Valuable insights and great customer support
TrustRadius for Vendors brings us the most valuable insight on our products and solutions: the customer voice. The review forms are very …
Starting at $30,000 per year
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What is TrustRadius for Vendors?
Virtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Video Reviews
1 video
User Review: TrustRadius For Vendors Allows Business To Relay Quality Info To Prospective Buyers
03:28
Pricing
Customer Voice
Starting at $30,000 (multi-year discount available)
Cloud
per year per product
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $30,000 per year
Product Demos
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Product Details
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is TrustRadius for Vendors?
TrustRadius mends the trust gap between technology buyers and providers. Delivering the most credible buyer decisioning platform for software across industries, TrustRadius helps decision-makers confidently choose technology with vetted, peer-based guidance. Providers are empowered to tell their unique story, engage high-intent buyers, improve conversion, and gain customer insights. More than 12 million annual visitors generate and use high-quality content like verified reviews, data, and ratings on TrustRadius.com.
TrustRadius offers a set of vendor solutions aimed to help technology companies harness the authentic voice of their customers, use that content in their own channels, and activate downstream intent to find and convert in-market buyers.
The Ultimate+ package helps vendors drive demand by leveraging category-level intent data, which allows vendors to target visitors to their own product pages as well as competitors’ pages in their category. The Ultimate package offers product-level intent data to deal intelligence on buyers looking at their products, including leveraging our LinkedIn Matched Audiences integration. The Customer Voice package helps product marketers, customer marketers, and analyst relations professionals use TrustRadius content in marketing and sales channels to increase conversion, accelerate sales cycles, and enable sales teams.
TrustRadius for Vendors Integrations
TrustRadius for Vendors Competitors
TrustRadius for Vendors Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Security |
TrustRadius for Vendors Downloadables
Frequently Asked Questions
Virtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.
TrustRadius for Vendors starts at $30000.
TechValidate, Gartner Peer Insights, and Peerspot are common alternatives for TrustRadius for Vendors.
Reviewers rate Support Rating highest, with a score of 9.6.
The most common users of TrustRadius for Vendors are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(356)Attribute Ratings
Reviews
(76-100 of 257)Companies can't remove reviews or game the system. Here's why
TrustRadius for Vendors has the most customer-centric features of any review site I've worked with. TrustRadius for Vendors has helped us improve landing page conversion rates and organic traffic through the syndication of TrustQuotes. Additionally, the Chrome Extension is an amazing tool for our sales and marketing teams to easily implement real customer feedback into our promotional copy. TrustRadius' intent data, while dependent on the category which you purchase it for, is a solid source of supplemental intent data for Enterprise ABM campaigns. Last, but not least, their customer review generation teams are awesome and have helped us drive nearly 100 authoritative reviews in just 9 months. Overall, these offerings have helped round out our digital presence, especially when it comes to driving consideration with in-market buyers.
- TrustRadius for Vendors has helped us improve landing page conversion rates and organic traffic through the syndication of TrustQuotes.
- Customer review generation teams are awesome and have helped us drive nearly 100 authoritative reviews in just 9 months.
- The Chrome Extension is an amazing tool for our sales and marketing teams to easily implement real customer feedback into our promotional copy.
- Lead Generation - I would love to be able to capture leads in real-time through a robust lead generation platform like we can through Capterra PPC and Software Advice.
- SEO - Anything you can do to help customers continue to optimize organic search results, even if that just means more focus/emphasis on implementation!
March 25, 2022
Worth the Marketing Investment!
I have user experience with around 30 review platforms similar to TrustRradius. TrustRadius for Vendors is obviously doing their homework very well. The customer feedback we are getting with the help of TrustRadius always has tons of curious material and helpful insights for our developers. What we are getting from TrustRadius for Vendors is then used by both development/product teams as well as in marketing.
- Super obvious interface
- Communication style with customers
- Leads insights
- Additional emails are a bit spammy.
- Vendor appeal on weird reviews seems to be missing as a separate procedure.
- Some customers are not happy with the length of the review process.
March 24, 2022
Great Experience with TrustRadius for Vendors!
We use TrustRadius for Vendors to get feedback from our customers. We wanted to provide customers with a way to honestly review the product and give constructive feedback. We also wanted a way for future customers to see how other customers use our product. TrustRadius has succeeded in helping us achieve both goals.
- TrustQuotes are a great way to easily utilize snippets of the longer surveys.
- We can get ratings and reviews.
- Sometimes, TrustRadius for Vendors sends out solicitations for reviews of your product, but you have no way to verify these reviewers are/were actually your customers. We've had a few, who we can't trace to having been customers, so it's been a little puzzling.
- The vendor portal can be tricky to navigate.
Score 9 out of 10
Vetted Review
Verified User
We use TrustRadius for Vendors to source reviews for our different software products. We then use the reviews to help sell our product to others, show our market presence, track competitors and use the feedback to improve our sales, support, and success teams. Marketing uses some of the quotes/widgets on our website, and we also are able to better identify future references and happy clients to work with further.
- Reviews are easy to track.
- Collecting reviews on multiple products is easy.
- Ranking/comparing competitors is available.
- I would like to see more comprehensive product listing pages.
- Some additional reporting/tracking features would be nice.
March 23, 2022
The #1 Platform for Driving B2B Customer Reviews
We use TrustRadius for Vendors to drive testimonials and insights about our products. It helps us generate various types of independent validation from our users, including testimonials, ratings, and awards. The business intent data we gather from the platform is also helpful.
- They provide fantastic customer support.
- TrustRadius proactively works to ensure we are getting value out of all areas of the service from review generating to the use of business intent data.
- TrustRadius genuinely listens to customer feedback and is always working to innovate and improve the platform.
- Improved product scorecards: There needs to be a common set of review criteria to allow products to be more easily compared.
- Improved self-service: For example, the ability to see the remaining incentive budget and track campaign performance directly in the portal.
- I would like the ability to have asset libraries and list management directly integrated within the vendor portal. I feel like there are currently too many places to look for key assets and information.
March 22, 2022
All-in-One Vendor Portal
We utilize the TrustRadius for Vendors platform to drive customer reviews, look at buyer intent data, references data to invite people into our advocate programs, and utilize quotes for marketing and retargeting ads. Having the platform and portal of resources has driven more organization across the reviews landscape, and created a more programmatic approach to sourcing, utilizing, and acknowledging reviews.
- The rating scorecard keeps us on track toward our TopRated status goal.
- TrustQuotes is helpful in maintaining our customer quote library.
- Reference candidates allows me to see who's raising their hand to be an advocate.
- Reports enable me to determine which reviews come in through which sources.
- TrustRadius-led campaigns enable a trusted, third-party request of reviews for our customers.
- Tagging - You can only do one item at a time vs. a multi-select list.
- Review qualification lengthy - I believe you should be able to see 'pending' reviews in the qualification queue.
- I feel like there are too many mandatory questions.
February 25, 2022
TrustRadius Provides a Great Way for Software Vendors To Source Reviews From Their Customers!
We use TrustRadius for Vendors to source and share quotes from our professional users about RStudio products. These quotes are used on our website, social media, and other marketing materials to provide social proof for our products. Using TrustRadius for Vendors has helped us drive more customer reviews and provide third-party validation for key initiatives, such as our support for Python-based data science.
- Detailed reviews provide more credibility with viewers.
- TrustRadius widgets make it easy to syndicate quotes to our website.
- Custom questions are useful for prompting feedback relevant to key areas of investment.
- I'd love the ability to provide a specific series of custom questions, which vary based on what features/modules a reviewer is using (instead of the same questions for all reviewers).
We are using TrustRadius to solicit reviews of our various products. We work with the customer success team to design appropriate questions, acquire reviews from users, tag and categorize responses and get those reviews published on TrustRadius and in other areas (such as our own website). We will be helping to support our SEO strategy and allow prospects to make educated buying decisions.
- Extremely responsive and supported team to guide you through the journey.
- Ability for the TrustRadius to help accumulate new reviews.
- Suggestions from the team on ways to best leverage the service.
- So far, I cannot think of any suggestions for improvement.
July 29, 2021
TrustRadius for Vendors is an excellent platform for software vendors to gain unique insights into solutions
Score 10 out of 10
Vetted Review
Verified User
We use TrustRadius for Vendors to help us with product reviews for specific SAP solutions. This is used to augment our customer reference program. With TrustRadius for Vendors you get reviews from customers and partners with whom you might not otherwise be engaged. We use the reviews for direct input for our product management team, as well as to demonstrate our strengths on our corporate website as well as with our global sales team. The reviews give us unique insight from individuals at companies. Many times when doing formal customer reviews we don't always connect directly with those using the software on a day-to-day basis. With TrustRadius for Vendors you have access to the direct users of our software. Working with the colleagues at TrustRadius for Vendors is very easy and they are a pleasure to work with.
- Receive input from companies you might not otherwise hear from
- Leverage for both outbound marketing and inbound product management
- Easy to use
- Easy to collaborate with TrustRadius team
- Dont' really have anything, but this field is required
July 29, 2021
Great Customer Insight
Score 10 out of 10
Vetted Review
Verified User
We use the TrustRadius for Vendors platform to secure additional and independent customer proof points, quotes, use cases and stories. It gives us that extra credibility beyond our company's customer reference platform.
- We leverage customer quotes in marketing assets / content
- We are able to generate independent customer stories
- We are able to contact hand-raisers to serve as customer references
- We would like the ability to respond to customer feedback either privately or publicly (especially in the case they are misinformed or lacking information)
May 31, 2021
TrustRadius Vendor Review
Star Rating Widget: Our business requirements were to have a better presence when customers were searching for solutions utilizing the Google Search Engine. As we already had optimized SEO, we wanted a way to make our product stand out in comparison to our competitors. TrustRadius provide us with the ability to pull our star rating via API; allowing us to present our rating in search results. This drove more organic traffic to our products and raised brand awareness.
Customer Reviews: Throughout our site, we've leveraged the TrustRadius API to pull customer reviews on our pages to provide customers with up-to-date and recent reviews. This also reduced manual updates that our DEV team were performing on a monthly cadence; allowing them to focus on more important initiatives.
- Insight and suggestions for successful implementation
- Knowledgeable staff that has your goals as their main focus
- Ease of use
- None that I can honestly think of
We partner with TrustRadius to generate online reviews to get feedback from our users that we rely on for product improvement planning. We also leverage our TrustRadius ratings, awards, and online reviews in marketing (including website, email campaigns, social media, etc etc). Lastly, we use TrustRadius intent data in retargeting.
- Great content - the reviews are rich with useful feedback from our users.
- Responsive and friendly consultants - they answer my questions quickly or quickly let me know they are working to find answers for me.
- They are constantly improving and listen to our feedback.
- SEO - TrustRadius reviews do not appear on Google searches like other review platforms do.
- Vendor portal usability wish there was a way to search across all reviews by key word. Wish there was a way to more efficiently copy and paste portions of reviews into our marketing materials that would include user information and star rating.
February 24, 2021
A great TrustRadius review for TrustRadius!
We're using TrustRadius to actively drive reviews and increase awareness of one of our eCommerce/Enterprise products. It's been a fantastic experience working with the TrustRadius team, and the reviews and customer feedback we've been receiving have made a positive impact to our marketing and sales, as well as providing valuable insight to our product management team.
Although we can't directly attribute revenue to TrustRadius, since there are no direct links from trustradius.com to our site or landing pages, our rapid pace up the review search results and growth in pageview share (from near zero to nearly 50% in about 6 months) has coincided with growth in our unattributed product revenue.
Although we can't directly attribute revenue to TrustRadius, since there are no direct links from trustradius.com to our site or landing pages, our rapid pace up the review search results and growth in pageview share (from near zero to nearly 50% in about 6 months) has coincided with growth in our unattributed product revenue.
- Detailed product reviews, most are 300 words or more.
- Custom questions for prospects and us to learn more about how customers use the product and how it's benefitted them.
- Cons and insights from customers are excellent feedback for the product team on how to evolve the product.
- Easy to manage, tag, and filter reviews into usable quotes in the web widgets, as well as for us to use in our email marketing.
- Insights into large accounts researching our products and our competitors.
- Sometimes it's unclear what's part of our package vs. the next level of offering - instead of sending us to "talk to sales", a page or even popup that shows what's the next level would be nice to see without having to spend time on a sales call.
- There's a lot to learn during onboarding - tagging was very high level, a cheat sheet with tips would've been very helpful. I didn't realize until after tagging dozens of reviews that there was a better way for tagging for sorting and filtering, and I don't have time to go back and undo everything.
- There have been a few occasions where our web widgets would go blank and show no data, even though no changes were made to the code or to the widget filters.
February 24, 2021
TrustRadius is great, except for customer service
In addition to simply driving reviews and awareness of our products and services, we use TrustRadius to identify customers who would be interested in participating in marketing and sales initiatives.
- Detailed reviews from customers.
- Easy to use analytics.
- The option for customers to raise their hands if they're interested in doing more with us.
- Lack of/delayed communication from TrustRadius account managers.
February 19, 2021
TrustRadius: Highly Recommend
My team uses TrustRadius to source and track online reviews, collect client quotes, and utilize buyer intent data. Using the platform has helped us source more reviews and given us insight into who is looking at our profile.
- The platform is extremely user friendly and easy to navigate.
- I love everyone I've worked with at TrustRadius, from my implementation specialist to my current customer success rep.
- The email review campaigns really do help source new reviews.
- Running email campaigns to source reviews has been great, but it would be awesome if my customer success rep gave me more suggestions of ways to source reviews. They do advise that we source reviews through our marketing newsletter and other client portals, but it'd be a huge plus if they helped us think of more creative ways to source reviews.
February 09, 2021
A Great Platform for Scale
We have used TrustRadius to increase brand recognition to highly interested cohorts of buyers. The ability to showcase our client's success outside of our traditional channels has been a large help. Also, intent signals and retargeting have been instrumental in our remarketing campaigns.
- Great Retargeting Audiences
- Company Intent Data
- Review generation and curation tools
- High Price Points
- Low Volumes of Organic Traffic
January 29, 2021
The most comprehensive review site for B2B SaaS research
The TrustRadius platform allows us to reach out to our customers and get their authentic, true feedback on just about every aspect of our products. In many ways, the high quality customer feedback we receive through Trustradius allows us to perform a SWOT analysis and thoroughly assess our position. Additionally, the intent data provided on the TrustRadius platform has helped us go after accounts showing intent towards us and/or our competitors. We've been able to generate more pipeline and make necessary improvements in customer experience through quality customer reviews.
- High quality reviews
- Ability to customize questions
- Intent data
- Feature ratings
- Comparison reports could be better
November 07, 2020
TrustRadius helps us with invaluable customer feedback and reviews
Customer reviews are important for any business. TrustRadius helps us get very detailed customer reviews and quality feedback on our product. It has helped our engineering team to develop a clear strategy for our product and define a roadmap for the future based on the feedback from our customers. It has made meeting customer requirements easier and quick.
- Good customer support
- Very detailed questionaire
- Very easy and straightforward process
- None
September 09, 2020
TrustRadius is a "must have" for any SaaS company
Customer reviews are critical for any SaaS business, not only in getting continuous feedback on how customers are using your platform but also to validate to prospects the value of your product.
- Their customer success team knows our business and is very proactive.
- They are continuously adding to their offerings.
- We appreciate the level of detail we are able to see from the customer questions.
- Really, no cons.
September 09, 2020
Custom Questions for the Win
We primarily use TrustRadius to boost our brand awareness through reviews hosted on their website.
- Easy to update product profile pages.
- Very responsive and helpful support team.
- They don't give as much reach as some other review platforms.
August 18, 2020
A quality platform for showcasing user-generated content
We use TrustRadius to gather reviews from our customers and partners. Reviews have been valuable user-generated data that we use on our website and inbound marketing. Reviews have become essential to know the requirements and expectations of our customers and how we can make our product better and up-to-date with the market trends.
- Review Process is quite simple
- Easy to use UI
- Custom questions
- Could help us use the detailed reviews as case studies
- Limited reuse of content
We use the TrustRadius platform to efficiently gather in-depth customer reviews and ratings. These reviews are objective, comprehensive, balanced and complementary to those we gather through our own surveys. The TrustRadius reviews give the prospective buyers of our construction software another perspective on our capabilities and on what it's like to do business with CMiC. In addition to having the reviews available on the TrustRadius portal, we have started syndicating them through our website and will soon proactively share them through our inside and outside sales teams. Comprehensive, 3rd party reviews, ratings and references are an essential component of how our enterprise and Cloud software buyers evaluate vendors and choose a solution that is aligned with their requirements and expectations.
- Reviews and ratings are based on comprehensive questionnaires.
- Reviewers are encouraged to include both pros and cons.
- The TrustRadius team was able to accommodate the depth and breadth of the capabilities across our technology platform.
- Syndicating the reviews through our website was a relatively straightforward process.
- The embedded analytics in the TrustRadius portal allow for meaningful analysis of the information captured.
- Our Customer Success Manager, Merrell Ligons, represents what every CSM should be. He listens well; he's taken the time to understand our business and our priorities; he's proactive and always follows up; he understands the value of the TR platform and how it can help our business; he's a strong communicator; and he's one of the most approachable, genuine and likable professionals I have ever worked with in a CS role.
- Within an industry (e.g., construction software), better standardization across product categories (and product nomenclature) so that different vendors can be more easily compared.
- A more streamlined process to define the different tags that get deployed as part of each vendor profile.
- More visibility around the way customer reviews are solicited: target sub-groups, email waves, response rates, follow-ups, opportunities for message tuning, etc.
- Better visibility into 'WIP/incomplete' review follow-up to drive higher completion rates.
May 28, 2020
Versatile Review Technology
TrustRadius has helped us secure more honest feedback from our users. We are able to provide Sales Enablement materials through trusted reviews and bring back feedback to our product team that aids in discovery and development.
- Partnership through onboarding and beyond
- Integrations
- Assistance running review procurement campaigns
- None
TrustRadius is used by our marketing and analyst relations teams to enable sales by leveraging client references, utilise lead generation, and further enhance our marketing efforts with various content. The ability to pull comparative reports on intention, product and ratings, partnered with the function of tagging specific quotes in reviews, not only helps feed valuable information to our product marketing team, but also contributes greatly to equipping our sales team.
- Ability to utilise review quotes and generate widgets across our platforms and materials.
- Highly responsive and dedicated Customer Success Manager.
- Usability of the TrustRadius website platform.
- Various value offerings to vendors around sourcing and utilising information and insights.
- Room for additional development around navigation of vendor portal, or, brief descriptions on each portal page, or, direct links to how-to resources placed at the top of relevant portal pages.
- Ability to generate and manage different 'Acquire reviews' links in a campaign manager style section.
May 08, 2020
TrustRadius: Trusted By All
We've been using TrustRadius for about two years. I've personally used TrustRadius for less than that time but it has been helpful when used by our marketing and sales teams. We utilize our reviews on TrustRadius by turning them into case studies and embedding them on our product pages. We have also started using their Chrome extension so our sales team has easy access to reviews so they can embed them in prospect/customer correspondence, presentations, and other materials.
- Sourcing reviews about our products that are honest and in-depth.
- Google Chrome extension to access reviews quickly and efficiently.
- Easy to tag reviews to group them for certain use-cases.
- Reporting can be improved.
- Some offerings are a little expensive for the value they provide.