Valuable insights and great customer support
TrustRadius for Vendors brings us the most valuable insight on our products and solutions: the customer voice. The review forms are very …
Starting at $30,000 per year
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What is TrustRadius for Vendors?
Virtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Video Reviews
1 video
User Review: TrustRadius For Vendors Allows Business To Relay Quality Info To Prospective Buyers
03:28
Pricing
Customer Voice
Starting at $30,000 (multi-year discount available)
Cloud
per year per product
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $30,000 per year
Product Demos
Getting Started with TrustRadius
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WTF is a Decisioning Platform?
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TrustRadius Vendor Portal Demo
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is TrustRadius for Vendors?
TrustRadius mends the trust gap between technology buyers and providers. Delivering the most credible buyer decisioning platform for software across industries, TrustRadius helps decision-makers confidently choose technology with vetted, peer-based guidance. Providers are empowered to tell their unique story, engage high-intent buyers, improve conversion, and gain customer insights. More than 12 million annual visitors generate and use high-quality content like verified reviews, data, and ratings on TrustRadius.com.
TrustRadius offers a set of vendor solutions aimed to help technology companies harness the authentic voice of their customers, use that content in their own channels, and activate downstream intent to find and convert in-market buyers.
The Ultimate+ package helps vendors drive demand by leveraging category-level intent data, which allows vendors to target visitors to their own product pages as well as competitors’ pages in their category. The Ultimate package offers product-level intent data to deal intelligence on buyers looking at their products, including leveraging our LinkedIn Matched Audiences integration. The Customer Voice package helps product marketers, customer marketers, and analyst relations professionals use TrustRadius content in marketing and sales channels to increase conversion, accelerate sales cycles, and enable sales teams.
TrustRadius for Vendors Integrations
TrustRadius for Vendors Competitors
TrustRadius for Vendors Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Security |
TrustRadius for Vendors Downloadables
Frequently Asked Questions
Virtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.
TrustRadius for Vendors starts at $30000.
TechValidate, Gartner Peer Insights, and Peerspot are common alternatives for TrustRadius for Vendors.
Reviewers rate Support Rating highest, with a score of 9.6.
The most common users of TrustRadius for Vendors are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(356)Attribute Ratings
Reviews
(151-175 of 257)Companies can't remove reviews or game the system. Here's why
October 25, 2019
For execs getting into the 'review game'
At Cision we use TrustRadius for the gathering of ratings and reviews. Run by our Customer Marketing team, TrustRadius serves as a primary channel for obtaining enterprise level customer ratings and reviews to be used as references, speakers and general testimonials in our demand gen efforts.
- Ease of use - once you're up and running it's easy to log on and see results.
- Customer support and enablement - The team hosts weekly calls and quarterly progress reports with my team. This is HUGE for us.
- Pricing model and auto renew (don't do it TR).
- Customer service/success - This is a positive and a negative. We did have to push for the level of service that we get now. No complaints now but did have to push for it.
- Understanding of the customer's needs. Our situation, like everyone's, is unique but in our time of transition it took a TON of conversations to get TR on the same page as us.
We use TrustRadius for boosting our online review presence to enable prospects with unbiased information during their research and buying process. We sell enterprise software to commercial construction contractors, and they are fairly reliant on peer reviews for making decisions about technology purchases. Product marketing, demand generation, customer advocacy and account management are the primary roles involved in updating content and getting new reviews.
- User interface makes it easy for people to navigate the portal, find the solution they're looking for and post a review.
- The integration with Influitive makes it extremely easy for us to source positive reviews from customers.
- The review widgets are easy to host on our landing pages which adds real value to prospects evaluating software.
- I think the only real area I have for improvement is around the category for construction. It's very limited to just one category, which doesn't account for many of the different offerings in construction software. As such, we are compared to solution providers that really don't offer the same service we do.
October 10, 2019
Great Tool for Collecting Reviews
The TrustRadius platform is used to generate reviews from our customers to support both our sales org and demand gen team. We also use the platform to see how we pair up with our competitors and leverage the buyer intent data for insights. This provides additional customer content such as quotes that we can use for customer references.
- The user interface is very easy to use, whether that is acquiring or managing reviews or pulling reports
- The TrustQuotes for Web is a great feature. We tied it into our sales enablement tool so our sales org could copy and paste quotes directly into their emails or decks.
- More detailed reports and granular buyer intent data
October 09, 2019
It's 2019. You have to have great reviews.
We are using TrustRadius to gather insightful feedback from our customers as well as providing useful information for buyers who are researching cloud products.
- It provides our company in-depth information on how our customers are using our products, which we can use to educate our sales teams.
- As our reviews and ratings count grows, we are better able to reach our customers with the answers and information they need, from end users just like them.
- Our brand is able to move further into the consideration set of cloud providers due to a consistently increasing number of proof points from happy customers.
- The backend data available should be expanded to show sourcing/campaign data (i.e. what tactics drove the reviews & ratings).
- A ready-made tracking link creator would be useful to reduce potential error.
- A ready-made list of tactics to deploy based on the strength of a brand's review presence would be helpful in getting a program up and running.
October 08, 2019
TrustRadius From a Vendor Perspective
We use the TrustRadius platform across our organization in several different departments.
- Global Demand Gen
- Global Customer Advocacy and Engagement
- Sales Organization
- Very useful in regards to tagging and organizing quote library.
- Can quickly sort and find a specific customer review
- Accurate reporting on ratings and amount of reviews
- Not being able to create unique slugs in the vendor portal
- Easier to use reporting features at times can be non user-friendly
- Not able to allow customers to leave reviews in their native language, which being a global company this cuts out all of our non-english speaking customers and prospects.
October 07, 2019
Highly Recommended
We were always looking for new, top of the line products to assist in better marketing practices. We knew that we could count on TrustRadius to provide us with accurate and trustworthy information before making any big purchases on new software. TrustRadius gave the marketing team peace of mind before pursuing new technology.
- Gain insight into customers experience
- Offer help for those who needed it
- Prepare future offerings around common themes appearing in reviews
- In-depth reporting for vendors, more insight into when & how our page is being utilized by customers.
We are using TrustRadius to show prospects the reviews that come in from our customers. The detail of the reviews are very helpful to better understand what is working and not working.
- Honest feedback from customers
- Ability to mitigate poor performance reviews to better standing customers
- It is expensive, especially if you have more than one listing.
October 03, 2019
TrustRadius for Vendors Review
We use TrustRadius to gain feedback on our product and see it as a resource for prospects and potential buyers to better understand the value and use cases of our tool.
- Customer support
- Content of reviews
- Would like to see them offer more opportunities for reports/publicity around category rankings and placements
September 30, 2019
Customer Marketing
TrustRadius is a vendor neutral review platform for our customers to leave us reviews that other customers can use in their evaluations. As a customer marketing manager, it also helps me identify who my happy customers are.
- Unbiased vendor
- Good admin tools for reporting and visibility
- Helpful customer success team.
- Can't think of any at this time.
September 19, 2019
Driving and harvesting reviews: so important in today's world of buyer self education
TrustRadius is one of the top product review sites in our industry. It is important that we get a constant stream of new reviews on the platform. We use TrustRadius to reach out to our customers and write reviews about their experience with our products. We also leverage TrustRadius to identify who may be interested in our products and is not yet using our products today.
- Our CSM is great. We have standing meetings to review progress and keep informed about new capabilities that TrustRadius has rolled out.
- TrustRadius makes it very easy to reach out to customers to source new reviews.
- TrustRadius is an important source for new leads for us.
- TrustRadius is the number two review site for our industry, behind G2Crowd. At least, that is the perception. However, what we are finding is that we have roughly the same number of reviews on both sites. That being said, we would always like to see TrustRadius drive even more traffic to their site and our product page.
- TrustRadius' product segmentation can probably be a little better. G2Crowd does an excellent job of identifying markets and submarkets.
September 19, 2019
Helps drive awareness of our product solutions
We use TrustRadius to help drive awareness of our products to prospects in the market to buy new solutions. We also leverage the customer feedback to inform the product teams of feature requests, product weakness, etc. TrustRadius is used by Demand Gen, Product Marketing, Customer Success, and Product Management teams.
- Lots of details and thorough feedback mechanism
- UX is a bit plain
- It's been difficult trying to drive more reviews since the process seems to take customers more time than other review sites
- Lacks ability to include downloads or videos
September 19, 2019
TR allows you to find your MVP customers!
We use TrustRadius to gain customer reviews on our product and gain advocates by seeing who the real MVPs are. Those are the folks that opt in to be a reference.
This solves the problem of gaining references without trying go out and search and ask. Once a customer gives us a 7 or higher rating they get asked the question and they get opted in automatically.
This solves the problem of gaining references without trying go out and search and ask. Once a customer gives us a 7 or higher rating they get asked the question and they get opted in automatically.
- The curated questions we can ask to show off our features over our competitors.
- Tagging reviews and using those quotes for other marketing materials.
- The widget tool to create webpages with the best quotes.
- Getting reviews organically. We run into problems of being static on review count.
We use TrustRadius to collect unbiased user reviews, customer feedback and intent data. The platform allows us to gauge the pulse of customers in real-time and gather intent data to drive our marketing campaigns. We have used the reviews and feedback to make tangible changes in how we communicate, enhance and release products. TrustRadius enables us to drive pre-sales and post-sales efforts.
- Ability to embed customer reviews on our website, landing pages etc.
- Ability to collect usable quotes from the TrustQuote module
- Capture advocates for our customer reference program
- It would be nice to create slides automatically from TrueQuote module that can be inserted in customer-facing presentation
- Ability to create a short (one-pager) customer case study directly from the tool
- Ability to create social cards that can be leveraged on social media
September 17, 2019
TrustRadius can help your brand if used the right way
The platform is being used to specifically track reviews. Our 2019 goal was to boost our presence and online brand as it relates to overall client satisfaction. We are also using the review widget to display top reviews on our website, however, we haven't done much to update that widget in the recent past. The portal itself is helpful, however, we haven't used it to the fullest potential, because we don't truly know how.
The team that's using it the most is our Marketing team, specifically for brand reputation. We would like to get more involved with the other enablement features of the platform.
- Easy to use for building TrustQuotes and tagging/organizing those quotes into certain segments
- Dashboard gives you a clean view of relevant metrics
- Does a great job of identifying which of our clients are willing to be a reference for us
- The process for getting profile update approvals is long and drawn out. Unnecessary in my opinion.
- The limited number of categories is frustrating, especially if you have a multi-product offering
- There is a lack of buyer intent data at our fingertips
- There is no way to see pending reviews. This is important because it gives us instant feedback on the success of a review campaign. You only get to see the reviews, or at least know of reviews, once they have been approved by TrustRadius.
- Wish they offered template resources that can auto-populate our data into for sales enablement. With our small marketing team, it's too hard to set aside time to create the resources for our sales team, that we would deem 'successful'.
September 16, 2019
Customer Marketing Manager's Review of TrustRadius for Vendors
We use it to to gauge customer satisfaction and for lead generation for Marketing and Sales.
- Transparency
- Ease of use
- Customer service
- Turnover of my account rep
- Profile is cumbersome to set up
September 12, 2019
Great team, great service, great product
We use it to generate reviews, add review widgets to our website, and for customer references. Product marketing, demand gen, and sales have been involved.
- Company leadership (Vinay) and staff (Ryan R.).
- Creation of buyers' guide.
- Reviews and review tagging.
- Widget creation.
- Integration with Salesforce.
- Pricing is high.
- Difficult to prove ROI.
- Tagging can be cumbersome if you don't get help with it.
September 12, 2019
Let your customers tell your story with TrustRadius!
We are using TrustRadius to collect unbiased user reviews and customer feedback. This allows us to gauge customer satisfaction in a way that is approachable for our customers -- giving them the flexibility to share what they want to in an anonymized format, if they are more comfortable doing so. We then use these reviews on our landing pages and website to give prospects visibility into what real-life customers are saying about our business. They don't have to just take our word for it, our customers tell the story.
- Review widget gives us the ability to embed customer reviews on our website, landing pages and more. This allows us to use our reviews in multiple channels and maximizes our investment in the program.
- Review capture is easy. TrustRadius makes it simple to gather customer reviews. We provided a list (under NDA) and the outreach was done. They also helped us incentivize customers and share why their review would be so helpful.
- Customer success is great. Our CSM, Ryan is always giving us proactive tips, connecting us with the right people and helping get everything set up and running well. We really appreciate having someone to go to when we have questions.
- It would be nice to give reviewers a reason/incentive for leaving a complete or well-rounded review.
- Data & reporting - would love to use the data in our reporting, but it's pretty bare bones.
- The sales process can be a little confusing as the pricing seems variable. At one point, I was asked what I would pay for the service and that seemed like a backwards way to do business.
September 12, 2019
Great partnership with TrustRadius
TrustRadius is used to collect customer our product/services feedback, NPS scores - to be published openly. Our marketing organization owns the relationship at Prophix - we use the output to help generate business and influence prospective customers.
The goal is really to help prospective customers get real feedback from our customers, to help support their decision to buy our product and services.
The goal is really to help prospective customers get real feedback from our customers, to help support their decision to buy our product and services.
- Easy to work with, the platform and the organization.
- Our voice is heard. We've seen changes to your platform based on feedback my team has provided.
- There is some ambiguity in the scoring algorithms. If I have 5 reviews, with an average score of 9.5. It doesn't mean my TR score will be 9.5. This can be misleading to prospective buyers.
September 12, 2019
A true extension of our marketing team!
We use TrustRadius to solicit reviews of our company's software products. We use the reviews as a key part of our sales strategy, in marketing materials, for product improvement ideas, and customer reference and advocacy programs. The program is run by our corporate communications team with help from customer marketing and demand generation marketing teams.
- Helpful account managers who are like an extension of our internal team
- Opportunities to share product feedback and influence future portal improvements
- Clean, easy UI
- Reporting capabilities (though they are releasing improvements)
- Pricing - very expensive
- Integrations
September 11, 2019
Insights you can't get from your data
We use TrustRadius to collect feedback from our customers and also to create content with the reviews.
- Customer Service is so helpful and thorough making sure we get them most out of the tool
- Easy to use and navigate
- Very responsive and helpful rep.
- The cost is a little high for something that you cannot prove out an ROI for the business case.
September 11, 2019
TrustRadius helps drive references and customer content
Our company is using TrustRadius to solicit reviews from our customer base. We use the review input as feedback to our teams to help improve what we do, as well as for content and buyer insights. The platform helps us keep a pulse on how our customers feel about the products and features they use, as well as the support they receive from our team members.
- Ability to get quick insights from customers
- Access to customer testimonials for content curation
- Ability to source new reference customers to support sales via reviews
- Price - very expensive for the value we are seeing
September 11, 2019
Trustworthy and Easy to Use
Great source to collect reviews and quotes that we can use, as well generating leads.
- Easy to use
- Reliable
- Helpful
- Easier tagging system
September 11, 2019
Get buy in before you buy
Currently, we use the TrustRadius platform to drive a fresh set and higher volume of relevant reviews from happy customers. The results are aggregated for an internal sharing site for our field to use for deal support.
- Really excellent customer success team
- Ability to shape questions that differentiate Qlik offerings
- Ability to see what large companies are researching Qlik offerings
- The interface is clunky and not intuitive in places
- To really leverage the tool, you have to involve Product Marketing, Customer Success, Support, etc. - and doing that, there needs to be a lot of resources to help vendors. There aren't enough examples.
- Lack of examples of how large customers are leveraging TrustRadius externally.
September 11, 2019
TrustRadius gives us valuable insight into how our customers talk about and use our product
- Continuous support in gathering new reviews.
- Easy to process and organize interviews based on variables such as industry, company size, location, and use case.
- Easy deployment of review widgets across various online marketing platforms.
- The ability to connect directly with reviewers who have expressed interest in being a reference. This has created a continuous pipeline for new case study prospects.
- The use of both XX / 10 rating and star ratings may cause some confusion among readers.
- More customization of the widgets would be helpful. There is a custom CSS field, but more built-in options would provide more flexibility when deploying TrustQuotes on the web.
September 11, 2019
TrustRadius - Wonderful Platform!
- TrustQuotes Web - although not currently in use, I love the fact that reviews can be curated on local websites providing a true/authentic interpretation of our offerings
- Tagging Capabilities- this is an extremely powerful feature that allows vendors to tag reviews in multiple ways and then collect and collate this information in a clean and presentable manner.
- Review Participation - having TrustRadius as a partner in obtaining reviews through campaigns or onsite (conferences)
- Product Splitting - Some solutions span multiple offering areas as rarely do products these days accomplish just one thing. Would be great if a product could sit in multiple areas and questions for end users directed based on their primary use case.
- The ability to source reviews onsite (conferences) beyond a LinkedIn authentication as most users submitting a real time review may not be aware of their LinkedIn authentication