TrustRadius for Buyers

We did research based on vendor literature and contacts with users in other companies that we had connections to. Our technical team was responsible for looking into the features available and then recommending what they felt most met the needs.

I used a couple of things which were free downloadables to evaluate a list of products. One from Gartner and another one from an unfamiliar web portal, both having the details of technical specifications, market-leading statistics, and list of features, but I hope TrustRadus has shown some great and neutral reviews on all the products of iPaaS.

When looking to purchase software, I use other review sites, the vendor sites, and articles on the internet that compare alternatives. At TrustRadius you find many things in one place that help you take a decision faster.

In my research I used the following resources / sites: Gartner, SoftwareAdvice, G2, Capterra and general reviews of vendor websites/discussions with vendors. [I also used] Additional insights from the HR director and other companies where I have contacts. The reviews in the TrustRadius buyer's guide were 1st rate and provided food for thought on areas not previously captured in the above.

I also used G2 Crowd, which had more reviews for some of the platforms we looked at. I didn't read all the reviews but the average rating from G2Crowd was more important to me because of that. TrustRadius had better overall materials for comparing platforms and sharing within my company, beyond just the user reviews.

I also went on the vendors' sites, dug through PDFs and RFPs. It would be great to have reports or a repository that linked to each vendors' page, like a wikipedia for vendors. I am a fan of TrustRadius because I want lots of information fast and efficiently. TrustRadius's reviews come from the core users themselves. The reviews are sometimes brief and not helpful, but for the ones that you do find, they are plentiful. I wish TrustRadius came out with more reports. I use Gartner and am a fan of their "Magic Quadrants." Also I use Nucleus Research; they provide an honest pros and cons summary for each vendor which I wish TrustRadius also did.

Youtube. Ask friends. Facebook groups. Nothing beats real people sharing what works and what doesn't. Skip the hype. It makes finding out what's real and what's just sales page copy easier. I can use the reviews to back up things that might not be a strong point in the sales process. On the other hand I can find things that might not be huge to other people but are massive to me.

I only used fitsmallbusiness. I liked TrustRadius since it had lots of current insights compared with fitsmallbusiness. Also, fitsmallbusiness didn't have a filter feature and that limited my ability to check reviews by industry.

Tech review blogs were my main source of research and comparison. That source does (usually) provide more of a user story, but the information contained in TrustRadius reviews was much more compelling and helpful.

I did a general search for each of the software I was interested and reviewed several sites. The reviews posted on TrustRadius were more in-depth reviews.

I haven't used other sources yet, except for a quick google search. That gave me a kind of list of competitors, but the only one I really clicked on was Trust Radius. I spent about 15 minutes here, then checked out some info on a vendor site (I had heard of them before, but they seemed to have an 'enterprise' offering, which I heard about from a review on here) but it ended up not being what we needed. Then, I got back to another task. I didn't check any other review sites, so not sure how they could compare. I could check G2 Crowd because I know they offer something similar, but I haven't yet.

I use also reports from firms, they complement each other since these reports just provide the high level, and TrustRadius provides further details from real people who had good and bad experiences with several different solutions. That´s why I use both to build the structure of understanding in order to move forward.

Mainly talking to other colleagues in the web-design space to see who they recommend. Other than that, we are reliant on the internet to give us the information that we need. Search engines such as Google, Bing, etc.

I read blog posts, and looked at company websites.

I used technology peers, traditional sources such as Forrester/Gartner. I Googled "easy to use videoconf tools."
Ironically, the tech we chose that failed in the field, was given great ratings on other sites.

I'd been using TrustRadius long enough to quickly see that if Videxio was on their "available to review" list, it had passed a very high bar! From there, my own demo/trial simply re-confirmed that it was a great choice.

I typically spend several hours over several days researching several source types. Over time I found all the other research produced the same comparative information that TrustRadius had under one umbrella.

I planned to call the companies, collaborated with my colleagues, and visited each website. We will start trial periods for each. We will also do a cost-analysis. Reviews will work in tandem with these resources. They will aid, but will not make the ultimate decision for our non-profit company for donor management software.

For the companies that I short listed, I did a Google search on each. I checked out their websites, which was sometimes enough to knock them off the list (because the pricing wasn't within our budget, or because they were tailored to enterprise level clients, which Abrazo and Coze is not). Then I checked reviews online, which matched reasonably well with those provided on TrustRadius (but not nearly structured as well).

[I also used] The product's official website, which does not really help since the description is rather opaque and the seller recommends us to contact them directly for more questions. I've tried googling for reviews or articles from news websites but sadly this did not yield significant results. The reviews on TrustRadius flesh out the product in much more detail.

I haven't checked other online sources. Colleagues are normally my to-go sources.

Mostly the other source of information that I used is each vendor website concerning their product, especially the overview and the release notes that are given by every vendor. However, these websites only had the positive information about their product and did not give the cons. That is where I turned to TrustRadius, in order to get the story from both sides - the positive and negative.

We used many other websites to look at the products and TrustRadius was one of the most important platforms. Unlike the other websites, TrustRadius reviews were long and detailed which was really helpful.

We used the actual websites of the products that we were researching to evaluate the product. We also used other resources such as Getapp.com, the tool's Twitter page and LinkedIn to review the stability of the company and keep an eye out for complaints from current users. Viewing customer tweets and posts about the product definitely helps us gain a better picture of how good the tool really is.

We usually start off the evaluation with a simple search of relevant tools on Google and then refine the tools using a variety of review websites like TrustRadius, G2 Crowd etc. We take all these inputs and make an aggregated score to finalize the product selection.

The other source I used to evaluate software products is the Internet. This is going to be my first option (but is also a contradiction because TrustRadius is also online). When I talk about the Internet, I really mean starting from the search box. The reviews found on TrustRadius complement the information from other web pages, specialized magazines, and software web pages - those reviews are written for specialized people that know how to solve any trouble they find out during a trial of the software they're working with. But I'm looking for reviews from other users that are more like me and have the same kind of trouble as me, and how they manage this situation.