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TriNet

TriNet

Overview

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

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Recent Reviews

TriNet Review

9 out of 10
April 10, 2024
Incentivized
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a …
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TriNet

7 out of 10
March 12, 2024
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and …
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TriNet User

8 out of 10
March 11, 2024
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees …
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TriNet is a great platform!

8 out of 10
March 06, 2024
We use TriNet for payroll, benefits, and 401k administration. TriNet has been very helpful in easily administering benefits to all …
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It's Been Challenging!

1 out of 10
February 26, 2024
TriNet is our PEO/HRIS system. We use TriNet in almost every aspect of our jobs. We have struggled with TriNet in almost every one of …
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TriNet

8 out of 10
February 22, 2024
Incentivized
PEO Partnership with TriNet. Payroll, HR, Workers Comp, Time & Attendance, benefits, Training, labor law compliance, etc, we are …
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Optimistic for some improvement.

5 out of 10
February 19, 2024
We use TriNet as our PEO with a scope that includes payroll, employee benefits, time-tracking, among other things. The major business …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 47 features
  • View and generate pay and benefit information (641)
    9.1
    91%
  • Update personal information (655)
    8.3
    83%
  • Pay calculation (654)
    8.2
    82%
  • Benefit plan administration (665)
    7.9
    79%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

32 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

6.5
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.2
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.5
Avg 7.7
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Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Competitors

TriNet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

ADP TotalSource, OASIS, and Insperity are common alternatives for TriNet.

Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.

The most common users of TriNet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1123)

Attribute Ratings

Reviews

(101-125 of 695)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll
  • Time off tracking.
  • Benefits
  • HR Assistance.
  • Ability to calculate Payroll By State For Some of the Reports I need to run.
  • Lock IN Conversion Rate Earlier. It is always a problem when I run the payroll expecting one conversion rate and then find a different conversion rate when the payroll is actually run for Canada.
  • I liked having an assigned person to my account. Debra Ford was amazing, but I know that TriNEt moved to a more decentralized model.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Being in Australia, they are a chat away if assistance is required
  • Health benefit program for the employees is easy to renew every year
  • The help section is not as detailed; so you usually have to contact them
  • From the administrator's point of view, I don't know what the employees are seeing from their side. Hard to tell new employees what are the steps to take next.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • They do a great job at administering our company benefits.
  • They handle our 401k program and make it possible for us to offer this to our employees.
  • I still would like to see a dedicated representative assigned to our company.
  • The payroll approval process could use some improvement.
  • It would be nice to have a quicker, more personal response to emails sent to Connect 360.
  • I still struggle with Workforce Analytics and setting up a customized report.
  • I would like to see the headcount report go back to what it was before Workforce Analytics.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Timely payroll processing.
  • Basic queries are answered fairly quickly.
  • Escalation matrix is in place.
  • Connect 360 / PreferredSupport does not work as well as a dedicated representative.
  • Proactively communicating changes in payroll and tax compliances specific to each client such as local payroll taxes which they supposedly do not manage
  • Complete payroll and tax management i.e. federal, state, local and any other which may impact their clients
  • Quarterly confirmations on payroll and tax filings in the format requested by the client
Score 10 out of 10
Vetted Review
Verified User
  • Track FMLA and LOA requests
  • Provide support with employee relation issues, directing to legal counsel when needed
  • Negotiate benefit rates and offerings
  • Payroll Administration
  • Ideally offer timekeeping system as part of Trinet, instead of TPA where systems do not communicate with each other.
  • Fortunately, we continue with our assigned representative and not relying solely on Connect360 resource where you speak with a different person each time.
February 16, 2022

Best HRIS Hands Down.

Tim Sherrill | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • HR Guidance, including parental leave and medical leave.
  • Payroll administration.
  • Benefit election and practical advice for employees on their choices.
  • They have struggled during the move to remote due to Covid 19, but are getting there as an organization.
  • More communication across departments or in their internal systems.
  • Bring back dedicated account managers. I like building that one on one relationship.
February 14, 2022

AMAZING

Score 10 out of 10
Vetted Review
Verified User
  • Benefits - many options
  • Recruiting - easy accessing for candidates and recruiters
  • Performance reviews - easy to build and streamline to your needs
  • Payroll - clear and timely
  • Nothing comes to mind right now - I guess I wish I could call my rep directly instead of the portal but whoever answers when I call always gives me what I need so it's all good.
  • I wish 30-60-90 reviews could automatically be generated from the hire, by clicking if you want this option.
January 21, 2022

Taking care of HR

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Excellent customer service
  • Human Resource support
  • Payroll Reporting
  • Promptly resolves my issues
  • More standard payroll reports
  • A more efficient way to contact our account rep
Gina Marie Antonini | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Adding a candidate to the ATS by their resume.
  • Being able to link our website (open positions) with the link given by TriNet to seamlessly send candidates to apply for positions through LinkedIn.
  • Being able to find a candidate per job through the Trinet's ATS.
  • Once signed into TriNet and I want to enter the ATS, I have to resign again, it's very frustrating.
  • When the candidate is moving the process, being able to customize the drop down menu to add additional steps.
  • A better way for the hiring team to share notes and easier.
  • Once a candidate is hired, their information can be transferred seamlessly from the ATS to the HRIS.
Stacey Kostell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Managing rules and regulations for a variety of states and locations
  • Provides a resource for HR issues
  • Wide variety of benefits to select from when selecting company benefits.
  • Originally, we had a contact person, now we use a network. Sometimes the staff is excellent, other times the response time has been lagging.
  • Once vacation/sick time is approved there is a second step to apply - it would be nice if this was automated.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Wide range of benefits choices
  • Professional support
  • Payroll
  • Employee onboarding
  • Customer Service - the move from an assigned customer rep to Connect 360 has diminished the effectiveness and timeliness of the customer support for SNTC
  • Follow-up and follow-through. Changed banks and notified Trinet two pay cycles ahead of the change. Trinet failed to perform the required checks causing the payroll to fail. Trinet then attempted to bully SNTC for the mistake. When reps finally admitted Trinet failed to perform the correct steps, I asked for SNTC's account to be cleared of black marks. Was not done and bullying continued when asked to direct wire payroll funds for the next payroll. Too many errors by Trinet personnel for one simple bank change.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Performance management
  • User training
  • Streamline processes
  • Payroll Processing
  • Benefits
  • Simpler ways to obtain information - sometimes answers are hidden within system.
  • Reporting - wish some of the reports were easier to customize or clearer direction was given
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • Easy access to information.
  • Management reports are available.
  • Many highly skilled technical / service contacts.
  • A recent problem with retirement deductions for 50+ SICUP. This took about six weeks to resolve with many iterations. Some of the service agents were good, some were not as good. The problem started with a TriNet software enhancement that was faulty.
  • Connect360 is helpful for some cases, but there can be slow responses.
  • The above points make us want more personal contact. That said, prior to Connect360, we have shuffled through a new service rep annually.
  • Service fees are very high, especially for a mostly automated process. TriNet has helped us with some rebate options. Competitors offer a lower price package (nominally similar).
Vincent Goetten | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Excellent customer service
  • Access to great benefits, that allows small companies can offer benefits similar to large corporations
  • Excellent platform to manage employees, benefits, etc.
  • Excellent experience for employees to elect their benefits, manage their 401k contributions, etc.
  • TriNet analytics could be simpler and more intuitive for non-HR people.
November 08, 2021

Perfect for New Hires

Score 9 out of 10
Vetted Review
Verified User
  • TriNet outlines necessary tasks that are due and need to be completed within a necessary timeframe.
  • There is a chat feature that assists with any questions that might arise while using the site.
  • When signing up for benefits, it is easy to view and compare the different benefit packages and how they differ from one another in regards to the perks and monetary differences.
  • The benefits listed are more of an outlined breakdown with the facts about each package and monetary numbers. It might be more helpful to give a more detailed description of each plan and in which situation this would work for the employee.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ensuring compliance in multiple states.
  • Benefit offerings are extensive.
  • Seamless integration with 401k plan.
  • Auto feed from TriNet time to payroll grid (no download/upload).
  • When new hires miss the current pay period (i.e. they start just before the pay date), the stub period (days not paid on previous payroll due to start date) is not consistently added to the next payroll.
  • Unlimited PTO is tracked going "negative" since there is no accrual. Although we offer unlimited, we still want to track use.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • Allows staff to check payments.
  • Provides various levels of insurance so our team can select what is best for them.
  • The platform is difficult to maneuver.
  • There is no one point of contact.
  • The help section is a maze on non-help.
  • If you do not know specifically what a report is called, good luck finding it.
  • Answers and help are delayed.
  • Trying to use the chat most often end in a case and "will get back to you."
Ashlara Gibby | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Medical / Health Benefits - the process from start to finish is seamless; great offerings with numerous choices.
  • Great customer service - we have a dedicated team that stays in touch through bi-weekly meetings, emails, and constant communication.
  • Payroll processing - this may seem simple but unless you have been with a company that couldn't seem to get it right - you don't understand the depth of that statement.
  • Really listening - this is part of excellent customer service - but again, doesn't always come naturally to most companies, or most account managers.
  • The payroll platform does not currently allow for shift workers who are also salaried. This becomes a problem when you have terms or new hires. We have communicated this need to our account manager, and she said this may possibly be added next year.
  • 401k / retirement communication - I realize this is through Transamerica, but unless it is the annual reporting, our employees don't receive communication throughout the year. It would be a good idea to communicate at least quarterly with reminders to enroll, ways to reach out to someone when you have questions, etc.
  • Also payroll platform related - any payroll cycle that has new hires or terms requires us to an admin pay code in order to override the system's calculated hours for the salaried employees. It would be nice if we could enter those hours without having to do a manual plug.
  • TriNet was presented to our company as specializing in government contracting however there are numerous situations (previously described) that TriNet had no idea how to handle.
  • The TriNet platform (or company in general) is not able to handle employees who live overseas and are required to be paid in euros. It would be really great if this was part of the capability package.
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