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TriNet

TriNet

Overview

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

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Recent Reviews

TriNet Review

9 out of 10
April 10, 2024
Incentivized
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a …
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TriNet

7 out of 10
March 12, 2024
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and …
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TriNet User

8 out of 10
March 11, 2024
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees …
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TriNet is a great platform!

8 out of 10
March 06, 2024
We use TriNet for payroll, benefits, and 401k administration. TriNet has been very helpful in easily administering benefits to all …
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It's Been Challenging!

1 out of 10
February 26, 2024
TriNet is our PEO/HRIS system. We use TriNet in almost every aspect of our jobs. We have struggled with TriNet in almost every one of …
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TriNet

8 out of 10
February 22, 2024
Incentivized
PEO Partnership with TriNet. Payroll, HR, Workers Comp, Time & Attendance, benefits, Training, labor law compliance, etc, we are …
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Optimistic for some improvement.

5 out of 10
February 19, 2024
We use TriNet as our PEO with a scope that includes payroll, employee benefits, time-tracking, among other things. The major business …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 47 features
  • View and generate pay and benefit information (641)
    9.1
    91%
  • Update personal information (655)
    8.3
    83%
  • Pay calculation (654)
    8.2
    82%
  • Benefit plan administration (665)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons
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Pricing

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N/A
Unavailable

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

32 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

6.5
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.2
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.5
Avg 7.7
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Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Competitors

TriNet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

ADP TotalSource, OASIS, and Insperity are common alternatives for TriNet.

Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.

The most common users of TriNet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1123)

Attribute Ratings

Reviews

(101-125 of 677)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
I almost never give a 10 on these ratings because there is always something that could be improved upon. As I mentioned earlier I was happier when I had a designated person to work with me when I had issues, but your new system is still okay.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
They are always prompt and feel satisfied with the assistance provided. Trinet helped with assisting me understand how insurance works for example, or how the form i-9 is to be completed, they point me to where I can find reports on the system.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As I have stated before, I am not really satisfied with the customer service model TriNet has adopted, but I do like the fact that I am more likely to get an answer to my question usually within the same day. I really don't like talking to a different person each time I call. The payroll approval process is not always the same from pay period to pay period.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
The technology platform is very good and multiple reports are available at a click of a button.
However, customer service is poor. Queries have to be escalated and takes 7 to 10 days to get a response from them which would be a make-do response at most times.
February 22, 2022

TriNet - A Modern PEO

Score 7 out of 10
Vetted Review
Verified User
Incentivized
The onboarding team was first-rate. Routine tasks are easily managed through the system, but exceptions which aren't available through the system are hard to deal with. No one takes charge.
Score 10 out of 10
Vetted Review
Verified User
While we have various resources for customer service, including our direct point of contact, Connect 360, or our Account Manager, it is at times frustrating that responses to escalated cases can take up to 5-7 work days to get response or action completed.
February 16, 2022

Best HRIS Hands Down.

Tim Sherrill | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Quick and responsive they have assisted us in a medical leave situation, two maternity leaves, and multiple small HR challenges. The people I have spoken to have been knowledgeable, kind, and flexible.
January 21, 2022

Taking care of HR

Score 10 out of 10
Vetted Review
Verified User
Incentivized
A past representative did not address our issues or questions promptly or reached out to the appropriate TriNet department to resolve our questions. She is no longer with TriNet.
Melanie Koerperich | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
When you get a specific rep, their customer service is great. However, with their TriNet 360 connect you go into a pool of folks and whichever rep is available will eventually answer your question. I asked for a specific rep and this seems to have resolved this particular issue.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I generally get an answer within 24 hours when I reach out to the TriNet 360 tool. TriNet also offers your own account manager, whenever I reach out with a question I get a response within 12 hours (generally less).
Laurie Ellen Park | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The TriNet team is always there when you need them - from small and silly questions to larger more complex issues, by chat, phone, or email, I'm always able to reach out and when I do, helpful and attentive staff are waiting to help me resolve any issues. They are awesome, thank you for all of your help!
Score 4 out of 10
Vetted Review
Verified User
Incentivized
The technology platform is a great one-stop-shop, but the service is inconsistent [with] the rotating individuals who answer questions/provide support. Service is also not always detailed/supportive enough, especially if extra help or guidance is needed (i.e. answers are standard).
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Generally, the service team is very competent on a broad set of topics. We had a recent case with a leave of absence, and they guided us well through a challenging process. For this, we were given a specialist. Similar, with a retirement deduction problem. After some challenges, we were connected to a senior manager and the process was streamlined. Although the follow-on implementation by other staff still had problems.
Vincent Goetten | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The overall experience with TriNet has been excellent. From boarding to the daily questions/concerns: Our onboarding was extremely efficient. We had a very small window to switch vendors and TriNet was able to accommodate everything within the period we had. TriNet team is always available to help our company with questions or issues related to Payroll, Health Benefits, Retirement Benefits (401k), etc. TriNet also has a dedicated channel for our employees that can have their questions/issues solved via chat, phone, or email.
November 08, 2021

Perfect for New Hires

Score 9 out of 10
Vetted Review
Verified User
There is a chat feature which pops up immediately at the bottom right-hand side of the screen. Utilizing this feature will connect you directly with a TriNet employee. When I used their chat feature I asked them various questions about benefits as well as more general questions about using their site. They were quick to respond and helpful to my situation.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support is generally very responsive, though certainly not perfect. The majority of our company, as well as myself, are in California and it is hard to get a representative who is in the Pacific Time zone, much less one who has good experience with California labor laws. The legal representatives are excellent and very responsive.
Ashlara Gibby | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We had a lot of difficulties with our first account manager, but once the regional manager got involved we were assigned an entirely new team. The new team has many years of experience and does an excellent job at LISTENING to the concerns and frustrations. They are not able to solve every problem but it is very close! More importantly, the response time and feedback have been worth their weight in gold! It feels like TriNet is truly our part and not just another vendor we have to pay monthly.
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