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TriNet

TriNet

Overview

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

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Recent Reviews

TriNet Review

9 out of 10
April 10, 2024
Incentivized
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a …
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TriNet

7 out of 10
March 12, 2024
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and …
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TriNet User

8 out of 10
March 11, 2024
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees …
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TriNet is a great platform!

8 out of 10
March 06, 2024
We use TriNet for payroll, benefits, and 401k administration. TriNet has been very helpful in easily administering benefits to all …
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It's Been Challenging!

1 out of 10
February 26, 2024
TriNet is our PEO/HRIS system. We use TriNet in almost every aspect of our jobs. We have struggled with TriNet in almost every one of …
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TriNet

8 out of 10
February 22, 2024
Incentivized
PEO Partnership with TriNet. Payroll, HR, Workers Comp, Time & Attendance, benefits, Training, labor law compliance, etc, we are …
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Optimistic for some improvement.

5 out of 10
February 19, 2024
We use TriNet as our PEO with a scope that includes payroll, employee benefits, time-tracking, among other things. The major business …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 47 features
  • View and generate pay and benefit information (641)
    9.1
    91%
  • Update personal information (655)
    8.3
    83%
  • Pay calculation (654)
    8.2
    82%
  • Benefit plan administration (665)
    7.9
    79%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

33 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

6.5
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.2
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.5
Avg 7.7
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Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Competitors

TriNet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

ADP TotalSource, OASIS, and Insperity are common alternatives for TriNet.

Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.

The most common users of TriNet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1123)

Attribute Ratings

Reviews

(176-200 of 695)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Provides great benefits
  • Excellent customer service and response time
  • Great technology, that allows everything to be accessed from one place
  • Customer service hours, If there was anyway to have someone available to us 24/7
  • Better 401K options
March 12, 2021

Trinet PPO

Bryan Grobler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Innovative software
  • Reasonable priced insurance plans
  • HR support
  • Current reorganization of HR support function should conclude soon I hope
  • More definition and transparency with annual rate increases
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Self service insurance control.
  • Payroll is managed easily in one system.
  • Doesn't require a full HR team to manage payroll and insurance after on-boarding.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Service Reps
  • Workforce Analytics
  • Billing issues
  • Reduce fees
  • More notifications re: tax season for 1099s
  • More notifications re: payroll compliance for employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll support.
  • Data management.
  • Compliance.
  • Benefits.
  • Time & attendance - State laws & management.
  • Data management (HRIS, Workforce Analytics, etc.).
  • Integrations.
  • Traditional org chart.
  • API links for data (calendars, onboarding, offboarding, etc.).
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Benefit Administration
  • Payroll Administration
  • HR Compliance
  • Account Managers can be slow to respond
  • Some UI is confusing, especially for creating reports
  • Can be expensive, especially for smaller teams
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Healthcare plans - we get healthcare plans of equivalent to a much larger company.
  • Salary processing - doing the job well.
  • Employee handbooks - no need to worry what are the local state regulations with regards to employee employment, TriNet helps with that!
  • Salary system is a bit complicated and can use some more flexibility.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Provides all of the benefits of a large company that a small company couldn't provide on their own.
  • Provides a great portal for employees.
  • Easy and fast tax info at the end of each year.
  • As a busy executive in a small company I have found it sometimes difficult to figure out how to accomplish certain tasks. It would be great if it were easier or more intuitive.
September 30, 2020

Absolutely the Best

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • When an employee has a question or concern TriNet is prompt to respond with an answer.
  • If I ever need any paperwork or help with anything I don't hesitate to call TriNet.
  • All Trinet employees are courteous and knowledgeable.
  • The only thing as of right now I'd like to see is being able to access w-2's from the app.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Human Resource Knowledge - The HR Capital Business Partner has been a PHENOMENAL resource for myself and the company. Especially with the COVID situation and how we had to handle this with the employees (communications, establishing a process to determine work status of employees, etc). I would not be able to do my job successfully without our TriNet Rep. She has been a key component in the TriNet implementation being a success.
  • User Interface on TriNet Portal - The UI of the Portal is user-friendly and easy to navigate. The capabilities it has (Expense Report System, Time Clock System, Performance Reviews, Hiring Application, Trainings etc). provides a lot of opportunity for the company to utilize it and establish new programs and policies within their organization.
  • Internal Communication on Portal - Being an Administrator on TriNet, I have the capability of posting announcements company-wide. It only allows text, and there is no room for customization. I send out company-wide emails and I think it would be great to transition this to the TriNet Portal, but only if we could customize these posts (images, fonts, colors etc).
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The platform and tools are very user-friendly and do not require a lot of training.
  • Our TriNet representatives are very accessible and responsive, although I’ve heard that’s not always the case and highly dependent on the individuals assigned to your account.
  • TriNet is a little light on help with unemployment issues.
  • I wish the app had more management functionality.
September 28, 2020

TriNet review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Good benefits options.
  • Great support staff.
  • Nice website for employees to log in.
  • Benefits pricing isn't the most competitive.
  • Per-user costs add up over time.
  • Reporting has come a long way but still could be improved.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • TriNet provided the necessary reports that made applying for the PPP loan very easy. Saved us a lot of time.
  • TriNet provides lots of tutorials and videos that employees and managers can view that will answer most, if not all, of their needs and concerns and questions.
  • TriNet always sends out reminders and emails regarding action items and deadlines to keep you on track.
  • Onboarding for payroll and for the 401(k) Plan was very organized and straightforward. They literally hold your hand through every step with explanations and examples and ramifications.
  • In the beginning, it was difficult to find the payroll reports and registers. The navigation is not as intuitive as it can be.
  • The TriNet platform provides so much information and so many tutorials and videos that it may be challenging at times to find the thing that you are searching for.
Tara Lopez, M.S. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Paperless system allows us to save time and money.
  • The system allows employees ownership of their data.
  • My TriNet team is incredibly reliable and resourceful.
  • It can take more time than expected to reverse a change in the system.
  • The app isn't as robust as the web portal.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • One portal gives access to everything.
  • Quick followup by support.
  • Easy to navigate website.
  • Training etc. is easily available to employees.
  • The process of putting an employee on LOA is tricky because of the coordination of pay between the company and different types of disability and other benefits. We didn't get much help in calculating this, so a calculator of sorts would be nice.
  • Setting up vacation and sick leave plans was also a bit cumbersome with weird spreadsheets to fill out.
  • I would like to see legally required notices, posters etc in a much more easy to find place. I still have not been able to locate all required new hire and termination notices on the site, just some of them.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • HR rep that is the same for assistance
  • Employee portals
  • Options to employees for payment types
  • Generating reports portal
  • Assistance for employees
  • Ease of navigating portal
  • Ease of making changes
August 25, 2020

Progressive

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • TriNet's Customer Service is exemplary and they address issues with urgency.
  • TriNet's Human Resource Partnership is also superb. They don't consider any matter too small to assist and address immediately.
  • TriNet offer alternatives when issues are addressed and are proactive in most cases.
  • TriNet's Sales Department created an area of concern that we are still dealing with in reference to timing in funding. We were advised that the funding would be handled one way and it is handled differently. It is important that the sales team provide truthful and reliable information upfront with customers regarding how processes are handled, as the results can greatly/gravely affect the organization.
  • We have had occasions where we were required to provide a 941 for our organization, however we have to deal with a work around as TriNet combines the 941 with other organizations.
  • More customization regarding start date for Benefits will greatly enhance the payroll experience.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Customer support, I can always reach someone and they are always helpful.
  • The portals are very user friendly, easy to navigate.
  • Flexibility, TriNet is very flexible.
  • Benefit programs are very good.
  • Sometimes its hard to figure out reporting, I did just learn how to make a custom report.
  • The timesheet programs were updated, but I don't think we got a new user guide.
  • ADMIN cannot see ss# or tax data to assist employees.
Madhukar Govindaraju | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Comprehensive benefits package.
  • Intuitive user experience on browser and mobile devices.
  • Rich set of reports for management accounting and compliance reporting.
  • PEO Service offering needs to be integrated well with Partners. TriNet should negotiate dedicated contacts for partners such as TransAmerica for 401(K), Employment Verification Partners, etc. Our client services contact always routes our requests to these partners and we have to wait to hear back from these partners.
  • TriNet needs to improve the inner working of their TriNet Solution Center and transform the experience for customers. Time to be more empathetic to customer needs and move away from we have "Ticketed Your Request" and "you can wait now" mindset. The Solution Center processes will need to be transformed around Customers as opposed this Dept. vs. That Dept. vs. Partner separation of accountability.
  • TriNet should work with customers ahead of time before publishing new pricing during open enrollment. The voice of the customer needs to be incorporated before raising prices annually during open enrollment.
August 23, 2020

TriNet is great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • TriNet runs our bi-monthly payroll automatically with very little action needed on our part.
  • TriNet manages our annual benefits enrollment from start to finish. They actively communicate all the relevant details with our employees so people make informed decisions.
  • TriNet has a robust employee support system and their employees are knowledgeable and accessible. It saves me a lot of time when the employees can get their questions answered by TriNet.
  • Their client success partners are very busy so not all of my issues are addressed as quickly as I would like.
  • TriNet has departments for every HR issue. The departments aren't always client facing so I don't feel like they are always super helpful.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Our product support team is fantastic.
  • Benefit choices are great and selection and enrollment process was very thorough.
  • Hiring and employee onboarding is relatively easy.
  • Employee access and interface seems to work well.
  • Requests you make in the system which appear automatic are not. They actually require manual entry by TriNet groups which can sometimes cause delays and be problematic.
  • Because of the above issues, deadlines for updates need to be several days before payroll close and there is no good mechanism to correct or update things which change between the deadline & the end of the payroll period.
  • The information and documentation they provided to support companies for COVID 19 was helpful, the process for requesting FFCRA leaves is very complicated and keeps changing. Often the deadline for completing the paperwork is before the events happen and there is no way to backdate submissions.
  • TriNet rolled out an integration with Bamboo HR but it is not working as planned.
  • The termination process needs to be addressed. If you do an involuntary termination, when their last payroll check is processed, even if you turn-off the direct deposit option, the employee is still notified, often before their HR exit meeting.
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