Twilio is reliable for whatsapp business integration
We have integrated our software with Twilio Whatsapp API to send patients their prescriptions and appointment information, as well as …
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What is Twilio?
Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
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Programmable Video
$0.0015
Cloud
per min per participant
WhatsApp Business API
$0.0042
Cloud
Per WhatsApp Template message sent
WhatsApp Business API
$0.005
Cloud
Per WhatsApp session message
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.twilio.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Integrations
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- Tech Details
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What is Twilio?
Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.
The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.
Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.
With Twilio’s Customer Engagement Platform, users can:
Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.
Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.
Access tools to build, deploy, iterate, and scale customer engagement applications.
Build secure, and compliant customer engagement applications for customers in over 180 countries.
Twilio Features
- Supported: Twilio Flex (Call/Contact Center)
- Supported: Twilio SendGrid Marketing Campaigns
- Supported: Twilio SendGrid Email API
- Supported: Programmable Messaging
- Supported: Programmable Voice
- Supported: Programmable Video
- Supported: WhatsApp Business API
- Supported: Twilio Conversations
- Supported: Programmable Wireless (IoT)
- Supported: Super SIM
- Supported: Phone Numbers
- Supported: Short Codes
- Supported: Twilio Authy
- Supported: Developer Tools
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What is Twilio?
It’s time to build: Contactless Deliveries
Twilio Flex
Twilio Super SIM
Twilio Integrations
- Microsoft Azure
- Google Cloud AI
- Salesforce
- Zendesk
Twilio Competitors
Twilio Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | We support 180 countries world-wide. |
| Supported Languages | English |
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Reviews and Ratings
(206)Attribute Ratings
Reviews
(1-25 of 70)Companies can't remove reviews or game the system. Here's why
April 03, 2024
Twilio is reliable for whatsapp business integration
We have integrated our software with Twilio Whatsapp API to send patients their prescriptions and appointment information, as well as links to log in to our application.APIs and SDKs are also easy to integrate so it is not time consuming.Changes are also easy to make.What I like the most is We use Twilio for automated whatsapp notifications that send both prescriptions and medical orders to patients and scheduled appointment reports to doctors from our cloud telehealth platform. Usually medical appointments have modifications and cancellations and it is very useful to notify everything by whatsapp.It gives us confidence as a provider as we transmit sensitive personal data.
March 29, 2024
In my opinion, Unreliable
Our company uses Twilio primarily to send and receive SMS/MMS messages that are generated by our platform.
February 26, 2024
When do you need to use Twilio?
We use Twilio to send personalized marketing messages or promotions directly to customers' phones via SMS or WhatsApp. This help in increasing engagement and keeping the customers informed about new features and offers that they may want to take advantage of.
In addition, it helps us drive sales while at the same time keeping a pulse on what sort of products/services our customers might want to see next.
In addition, it helps us drive sales while at the same time keeping a pulse on what sort of products/services our customers might want to see next.
February 16, 2024
Scaling with Twilio Studio.
We have used the Twilio SMS platform for years and recently started using Twilio Studio to make outbound voice calls. The scope is to send a lot of messages and calls connecting doctors with their patients.
January 07, 2024
Twilio was the right choice
We develop a Software as a Service management system for various sports schools (surfing, kitesurfing, windsurfing, snowboarding, skiing etc). We use Twilio for automated SMS notifications that are being sent to both owners of the schools, employees as well as the customers of the sports schools. Sports schools have a lot of changes in their daily schedules and automated SMS notifications help them a lot in their business.
January 04, 2024
Twilio Reliable.
We currently use Twilio Sendgrid, programmable voice, and SMS in our current Fintech solution. The programmable voice was part of our IVR setup, which proved more stable than our previous service provider. Also, Twilio Sendgrid & SMS is a reliable service for our alert engine module, ensuring our clients are notified promptly based on their configuration.
October 26, 2023
Best in class communication services
[Twilio is] used to manage communication with our clients in the ways that our clients work outside of emails. It allows us to communicate with our clients by voice calls and text messages. We used to use programmable wireless to provide on demand connectivity as we travel with our equipment but have shifted to other vendors as they spun off that business.
October 19, 2023
Beware TWILIO!
We have been using Twilio's texting feature for our clients for over 1 year. Due to new regulations, we had to provide additional information about our use. As a result, the feature on our software was "halted." We completed the documentation and have reached out to Twilio dozens of times over the past month, and cannot get the feature back up and running with any success.
In my experience, Twilio keeps putting our "campaign" off for days at a time. In my experience, we contacted with no response multiple times and at this point, we will likely leave Twilio for another provider unless something changes this weekend.
I would not recommend Twillio at all for setting up for a client. In my opinion, it has been a "MONTH" long nightmare to get this feature back up and running.
In my experience, Twilio keeps putting our "campaign" off for days at a time. In my experience, we contacted with no response multiple times and at this point, we will likely leave Twilio for another provider unless something changes this weekend.
I would not recommend Twillio at all for setting up for a client. In my opinion, it has been a "MONTH" long nightmare to get this feature back up and running.
October 10, 2023
A Game-Changer for Communication Solutions
Twilio has helped our company with activating our clients' abilities to send SMS messages through our software. It has allowed us to grow much quicker than anticipated as it alleviated a painpoint that affected both our clients and us. Twilio has also helped us resolve unique client requests that would've otherwise not been solved.
October 10, 2023
Great Twilio products, easy to adopt, revolutionary solutions.
We implement Twilio SMS API directly in our solution that allows to send notifications about account and billing changes to all our users with efficiently, easy to use and quickly.
October 07, 2023
A road to better customer penetration
We are a software integrator, helping Twilio customers onboard onto Twilio products. Our customers use twilio in the following manner:
- Onboard customer into their CRM
- Customer support
- Outbound marketing messages
- Use Twilio IoT to track to their fleet
October 06, 2023
Twilio - Multiple great products!
I've used Twilio products and services for the past few years on a wide range of website projects. Their Sendgrid email API / service is an invaluable tool for my own business and it's used by a wide range of my clients. The API is easy to implement with WordPress and can guarantee email delivery (especially critical for e-commerce based sites). The Twilio support team is also amazing on the rare occasion when an issue pops up. The team is very responsive and always happy to help solve any problems. I've also used Twilio's Authy app to manage two-factor authentication on various website. The app is far more convenient vs text messages and makes it very simple to manage the Two Factor process across multiple site / accounts.
October 02, 2023
Satisfied with Programmatic Messaging
Passengers onboard aircraft with our hardware installed are able to send SMS messages to people on the ground. We use Twilio to facilitate private conversations between the aircraft passengers and their contacts. Twilio allows us to provide this functionality such that the people on the ground do not need to install any additional apps; they simply use their normal text messaging app to read and reply to messages from the user flying on the aircraft.
September 30, 2023
Delivers as promised to both my clients and my businesses
Our clients communicate last minute shipping information with their drivers.
August 03, 2023
Twilio has real bad customer service!!!
Score 1 out of 10
Vetted Review
Verified User
I usually don't leave reviews but I am so upset of how Twilio treated me and my business that I feel an obligation to do so. In my experience, Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo or other service providers. Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my business was being damaged every day by it. I would never recommended Twilio to any businesses or consumers.
July 31, 2023
Affordable entry point for small nonprofits
During the pandemic, we needed to engage the many new hikers and other outdoor recreation folks coming to our parks. However, we had limited staff, budget, and capacity (it was 2020 after all). We found Twillio and with its grants program, got up and running in a couple of weeks with a text auto-responder to provide customer service and fundraising follow-up to a wider audience. Since then we have expanded our auto-responder to encompass many "questions" our visitors have in the field, allowing us to provide prompt maps, resources, and other problem-solving tools (paper free too!)
July 21, 2023
Simplify your comunications channels with Twilio.
We needed a way to efficiently communicate with our clients. Most of them don't consider buying internet or don't have a smartphone.
July 18, 2023
Keep your customers informed via text using Twilio
We use Twilio to send text messages to customers and partners about their bill, progress on their injury cases, etc. We use that across the company but Twilio's use is heavier in some departments than others. In this day and age, customers want to be kept informed of status of their case/complaint. Customers want to know when a bill is generated, when a bill is paid and more. Twilio's SMS API allows us to keep customers informed and that increases their trust in us.
Twilio Authy is best and the simplest tool for 2FA (two factor authentication) use in our organisation. It is very use to setup and configurable. In our organisation we have to use VPN and other SSO login and we using two factor authentication using authy Only. It has functionality of backup and restore of keys so that if we install in other devices it will be easy to migrate. It is helping us by preventing unauthorised logins and security breaches.
January 10, 2022
Twilio is one of the most interesting call routing services
Given the amount of tools for voice recognition or report management, we recognize that Twilio is one of the best services oriented towards support operations and communication management that we will be able to find throughout our business life. We are satisfied and pleased to be using Twilio to cover our communication.
December 10, 2021
The last SMS platform you will need
In a world dominated by emails, we found that SMS notifications have a much higher chance of being read and actioned. We use Twilio to SMS our clients when they have new agreements to attend to, we use it to notify them of important deadlines as well as to provide a satisfaction survey where they simply have to reply with a numeric value. Due to the engagement rate being higher than that of email we were able to improve our processes based on feedback received and we were able to improve customer experience by keeping them up to date.
December 09, 2021
Massive and Reliable!
We use the Twilio integration to use Twilio in Microsoft's Dynamics 365. This integration lets our customers use SMS as another marketing feature our clients can use within Dynamics CRM. With Twilio, they can send individual or bulk SMS messages to their Leads and Contacts in Dynamics CRM. It is a simple and great feature!
December 01, 2021
Twilio is a messengers dream come true!
I use Twilio to create custom chat messages on Facebook. And it has been A great help! I am not always able to answer chat messages immediately when they come in, so having Twilio helps gather important information from a customer and sometimes can help the customer with simple questions like locations, hours of operation. Setting up the chatbot is super easy, and customer support is very helpful.
November 30, 2021
Communication via API
It is a very good app to send SMS and mail via APIs. We use it to share information within our company and with clients too. We are also working on different modules of this app to be used in our organization it helps us to ease out our work. We would like to recommend this software to everyone.
November 28, 2021
Tool to give you those quick wins!
Allows us to communicate with customers on a reliable communication channel (short message service). This allows us to target/send notifications (promotional, order status, service, etc.) to customers using smartphones or non-smartphones. SMS is legacy but still effective as it attracts attention, texts get read unline million push notifications all in all cheaper and effective method to stay in touch with customers.