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Navan

Navan
Formerly TripActions

Overview

What is Navan?

Navan (formerly TripActions) headquartered in Palo Alto offers their corporate travel management application of the same name, supporting messaging, travel rewards management, travel booking, and company policy compliance.

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Recent Reviews

TrustRadius Insights

TripActions has become an invaluable tool for businesses and individuals alike, providing a user-friendly platform for all their travel …
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TripActions is great!

10 out of 10
January 24, 2020
Incentivized
TripActions is currently used throughout my entire organization for any travel needs. It is extremely convenient and allows the complete …
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Great Software!

8 out of 10
January 24, 2020
Incentivized
We use TripActions company-wide to book any work travel or trade show/conferences. It reduces stress off our events team by allowing …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Product Details

What is Navan?

Navan Video

NAVAN—THE ART OF TRAVEL

Navan Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Navan (formerly TripActions) headquartered in Palo Alto offers their corporate travel management application of the same name, supporting messaging, travel rewards management, travel booking, and company policy compliance.

Reviewers rate Support Rating highest, with a score of 9.4.

The most common users of Navan are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(78)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

TripActions has become an invaluable tool for businesses and individuals alike, providing a user-friendly platform for all their travel needs. Users have utilized the software to research and purchase flights, hotel rooms, and car rentals for both business and personal travel. The platform has addressed the need for a dedicated travel coordinator and eliminated the hassle of accessing multiple travel and hotel sites.

Businesses across various departments, including sales, management, and government sales, have benefited from TripActions. By empowering employees to manage their own business travel, the software has not only saved companies significant costs in their Travel & Expense budget but also fostered a sense of responsibility in finding cheaper options. Additionally, users have praised the interactive support, alerts, and historic log features that make booking airfare, hotels, and car rentals efficient and stress-free. Furthermore, administrators have found value in the ability to book trips for senior leadership while still allowing employees to have control over their own travel arrangements.

The software has provided seamless experiences when it comes to changing flights or receiving support from the customer service team. With an organized view of all travel plans, users can easily track expenses and share bookings with coworkers, simplifying coordination efforts. TripActions has also integrated with personal rewards programs and expense systems, ensuring that all travel-related information is centralized in one place. This has not only streamlined the booking process but also facilitated expense reporting and reduced errors in departure cities.

Furthermore, TripActions has extended its benefits beyond just business travel. Employees have been able to use the platform to book personal trips as well. With competitive pricing on hotels and flights, users appreciate the convenience of having a go-to tool that offers discounts without requiring them to disclose personal information.

Overall, TripActions has proved to be a game-changer for organizations by simplifying trip planning and collaboration while promoting cost-saving decisions. For individuals, it has offered a convenient solution for booking and organizing itineraries for both work and personal travel purposes. From the seamless user interface to the excellent customer support, TripActions has become the preferred choice for many when it comes to travel bookings.

User-Friendly Interface: Many users have praised Navan for its exceptionally user-friendly and intuitive interface, making it effortless to book trips and manage itineraries. The simple and intuitive design of the software contributes to a smooth user experience.

Customization Options: Users appreciate Navan's use of filters that allow them to tailor trips to their personal preferences. These filters include departure time, airline, and location, providing a flexible and personalized travel experience.

Efficient Customer Support: Navan's customer support has received positive feedback from users who describe it as prompt and helpful in resolving flight issues. The responsive and effective assistance provided by the support team ensures a high level of customer satisfaction.

Merging Personal and Business Travel: Some users have expressed dissatisfaction with the merging of personal and business travel under a single trip in Navan. They feel that this approach is not ideal, especially when there is a service fee for personal travel. These users believe that the platform's primary focus on business travel makes this feature less beneficial.

Quoted Rate Availability: Users have encountered difficulties when booking trips in Navan due to instances where the quoted rate for a trip was no longer available. This inconsistency in pricing has led to frustration among some users who expected to book at the originally quoted price.

Limited Partnerships with Major Airlines: Some users have noted that Navan has limited partnerships with major airlines, which they find lacking. These users believe that the platform should expand its partnerships more efficiently to offer a wider range of flight options and improve their overall experience.

Users commonly recommend the following for TripActions:

  1. Booking Travel and Rewards: Users recommend using TripActions for travel booking and rewards, including booking trips from an EU-account for cheaper prices. They also like the Amazon gift cards as incentives and appreciate the benefits of the platform.

  2. Easy to Use and Support: Many users find TripActions easy to use and navigate, both on desktop and through the mobile app. They appreciate the intuitive user interface and commend TripActions' customer service, describing it as a strong contender in terms of usability and support.

  3. Cost Savings and Employee Motivation: Users suggest using TripActions to save money for the company and employees' time. They highly recommend taking advantage of the Amazon Rewards perks and fast customer service. However, they do advise double-checking trips for any inconveniences that may make the Amazon reimbursement not worth it.

Overall, users recommend TripActions for its visibility, analytics, ease of use, benefits, customer service, and cost savings potential.

Attribute Ratings

Reviews

(1-25 of 36)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • You can access this remotely from anywhere via mobile.
  • You can easily create, update and manage bookings
  • Has a great intuitive UI
  • Integrates with 3rd party apps well
  • Instant notification on updates
  • You can upload and submit receipts

Stefan Gefter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
A specific scenario where TripActions was well suited was when I needed to book a hotel stay in Cologne, Germany for multiple colleagues. The fact that they were registered users made coordinating their stays a seamless process. I have not had an occasion where TripActions was inappropriate to use.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Well Suited -
- A great tool to book flights instantly, same rates if not better than airline websites
- It provides the option to add all loyalty programs and apply them automatically on checkout. Can filter results based on loyalty programs too.
- Filters results for being within or outside company policy
- Gives the option to earn amazon rewards if booking a cheaper than average priced hotel or renting a less expensive than average priced car

Less Appropriate
- Not suited for personal trips, since adds trip fees regardless


Score 10 out of 10
Vetted Review
Verified User
Incentivized
TripActions is the way to go for booking hotels and flights! If you are looking for something luxurious for a personal getaway, I would use something else. But for anything business-related, there's nothing better. It is also well suited for sharing itinerary and bookings with coworkers.
Matthew Arielly | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TripActions is great for most things! Last minute work trips or planning things out in advance. Might be less appropriate for large grounds of employees taking the same trip. The ability to book hotel, airfare, rental car etc. is really vital.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I was with roughly 15 co-workers coming back from a conference in SF and our flight kept getting delays and then all of a sudden the flight changed gates. The TripAction app sent us a push notification with the new departure time/gate before the airport screen even updated.
Maureen Trattner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you travel for work, TripActions is a must. Before, we used Concur Travel and Expense, and my travel plans were not all in one place (I had to search for the itinerary in my company email) It took a while to get a hold of anyone at Concur. In contrast, with TripActions, they have a customer service team that you can text within the app, and they are super attentive.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • If you want a platform that requires approvals before booking, TripActions isn't for you. If you operate heavily in China or India, TripActions won't have the domestic inventory you need.
  • For everyone else, I'd recommend TripActions.
January 24, 2020

Great product

Score 9 out of 10
Vetted Review
Verified User
Incentivized
TripActions is ideal for companies who want to cut down on travel expenses while not cutting down on actual travel. The incentive system aligns company goals of spend with personal goals of making money.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
TripActions would be useless for someone to use in their daily lives, but I think it is well-suited for a company that tends to have its employees travel a lot.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Similar to other expense tools, TripActions is an excellent fit for any traveling employees (Sales/Marketing/Support, etc..). Their mobile application is one of the best I've seen to date. It's surprisingly intuitive, and the feature parody between the actual desktop site and mobile app is excellent. You really will not lose too many features when switching back and forth (which is excellent when you're uploading expense files/pictures on the road).
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TripActions is well suited for all business travel within an organization. I believe it is geared more towards the revenue team and marketing team since they have the highest propensity for business travel. I do not think it is well suited for personal travel or if you want to upgrades depending on where your reward cards are to.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We used TripActions to plan our yearly company trip for over 150 employees. The planning and execution went on without a hitch and we received no complaints from our employees regarding their experience with the tool.
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