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TriNet

TriNet

Overview

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

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Recent Reviews

TriNet Review

9 out of 10
April 10, 2024
Incentivized
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a …
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TriNet

7 out of 10
March 12, 2024
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and …
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TriNet User

8 out of 10
March 11, 2024
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees …
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TriNet is a great platform!

8 out of 10
March 06, 2024
We use TriNet for payroll, benefits, and 401k administration. TriNet has been very helpful in easily administering benefits to all …
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It's Been Challenging!

1 out of 10
February 26, 2024
TriNet is our PEO/HRIS system. We use TriNet in almost every aspect of our jobs. We have struggled with TriNet in almost every one of …
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TriNet

8 out of 10
February 22, 2024
Incentivized
PEO Partnership with TriNet. Payroll, HR, Workers Comp, Time & Attendance, benefits, Training, labor law compliance, etc, we are …
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Optimistic for some improvement.

5 out of 10
February 19, 2024
We use TriNet as our PEO with a scope that includes payroll, employee benefits, time-tracking, among other things. The major business …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 47 features
  • View and generate pay and benefit information (641)
    9.1
    91%
  • Update personal information (655)
    8.3
    83%
  • Pay calculation (654)
    8.2
    82%
  • Benefit plan administration (665)
    7.9
    79%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

33 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

6.5
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.2
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.5
Avg 7.7
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Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Competitors

TriNet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

ADP TotalSource, OASIS, and Insperity are common alternatives for TriNet.

Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.

The most common users of TriNet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1123)

Attribute Ratings

Reviews

(126-150 of 695)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Provides easy access to earnings statements.
  • Allows direct deposits to be sent to up to 5 different accounts.
  • Has detailed medical insurance information - policy numbers, which family members are covered, etc.
  • Easy report customization and access for support staff.
  • Provides laws/policies for all states where we have employees.
  • At times it can hard to schedule a phone call with the company support specialists.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Benefits selection.
  • Payroll processing.
  • Employee onboarding.
  • Listening to feedback from their clients to implement change as shown by their newly created TriNet Financial Services Preferred Support Team.
  • Easier custom reporting features. It would be helpful to have explanations of the various data points available in the reporting module. Some of the naming conventions are not intuitive so we need to use trial and error when creating a custom report.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll.
  • Onboarding/Departures.
  • Live Chat.
  • Benefits.
  • Live chat times you out too quickly after you've been waiting a long time to speak to someone.
  • Sometimes not all of the Reps are on the same page with their answers, so you will get a lot of back and forth.
  • Hard to get ahold of your designated TriNet Rep.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Set up new states
  • Their platform and mobile app
  • Maintaining compliance
  • Easy payroll process
  • Educated support for us to make informed decisions.
  • Lack of access or visibility to processes with their 3rd parties impacting our employees, disability, life insurance and more.
  • Benefits are not customizable enough to meet the needs of our organization -the benefits process in general.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Lower renewal medical costs.
  • Tri-Net newsletter of HR & other applicable changes nationwide.
  • Easy sign on for website.
  • Access/availability of my Payroll specialist. Unable to quickly and timely communicate with my POC when needed.
  • The Benefits Dept and the Payroll Dept do not interface as quickly as they should for changes with employee benefits. If a change is entered onto the website an employee or I should not have to "ensure" the change has taken place and also have to alert the Payroll specialist either. It defeats going online and entering changes if you have to alert people to the changes that the system "accepted".
  • If a credit is made to an employees benefits - this should be a separate line item than the regular benefit line so that credits are easily and quickly identifiable.
Patrick Taiwo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Cuts down on errors and ensures mistakes are caught and fixed efficiently.
  • Preparation of reports for workers' compensation and more.
  • Monitoring workplace safety guidelines.
  • Secure payroll preparation.
  • Employee and contractor time tracking.
  • Not enough control available for the system administrator
  • Hard to use
September 08, 2021

A part of the office

Meiyee Apple Tam | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Communication for questions I have, specifically on an administrative level.
  • The variety and choice of health insurance.
  • The website platform is informative and useful.
  • Maybe on the website it would be helpful for the employee to be able to know who to contact, and for what, right away instead of trying to search for it
  • The pop-ups for reports, and when I go to other pages, I don't love.
Score 1 out of 10
Vetted Review
Verified User
  • Cost-effective benefit solutions
  • Customer service is non-existent; you will be on hold for hours and your e-mails never get answered.
  • You e-mail a customer service "pool" called Connect360 (not a rep), and it is like a bridge to nowhere.
  • Clunky software and interface; HR changes sometimes take weeks to get updated in payroll.
  • Time and attendance system that does not integrate with your payroll.
  • Executive management that does not care about customers; no response from their SVP "Customer Experience" when e-mailed.
  • Does not integrate with third party 401k providers.
  • EVERY issue needs to be escalated, even the most simple pay change.
  • When you hear from customer service, they give you no means of reaching the same person.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Employee & manager training
  • Benefits management
  • Payroll
  • Shorter wait times for calling in for service.
  • Payroll interface can be a little confusing.
  • More training programs/videos on using the platform as a whole.
June 12, 2021

Great service

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Health insurance options are terrific.
  • It is easy to call the dedicated rep with questions.
  • Payroll is easy to administer once it is set up.
  • Making payroll changes can be confusing.
  • On boarding new employees isn't as straight forward as I would like.
  • The cost can be prohibitive.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Their HR Passport platform is great - very easy to use- our employees love it. Single sign on everything in one place for employees.
  • TriNet manages our leaves of absences very well. Takes on the administrative burden of providing proper notification to employees and tracking of leaves
  • Benefits - TriNet allows us to offer a wide variety of benefit options - as a smaller organization we would be limited to just a few medical choices, but with TriNet our employees are given the choice of 14 plans with 2 carriers. TriNet handles the new enrollment process (all online) as well as the open enrollment process.
  • Proactive communication when a process changes. Sometime we find out that a process has changed when we try to do something, but not before.
  • On the payroll side, there are times where they don't follow the instructions we request in the notes. Thankfully, we ask for a payroll register/pre process to review prior to approval which allows us to correct errors prior to processing.
  • In December they changed from a relationship model (you have a specific representative) to a 360 model (you submit an email, call or chat) for assistance. The response times were not good. They have since changed us back to a relationship model which was much appreciated.
Steve Humphries | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Offers many benefit options for employees.
  • Assigns a dedicated Account Manager.
  • Providing employers with up-to-date information on labor trends and laws.
  • Easy for employees to get the answers they need instead of always having to go to HR.
  • The app. The are adding some admin features but I would like to be able to do more.
  • The ability to customize the dashboard. The ability to see employee birthdays.
  • As an administrator, when I log in, I want to have it default to the admin/manager tab. It would be a nice feature since that it typically the tab I always go to.
  • The ability for employees to congratulate others on promotions, birthdays, anniversaries, etc.
June 05, 2021

The best of PEO's

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Tracks PTO for each employee.
  • Offers a variety of health insurance plans.
  • Offers a wide variety of affordable auxiliary insurance plans for individuals.
  • Has retirement planning services.
  • Complete and detailed payroll with individual logins.
  • Ease of access to W-2's.
  • They recently transitioned from individual customer service reps to a broader service model. Not quite the same personal service.
  • They are so large that you can get bounced around until you find the right department.
  • The Hiring module is great - except for when you have an individual applying for multiple jobs within your organization. You have to dig into their file a bit to find the specific evaluation for that position.
Grace Rodgers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Benefit choice.
  • Quick response time when/if issues arise.
  • Reporting.
  • Ease of use.
  • I would like if there was an option for payroll entry in the mobile app.
  • While reporting is good, I would like if it was easier to customize some of my own reports/information.
June 05, 2021

Straightforward

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Reporting.
  • Benefits support.
  • Client support.
  • Benefits support needs more clarification and timely notification.
  • Reporting is not always intuitive.
  • Account management has lost its one-to-one feel.
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