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TriNet

TriNet

Overview

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

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Recent Reviews

TriNet Review

9 out of 10
April 10, 2024
Incentivized
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a …
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TriNet

7 out of 10
March 12, 2024
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and …
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TriNet User

8 out of 10
March 11, 2024
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees …
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TriNet is a great platform!

8 out of 10
March 06, 2024
We use TriNet for payroll, benefits, and 401k administration. TriNet has been very helpful in easily administering benefits to all …
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It's Been Challenging!

1 out of 10
February 26, 2024
TriNet is our PEO/HRIS system. We use TriNet in almost every aspect of our jobs. We have struggled with TriNet in almost every one of …
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TriNet

8 out of 10
February 22, 2024
Incentivized
PEO Partnership with TriNet. Payroll, HR, Workers Comp, Time & Attendance, benefits, Training, labor law compliance, etc, we are …
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Optimistic for some improvement.

5 out of 10
February 19, 2024
We use TriNet as our PEO with a scope that includes payroll, employee benefits, time-tracking, among other things. The major business …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 47 features
  • View and generate pay and benefit information (641)
    9.1
    91%
  • Update personal information (655)
    8.3
    83%
  • Pay calculation (654)
    8.2
    82%
  • Benefit plan administration (665)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons
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Pricing

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N/A
Unavailable

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

32 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

6.5
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.2
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.5
Avg 7.7
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Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Competitors

TriNet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

ADP TotalSource, OASIS, and Insperity are common alternatives for TriNet.

Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.

The most common users of TriNet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1123)

Attribute Ratings

Reviews

(26-50 of 695)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Responsive support team, chats are answered quickly and the staff on the phone are easy to work with as well.
  • Payroll is easy, I just have to make sure that time off requests are approved in time, but if they're not they are easily added to the next payroll.
  • They make sure that we stay in compliance with all local, state, and federal laws and ordinances.
  • Building reports is not intuitive, especially the filter features. Most of the time I create a report that has way too much information and I have to go through and delete what I don't need.
  • As an HR professional, it's tough not being able to do some things myself - like adjusting PTO hours if needed. Though I understand that many companies using TriNet may not have anyone in HR or people without a lot of experience, so it is ultimately to protect their clients.
October 02, 2023

All-In-One

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Convenience of all in one service for payroll, benefits, HR
  • Payroll entry is easy
  • I-9 verification is convenient
  • Lower Pricing
  • Communication on Benefits
September 23, 2023

Cadillac service provider

Score 10 out of 10
Vetted Review
Verified User
  • Payroll for multiple states
  • EE onboarding to platform is easy
  • Chat times out too quickly. I'm still typing my Question and I have the orange banner up telling 10 sec left.
  • Better turnaround time on questions. If an item is escalated, forget it. It takes days to weeks to get an answer. (If Chat people know, then all is good)
  • Integrate with our 401K provider, Fidelity, so that process is automated.
August 17, 2023

TriNet for the Win!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Benefits Administration
  • Assistance with reduction in force and all appropriate state and federal paperwork
  • Ease of processing payroll
  • It is sometimes difficult to find the appropriate report I'd like to run in Workforce Analytics
  • Afterhours support on chat would be very beneficial
Score 10 out of 10
Vetted Review
Verified User
  • All things Payroll related are outstanding!
  • Benefit Tools and Annual Enrollment Process
  • Customer Relationship Manager Partnership
  • Performance Management
  • Talent and Organization Assessment
  • Compliance documentation for onboarding and off-boarding employees
  • HR Support Employee Relations
  • Workflow Management, it's very difficult to correct or pull back something once processed
  • Org Chart Reporting
Krystyna Hales | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Onboarding/exit management
  • Ensuring compliance with all employment laws
  • Support availability and assistance
  • When we first onboarded we weren't getting responses to our emails which was concerning after we had just signed the contract. Turns out all of our emails were getting blocked/held so that was frustrating. Since then we have had a great experience.
  • To process payroll, you have to create the record in their time keeping portal and then upload it to the payroll system. It would be great to be able to skip that step with the different systems syncing together.
  • We've abandoned the employee review platform as it's never been a smooth experience. We've had issues with: scheduled reviews for a group that launches early or late, not being able to end the group reviews because 1 person has left the company, the platform not being intuition enough to find what we're looking for.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Their HR consulting is a great resource for our growing company
  • Their customer service is quick and always professional
  • Their onboarding process for new hires and their mobile app makes it easy to navigate
  • Simple reporting. Pulling reports takes a lot to work- the content is great but often have to call to pull a report
  • They need to expand further than the US and Canada
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Step by step instructions how to do anything in the system.
  • Send follow up emails with additional support information.
  • Set up specific reports needed for our company.
  • The benefits area for choices was hard to navigate and find the information I needed and it took me several calls to understand it all.
Trevor Davis | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
  • Nothing! Seriously, in my experience, there are issues with everything we have..Except for maybe HR help.
  • We've had very limited admin access. In my experience, its takes weeks to solve simple issues. I feel there is no direct problem solving and in my experience, its Always answered by I will get someone to do this. Then the ball is just dropped.
  • In my experience, there is literally nothing that works well . The software looks great, however, you will not even be able to change or update employee info accurately. We loved the sales people and the initial presentation but my experience has been that they cant even onboard well. I believe they have a system that passes people along with information missing in big ways and no one doing their job thoroughly.
  • In my experience, it takes forever to fix issues. I believe they did not onboard our employee's time off correctly. We have weekly meetings addressing this. Had multiple forensic people in our company involved to ensure accuracy and almost a year later I feel they cant input the correct information. Nor do I believe they know how to compute time off correctly or accruals. Still not resolved. We had to do all the math and work for them.
  • Ive never written a bad review and I try to work through issues however I feel this company is a mess. In my experience, this company literally does nothing correct. In my experience, they literally just mailed checks to employees who were off boarded even though that illegal in Ca. Even though we select Direct deposit on the offboarding. I feel nothing is to be trusted in their system.
  • My opinion is I would run far away from this company!! I have no idea how there are any positive reviews as, in my experience, there is not one area they do well for us outside of having a good HR rep.
  • I believe they have created legal liabilities for our company with their inability to function even at the most basic level. We are moving on from them and consulting on how to asses the damage I believe they have caused.
July 11, 2023

How TriNet helps

Maria LaDuca | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • We do not have to do workers comp audits
  • They pay the payroll taxes
  • Letting us get the w2 at the end of the year so we can give them to the employees instead of waiting until January 31 to put them in the mail our employees do not like to wait that long. It is a stupid issue with this company
  • Like today I could not sign on something is wrong and i need to access the site and i can not and there is no one there to help this sucks I have to wait for some to come in at 9:00 am to help me. Just wrong
  • quit with the diversity bull shit
  • i have an awful time entering a new employee into the system sometimes it takes weeks
  • the connect360 is worthless we should have 1 person who knows about trient and us not 50 million people who know nothing
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Real-time employee laws, benefits, etc.
  • Simplifies payroll and taxes.
  • Customer relationship.
  • Provides useful and timely resources.
  • Reports and analytics were not user-friendly. However, we're aware of the changes made recently.
March 30, 2023

TriNet Review

Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • state final pay compliance - we have employees in every state and it is nice to be able to rely on the fact that we are always compliant when people leave
  • Leave administration - I love not having to manage employees leaves
  • VOE - I love that we could give away VOE's. Simply scan and send to TriNet
  • a better ATS - the current functionality is very limited. For an organization our size we more "power". I like to be able to run custom reports from the ATS as an example
  • Reporting - there's a stack of standard reports but we need and want custom
  • stop changing the layout. We don't care about the layout its the content that matters. get rid of the turtles or hippos or whatever they are
  • Manager access. Let us give managers access to their employees info without having access to EVERYONE
  • Be honest. If you cant do something, you cant do it. Let us know so we can make other plans and move on
  • "I'll put a ticket in" = this is where your dreams go to fade away. See above
March 29, 2023

TriNet is the best!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Complex/Complicated/Multi-state payrolls
  • HR Benefits and making sure the best benefits are available
  • Top notch customer service
  • TriNet can improve their handling of complex payroll issues. Multi-state employees especially.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Quick processing.
  • Simplicity of platform.
  • Listening to needs of the user.
  • Timeclock is not directly integrated...yet.
  • Sometimes they stick to policy too rigidly.
  • You have to maintain your awareness of increases in rates.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The TriNet representatives are very responsive to my HR questions.
  • I can always get quick answers regarding benefit questions.
  • I can quickly and easily access benefit information when an employee has a question.
  • Reduce the cost of compensation bench marking.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll Submission
  • Submit expenses for reimbursement
  • PTO Requests via the portal
  • Expense Tool can be a little bit more user-friendly with navigation made easier
  • TriNet App can be simplified for everyone to be able to access on their phones
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Support is readily available
  • Platform is feature rich
  • Support employees across all states
  • Platform is at times less intuitive than other modern HR systems
  • Paperwork required for adding a new state or any organizational change (e.g. acquisition) is needlessly complicated and out of 2000 (PDF forms galore)
Ken Scrase | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll is simple and fast to submit.
  • Trinet helps us manage in state and out of state employees
  • Trinet keeps us updated on income tax and employment laws for the states we do business in
  • Employees say changing personal updates (divorce, death of a spouse, etc.) can be challenging
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Benefits portal for employees
  • Payroll module and calendar
  • 401k loan management
  • System can be challenging to navigate for employees with multiple nav options on left and upper areas or subjects are not easily related to what is in their mind; multiple handbooks and similar
  • Customer service has improved in the last year but there is still room for improvement. Some tickets/cases simply take way too long with little communication while open. Best improvement is putting more power in the hands of the front line.
  • Managing unusual circumstances with payroll
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