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TriNet

TriNet

Overview

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

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Recent Reviews

TriNet Review

9 out of 10
April 10, 2024
Incentivized
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a …
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TriNet

7 out of 10
March 12, 2024
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and …
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TriNet User

8 out of 10
March 11, 2024
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees …
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TriNet is a great platform!

8 out of 10
March 06, 2024
We use TriNet for payroll, benefits, and 401k administration. TriNet has been very helpful in easily administering benefits to all …
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It's Been Challenging!

1 out of 10
February 26, 2024
TriNet is our PEO/HRIS system. We use TriNet in almost every aspect of our jobs. We have struggled with TriNet in almost every one of …
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TriNet

8 out of 10
February 22, 2024
Incentivized
PEO Partnership with TriNet. Payroll, HR, Workers Comp, Time & Attendance, benefits, Training, labor law compliance, etc, we are …
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Optimistic for some improvement.

5 out of 10
February 19, 2024
We use TriNet as our PEO with a scope that includes payroll, employee benefits, time-tracking, among other things. The major business …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 47 features
  • View and generate pay and benefit information (641)
    9.1
    91%
  • Update personal information (655)
    8.3
    83%
  • Pay calculation (654)
    8.2
    82%
  • Benefit plan administration (665)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing
N/A
Unavailable

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

33 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

6.5
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.2
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.5
Avg 7.7
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Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Competitors

TriNet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

ADP TotalSource, OASIS, and Insperity are common alternatives for TriNet.

Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.

The most common users of TriNet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1123)

Attribute Ratings

Reviews

(76-100 of 677)
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August 09, 2022

TriNet Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
TriNet customer service is quick to resolve any issues. We needed to provide a covid and diversity policy for several clients. As we were a start-up company in 2021, their HR consultants were able to assist with the initial framework of these policies.
Score 4 out of 10
Vetted Review
Verified User
My first two account managers were not well trained and were reading instruction manuals every time I had a question. So many mistakes were made that we had to do correcting payrolls. A few months before leaving TriNet, we were assigned the best account manager who made my life so much better. I guess it depends on who you're assigned and how well-experienced they are.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TriNet is always there to answer questions and help in any way needed. Onboarding is so easy and reassuring that all necessary paperwork is complete. Technology has been flawless.
July 28, 2022

TriNet Rocks!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
The TriNet team has helped with HR processes such as onboarding, benefits, running payroll, running reports when needed, compensation analysis, and compliance.
Score 3 out of 10
Vetted Review
Verified User
Their service was often slow, but we had a Customer Account Manager that seemed to care about us. After he left we had several managers, and one or two were great. Then TriNet changed their service model, and service levels really went down. Our final manager was very unresponsive, so if I had issues, I had to follow up for months. We left in early 2022, and I am so glad we did!
Score 2 out of 10
Vetted Review
Verified User
Incentivized
One of their largest struggles. TriNet does not provide dedicated account representatives or support teams, and instead they rely heavily on a support inbox queue. We've found that responses are slow to come and often contain inconclusive or insufficient detail and information, and at times require several rounds of follow-up and/or clarification to resolve. It is also true that TriNet does not empower Administrators to control a large majority of their account setup and configuration, which necessitates a higher amount of outreach to support.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Some support is outsourced through Connect360 and they're not as knowledgeable as our direct support team members with TriNet. If our direct team members aren't available, it can take longer to get questions answered.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The service got worse after they eliminated direct contact with our customer service/account person who was working with us since inception. It was very disappointing. We really enjoyed working with her. She was very responsive. However, they eventually assigned a rep, Patrick, who became more available to direct us where to go when issues arose. He was very good, hence giving an 8 rating. Before him, it was a 5.
April 19, 2022

TriNet review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
most of my inquiries were solved on the spot, and others were monitored by a representative until a solution was found.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The TriNet team is very friendly. I would recommend a dedicated person to each company that uses TriNet or at least a personal email address and phone extension when having to call back. The customer service rep who originally handled an issue always has to be tracked down. This is such a waste of time. Phone calls back instead of handling everything through email is much more expedient and a better level of service.
Score 1 out of 10
Vetted Review
Verified User
Some people were helpful, but you had a contact for every different service, so it was difficult to keep track. answers were generic, basic, and often not helpful.
Score 10 out of 10
Vetted Review
Verified User
Every TriNet client is assigned a Preferred Services Specialist that can work directly with you. Our TriNet Preferred Services Specialist has assisted us with transiting an employee to a K1 member and providing a special tax election for bonus payments. TriNet also offers several on line training courses to help navigate their robust reporting options.
Score 8 out of 10
Vetted Review
Verified User
Once upon a time, I needed to access some tax docs and W2s for a previous year. I had trouble logging in or forgot my password, but customer service got back to me in ample time so I could access it. They were very helpful but also ensured that I was indeed who I said I was so no anyone can access my personal info.
Score 1 out of 10
Vetted Review
Verified User
I did have one good experience with TriNet support. However, it was dwarfed by the 3 negative experiences. I would not wish other remote workers to have to deal with the frustration that TriNet causes. There are many other better options out there in my opinion.
February 27, 2022

SMB shining star.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Constantly changing acct manager/point of contact. The need to contact different people within TriNet for certain questions. Should be just one point of contact.
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