Skip to main content
TrustRadius
TrustRadius for Vendors

TrustRadius for Vendors

Overview

What is TrustRadius for Vendors?

Virtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.

Read more
Recent Reviews

Highly recommend!

10 out of 10
September 15, 2023
Incentivized
We use Trustradius for our brand awareness and review collection. It helps us to increase our prospect reach, as they can compare …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

User Review: TrustRadius For Vendors Allows Business To Relay Quality Info To Prospective Buyers
03:28
Return to navigation

Pricing

View all pricing

Customer Voice

Starting at $30,000 (multi-year discount available)

Cloud
per year per product

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $30,000 per year
Return to navigation

Product Demos

Getting Started with TrustRadius

story.screenspace.io

WTF is a Decisioning Platform?

app.screenspace.io

TrustRadius Vendor Portal Demo

Storylane
Return to navigation

Product Details

What is TrustRadius for Vendors?

TrustRadius mends the trust gap between technology buyers and providers. Delivering the most credible buyer decisioning platform for software across industries, TrustRadius helps decision-makers confidently choose technology with vetted, peer-based guidance. Providers are empowered to tell their unique story, engage high-intent buyers, improve conversion, and gain customer insights. More than 12 million annual visitors generate and use high-quality content like verified reviews, data, and ratings on TrustRadius.com.

TrustRadius offers a set of vendor solutions aimed to help technology companies harness the authentic voice of their customers, use that content in their own channels, and activate downstream intent to find and convert in-market buyers.

The Ultimate+ package helps vendors drive demand by leveraging category-level intent data, which allows vendors to target visitors to their own product pages as well as competitors’ pages in their category. The Ultimate package offers product-level intent data to deal intelligence on buyers looking at their products, including leveraging our LinkedIn Matched Audiences integration. The Customer Voice package helps product marketers, customer marketers, and analyst relations professionals use TrustRadius content in marketing and sales channels to increase conversion, accelerate sales cycles, and enable sales teams.

TrustRadius for Vendors Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Security

Frequently Asked Questions

Virtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.

TrustRadius for Vendors starts at $30000.

TechValidate, Gartner Peer Insights, and Peerspot are common alternatives for TrustRadius for Vendors.

Reviewers rate Support Rating highest, with a score of 9.6.

The most common users of TrustRadius for Vendors are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(356)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Jen Armstrong | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
TrustRadius allows our company to be listed on their website and allows our customers to review our solution. The quantity and quality of reviews really helps validate our business.
We are using TrustRadius to show prospects the reviews that come in from our customers. The detail of the reviews are very helpful to better understand what is working and not working.
  • Honest feedback from customers
  • Ability to mitigate poor performance reviews to better standing customers
  • It is expensive, especially if you have more than one listing.
TrustRadius is well suited for Vertex when we host our annual customer conference and we are able to get authentic feedback from our customers directly on site.
  • We are able to see what are customers like and don't like.
  • Increase brand awareness
  • Manage brand reputation
  • Scale customer proof through reviews
  • Third-party validation of marketing claims
  • Identify candidates for case studies & advocacy
  • Reduce or supplement reference requests
  • Improve sales efficiency
  • Gather product insights
  • Identify & address customer issues
We have received many new reviews and ratings on our Vertex Cloud and Vertex O Series listings.
With our current agreement, we are listed only as an partner for the Review Management Program. We would ideally like to start this year with TrustQuotes Marketing Platform and TrustProfile. We are currently also on other 3rd party review sites like G2 Crowd, Capterra and GetApp.
TrustRadius has impacted the relationship I hold with customer support and I am now able to work with them more closely on customers that maybe need more attention.
The content is good but I fear that it is too long for our customers and they only want to write a short review, not a detailed one.
I am giving a 9 out of 10 because the support for TrustRadius is very good.
No
There was not a time when TrustRadius provided me with exceptional support.
1
Marketing
2
Marketing contacts
  • They are able to see what customers say about us
  • Customers can express their liking (or disliking)
  • Visibility to the public
  • None at this time
  • Marketing aspects
It is very good.
  • Third-party Reviews
We saw a number of prospects looking for reviews and were already listed on G2 Crpwd and wanted another option for prospects to find out more about Vertex and Vertex's products and solutions and we identified that TrustRadius was an important player for third party review websites in our niche market.
Identify what it involved with each package and making sure we can make it work
Change management was minimal
Seamless
  • Getting up and running took a little bit to get our profiles ready for the public
Good job!
  • Dashboard is easy to use
  • We do not have many options with our dashboard
Good usibility
  • None
n/a
  • Not at this time
n/a
  • File import/export
n/a
Excellent
None at this time
Easy process
Easy process
Price and longevity
n/a
They are friendly
Tami Andrews | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Review Acceleration Program
  • TrustQuotes Library
  • TrustQuotes for Web
  • TrustQuotes for Salesforce
  • TrustProfile (Premium Profile)
  • TrustReport (Product Report)
We use the TrustRadius site for a variety of things. The first being for our Sales team to share reviews with prospects who are seeking a customer reference. Sometimes we pair up a review(s) along with the contact info so the prospect has both options. Additionally, we market the reviews to our prospects and customers as a 3rd party validation site. We have links to the TrustRadius site on a number of our AlienVault pages as well as include links in our demand gen outreach. Other groups such as training, professional services, support and product development also use the TrustRadius site to gather info on our customer base. The main benefit to our prospective customers is that by having the reviews on a 3rd party site such as TrustRadius, they are assured these are totally unbiased and credible.
  • The TrustQuotes are rock solid! Love having the ability to tag and sort within an opportunity in SFDC to find exactly what you're looking for.
  • The search capabilities keep on improving and I am impressed that the TrustRadius team is ALWAYS seeking new and better ways to showcase the materials they gather on the site.
  • It's nice to have the capability to do a quick side-by-side comparison of other vendors in your same space. And to be able to pull the pros and cons from each review is super helpful.
  • I've been asking for this one for two years now: Would LOVE to have a sort feature by region/geo.
  • This is more of a *nit* than anything - before the recent changes on the site, I had the ability to see the number of reviews & ratings but now, they are all clumped together. Would like to have this back if possible.
  • I've had a couple of reviews/ratings that were posted by people who are NOT a customer of ours. Would like to know that there is some way on the backend whereby the customer provides proof (maybe a screen shot of the product dashboard) to show they are a real and valid user. I don't need to see it but think it's something the TrustRadius team should have for those times when a review/rating is questioned.
These are best suited for prospect opportunities. Less likely to use for sales opps once they've crossed over into technical win.
  • Increase brand awareness
  • Scale customer proof through reviews
  • Third-party validation of marketing claims
  • Identify candidates for case studies & advocacy
  • Reduce or supplement reference requests
  • Increase landing page conversion
  • Create sales enablement content
  • Improve sales efficiency
  • Gather product insights
  • Identify & address customer issues
We've seen a bump in sales consumption quarter over quarter and I'm pushing to get more of that each day. Naturally, would love to have more marketing qualified leads (MQLs) but this is a little ways off until we have sufficient traffic to/from our site to TrustRadius.
The content collected by the TrustRadius team for our reviews is hands down very complete and concise. I like that our customers have the option to self-identify or remain anonymous but the questions remain the same for everyone. This gives the AlienVault teams a great insight into what our customer truly thinks about the product as well as the different orgs at AlienVault (i.e. sales, support, etc.) that we might not otherwise be privy to.
There are a number of other sites out there and we're also partnering with Gartner Peer Insights, IT Central Station and G2 Crowd. What I like most about TrustRadius is the detail that is gathered in each review which is a higher level than any other site I've seen (including Gartner). The TrustRadius site is by far the easiest to use and find what you're looking for very quickly. Some of the other sites, it's like you're on a treasure hunt without a map!

I also like the relationship that I have with the TrustRadius team who is always eager and willing to hear feedback and new ideas from my team.
I've seen a huge increase in reviews quarter-over-quarter as well as year-over-year. One of my performance goals is measured by the increase in reviews and ratings on the TrustRadius site so it's to my benefit to keep the pipeline going for new feedback so that I meet (and hopefully exceed) the goal as set out by my management.
I consider the TrustRadius team to be my partner vs. a vendor. They are always more than happy to help boost my program wherever and whenever possible. I rely upon the TrustRadius team a great deal to suggest ways to improve utilization and raise visibility to the customer reviews posted on the site. I see the TrustRadius program an an invaluable tool in my customer advocacy program arsenal.
Yes
yes , they always respond and resolve quickly!
Not any particular time because they ALWAYS provide exceptional support! I would be lost with Ryan and Patrick - they are never more than an email or phone call away.
20
Sales, Marketing & Corp Comms
1
The main skill required is mostly around program management. It takes someone who can manage the content syndication as well as ensuring the data is shared across the different internal organizations so they can consume it.
  • Customer References for Sales
  • Social Media for Corp Comms
  • Lead Gen for Demand Gen
  • Lead Gen Widget
  • Social posting
  • Increased visibility with our prospects
As I mentioned earlier, TrustRadius is a critical part of the AlienVault Customer Advocacy Program and I would not be as successful as I am without it.
  • Product Features
  • Product Usability
TrustRadius is hands-down the industry leader in the 3rd party review sites. Their dashboard and portal are by far THE easiest to use and understand out of all of the other options out there.
I wouldn't change anything.
Change management was a small part of the implementation and was well-handled
Be 100% open and clear about the needs you have for your own individual program and communicate them to the TrustRadius team. I've never once provided feedback or asked for a change that the TrustRadius team didn't give their sincere consideration. I might not always get the change or request done, but they have never dismissed the request without first investigating it and evaluating it against their program's capabilities.
  • NADA!
My only key insight is to make sure that you remember the TrustRadius team is your partner, not your enemy! They are there to help ensure the success within your organization and will do everything they can to help you meet your goals.
  • Dashboard is easy to navigate & use
  • Reports are easy to generate & understand
  • NOTHING!!!!
The vendor portal and dashboard is built for non-techies such as myself so it's easy to maneuver and understand.
  • Salesforce.com
We have embedded a widget with SFDC for our sales team to be able to quickly identify which reviews are most relevant & applicable to a specific sales opportunity. This way, they can share reviews with their prospects even before the prospect has requested a sales reference.
  • Not at the moment but I'm sure now that we're part of AT&T, there will be systems coming that we will need to integrate with in order to ensure the AT&T team has access to the TrustRadius program
I don't know ...
  • File import/export
  • Single Signon
  • Javascript widgets
Nope - there are others out there I'm sure but for now, we use it on a limited basis.
TrustRadius is one of THE easiest tools I've personally ever had to integrate into my product/offering stack for customer references. I wish everything was this EASY!!!
Listen to the TrustRadius team - they know what they are doing and talking about.
Ask Questions! Never be afraid to ask if something can be done because they may just surprise you and make it happen!
If you don't have TrustRadius in your arsenal - WHY NOT? You're missing out on an invaluable resource.
The TrustRadius team is easy to work with and always treats you as an individual. They recognize that every company is different and has specific needs and are always willing to spend the time with you to understand those needs and help you with any internal hurdles you have to cross.
If I could give them a 100, I would do so in a heartbeat! The TrustRadius team treats you the same before the sale as they do after the sale. I've been a customer of theirs for 3+ years and they still treat me as I'm just as valued to them today as they did in the beginning.
Pricing & Usage.
Be transparent with them because that is how they will be with you.
I've never had an issue with the TrustRadius team that wasn't quickly resolved either with an email or phone call. My experience has been nothing but pleasant and fruitful. I truly feel like they value my input as much as anyone else's. And without Ryan & Patrick's help, I would not be as successful with my internal clients as I am today. They have always been more than willing to go above and beyond to do whatever they can to help me with my specific needs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Review Acceleration Program
  • TrustQuotes Library
  • TrustQuotes for Web
Marketing and Product Management use the portal extensively to mine quotes, references, and pipeline (new customer views).
  • Easy to navigate
  • Like the fact that each review is vetted for accuracy, spam etc.
  • Browser Support!!! Does not work on Chrome
  • UI looks like it needs a refresh
Well suited while establishing/reestablishing a brand. Always good to hear unbiased feedback - good, bad, and ugly from customers.
  • Increase brand awareness
  • Manage brand reputation
  • Scale customer proof through reviews
  • Identify candidates for case studies & advocacy
  • Reduce or supplement reference requests
  • Increase landing page conversion
  • Create sales enablement content
  • Improve sales efficiency
  • Gather product insights
  • Identify & address customer issues
The products that I manage have had a lukewarm response (ie, we gathered fewer reviews then we originally planned but it is slowly improving). However, the feedback has been useful to understand the pain points and re-engage to ensure customer success.
Capterra
Customer feedback, references:
I had an annual goal to ensure we could line up Customer References who can talk to Analysts and talk at the TIBCO Now conference. 2 years back we were sort scrambling to get references that were willing to talk. TrustRadius has been very valuable in that regard.
Since the reviews are detailed, it is helpful to navigate the specific pain points. In a few cases the review indicated the Customer was not up to date with the Product Enhancement and gave PMs/Account Teams the opportunity to re-engage with the customer
I submitted an issue about the linked login not working on Chrome ..And it still does not work!
Yes
No. Chrome browser login in still buggy
The setup of the product page with emphasis on what I wanted customers to rate was done well. It was nice to know a person was spending the time to listen to what I had to say as against to me duplicating the product page
10
Product Management and Marketing
5
does not require any specialized skills
  • Customer Feedback
  • References
  • relative measure/competitive assessment
  • Marketing the product usage and ratings from real customers
  • More references than marketing can process
  • feedback directly feeding into product roadmap
  • Win/Loss
  • Customers reviewing interaction with Sales/Support teams
  • Idea portal
Results
  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
  • Third-party Reviews
The big differentiating factor was the detailed feedback that we get to hear first hand
No different at this point
Change management was minimal
  • Was implemented by another team but was told it was pretty simple
Very simple and easy to use
  • Product Page setup
  • Ability to respond to customer reviews
  • easy to integrate ...i.e. TIBCO integrated the review portal with the support portal
  • Will be nice to have a dashboard for analytics such as how many customers clicked on the survey link, how long did they spend on the site..Will help improve the way surveys get setup
  • There is no way to gauge how successful the campaigns are without talking to someone at TrustRadius
Chrome browser does not work
  • Support
  • Salesforce
Was pretty sttraighford
  • Aha!
  • API (e.g. SOAP or REST)
  • Javascript widgets
  • ETL tools
was hassle free
The Sales Rep was very helpful
Amazing engagement from Sales Rep
Was not involved in the negotiation process
No at the moment
It was nothing short of exceptional. They were very committed and willing to help drive traffic, come up innovative ideas to incentivize and target more customers
October 31, 2017

TrustRadius Review

Rick Salmon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Review Acceleration Program
  • TrustQuotes Library
  • TrustQuotes for Web
  • TrustProfile (Premium Profile)
They address conversion optimization needs. Marketing utilizes TrustQuotes for web to help our lead generation efforts with conversion lifts.
  • Review Management
  • Review Widgets (now TrustQuotes)
  • Pricing
They provide very in-depth and valuable review management services. TrustRadius reviews provide much more marketing content for use when compared to other companies that offer similar services.
  • Increase brand awareness
  • Manage brand reputation
  • Scale customer proof through reviews
  • Third-party validation of marketing claims
  • Identify candidates for case studies & advocacy
  • Reduce or supplement reference requests
  • Increase landing page conversion
  • Create sales enablement content
  • Improve sales efficiency
  • Gather product insights
  • Identify & address customer issues
TrustQuotes have helped to provide a 39% lift in conversion rate on our paid search lead generation landing pages for one of our products that we advertise for. For another campaign we ran we saw a 25% conversion lift in paid search.
I have used multiple vendors for review management services. TrustRadius' reviews are more content rich compared to the others and can be re-purposed to support marketing efforts.
The quality of the review content is the main reason we have chosen TrustRadius over other vendors.
TrustQuotes have helped to increase conversion rates.
Reviews hold a lot of weight being that they are from a 3rd party. Potential prospects are more likely to read reviews too as they are comparing products to help guide them in making a decision between products.
Fast response
No
My account manager scheduled a call with my entire team to walk through the review tagging and TrustQuotes configuration process.
4
Review tagging, TrustQuote configuration, review management
1
Marketing, Graphic Design and Content Management (for TrustQuotes implementation), Account management (for review management contacts)
  • Review Management
  • Content Syndication
  • Branding
  • TrustQuotes
  • Retargeting
Review quality
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
Existing relationship with the vendor and product features were most important.
No
Change management was minimal
Easy implementation
  • review tagging
Easy to use
  • File import/export
No pressure. They listen to any objections you may have and try their best to find a middle ground.
Since signing I have had regular calls with our account rep. Any questions/concerns or needs we have, they will not hesitate to assist.
Just be honest, they will try their best to help overcome any issues or objections you have.
I have had a great experience dealing the TrustRadius team. They are very helpful and provide valuable insight in relation to any program you run with them.
Return to navigation