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TriNet

TriNet

Overview

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

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Recent Reviews

TriNet Review

9 out of 10
April 10, 2024
Incentivized
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a …
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TriNet

7 out of 10
March 12, 2024
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and …
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TriNet User

8 out of 10
March 11, 2024
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees …
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TriNet is a great platform!

8 out of 10
March 06, 2024
We use TriNet for payroll, benefits, and 401k administration. TriNet has been very helpful in easily administering benefits to all …
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It's Been Challenging!

1 out of 10
February 26, 2024
TriNet is our PEO/HRIS system. We use TriNet in almost every aspect of our jobs. We have struggled with TriNet in almost every one of …
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TriNet

8 out of 10
February 22, 2024
Incentivized
PEO Partnership with TriNet. Payroll, HR, Workers Comp, Time & Attendance, benefits, Training, labor law compliance, etc, we are …
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Optimistic for some improvement.

5 out of 10
February 19, 2024
We use TriNet as our PEO with a scope that includes payroll, employee benefits, time-tracking, among other things. The major business …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 47 features
  • View and generate pay and benefit information (641)
    9.1
    91%
  • Update personal information (655)
    8.3
    83%
  • Pay calculation (654)
    8.2
    82%
  • Benefit plan administration (665)
    7.9
    79%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

33 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

6.5
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.2
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.5
Avg 7.7
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Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Competitors

TriNet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

ADP TotalSource, OASIS, and Insperity are common alternatives for TriNet.

Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.

The most common users of TriNet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1123)

Attribute Ratings

Reviews

(201-225 of 695)
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Romeo Elias | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • They are experts at HR, payroll, and labor compliance laws.
  • Their process is streamlined and they are constantly learning and improving
  • They develop and provide user-friendly technology to enable our employees to be self-supported.
  • They offer us benefits as a much larger company to attract the best employees.
  • Over the years, we saw a lot of changes with their account management personnel, and that was our biggest complaint, as we had to bring new people up to speed often.
  • Their 401K plan administration could be improved as it is currently provided by one of their partner first that isn't as customer-focused.
  • Despite their size and negotiating power, their negotiated medical insurance rates have been going up annually considerably.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Send reminders of upcoming actions needed
  • Carefully track needed info on employees
  • Has the best customer support rep, Marlene, who is always ready and willing to help
  • Gets employees paid accurately and on time
  • Reports are extremely difficult to use
  • Reports need to be simplified (can use iSolve as a better example for reports)
  • Benefits options need to be better tailored to organization (too many options in some cases)
August 19, 2020

TriNet is the Best!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer service is great. You can always reach the associate assigned to you. If they are not available, there is always someone filling in for them.
  • You can access chat support any time.
  • Information about applying for the PPL loan and for the forgiveness is so appreciated. I mean really! Who has done this before? They created custom reports just for this purpose.
  • Obviously, I'd like the cost to be lower. But, as I said, we'd probably need at least one more staff person without them. I took the time, a lot of time, to compare them for a competitor and TriNet came out on top. I don't even listen to sales pitches anymore.
  • Don't change the website again. Shortly after we started, they overhauled the website. I spent a lot of time learning the first format so I didn't appreciate the overhaul.
Jon Whitaker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Onboarding new staff is very easy.
  • Offering high-quality benefits is made accessible to smaller companies.
  • Customer Service to date has been outstanding.
  • I'm able to offload a lot of HR-related tasks to TriNet.
  • The user-interface feels outdated and is difficult to navigate.
  • Similarly, the reporting feels like it's designed for someone who's already familiar with HR Standards. It's not great for someone who's running a small company.
  • Additional employee-level functions (like being able to see a custom org chart, contact co-workers, etc) would be welcome.
  • There's not a great process for onboarding a new manager when there are changes in the company.
August 18, 2020

TriNet is Terrific!

Score 9 out of 10
Vetted Review
Verified User
  • Communication. Although we are one of the many organizations who benefit from TriNet's services, they make us feel like we are their only client with how quickly and effectively they communicate with us.
  • Benefits. Before moving to TriNet, we were not able to offer the amount of benefits TriNet has to offer for the cost paid.
  • Employee Discounts. While we are a small company, we can still offer employee discounts through the TriNet Market Place for things our employees use every day. (Travel discounts, flowers, electronics, memberships, etc.)
  • Admins should have more access into the visibility of PTO time. Unless assigned as a proxy, I can't see the entire companies time off.
  • Admins should also have the ability to cancel PTO time after it has been approved.
  • Implement an employee reward program. Employees earn points and can use their points to purchase items.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Having a dedicated representative.
  • Payroll processor.
  • Assists with benefits and renewal.
  • If the representative is away, new ones might not always know the situation.
  • General contact email isn't often helpful.
  • The new reports system isn't as good as the one before.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Works seamlessly with our accounting team to run payroll.
  • Employees can easily access and track payroll and benefits info online.
  • Live support services are very good, especially for employees.
  • May be cost prohibitive for some small companies.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The ease and ability to edit payroll and create additional payroll entries
  • The interface for users and administrators is very easy to navigate
  • Account managers are always quick to respond to answer questions
  • When we first signed on, the insurance carrier transfers during the fall was a bit difficult for some and could have been given more guidance on that.
  • Wish there were more carrier options for our area for healthcare benefits.
  • Wish the credit threshold for payroll and commissions was higher to avoid doing a separate wire as getting a reverse wire set up with major banks is very difficult.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Response Time
  • Keep us updated on new benefits for employees
  • Coverage
  • Increases in benefits, each year it just goes up a small amount
  • When you dial into the 800 number for assistance, they really want you to speak with your rep but sometimes the rep is busy and we need an answer quickly.
July 21, 2020

Not on par!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Responsive Payroll, Business Partner and Senior level TriNet staff.
  • Payroll representative is amazing to help find solutions in her wheelhouse.
  • Business Partner works to find solutions and is great at researching answers as needed.
  • Based on years in business, there are a number of PEO functionality and services that are not in place or just starting to be considered. Example: This is our HRIS and TriNet is not positioned to connect with other 3rd party vendors that we use. We either have to manually upload the report to a 3rd party or pay extra for API development. My experience at other companies with a PEO, it is the PEO's role (ie. ADP PEO does this).
  • Legal guidance - (handbook development, legal guidance, org changes guidance) these are services that you have to ask for, hope for, and ultimately use an external counsel. (ADP does this work for you as a co-employer.)
  • Recommend Stratustime - but it is not integrated with TriNet. So we have to manually upload data. This is the time and attendance product and labor-intensive!
  • Resources for TriNet Business partner is challenging for them, so as a client, we have to wait until the TriNet BP can get someone in-house to give them info and directions (Legal, STD info, TriNet platform, etc.).
July 20, 2020

TriNet Review

Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll is easy
  • Offers great health insurance plans and a variety to suite employee needs
  • Are available to answer questions pretty quickly
  • We have to micromanage to ensure that when things deviate from the usual/normal, those things get taken care of correctly.
  • The front line workers tend to not be the best trained so we sometimes have to ask to speak to managers or other people to ensure that the information we receive is correct.
  • TriNet is pretty siloed, so it can be hard to get information from more than one department if there is an issue that spans more than one department (401k issue that needs the 401k team and payroll team to work together as an example).
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use and navigate platform.
  • Responds to questions quickly.
  • Provides detailed reporting access when needed.
  • Gives guidance on HR issues and concerns.
  • Proactively makes you aware of changes in states where your employees resides.
  • Keeps you in compliance with state employment requirements.
  • When asking for guidance on particular issues, they can be vague.
  • Turn around time can sometimes be slow.
  • Fees go up every year.
July 17, 2020

TriNet Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Support during COVID-19 when we required more urgent advice
  • Benefit related support
  • Portal for employees to track payroll and benefit related information
  • Specific support to employees requiring clarity in how they file for unemployment in their state
  • Support is highly dependent on the quality of your representatives. Our current advisor, Becky, has done a very good job but we have had representatives in the past that have not provided proper advice on specific matters, which has resulted in some inefficiencies.
  • Signing into the portal can be more frustrating than it should be.
David Sayroo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Communication. the quality of Human Capital within the TriNet family.
  • Providing current and applicable HR and market information to businesses in many different industries.
  • Reporting information and availability of data that help to analyze all aspects of HR related issues and costs.
  • We recently had an instance of separation from the parent company retirement program and the migration from their platform to a new, stand-alone platform took months longer than expected.
  • The recent change in market/economic conditions has caused a loss of Human Capital within TriNet causing some extended wait times and a slight loss in communication as compared to 4+ months ago.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Account Management- Nicole P. is absolutely amazing and so supportive! Helps us tackle any hurdles that come our way!
  • Employee Experience on the App- TriNet's app is very user friendly and has a great layout to provide a good UX.
  • Operations- Alecia J. is full of knowledge to help us and is very quick to follow up and execute requests, which is always appreciated!
  • Benefits- TriNet benefits are a bit tough. The site used to create and compare models in preparation to select a funding strategy is severely outdated and not user friendly. Additionally, for two years running, we have seen increases in our plan rates of 15%+ which is unmanageable in the long term for a smaller company like us.
  • HR Support- In the last year, we have had 3 different HR Partners assigned to us. Two of the three created more problems than they solved and proved to be quite disorganized, unreliable, and lacked the knowledge to support our business effectively. That being said, Whitney M. is supporting us currently and she has been great to work with!
  • Resources for Employees- TriNet has many resources for Employers on how things work, but I've noticed that many times when we request promotional materials for employees, they don't exist (i.e. a flyer for the EAP or tips on utilizing benefits properly, etc.).
July 16, 2020

Only TriNet!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Being able to complete payroll ahead of time and having Trinet grab the information on the date it is due is a great tool. Being a small company sometimes it is difficult to process on the exact day.
  • Having access to our representative to answer HR questions so I do not need to continuously go to updated classes is also valuble.
  • Having the employees have access to online check-stubes and W2 for the entire time they have worked for the company is a benefit.
  • Notices in advance for open enrollment is a benefit for all employees.
  • In almost all cases the response for questions asked and things needed has been quick.
  • I have to deal with management from another state that is one of our investors and at times the questions or items they needed were not able to be answered through Trinet but I do not believe this was Trinet's fault.
  • My consultant/representative is wonderful and very quick to respond and helpful.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • TriNet sets up our benefits options so that they are easy to understand. This is important because our employees rely on these benefits to keep themselves and their families healthy.
  • Through TriNet, we have access to clear and concise payroll reports that we have used for various purposes.
  • TriNet has helped us facilitate family leave for some of our employees, which alleviated the stress these employees were facing.
  • When our payroll is larger than usual, the process and deadlines for submitting it can be stressful.
  • It would be helpful to be able to talk directly to certain experts that are addressing our questions rather than always having to communicate through our appointed representative.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Specialised in HR topics
  • Everything can be done online, great system, easy payroll input, great reports, self-service for employees
  • Quick response time to emails
  • Phone number that can be used when calling from outside the U.S. could be provided
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Provided in-depth training on using their systems to review the alternative insurance choices.
  • Excellent support along the process.
  • Provided timely emails when re-enrollment was required.
  • The re-enrollment was a little confusing and required phone support which they were happy to provide.
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