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TriNet

TriNet

Overview

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

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Recent Reviews

TriNet Review

9 out of 10
April 10, 2024
Incentivized
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a …
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TriNet

7 out of 10
March 12, 2024
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and …
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TriNet User

8 out of 10
March 11, 2024
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees …
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TriNet is a great platform!

8 out of 10
March 06, 2024
We use TriNet for payroll, benefits, and 401k administration. TriNet has been very helpful in easily administering benefits to all …
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It's Been Challenging!

1 out of 10
February 26, 2024
TriNet is our PEO/HRIS system. We use TriNet in almost every aspect of our jobs. We have struggled with TriNet in almost every one of …
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TriNet

8 out of 10
February 22, 2024
Incentivized
PEO Partnership with TriNet. Payroll, HR, Workers Comp, Time & Attendance, benefits, Training, labor law compliance, etc, we are …
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Optimistic for some improvement.

5 out of 10
February 19, 2024
We use TriNet as our PEO with a scope that includes payroll, employee benefits, time-tracking, among other things. The major business …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 47 features
  • View and generate pay and benefit information (641)
    9.1
    91%
  • Update personal information (655)
    8.3
    83%
  • Pay calculation (654)
    8.2
    82%
  • Benefit plan administration (665)
    7.9
    79%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

32 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

6.5
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.2
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.5
Avg 7.7
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Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Competitors

TriNet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

ADP TotalSource, OASIS, and Insperity are common alternatives for TriNet.

Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.

The most common users of TriNet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1123)

Attribute Ratings

Reviews

(151-175 of 695)
Companies can't remove reviews or game the system. Here's why
Benjamin Jaboeuf | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Follow up
  • Quick response
  • On-boarding and termination process
  • Great benefits (health care, life insurance, 401K), good prices.
  • Great reporting online for accounting or PPP purposes for instance
  • The website is like a Chinese menu! Way too many tabs and drop down menus, etc... It's probably thorough but sometimes I can't wrap my head around it when I’m looking basic info
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • There are reminders in the system for Payroll.
  • Timelines are enforced.
  • Reports are easy to generate.
  • It would be great if reports [were] customizable, like month to month/biweekly.
  • Even though we are not using the timesheet feature of TriNet, there should be an option to upload our internal timesheet in Excel or CSV format.
  • Benefits plans should be organized based on the company employee's location. It is very difficult to go through every plan.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • TriNet benefit offerings are very good. The team assigned to help with everything from plan design and cost through employee Open Enrollment is strong.
  • TriNet's platform is acceptable in today's market - there are areas in which integration could be stronger, but they are on the plus side of what we need and open to feedback and enhancements.
  • TriNet was and continues to be cost-effective. They have a straightforward, transparent method of charging for services.
  • We found their Performance Module un-customizable for our needs. We do not use it and do not foresee ever being able to use it successfully.
  • We find the lack of ability to upload / attach documents to employee files frustrating.
  • We find the inability to view an employee's full work week extremely dysfunctional. The Time Off platform and Time and Labor do not mesh. except in the final stages of payroll. An employee cannot see the time worked and time requested from PTO in one place.
  • TriNet Connect360 has its benefits, (access to more specifically trained workers), but still needs to follow up from our Account Executive for sensitive operations as the general mailbox does not know or seemingly cares to know the background. Many assumptions are made of what is needed that cause larger issues.
  • Turnover of HR Business Partners. We have had four assigned representatives in a little more than a year. This results in far too much time being spent explaining prior situations (as nothing can be uploaded).
  • The training module, while robust does not allow for a "master user" who can assign and monitor training. There is also no way to automate training certificates once completed to go to an individual.
May 31, 2021

TriNet Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Access via chat; good hours.
  • Access via phone; good hours.
  • Access to good resources.
  • It would be helpful to have a designated account rep/manager again. This was taken away last year.
  • Sometimes it takes several days to get an initial response from Connect360.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • They staff their team with industry experts not just people with experience.
  • They have carefully thought through the online systems to make tasks simple while still providing access to all kinds of data, in all kinds of formats.
  • They adapt quickly to what is happening in the world (COVID, DEI, etc.) and provide ongoing support, policy suggestions, webinars, and ready access to their experts.
  • They source a huge number of benefit plans giving our small team the buying power as if we were a huge corporation. This leads to greater employee satisfaction with the choices offered.
  • When processing payroll, I enter a nontaxable work-from-home reimbursement for each individual employee. It would be great if I could enter this one time and have it populate the whole payroll list and then just edit the ones that need changing.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Manage the rules and regulations for HR needs throughout the country.
  • Can find experts to assist with multi-state issues.
  • Management of payroll.
  • Customer service representatives are always friendly and helpful.
  • Connect360 is an issue - responses to email requests are too slow.
  • Occasionally you will receive different answers to the same question.
  • Our account manager has changed multiple times.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Platform accessibility.
  • Benefit selection.
  • Payroll.
  • Performance and evaluation are good.
  • Ownership of issues - things get passed around.
  • Client reps and then no client reps and then back to client reps but they just interface opposed to solve things.
  • Mistakes on TriNet's part take a long time to be fixed. Months.
May 29, 2021

Satisfied Overall

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • User friendly platform.
  • Easy employee setup.
  • Good international visa counseling and services.
  • Customer service - preferred having a dedicated manager that I could call for all issues.
  • Show DOH on the first page for employee so do not have to search for it.
  • When running payroll - have a warning if you have forgotten to enter hours for an hourly employee.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The ease of using the time and attendance.
  • The efficiency of the payroll system.
  • Timing of processing payroll.
  • The HR support team is knowledgeable and responsive.
  • Report writing is not easy.
  • I cannot use multi-company reporting because I am not an employee of the second company.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Human Resources Support. TriNet is available at anytime to answer HR related questions. There is even legal support for more complicated matters, included in your fees.
  • Compliance. I have worksite employees in three locations and two different states. TriNet helps me to remain complaint with labor laws with minimal effort.
  • Payroll and related reports. When COVID-19 hit, TriNet was on top of developing easy to use reporting features which made applying for the PPP and EIDL funds very easy. Having this level of support during such a trying time was a blessing.
  • There is currently no place on the dashboard to see your leave plans or to easily move an employee from one leave plan to another.
  • Response time was an issue in the past but with the deployment of Connect360 those issues are a concern of the past, now we can get immediate attention to our concerns.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll.
  • Compliance.
  • Benefits.
  • We used to be provided a dedicated account manager who always responded in a timely manner. Now you go through a general support line, sometimes responses can be a little slow.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Help HR and Finance teams at small companies operate more efficiently.
  • Able to compete with bigger companies in term of offerings of benefits to employees.
  • Wonderful customer service experience.
  • Recently switched from person point-of-contact to chat with a random representative. For a small company like us, we appreciate having a go-to person.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll reports are extremely flexible and detailed. It has allowed us to manage our resources and team in a very efficient manner.
  • The analytics and reporting features are fantastic. The PPP report that was provided enabled us to quickly provide our bank the information needed for the forgiveness application.
  • I have not seen any features that require improvement at this point. The platform provides a comprehensive set of features that meets all of our needs.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Easily navigable platform.
  • Payroll entry is straightforward.
  • Compliance.
  • Connect 360 is too impersonal while HR, benefits and associated issues are very personal issues. Before Connect 360, TriNet was a "partner"; now they are a "vendor."
  • PTO management - flexibility of plans; adding PTO to employees.
  • Clarity of reports and associated purposes - When looking for certain accounting-related files for tax purposes, it was unclear even what purpose the reports served. Finding the one I needed and the data within it, was very difficult.
Score 2 out of 10
Vetted Review
Verified User
  • Providing zero-touch payroll.
  • Providing moderately good healthcare with little effort from the employer.
  • Responsiveness has fallen to almost zero; no dedicated account rep.
  • They are expensive for what they offer, about twice as much as competitors.
  • The healthcare is not as good as you'd get from a broker for the same price, but it is hassle-free.
  • There is little or no support for employee healthcare problems ("I got this claim denied" kind of stuff).
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • User friendly interface
  • Many benefit choices
  • Customer service is responsive and knowledgable
  • Prices are high
  • Many payroll functions are initially hard to figure out
  • Benefit election process is confusing
March 18, 2021

The TriNet Facade

Score 2 out of 10
Vetted Review
Verified User
  • Robust, user-friendly tool
  • Hidden Fees - Not Transparent (Fees in Unemployment Insurance, Worker's Comp, Medical Ins. The ADMIN Fee is not their only source of fees.
  • Halted the dedicated account manager; now ALL issues are directed to a Group email called Connect 360 with no SLA for turnaround time. Customer service does not exist.
  • Initial savings in Health Care costs were erased in years 2 and 3 by enormous increases that were not supposed to happen. Although not "promised", they said it never happens, yet we had double digit increases each year. Once you're part to TriNet, you're still treated as an individual company, not as "TriNet" except for things like unemployment. We had 0 Unemployment claims; yet we had to pay the significant Unemployment Insurance rates of TriNet because other entities lost employees due. So, we didn't get the benefits of lowering our health insurance (possibly) due to all the other companies, but we got the downside of their employment losses. Seems unreasonable.
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