TrustRadius for Vendors

TrustRadius is one of, if not the best, platforms for review quality. Others tend to come in at the 125-175 avg words/review, where I'm seeing 300+ avg words/review for our content. While I don't believe that TrustRadius is the only vendor that should be utilized at an organization, the quality is almost unmatched.

TrustRadius offers top quality for review content because the customer is able to respond to questions that are unique to that product. As a result, the content can be leveraged to create different types of customer assets like customer quote cards, social cards, and case studies to support sales, marketing, and customer success.

Content quality is great and love that above and beyond the standard questions, you have the ability to ask custom questions (major differentiator).

The quality of the review content is great! It's different from other sites in that we are able to steer the type of product review feedback we're looking for through the use of custom questions. We also like the ratings and being able to see how many customers would recommend us to their colleagues.

The quality of our customer reviews is above par. We're provided with a level of detail we don't often get, as well as important critical feedback we're able to get into the hands of our product teams to make improvements.

The quality of content collected from customers on TrustRadius is excellent.

The content quality on TrustRadius is excellent. The content quality differs from other review sites because you are able to motivate customers to leave meaningful feedback by tailoring questions specific to your industry and product. The questions on TrustRadius encourage insightful responses that general questions such as 'What do you like or dislike?' cannot accomplish.

TrustRadius content is ready to use, and it delivers the value proposition you need to continue to spread out your message.

The quality has been high. There are a good amount of required fields in the process of the review. This could also result in drop-offs from reviews. However, for the reviews that do come through we know they will be of use to us.

We're quite happy with our reviews! The content is more descriptive than some other review sites.

Strong. The reviews of our company on TrustRadius are varied, mixed and different because of companies contacted and personas and roles that were reviewed. Nice variety of customer tones.

The quality of reviews on TrustRadius is second to none when comparing to other review sites. These are the kind of reviews we want to show to prospects because they are honest and valuable!

All-in-all, the quality of the reviews with TrustRadius is great. We'll have the occasional short review or one that doesn't really make sense or feels outdated, but for the most part the quality of the reviews is really solid. It's extremely rare that a review doesn't have multiple quotes pulled from it.

With TrustRadius, we're able to get authentic, in-depth, up-to-date reviews from a wide variety of customers across different industries.

The majority of the time the review content is great. We are able to add customizable questions, which allows us to get meaningful insights that we can then share internally. Some review sites only require minimal content which results in one-worded reviews such as "good" or "bad". I can always trust the feedback we receive on TrustRadius.

Great use cases, feature feedback, support etc. Most reviews are detailed and we're able to feature top testimonials on our website.

The quality of the customer reviews was very good and superior to several other customer review sites that I have used. Here's how:
- reviewers are vetted to ensure they are qualified whereas another site seems to stress quantity over quality
- reviewers can either be anonymous or named whereas another site we use only allows anonymous reviews
- questions asked are more relevant and result in reviews that are more helpful to prospects

Reviews collected by TrustRadius are detailed, well structured, and to the point. They give step by step guidance and a one-question-at-a-time approach, and the clear progress bar encourages customers to complete the review and reduces dropouts.

The custom questions are very useful to underline your product strengths and to get valuable feedback.
The quality of the content collected from our customers is great and a lot of time we could also get information we didn't get with other vendors, like for example TrustRadius told us which customers express the willingness to be testimonials for our company.

The review content is very good and we're getting to a point with my product (EPM), where we believe we have a minimum viable number to gather trends. My experience is that TrustRadius has been very hands-on (this experience was also the same when I worked with them at a much smaller company) especially as it comes to helping vendors source more quality reviews. The customer account teams are eager to share experiences and learned best practices. We were able to increase the number of a specific product (EPM) reviews by 10 fold due to focused joint efforts. The quality of reviews has been pretty good, although now we would like to get more metrics and more reviews that support our messaging and strategies.

Finally, the capability to filter, tag and share the review information in multiple ways (Trust Quote Anywhere tool) makes the content considerably more helpful and better -- as we can leverage the reviews easily for our sales teams and for content.

Reviews are more thorough and well thought out.

The content generated from TrustRadius is industry-leading. The ability to partner on developing survey questions to ensure reviewers are provided an opportunity to provide relevant feedback to their industry and roles is great. In general, the content generated is enterprise-grade and relevant to our buyers.

Customers are able to provide public reviews and opt-in for reference follow-up. We were also able to customize some of our questions allowing us to drill down topics that we want to know more about.

There's a vast difference in review quality compared to other review sites. The reviews are longer, more in-depth, more pointed, and really give us the information we're hoping prospects are reading when looking at our reviews.

We tried to generate user reviews ourselves in the past before working with TrustRadius, and it did not work so well. We clearly see the difference since we started working with TrustRadius. Our review campaign has just started, but it has already proved to be efficient.