Doesn't respond, cards and all users are deactivated but we continuously have a balance.
At first, Navan (TripActions) was amazing. Managing company expenses internally became easier and faster. However, we felt like it had too …
Overview
What is Navan?
Navan (formerly TripActions) headquartered in Palo Alto offers their corporate travel management application of the same name, supporting messaging, travel rewards management, travel booking, and company policy compliance.
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Product Details
- About
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What is Navan?
Navan Video
NAVAN—THE ART OF TRAVEL
Navan Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Navan (formerly TripActions) headquartered in Palo Alto offers their corporate travel management application of the same name, supporting messaging, travel rewards management, travel booking, and company policy compliance.
Reviewers rate Support Rating highest, with a score of 9.4.
The most common users of Navan are from Mid-sized Companies (51-1,000 employees).
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(79)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
TripActions has become an invaluable tool for businesses and individuals alike, providing a user-friendly platform for all their travel needs. Users have utilized the software to research and purchase flights, hotel rooms, and car rentals for both business and personal travel. The platform has addressed the need for a dedicated travel coordinator and eliminated the hassle of accessing multiple travel and hotel sites.
Businesses across various departments, including sales, management, and government sales, have benefited from TripActions. By empowering employees to manage their own business travel, the software has not only saved companies significant costs in their Travel & Expense budget but also fostered a sense of responsibility in finding cheaper options. Additionally, users have praised the interactive support, alerts, and historic log features that make booking airfare, hotels, and car rentals efficient and stress-free. Furthermore, administrators have found value in the ability to book trips for senior leadership while still allowing employees to have control over their own travel arrangements.
The software has provided seamless experiences when it comes to changing flights or receiving support from the customer service team. With an organized view of all travel plans, users can easily track expenses and share bookings with coworkers, simplifying coordination efforts. TripActions has also integrated with personal rewards programs and expense systems, ensuring that all travel-related information is centralized in one place. This has not only streamlined the booking process but also facilitated expense reporting and reduced errors in departure cities.
Furthermore, TripActions has extended its benefits beyond just business travel. Employees have been able to use the platform to book personal trips as well. With competitive pricing on hotels and flights, users appreciate the convenience of having a go-to tool that offers discounts without requiring them to disclose personal information.
Overall, TripActions has proved to be a game-changer for organizations by simplifying trip planning and collaboration while promoting cost-saving decisions. For individuals, it has offered a convenient solution for booking and organizing itineraries for both work and personal travel purposes. From the seamless user interface to the excellent customer support, TripActions has become the preferred choice for many when it comes to travel bookings.
User-Friendly Interface: Many users have praised Navan for its exceptionally user-friendly and intuitive interface, making it effortless to book trips and manage itineraries. The simple and intuitive design of the software contributes to a smooth user experience.
Customization Options: Users appreciate Navan's use of filters that allow them to tailor trips to their personal preferences. These filters include departure time, airline, and location, providing a flexible and personalized travel experience.
Efficient Customer Support: Navan's customer support has received positive feedback from users who describe it as prompt and helpful in resolving flight issues. The responsive and effective assistance provided by the support team ensures a high level of customer satisfaction.
Merging Personal and Business Travel: Some users have expressed dissatisfaction with the merging of personal and business travel under a single trip in Navan. They feel that this approach is not ideal, especially when there is a service fee for personal travel. These users believe that the platform's primary focus on business travel makes this feature less beneficial.
Quoted Rate Availability: Users have encountered difficulties when booking trips in Navan due to instances where the quoted rate for a trip was no longer available. This inconsistency in pricing has led to frustration among some users who expected to book at the originally quoted price.
Limited Partnerships with Major Airlines: Some users have noted that Navan has limited partnerships with major airlines, which they find lacking. These users believe that the platform should expand its partnerships more efficiently to offer a wider range of flight options and improve their overall experience.
Users commonly recommend the following for TripActions:
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Booking Travel and Rewards: Users recommend using TripActions for travel booking and rewards, including booking trips from an EU-account for cheaper prices. They also like the Amazon gift cards as incentives and appreciate the benefits of the platform.
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Easy to Use and Support: Many users find TripActions easy to use and navigate, both on desktop and through the mobile app. They appreciate the intuitive user interface and commend TripActions' customer service, describing it as a strong contender in terms of usability and support.
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Cost Savings and Employee Motivation: Users suggest using TripActions to save money for the company and employees' time. They highly recommend taking advantage of the Amazon Rewards perks and fast customer service. However, they do advise double-checking trips for any inconveniences that may make the Amazon reimbursement not worth it.
Overall, users recommend TripActions for its visibility, analytics, ease of use, benefits, customer service, and cost savings potential.
Attribute Ratings
Reviews
(1-25 of 31)Companies can't remove reviews or game the system. Here's why
August 29, 2022
Not happy with customer service and fees
Score 1 out of 10
Vetted Review
Verified User
- I received $175 in $25 feed for past two trips
- Wasted half day trying to resolve an issue where I was double booked.
- These are my personal opinions of trip actions and not those of the entire executive group
- Centralized place of tracking travel related expenses
- Reduction of manual tasks via integrations
- Quick resolution to problems experienced
May 03, 2021
Action-packed TripActions Review
- Positive: Company budget limits are clearly delineated
- Negative: Service fees for personal travel
April 28, 2021
TripActions is awesome
- Allows quick, hassle-free bookings
- Low convenience charge (if any)
- Travel credits for canceled flights are easily tracked
February 20, 2020
Excellent travel management tool
- Quick bookings for employees
- Easy expensing
January 24, 2020
TripActions is great!
- Promotes saving the company money which is great!
January 24, 2020
My favorite app to use for business and personal travel!
- All positive!
- Easy bookings.
January 24, 2020
TripActions: the best way to book travel!
- There's been great ROI! Empowering employees to handle their own travel is great.
- The only negative is that when concerns arise while traveling, it's more challenging to get in contact with someone directly. A dedicated travel agent helps with that.
January 24, 2020
A must-have for business travel
- Great ROI.
- Automatically applies trips to your loyalty clubs.
January 24, 2020
Obsessed with TripActions-hope my new company brings it on!
- Less headache when traveling.
- Employee retention (I didn't want to leave Brightedge simply because of the rewards I received).
January 24, 2020
Great Software!
- Employees love the gift card incentives to book less expensive flights
- Allowing employees to take responsibility for their own travel
January 24, 2020
TripActions - Amazing support, easy interface, great inventory!
- Less time spent on administering travel program.
- Comparable prices to outside booking platforms.
January 24, 2020
Great product
- Strong ROI
January 24, 2020
TripAction, trip app for your company trips
- TripActions is consistent
- TripActions is easy to organize
January 24, 2020
Tripactions is the perfect booking platform for those who travel a lot for business! Easy and reliable!
- Saved company money by incentivizing employees to book on the cheaper end of market value.
- Helps finance department keep better track of bookings.
January 10, 2020
TripActions for traveling employees. Expenses made easy.
- TripActions has provided only a positive impact for us at Dialpad so far.
- Enablement has relayed travel cost/savings from 2019 using Trip Actions, and it was great.
October 30, 2019
TripActions Review
- I was not involved in the purchase process of this software.
- This has a positive impact on our bottom line since it reduces expenses for travel.
- Amazon bonuses make the user look first for the best affordable/redeemable fare, thus reducing costs.
- Corporate events. The availability of the same platform for all employees, makes any event booking super easy. We don't need a dedicated person.
- The possibility to implement corporate rules helps to maintain lower costs. When “out of policy” requires a direct supervisor approval, we already have the explanation of the extra expense, cause, and supervised approval.
- The ability to change flights while I am on the road in meetings. They actually call the agents for me.
- It has put money back in my pocket with the Amazon rewards and my company has saved money by me booking the less expensive options.
May 01, 2019
Definitely recommend!
- I'm unable to speak to this point, but having worked with other tools, this one is by far the best and most user-friendly.
- It hasn't had any positive or negative effects on any business objectives for me, it just makes booking trips easier for work.
- I believe it makes our CRO's life easier as everything syncs with our expense reporting system.
- I can't say for sure but it seems like TripActions has better rates than some sites.
April 29, 2019
Easy to use, straightforward
- Save employee time
- Save managers, operations time
- Create positive experience so employees can focus on their jobs rather than frustrated with travel plans
April 29, 2019
Need easy travel booked? Use TripActions!!
- Every employee can see all trips, past, present and future with a click.
- TripActions has great reporting and my finance team can see where the money is going
- As the admin, I am notified when someone books "out of policy" and can approve the travel if needed.
April 29, 2019
Happy Traveler with TripActions
- TripActions is giving us far better visibility into our spend and allowing us to track traveler behavior to help coach travelers (e.g. book flights farther in advance)...