Tungsten PaperPort Reviews and Ratings

Rating: 9 out of 10

Score

9 out of 10

Community insights

TrustRadius Insights for Tungsten PaperPort are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Unique PDF Merging and Page Extraction: Users have emphasized the valuable feature in Kofax PaperPort that enables them to merge documents and extract pages from multiple files to create a new PDF, distinguishing it from other PDF readers.

Efficient OCR for Searchable Documents: Customers highly value the OCR functionality in Kofax PaperPort, which efficiently converts scanned documents into searchable PDFs, allowing for convenient text-based searches within the content.

Essential Format Conversion Capabilities: Reviewers find the ability to convert various formats to PDF and vice versa essential in Kofax PaperPort, especially when specific formats are required for document uploads. This feature streamlines their workflow and enhances document compatibility.

Reviews

10 Reviews

I've used it for years. It WORKS. I intend to continue using it.

Rating: 8 out of 10

Incentivized

January 14, 2025

Use Cases and Deployment Scope

Tungsten PaperPort helps us solve the problem of simple file organization. We'd been scanning billing, receipts, etc for years, but never had a solid organizing method. Tungsten PaperPort helps us focus not only on the organizational side of that, but also subsequently being able to find something AND open it quickly. That's where things didn't work as well before. Tungsten PaperPort kind of focuses that process... namely, get a good, organized folder structure setup - then be able to search that mass of data and open files, all within a singular app.

Pros

See folder structure
Create folder structure
Move items around between folders
Open those items all within the same app

Cons

I can't say that anything there strikes me as particularly weak or missing.

Likelihood to Recommend

As I mentioned previously, in our office, we use it simply to organize scanned billing and receipts - but also client correspondence, internal notes, etc. I guess we really don't push it that hard. It's not that IT organizes anything; it's that it provides an environment that's conducive to US organizing things - and it subsequently lets us search and view things all within that same environment. THAT'S what's convenient.

Verified User

Engineer in Information Technology (1-10 employees)

Vetted Review

30 years of experience

Paper organization beyond belief! Throw out your filing cabinets and finally become a TRUE paperless office!

Rating: 9 out of 10

Incentivized

March 28, 2022

Use Cases and Deployment Scope

We use Kofax PaperPort to work towards a 'paperless office'. We scan in receipts, invoices from other vendors, etc. It helps us keep everything organized and 'searchable'. We can then shred the paper copies allowing for a lot less filing cabinets. Kofax PaperPort also allows us to edit any PDF Documents, stack multiple documents, etc.

Pros

PDF Editing.
PDF combining/stacking/unstacking.
Adds Search-ability to documents.
Organization of scanned documents.

Cons

A little clearer indication of which document gets stacked on which when stacking documents.
PDF editor sometimes messes up PDF formatting.
Program sometimes completely crashes for no reason.

Likelihood to Recommend

Kofax PaperPort is great for any office that has paper documents - seriously! We have set up multiple businesses to use Kofax PaperPort to cut down their storage of paper receipts, invoices, documents, etc by nearly 90%! Their office is much better organized and they have the ability to edit PDF Documents for a lot cheaper than buying Adobe Acrobat.

Michael Craven

Owner/President/CEO in Professional Services at P.C. 911 (1-10 employees)

Vetted Review

Reseller

15 years of experience

View profile

Great software

Rating: 10 out of 10

Incentivized

August 2, 2021

Use Cases and Deployment Scope

I have a whole on-line filing system using PDF documents sent to me, or scanned into PaperPort. These documents can be easily obtained for reference, or emailed to a third party. I also use many of the editing features that are available. It's a very powerful program.

Pros

Scan documents directly into PaperPort.
Filing system makes document retrieval easy.
Powerful PDF editing tools.

Cons

It should have a back button, so if you go from one folder to the next, it would be simple to get back to the first folder.
When you combine two PDFs, it should retain the title of the one that's on top.
The send to bar should be easier to change.

Likelihood to Recommend

Verified User

Vice-President in Finance and Accounting (1-10 employees)

Vetted Review

15 years of experience

PaperPort - FileManager cum scanning tool

Rating: 7 out of 10

Incentivized

May 8, 2021

Use Cases and Deployment Scope

Kofax PaperPort is used by everyone in the organization but primarily used by Administration, HR and Finance functions as they need to deal with a lot of physical documents. It is also used by a lot of operation teams handling clients' Accounts Payable processed. It enables an organization to create a digital filing system with search and indexing capabilities to find the information easily. Also, with its inbuilt OCR capabilities, it also helps extract unstructured information from the documents and convert it into structured information.

Pros

With Kofax PaperPort, documents can be merged, pages can be extracted from multiple documents and combined to make a new PDF document. It is an important feature as one needs to do it very often and more ubiquitous pdf readers like Adobe Acrobat Reader DC lacks functionalities like these.
Kofax PaperPort scans the documents and using it's OCR, converts these scans to searchable PDF documents so that these documents can be searched based on the text content in them.
Functionality to convert other formats to PDF and PDF to other formats. This is important as many times , we need to upload certain documents only in a specific format and conversion is required to and from PDF format.

Cons

Only compatible with Windows. Has no support for Mac based devices.
Support needs to be improved as it's currently not up to the mark.
Hangs a lot which should not happen considering the kind of hardware being used.

Likelihood to Recommend

It's a good tool for the organization which still send or receive a lot of paper documents. Keeping a track of paper receipts and documents is messy and not sustainable beyond a point. With Kofax PaperPort, the documents can be digitized and stored and even the information can be structured and the processes can be automated.

Annie Jain

Consultant in Information Technology at Tata Consultancy Services (10,001+ employees)

Vetted Review

1 year of experience

View profile

Need more accessible Customer Service

Rating: 1 out of 10

April 17, 2021

Use Cases and Deployment Scope

I had used PaperPort for 10 years with great success. Unfortunately, when I upgraded to the pro version I found it difficult to set up a template. Now I have to re-set all scan parameters each time I want to scan something. I had to stop using it in favor of the scanning device software. I tried to find a number for customer service, but can't find one anywhere on the site that yields a live person to discuss my issues. Although I have really liked this product for years there is now a disconnect in customer service. It shouldn't be that hard to get a five minute conversation to solve this issue.

Pros

Nice interface
Easy to store from scanned item
Fairy quick scanner engine

Cons

Customer Service
Ease of setting templates

Likelihood to Recommend

I don't use it anymore because I can't figure out how to set up templates for repeating scan scenarios. I would like someone from customer service to contact me.

Robert Hames

CEO (Chief Executive Officer) in Sales at dBAtlanta (formally Direct Build) (11-50 employees)

Vetted Review

10 years of experience

I'm glad that PaperPort is away from Nuance

Rating: 9 out of 10

April 17, 2021

Use Cases and Deployment Scope

Scanning to a computer system for archival purposes is fairly easy, but the ability to "clean up" a scan, and to save just portions of a scan is only possible with a tool like PaperPort.

From PaperPort's entry into the business world via Visioneer's Scansoft and Xerox Corporation's OCR push in the mid-1990s to today's PaperPort Pro have been the most useful tool in my office.

Pros

The editing of a PDF or image by cleaning up an image are most important to me.
Ability to remove scanning artifacts from difficult to scan items at the actual pixel level.
The ability to set scanner profiles makes workflow easier.

Cons

Default to Image View in opening a scanned PDF. For my work, I have other tools to just view a PDF. I would like to see a setting to default to Image View or Adobe Reader to open a PDF.

Likelihood to Recommend

I see none.

In moving from OS to OS, the first thing that I search for is to purchase PaperPort for the device.

Verified User

Executive in Engineering (1-10 employees)

Vetted Review

25 years of experience

Good Program. Saves me a lot of time every day.

Rating: 8 out of 10

Incentivized

April 6, 2021

Use Cases and Deployment Scope

A good document management program. I use "Duplicate" and "Unstack / Stack" a LOT. I have used this program for over a decade. Solid performance.

Pros

Pdf Management

Cons

Freezes if scanner is disconnected while program is open
when annotating, smaller file size

Likelihood to Recommend

Good program for a business that works with documents that need manipulation, duplication, annotation.

Joseph Graves

Owner in Marketing at I Hate Buying Insurance (1-10 employees)

Vetted Review

12 years of experience

View profile

No Customer Service

Rating: 1 out of 10

April 2, 2021

Use Cases and Deployment Scope

Had been using it as file organizer and to complete documents. Sadly, it's stopped working!

Pros

None for the current verision

Cons

Will no longer open so nothing works

Likelihood to Recommend

Back 15 years ago it worked perfectly. Used my old version until it had to be updated, which I did last year. After updating it recently it no longer will open and I can not find help with the issue. Tried solutions found online but non will work so it's a wasted $200!

Linda Hagan

Owner in Sales at Kofax (1-10 employees)

Vetted Review

15 years of experience

Superlative File Manager

Rating: 10 out of 10

March 31, 2021

Use Cases and Deployment Scope

PaperPort is an invaluable File Management Tool. My copy is currently storing close to 100,000 files of a significant variety in many different formats. Its functionality includes rapid access and rapid file conversion to different formats. Its import of scans and integration with my scanner is without peer.

Pros

Saves and organizes e-mails by customer, by theme and by date.
Converts many different formats to .pdf files
Integrates beautifully with OneDrive & DropBox
Stores customer profiles several layers deep
Provides for very rapid and accurate searches.

Cons

Sometimes chokes on "html" files

Likelihood to Recommend

Almost all aspects of File Management are handled very well.

Verified User

Consultant in Information Technology (1-10 employees)

Vetted Review

15 years of experience

Paperport is all you need!

Rating: 10 out of 10

Incentivized

January 5, 2018

Use Cases and Deployment Scope

I use it both for business and personal use. PaperPort Pro is a great suite of tools to not only scan documents but also manage and manipulate them as well. It has features to help you organize all of your files and directory structures, edit documents, convert documents, input documents, and share documents. I could not operate my solo law practice without it. I also use it for all the other businesses I operate, both for-profit, and non-profits.

Pros

Document and directory organization
Editing documents
OCR documents
Scanning documents with many features to adjust the scan results
View thumbnails of most document types for easier identification

Cons

Better options to edit and rearrange the toolbar menus
Nothing else, it's really a great product!

Likelihood to Recommend

I honestly do not know of scenarios where it is not suited. For instance I use it to organize all my home receipts, manuals, documents, personal history documents, genealogy, recipes, craft instructions, etc. But also use it for complex business uses as well.

Diane Leigh Davison

Founder & President in Legal at IncItUp! Co (1-10 employees)

Vetted Review

10 years of experience

View profile

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Reviews and Ratings

PaperPort - FileManager cum scanning tool

Rating: 7 out of 10

Incentivized

May 8, 2021

Use Cases and Deployment Scope

Pros

With Kofax PaperPort, documents can be merged, pages can be extracted from multiple documents and combined to make a new PDF document. It is an important feature as one needs to do it very often and more ubiquitous pdf readers like Adobe Acrobat Reader DC lacks functionalities like these.
Kofax PaperPort scans the documents and using it's OCR, converts these scans to searchable PDF documents so that these documents can be searched based on the text content in them.
Functionality to convert other formats to PDF and PDF to other formats. This is important as many times , we need to upload certain documents only in a specific format and conversion is required to and from PDF format.

Cons

Only compatible with Windows. Has no support for Mac based devices.
Support needs to be improved as it's currently not up to the mark.
Hangs a lot which should not happen considering the kind of hardware being used.

Likelihood to Recommend

Annie Jain

Consultant in Information Technology at Tata Consultancy Services (10,001+ employees)

Vetted Review

1 year of experience

View profile