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Twilio SendGrid

Twilio SendGrid

Overview

What is Twilio SendGrid?

Twilio SendGrid Marketing Campaigns provides users with segmentation, campaign editing, and deliverability. According to the vendor, Twilio SendGrid Marketing Campaigns is trusted by over 80,000 customers globally, including Airbnb, Spotify and Uber.Twilio SendGrid Marketing Campaigns aims to help users by…

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Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Basic

$15

Cloud
per month

Advanced

$60

Cloud
per month

Free

Free

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.5
Avg 8.0

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.7

Pre-Send Testing

This set of features allows marketers to test out and preview various elements of their emails before sending out email campaigns. URL validation, inbox display, and email review are some of the activities included in pre-send testing.

8
Avg 8.0
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Product Details

What is Twilio SendGrid?

Twilio SendGrid Marketing Campaigns provides users with segmentation, campaign editing, and deliverability. According to the vendor, Twilio SendGrid Marketing Campaigns is trusted by over 80,000 customers globally, including Airbnb, Spotify and Uber.

Twilio SendGrid Marketing Campaigns aims to help users by providing:

MORE EFFICIENT EMAIL BUILDING
The campaign building process is free from frustrating, rigid step-by-step wizards that slow users down. The vendor says the choose-your-path editing options save time, whether users prefer code, design, or a mix of both.

EASY, HIGH-IMPACT SEGMENTATION & PERSONALIZATION
The vendor aims to provide users with an intuitive, clean UI that makes it clear who you’re targeting. Users can also personalizing campaign subject lines and content, and design custom fields to import.

INTUITIVE, IMPACTFUL EMAIL TESTING
According to the vendor, Twilio SendGrid brings the most important campaign stats front and center so users can quickly gauge performance and iterate. When it’s time to dig deeper, Twilio SendGrid provides users with robust email activity data, inbox and geography insights, and more.

PROVEN DELIVERABILITY & SCALE
Getting your messages to the inbox is at the core of everything Twilio SendGrid does. You can upgrade to 24/7 support and expert services to bring your email program to new heights.

Twilio SendGrid Video

Twilio SendGrid Email API. Send with Confidence.

Twilio SendGrid Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Intuit Mailchimp, Constant Contact, and ActiveCampaign are common alternatives for Twilio SendGrid.

Reviewers rate Standard reports highest, with a score of 8.7.

The most common users of Twilio SendGrid are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

(1-5 of 60)

Fantastic Email Marketing Tool - Highly Recommend

Rating: 9 out of 10
August 09, 2019
Vetted Review
Verified User
Twilio SendGrid
4 years of experience
Twilio SendGrid Email Marketing is being used by our marketing team, customer service team, and our technical support team. We needed a platform that was affordable not only for storing and managing contacts but also for sending email campaigns. We also needed an email marketing tool that was easy-to-use and that offered robust features and allowed us to maintain multiple lists. Sendgrid solved this problem for us.
  • Managing email lists / audiences is easy with features like groups and segments.
  • They provide pre-built email templates that are very easy to modify. It is also super easy to create new email templates with their drag-and-drop email builder.
  • Provides clear / easy-to-read analytics of email campaigns.
  • I can easily import large email contact lists all at once or add a user manually one-at-a-time, when needed.
Cons
  • They do not offer an email signup widget for use on your website.
  • Best I can tell, I am unable to see the date/time by which a specific email address unsubscribed.
  • There isn't any social media integration for sign ups, that I am aware of.
Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts.

Great - SendGrid is the best email delivery service

Rating: 9 out of 10
December 19, 2018
AJ
Vetted Review
Verified User
Twilio SendGrid
2 years of experience
SendGrid gives you the power to mass-email and market more effectively, regardless of your skill level. Whether you are looking to custom-build your HTML templates, or would like to build out their standard templates. Our Enterprise application needed the ability to send emails to customers and partners and track their delivery/response and action taken from the email. SendGrid allowed us to roll this out fast, cheap and frictionless.
  • Email Template feature helps me a lot. Very very easy to use and manage.
  • Easy to set up, white label URL, and get emails sending through API and marketing campaigns. Fast delivery and general reporting.
Cons
  • Drag and drop is laggy and a bit confusing sometimes and can be improved. I feel it's sometimes difficult to design emails.
SendGrid is a great tool for an emailing system. It's very easy in terms of configuration, implementation, administration, cost effectiveness, etc. There are multiple features you can set up in setting sections according to requirements. I really want to appreciate the SendGrid team for creating a user-friendly and spammer-free tool. All the areas seem perfect as of now for me.

In my experience, Unbelievable incompetent support and systems are brokan in multiple places

Rating: 1 out of 10
August 28, 2023
Vetted Review
Verified User
Twilio SendGrid
1 year of experience
Marketing email campaigns - sending to over 40,000 customers
  • To me, their spam testers seem good
  • and drag and drop editors
  • flexibility with custom fields etc
Cons
  • In my opinion, their support is terrible
  • I think their systems are broken in multiple places ( especially around support )
I cannot believe that a company this size can be so incompetent. I worked through transferring my contacts ( 40,000+) from a competitor. I had several emails back and forth with them because of technical issues with adding people to the unsubscribe list. We spent a long time setting it up and then I sent the campaign. They stopped it after sending 9,000 emails saying there is "unusual activity in your account". There was no unusual activity - they are all legit. I contacted them via support ticket. They open my support ticket each time I sent it ( I can track their emails) - but they don't reply. I cannot contact them via chat online because it's broken and I cannot even create another ticket because "something went wrong". Unbelievable frustrating and incompetent. What sort of system is this? I believe I will be changing again shortly.

SendGrid Marketing Review

Rating: 7 out of 10
February 20, 2017
Vetted Review
Verified User
Twilio SendGrid
2 years of experience
We send out multiple monthly newsletters for our players as well as our game operators. Our marketing department uses it as a means to communicate with our communities and share information about upcoming events, product releases, and other vital information. We also use it to send information about the various systems we use.
  • The drag and drop feature to build your newsletter is easy to use.
  • You only pay for the email you send so pricing is extremely reasonable.
Cons
  • Customer service and technical support is difficult to get a hold of unless it is through email which has a longer response time.
  • Very HTML and coder based so if you do not know how to code, your options are limited.
  • Little bugs will make parts of your newsletter not come out right like spacing or colors in certain areas.
I think it is well suited for people who do not want to spend a ton of money on email marketing. It is also easy to use for people who do not know how to code, but there are a lot more features and capabilities if you do know how to code. This is a plus and a minus. I also think that their tutorials are very abundant and helpful if you are able to learn on your own and teach yourself how to use the software.

Accuracy is something which SendGrid is made for.

Rating: 8 out of 10
November 05, 2018
Vetted Review
Verified User
Twilio SendGrid
3 years of experience
It is being used by my Marketing department primarily. My sales department also gives some input in creating promotional and transactional emails. In my organization I use this application as one of my primary tools for promotional activities of our services. In real estate it is very much required to keep our clients updated about the ongoing offers and news. So this application helps me in doing so.
  • Its accuracy is something which I am highly impressed with. The spam percentage is almost negligible.
  • Its Drag and Drop feature in Campaign Builder for designing templates is quite easy. Even a person with an non-computer background can use it easily.
  • Its segmentation feature is a very effective option for getting good results. In this feature a user can divide email list in multiple segments and send campaigns accordingly. It helps to reduce the un-subscription rate.
Cons
  • Unavailability to get longer email history on web interface. Users can not get complete history of all the email campaigns on its dashboard.
  • Unavailability of its Android application. It is available on iOS but not on Android platform.
  • Its paid plans are very expensive for a new or growing business. They should reduce pricing for users who are having small data size.
I use it to share real estate news with my investors via newsletters. With its accuracy my investors are always updated with the information which I share with them through this application. Unavailability of Email Automation makes this application inappropriate in situations where I need to send emails to my investors with slight changes in subject lines and where I need to send an email to a certain number of people in the list after a certain interval.
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