  • Antiquated interface
  • Does not support org/company culture
  • Some departments are intentionally impossible to reach
TriNet is a powerhouse for the things it does do: manage employee data and processes. Interactions are very transactional and give the sense of being "by the book"-- they really try to mitigate human error, especially around issues of compliance. When issues arise, customer support is typically easy to reach by chat or phone with low wait times. Rarely, we'll come across an issue that needs to be escalated and those departments are impossible to reach for updates (such as the Leave of Absence processing department. They literally don't have a phone number and only communicate via email and tickets). Payroll is definitely more simplified and easier to manage than other systems I've been in.

What feels missing is a more modern/clean user experience, tech forward integrations, and org culture supporting features that other HRIS and PEO's have. This has lead us to employing a second HRIS for our staff to utilize internally that has a more modern look and feel, more comprehensive hiring portal, org culture supporting elements like celebrations, and capabilities to store and send documents for signature.
Ken Scrase | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TriNet is our HR Management that helps us manage employees, payroll, state laws, etc.
  • Payroll is simple and fast to submit.
  • Trinet helps us manage in state and out of state employees
  • Trinet keeps us updated on income tax and employment laws for the states we do business in
  • Employees say changing personal updates (divorce, death of a spouse, etc.) can be challenging
Payroll is the biggest plus for me. Its fast and simple. I always get reminders on due dates and holidays.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
PEO plus benefits program, payroll, shared HR responsibilities
  • Benefits portal for employees
  • Payroll module and calendar
  • 401k loan management
  • System can be challenging to navigate for employees with multiple nav options on left and upper areas or subjects are not easily related to what is in their mind; multiple handbooks and similar
  • Customer service has improved in the last year but there is still room for improvement. Some tickets/cases simply take way too long with little communication while open. Best improvement is putting more power in the hands of the front line.
  • Managing unusual circumstances with payroll
TriNet is great for a small organization with a remote workforce. A predominate feature is the depth and breadth of health/dental/vision/life and similar benefits the employees can select from that allows them to pick carriers that are top in their own state. Having PEO partner is helpful in more strenuous human resources issues and its nice to share responsibility for items like COBRA or writing a handbook or similar within a small org and utilize this for outsourcing.
Dion Raymond | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
TriNet was my personal HR tool for managing my team's time, performance, pay, and benefits. It was intuitive and easy to learn. I always knew who was at work, on vacation, and on any FMLA or longer-term absences. The app is also a wonderful tool to keep connected while on vacation or away from the office on business travel.
  • Time Management
  • Performance Management
  • Payroll Management
  • specific HR leaves and regulatory Management
  • Tax documents
  • employee development / for example, 9 block exercise
  • better open enrollment support at all levels
  • help with celebrations for the employees, for example, birthdays and anniversaries
Even though TriNet has a few weaknesses, I would recommend it without hesitation as a Cost vs. Benefit comparison! Keeping track of employee timecards and vacations is a breeze with TriNet. Our HR staff was helped by the support and overall help TriNet added as an HR package. Do not hesitate to give it a comparison with it's competitors on the market.
February 18, 2023

One Stop. One Answer.

Arnold Leitner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It handles payroll and allows us to offer full benefits--very important.
  • Good customers support. You always get to talk to a live person.
  • New website is good.
  • I needed more information on how payroll changes can be made and what minimum pays are in various parts of the country.
  • Allow an easy way to preview the total payroll for the next pay cycle after I have made changes.
It would be nice if the employee limit could be 3 and not 5. It will bring more companies in.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
TriNet is great - they are also able to help you set up all the states you're not currently in. Customer services and having 3 points of contact is also very helpful. Great turnaround time with escalations, as well. Very helpful and communicative with all-things Compliance.
  • State registrations
  • Payroll compliance
  • Health Benefits
  • Communication
  • State, federal, etc compliance
  • Customer Service and availability
  • Consultation
  • Referrals out to partners/trusted vendors
  • All of the training and 101 classes you can take
  • Micro-sites
  • Updating knowledge-base center for compliance-related things for new-hires
  • More customized levels of permission
  • Integrating and automating Birthday and Work Anniversary emails (Gusto has this and we really liked it)
  • Integration with Guideline and/or 3rd party vendors
Definitely well-suited for remote companies who are set up in many different states and want to remove the admin burden of registering, paying taxes, reconciling, etc.
Well-suited for small companies who don't have the time or headcount to manage all of the compliance pieces in all of the different states you're in. Also great for someone who transitions or absorbs HR duties, due to all of the classes that you can take.
TriNet is a more long-term solution with scaling in mind.

Not well suited for companies who are in just a couple states.
February 04, 2023

TriNet Review

Score 1 out of 10
Vetted Review
Verified User
We moved forward with the decision to use a PEO with our company and were recommended Trinet. In my opinion, from start to finish it was a disaster. In believe the company is so large it is difficult to get a direct answer for anything. We are now several months out of using Trinet and we've discovered Trinet failed to pay our wage withholding taxes for our 1st quarter. In my experience, after weeks of trying to get an answer they are telling us it is not their problem.
  • Nothing
  • Response time
  • Effective management of company information
In my opinion, if you have a smaller company I would not use this company. I believe they are too large and unable to assist companies with simple requests. For example, my employees now need their W2's and are unable to login to the antiquated platform. They have to call and spend over 10 minutes resetting their accounts, and then manually go into the platform to locate their W2s.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for our payroll and benefits in both the US and Canada. Since we are a small organization, TriNet provides us with the ability to provide excellent benefits to our employees which is a valuable recruiting and retention tool. TriNet also provides expertise in payroll related matters.
  • Provides excellent benefits
  • Process complex payroll issues
  • Available for advice on HR related matters
  • I would be nice if TriNet returned to the old model with one point of contact
  • Sometimes when calling in with an ongoing issue although notes are there you need to explain the problem multiple times because different people are picking up the call
TriNet is well suited for smaller organizations as it provides 'buying' power with benefits. If a large organization has a full blown HR department with buying power and staff for each aspect of HR it would be less useful.
September 07, 2022

TriNet to the Rescue

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use TriNet for all our onboarding, benefits, hierarchy, payroll, and human resource needs. Any legal questions pertaining to our state are quickly answered by our dedicated TriNet representative. Payroll is easily managed through the online portal. Onboarding is all done through the portal and signing up for benefits is a breeze with all the options that TriNet offers our small organization.
  • Online portal is user friendly
  • 24/7 online chat can answer questions 9 times out of 10
  • Payroll
  • Huge company with many clients, dedicated rep is not always readily available
  • Will get irrelevant email (updates for other states, info not relevant to my organization)
TriNet is perfect for startups or small businesses. As an office manager of a 10 person team, I have all the support I need to run a full human resources department without having to pay an employment lawyer or spend hours researching the internet for HR/Employment law pertaining to my state. I have peace of mind and confidence that we are running by the letter of the law and my employees have their needs met, such a benefits solutions and timely pay and access to payroll records.
Score 4 out of 10
Vetted Review
Verified User
We were looking for an all-in payroll and benefits provider that handled all of our payroll, benefits, tax filings, workers compensation, 401k and everything in between so we selected TriNet based on positive reviews we read about online and from former colleagues. We chose their co-employment PEO option as it was a little more expensive but you had everything under one umbrella.
  • Everything payroll/HR/and accounting needs on 1 platform.
  • Dedicated account manager that you funnel all of your questions/cases/etc. through and not an endless team.
  • Employee experience was great and all I had to do is give them TriNet's 800 number to call with their own questions or they could login to their account and use the chat feature.
  • Follow up with clients post-exit about outstanding tax returns never filed, etc.
  • PEOs don't allow for much flexibility in straying from their process but I felt TriNet had no exceptions to the rules which made it difficult for us to manage some employee situations under their processes.
  • There were times when we had issues with our payroll processing and our account manager would forward our case to their own internal support division and sometimes I wouldn't hear back from them. I would have to call over and over to make sure our payroll was going to be processed but was left completely in the dark.
The most egregious issue was the fact that we were on a significant hiring ramp in Q3/Q4 of last year with remote employees in many new states where we weren't already setup for payroll taxes. We assumed under a PEO that TriNet would inform us along the way if there were any issues. There were 8 states that were new for us in Q3/Q4 and the setup process was never fully completed and tax returns filed. We received demand letters from the states with penalties/interest because TriNet never filed the payroll tax returns. I sent the letters to TriNet and it was radio silence. We had to pay the money to the states to keep them active so TriNet could eventually file the returns and then I would have to go back and request a refund from each state.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
TriNet allows us to have a lean HR operations team and serve other business functions while remaining HR compliant and providing offerings similar in cost and value to a much larger organization.
  • Layers of access while providing security around sensitive data
  • Dedicated account team members to help
  • Intuitive and easy to use platform for leaders and end users
  • Cloud products such as TriNet Hire connect to a wider array of recruitment platforms
  • Platform Training resources for all levels of users, in all categories
  • Access to speak to someone in groups like LOA, Immigration, Taxes/Proxy's vs waiting for a response to a case
Organizations that are small and don't have an existing HR team make TriNet a perfect fit. Employees can speak/chat/email TriNet for direct support. HR leaders with limited resources can be assured all of the corporation's needs around tax withholdings, work comp, wage garnishments and immigration assistance are met and in place reducing company overhead for specialty areas. Having a flat rate associated to cover costs simplifies the accounting process.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet as a payroll and benefits platform. We are able to have TriNet work with various states' different payroll requirements in order to ensure proper taxation and benefits administration.
  • Customer Service
  • ease of finding reports
  • ease of accessing personal and employee payroll information
  • I recently had an issue where an employee was terminated, then rehired. Upon entering payroll to pay for unpaid wages the employee was owed, the payroll seemed to go through properly. It was only after I was to finalize payroll that it was discovered this employee's hours were changed by TriNet without notifying me first. The payroll was finalized without me being able to address the issue in time. I had to contact customer service immediately. The issue was resolved, but notifying me of a change primary to this becoming an issue would have been ideal. It was stressful. We also had to pay an additional fee to make sure the employee was paid correctly
  • I understand that the portal platform is being enhanced, but the "contacts" section on the website is hard to find. The layout of the portal platform is not attractive and it seems like you really need to hunt for what you're looking for.
  • Customer service upon the first phone call is great, but once the initial problem is introduced, the individual that you spoke to through customer service will contact you again via email with a general email address. If I have to call again, I get another customer service rep who then has to track down the original rep in order to resolve the problem. Having a dedicated rep for a company used to be the norm. Now we are just handed off to anyone, then having to go through many reps just go find the original person who handled the situation in the first place. I would prefer a phone call back from the original person who worked on an issue or at least an email with their personal email address or phone extension. Again, regarding the payroll issue I had this week, I had to talk to a few different reps to make sure the issue was handled on time, and I was originally brought back to the first one I spoke with (via email). Phone calls would have been much more expedient, and TriNet seems to rely heavily on email. It felt pointless for me to continue calling because I would have had to describe the issue again to anyone that answered the call. This is very frustrating.
I love that TriNet provides benefits and payroll services. It freed up a lot of my time in having to deal with benefits questions that I may not necessarily be able to answer and various states' different payroll taxation.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
TriNet is the PEO we employ. We are a relatively small company with less than 15 employees. Before using TriNet, we outsourced our HR needs to almost five different companies between payroll, employee legal questions, benefits, workers comp insurance, 401k, etc. It has been nice to have all of our HR needs met by one company. It has also allowed our employees greater opportunities with better benefits than we could have provided as a small company.
  • The app is user-friendly.
  • They provided multiple trainings during Covid which was incredibly helpful when everyone was trying to figure out PPP.
  • Their communication and response have gotten much faster.
  • The build a report feature is still limited and doesn't provide as many options as I'd like.
  • Their chat feature is good, but sometimes it takes so long to get to an actual person and past all the automatic robot questions.
I would say TriNet is well suited for smaller companies who want to outsource all of their HR needs under one umbrella and provide their employees with greater benefit options than they would have otherwise. If a company were large enough to have an HR representative, then I don't think it would make sense to also pay for TriNet's services. I'm in the Admin field, but I'm not an HR expert and TriNet has been incredibly patient with all my questions. They've always given me the information I needed to succeed.
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