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TrueSight Operations Management

TrueSight Operations Management

Overview

What is TrueSight Operations Management?

TrueSight Operations Management is an IT infrastructure monitoring and management application, supporting application performance management and event monitoring offering. It offers end-to-end application topology and management.

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Recent Reviews

TrueSight for a True Win

9 out of 10
April 04, 2017
As an IT service provider we use TrueSight Operations to monitor all of the IT infrastructure of our company but also of our clients from …
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TrueSight Operations

9 out of 10
March 27, 2017
In our current environment TrueSight Operations is mainly utilized and consumed by our Network Operations Center. Working in the …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is TrueSight Operations Management?

TrueSight Operations Management is an IT infrastructure monitoring and management application, supporting application performance management and event monitoring offering. It offers end-to-end application topology and management.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is TrueSight Operations Management?

BMC TrueSight Operations Management aims to provide a converged view of application and infrastructure performance across physical, virtual, and cloud environments as well as the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demand. This portfolio includes TrueSight Infrastructure Management, TrueSight Event Management, TrueSight Impact Management, TrueSight IT Data Analytics and TrueSight AppVisibility.

TrueSight Operations Management Features

  • Supported: Dynamic baselines use behavioral learning to surface only alerts that matter
  • Supported: Probable cause analysis uses operational analytics to correlate metrics resulting in the most likely cause of issues
  • Supported: Log analytics help improve root cause diagnosis
  • Supported: Event and impact management increases visibility
  • Supported: End-to-end application management including synthetic transaction management, passive and active end-user experience monitoring and application component deep dive
  • Supported: Application topology and service impact models help visualize and act upon changes in health
  • Supported: Vendor agnostic capabilities allow users to bring in data from any vendor
  • Supported: Built in service resolution enriches incidents and integrates with the service desk. Tight productized integration with BMC Remedy comes out of the box.

TrueSight Operations Management Screenshots

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TrueSight Operations Management Video

TrueSight Operations Management illuminates complex IT environments and analyzes diverse sets of data to solve business problems before users are affected. Powering the speed and agility of the customer-centric, digital enterprise. For IT organizations focused on managing and ...
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TrueSight Operations Management Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android
Supported CountriesAll Geographies
Supported LanguagesEnglish, Simplified Chinese, German

TrueSight Operations Management Downloadables

Frequently Asked Questions

TrueSight Operations Management is an IT infrastructure monitoring and management application, supporting application performance management and event monitoring offering. It offers end-to-end application topology and management.

Moogsoft, Splunk Enterprise, and Zabbix are common alternatives for TrueSight Operations Management.

The most common users of TrueSight Operations Management are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(17)

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Allan Danquoins | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using TS Operation Management mainly to centralize all our system alarms and report them to a dedicated 24/7 service. We needed a complete and powerful tool that would allow us to manage all kinds of different systems, OS, networks, databases, etc. TSOM provides all the necessary tools in one environment, on-premise and in the cloud.
  • Centralize all monitoring agents in one tool.
  • Big catalog of monitoring types (KMs).
  • Powerful event manager.
  • Custom correlated alarms policies can be hard to handle.
  • You need some training to use properly the UI.
  • TSPS dash lights are poor for dashboards.
I'm using Entuity, and using BMC Operations Management to manage events is a must. Assign, acknowledging, close events, send notifications, and use REST API for external/internal connectors is a big plus! However, I'll not recommend it for small companies, due to the infrastructure and the huge amount of features it has.
  • "all in one" tool.
  • Compatibilites with BMC Remedy and Entuity.
  • Automation features ( to fix an alarm for example).
  • Overall quality of service.
  • Management of critical incidences and on duty issues are better.
  • Automation that prevent guards calls.
This tool was well suited for classic and small-sized infrastructures, but it was rapidly not enough because we merged many tenants into one and the number of services, hosts, links, etc. was bigger. The possibility to create BMC Remedy tickets automatically in case of alarms without using a dedicated Service Centre is very appreciated.
Andrew Kawczynski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
My company as a whole is fairly large. I however am the systems administrator of a smaller portion of the company, called the Remote Operations Center. I have been using TrueSight Pulse for the past 2 years to monitor my server health on the servers that support some critical systems. It is a great tool to have, as I always have access to the interface to see the graphs and usage that my servers resources are using. I like the email alert feature as well as it allows me to get notified if any resources are high.
  • I always have access to the interface to see the graphs and usage that my servers resources are using.
  • I like the email alert feature as it allows me to get notified if any resources, CPU, disk, memory, etc are reaching threshold levels.
  • I like the ability to add different meters and being able to adjust the notifications within the UI.
  • The interface is functional and adaptable but I kind of wish it looked like its predecessor Patrol Monitor.
  • It is somewhat hard to understand the integrations into the UI.
  • Hoping for more metric choices.
Well suited when server monitoring, not well suited for non system administrators. Need to have server knowledge to get full understanding of product.
  • Positive in alert notifications.
  • Positive in keeping environment up time.
  • Positive in being able to monitor various metrics and meters.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Pulse for performance and availability monitoring across all of our servers that demand real-time monitoring. Pulse is used primarily by our NOC to review current load as well as historical loads.
  • Real-time high-resolution metric monitoring. Data can be collected and viewed at 1-second resolution.
  • Visualization of line charts
  • Cloud hosted
  • Pulse lacks the ability to have multi-level filters for viewing data. You can only build a dashboard containing particular metrics then you can change what instances are displayed on those charts. It would be nice to be able to have dropdowns to select categories of instances within other categories. It would also be nice to have instances of metrics (i.e. % processor time for processor 1, 2, 3, 4, etc rather than the current single % processor time). The only way to do this right now is to create 1 metric per instance (i.e. % processor time.1, % processor time.2, % processor time.3, etc).
  • Alarms can only be built at a single severity level. Alarm configuration is pretty limited.
  • User permissions are lacking. There are 'user' and 'admin' permission levels, but that is it. There is no way to define permissions based upon particular actions (like creating dashboards, or creating metrics). You're just either an 'admin' or you're not an 'admin'.
Pulse is great for people that want a cloud hosted platform for monitoring time series data. You can post as many metrics as often as you want into Pulse. Pulse is also great for basic alerting functionality.
  • It has had a great impact because it provides our NOC a central location where they can go to view historical data without having to RDP into servers.
  • It has allowed us to have a cloud hosted location where we can POST custom alerts into that can then be pulled into our private hosted alerting solutions.
Datadog seems to have more freedom to build dashboards. They have more visualization types. However, Pulse seems to be better from a cost stand point. Pulse is able to accomplish everything we need, so no need to spend the extra cost.
Sean O'Brien | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
As an IT service provider we use TrueSight Operations to monitor all of the IT infrastructure of our company but also of our clients from many industries. Having a single console where we can monitor and manage just about every OS from Windows, through the Unix flavors and to the more rare like IBM iSeries, many types of databases, web site transactions, mail engines and network devices and then apply multiple layers of analytics to the resulting data gives us an edge.
  • The ability to have a single URL and a consistent user interface for all types of systems keeps training costs down. When we train someone to leverage MS SQL monitoring they just learned everything they need to monitor Windows or Linux.
  • Event management is powerful in TrueSight. We had a solution from another vendor running for one customer to monitor their F5 load balancers and the resulting ticket noise was averaging over 11,000 tickets per month. Within two weeks of moving that to BMC we got the monthly average down to 400 tickets per month.
  • A single agent to manage it all. We have tools from another vendor and to manage an e-commerce server it was common to have to have 3 or 4 separate agents installed to collect everything we needed for monitoring. With TrueSight it all comes from the newly enhanced, streaming, Patrol Agent. Just add Knowledge Modules to the agent (which are remotely deployed and managed) and you can monitor just about anything from a single agent.
  • BMC has elected to not build in network monitoring which has always been a problem for us. They do have an excellent partner in Entuity for that but purchasing from a partner means separate contract talks.
  • They are merging in many old products into an every growing TrueSight tool but some tools have seen features dropped on the initial move and then we have to wait for future releases for the features to be added back in.
If you have a large or complex environment then this tool can be the perfect fit. From many types of OS, database, applications and web sites supported out of the box and powerful customization ability, TrueSight can manage the most complex. If you have a simple or small IT shop then this tool suite may be over-kill and not worth the complexity to set up.
  • The cost of the tool has been a challenge to build into our cost models and still remain competitive. To do this we have to both eliminate other tools that have duplicate features and push automation to improve the labor ratio of the IT support teams.
  • Having a does-it-all monitoring tool has allowed us to bid on new contracts without having to shop and learn for new tools.
  • BMC's constant updates of new technologies allows us to offer services to customers quickly after new technology from big data to cloud to new updates to classic system hits the streets.
We have done extensive comparisons between the products and some where quickly eliminated for lacking functionality or support for key technologies. The features that really pushed TrueSight to the top over other full suites from CA, ScienceLogic, SolarWinds, HP, Foglight and IBM was a mix of deal-breaking gaps for us in areas including support of iSeries, QoS reporting, integration options to other platforms and advanced analytics with event management.
March 27, 2017

TrueSight Operations

Benjamin McKrill | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
In our current environment TrueSight Operations is mainly utilized and consumed by our Network Operations Center. Working in the healthcare industry it is extremely important that our systems be available 24x7x365. Our presentation console is displayed on a large screen with our technicians being our first line of defense for alerts. The NOC is staffed 24 hours a day 365 days a year providing an eye on our systems at all times. We currently also have some application teams who utilize it also.
  • Providing quick and accurate alerts
  • Provides users with tools to investigate events
  • Provides a quick easy solution for searching log files
  • Hardware monitoring built in as a standard feature of TrueSight Operations Management rather than a separately bought product
I believe TrueSight Operations is well suited for any company that must have their systems available at all times. The ability to adjust polling cycles and monitor so many factions of your environment help to identify issues before they actually become larger issues. Having a team of professionals continuously monitoring for issues allows for more efficient running of your data center
  • We have not figured ROI at this time.
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