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TrustRadius
TrustRadius for Vendors

TrustRadius for Vendors

Overview

What is TrustRadius for Vendors?

Virtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.

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Recent Reviews

Highly recommend!

10 out of 10
September 15, 2023
Incentivized
We use Trustradius for our brand awareness and review collection. It helps us to increase our prospect reach, as they can compare …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

1 video

User Review: TrustRadius For Vendors Allows Business To Relay Quality Info To Prospective Buyers
03:28
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Pricing

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Customer Voice

Starting at $30,000 (multi-year discount available)

Cloud
per year per product

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $30,000 per year
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Product Demos

Getting Started with TrustRadius

story.screenspace.io

WTF is a Decisioning Platform?

app.screenspace.io

TrustRadius Vendor Portal Demo

Storylane
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Product Details

What is TrustRadius for Vendors?

TrustRadius mends the trust gap between technology buyers and providers. Delivering the most credible buyer decisioning platform for software across industries, TrustRadius helps decision-makers confidently choose technology with vetted, peer-based guidance. Providers are empowered to tell their unique story, engage high-intent buyers, improve conversion, and gain customer insights. More than 12 million annual visitors generate and use high-quality content like verified reviews, data, and ratings on TrustRadius.com.

TrustRadius offers a set of vendor solutions aimed to help technology companies harness the authentic voice of their customers, use that content in their own channels, and activate downstream intent to find and convert in-market buyers.

The Ultimate+ package helps vendors drive demand by leveraging category-level intent data, which allows vendors to target visitors to their own product pages as well as competitors’ pages in their category. The Ultimate package offers product-level intent data to deal intelligence on buyers looking at their products, including leveraging our LinkedIn Matched Audiences integration. The Customer Voice package helps product marketers, customer marketers, and analyst relations professionals use TrustRadius content in marketing and sales channels to increase conversion, accelerate sales cycles, and enable sales teams.

TrustRadius for Vendors Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Security

Frequently Asked Questions

Virtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.

TrustRadius for Vendors starts at $30000.

TechValidate, Gartner Peer Insights, and Peerspot are common alternatives for TrustRadius for Vendors.

Reviewers rate Support Rating highest, with a score of 9.6.

The most common users of TrustRadius for Vendors are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(356)

Attribute Ratings

Reviews

(151-175 of 257)
Companies can't remove reviews or game the system. Here's why
David Cardiel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use - once you're up and running it's easy to log on and see results.
  • Customer support and enablement - The team hosts weekly calls and quarterly progress reports with my team. This is HUGE for us.
  • Pricing model and auto renew (don't do it TR).
  • Customer service/success - This is a positive and a negative. We did have to push for the level of service that we get now. No complaints now but did have to push for it.
  • Understanding of the customer's needs. Our situation, like everyone's, is unique but in our time of transition it took a TON of conversations to get TR on the same page as us.
Greg Fry | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • User interface makes it easy for people to navigate the portal, find the solution they're looking for and post a review.
  • The integration with Influitive makes it extremely easy for us to source positive reviews from customers.
  • The review widgets are easy to host on our landing pages which adds real value to prospects evaluating software.
  • I think the only real area I have for improvement is around the category for construction. It's very limited to just one category, which doesn't account for many of the different offerings in construction software. As such, we are compared to solution providers that really don't offer the same service we do.
Brittney Kelsey | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The user interface is very easy to use, whether that is acquiring or managing reviews or pulling reports
  • The TrustQuotes for Web is a great feature. We tied it into our sales enablement tool so our sales org could copy and paste quotes directly into their emails or decks.
  • More detailed reports and granular buyer intent data
Shannon Cardwell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It provides our company in-depth information on how our customers are using our products, which we can use to educate our sales teams.
  • As our reviews and ratings count grows, we are better able to reach our customers with the answers and information they need, from end users just like them.
  • Our brand is able to move further into the consideration set of cloud providers due to a consistently increasing number of proof points from happy customers.
  • The backend data available should be expanded to show sourcing/campaign data (i.e. what tactics drove the reviews & ratings).
  • A ready-made tracking link creator would be useful to reduce potential error.
  • A ready-made list of tactics to deploy based on the strength of a brand's review presence would be helpful in getting a program up and running.
Paige Mummert | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Very useful in regards to tagging and organizing quote library.
  • Can quickly sort and find a specific customer review
  • Accurate reporting on ratings and amount of reviews
  • Not being able to create unique slugs in the vendor portal
  • Easier to use reporting features at times can be non user-friendly
  • Not able to allow customers to leave reviews in their native language, which being a global company this cuts out all of our non-english speaking customers and prospects.
October 07, 2019

Highly Recommended

Dustin Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Gain insight into customers experience
  • Offer help for those who needed it
  • Prepare future offerings around common themes appearing in reviews
  • In-depth reporting for vendors, more insight into when & how our page is being utilized by customers.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Our CSM is great. We have standing meetings to review progress and keep informed about new capabilities that TrustRadius has rolled out.
  • TrustRadius makes it very easy to reach out to customers to source new reviews.
  • TrustRadius is an important source for new leads for us.
  • TrustRadius is the number two review site for our industry, behind G2Crowd. At least, that is the perception. However, what we are finding is that we have roughly the same number of reviews on both sites. That being said, we would always like to see TrustRadius drive even more traffic to their site and our product page.
  • TrustRadius' product segmentation can probably be a little better. G2Crowd does an excellent job of identifying markets and submarkets.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Lots of details and thorough feedback mechanism
  • UX is a bit plain
  • It's been difficult trying to drive more reviews since the process seems to take customers more time than other review sites
  • Lacks ability to include downloads or videos
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The curated questions we can ask to show off our features over our competitors.
  • Tagging reviews and using those quotes for other marketing materials.
  • The widget tool to create webpages with the best quotes.
  • Getting reviews organically. We run into problems of being static on review count.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Ability to embed customer reviews on our website, landing pages etc.
  • Ability to collect usable quotes from the TrustQuote module
  • Capture advocates for our customer reference program
  • It would be nice to create slides automatically from TrueQuote module that can be inserted in customer-facing presentation
  • Ability to create a short (one-pager) customer case study directly from the tool
  • Ability to create social cards that can be leveraged on social media
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use for building TrustQuotes and tagging/organizing those quotes into certain segments
  • Dashboard gives you a clean view of relevant metrics
  • Does a great job of identifying which of our clients are willing to be a reference for us
  • The process for getting profile update approvals is long and drawn out. Unnecessary in my opinion.
  • The limited number of categories is frustrating, especially if you have a multi-product offering
  • There is a lack of buyer intent data at our fingertips
  • There is no way to see pending reviews. This is important because it gives us instant feedback on the success of a review campaign. You only get to see the reviews, or at least know of reviews, once they have been approved by TrustRadius.
  • Wish they offered template resources that can auto-populate our data into for sales enablement. With our small marketing team, it's too hard to set aside time to create the resources for our sales team, that we would deem 'successful'.
Pia Simeoni | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Company leadership (Vinay) and staff (Ryan R.).
  • Creation of buyers' guide.
  • Reviews and review tagging.
  • Widget creation.
  • Integration with Salesforce.
  • Pricing is high.
  • Difficult to prove ROI.
  • Tagging can be cumbersome if you don't get help with it.
Sonya Hansen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Review widget gives us the ability to embed customer reviews on our website, landing pages and more. This allows us to use our reviews in multiple channels and maximizes our investment in the program.
  • Review capture is easy. TrustRadius makes it simple to gather customer reviews. We provided a list (under NDA) and the outreach was done. They also helped us incentivize customers and share why their review would be so helpful.
  • Customer success is great. Our CSM, Ryan is always giving us proactive tips, connecting us with the right people and helping get everything set up and running well. We really appreciate having someone to go to when we have questions.
  • It would be nice to give reviewers a reason/incentive for leaving a complete or well-rounded review.
  • Data & reporting - would love to use the data in our reporting, but it's pretty bare bones.
  • The sales process can be a little confusing as the pricing seems variable. At one point, I was asked what I would pay for the service and that seemed like a backwards way to do business.
Alok Ajmera | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to work with, the platform and the organization.
  • Our voice is heard. We've seen changes to your platform based on feedback my team has provided.
  • There is some ambiguity in the scoring algorithms. If I have 5 reviews, with an average score of 9.5. It doesn't mean my TR score will be 9.5. This can be misleading to prospective buyers.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Helpful account managers who are like an extension of our internal team
  • Opportunities to share product feedback and influence future portal improvements
  • Clean, easy UI
  • Reporting capabilities (though they are releasing improvements)
  • Pricing - very expensive
  • Integrations
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Service is so helpful and thorough making sure we get them most out of the tool
  • Easy to use and navigate
  • Very responsive and helpful rep.
  • The cost is a little high for something that you cannot prove out an ROI for the business case.
September 11, 2019

Get buy in before you buy

Gillian Farquhar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Really excellent customer success team
  • Ability to shape questions that differentiate Qlik offerings
  • Ability to see what large companies are researching Qlik offerings
  • The interface is clunky and not intuitive in places
  • To really leverage the tool, you have to involve Product Marketing, Customer Success, Support, etc. - and doing that, there needs to be a lot of resources to help vendors. There aren't enough examples.
  • Lack of examples of how large customers are leveraging TrustRadius externally.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Continuous support in gathering new reviews.
  • Easy to process and organize interviews based on variables such as industry, company size, location, and use case.
  • Easy deployment of review widgets across various online marketing platforms.
  • The ability to connect directly with reviewers who have expressed interest in being a reference. This has created a continuous pipeline for new case study prospects.
  • The use of both XX / 10 rating and star ratings may cause some confusion among readers.
  • More customization of the widgets would be helpful. There is a custom CSS field, but more built-in options would provide more flexibility when deploying TrustQuotes on the web.
Pras Chatterjee | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • TrustQuotes Web - although not currently in use, I love the fact that reviews can be curated on local websites providing a true/authentic interpretation of our offerings
  • Tagging Capabilities- this is an extremely powerful feature that allows vendors to tag reviews in multiple ways and then collect and collate this information in a clean and presentable manner.
  • Review Participation - having TrustRadius as a partner in obtaining reviews through campaigns or onsite (conferences)
  • Product Splitting - Some solutions span multiple offering areas as rarely do products these days accomplish just one thing. Would be great if a product could sit in multiple areas and questions for end users directed based on their primary use case.
  • The ability to source reviews onsite (conferences) beyond a LinkedIn authentication as most users submitting a real time review may not be aware of their LinkedIn authentication
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