Trustpilot

Trustpilot

About TrustRadius Scoring
Score 6.3 out of 100
Trustpilot

Overview

Recent Reviews

Trustpilot has its good days

6 out of 10
August 08, 2020
It is used to measure our customer success and marketing. We are able to understand our customer experience. Since we are in the lead …
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Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Trustpilot?

Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

No scorecards have been submitted for this product yet..
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Product Details

What is Trustpilot?

Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

Trustpilot Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

Reviewers rate Support Rating highest, with a score of 8.7.

The most common users of Trustpilot are from Small Businesses (1-50 employees) and the Financial Services industry.
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Comparisons

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Reviews and Ratings

 (34)

Ratings

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
Hannah Walker | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • [I believe that it has] tons of fake reviews from spammers & scammers
  • [In my experience] Hundreds of hours and $ wasted
  • [In my experience] Monthly unsolicited sales calls from Trustpilot
  • [I believe that it] Tries to actively ruin your reputation online
Isaiah McPeak | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • Cost a lot of time integrating and building training around
  • Let us down completely once we gained several valuable reviews
  • Now I have to do research and implementation costs, plus review transfer
Melissa Best | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads.
  • Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added.
  • We saw an uptick in traffic in from our Trustpilot review page to our website.
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Helps us to determine what our customers care about.
  • We have been able to modify our marketing points based on what customers seemed confused about or the aspects of our business that they appreciate.
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