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Twilio SendGrid

Twilio SendGrid

Overview

What is Twilio SendGrid?

Twilio SendGrid Marketing Campaigns provides users with segmentation, campaign editing, and deliverability. According to the vendor, Twilio SendGrid Marketing Campaigns is trusted by over 80,000 customers globally, including Airbnb, Spotify and Uber.Twilio SendGrid Marketing Campaigns aims to help users by…

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Basic

$15

Cloud
per month

Advanced

$60

Cloud
per month

Free

Free

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.5
Avg 8.0

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.7

Pre-Send Testing

This set of features allows marketers to test out and preview various elements of their emails before sending out email campaigns. URL validation, inbox display, and email review are some of the activities included in pre-send testing.

8
Avg 8.0
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Product Details

What is Twilio SendGrid?

Twilio SendGrid Marketing Campaigns provides users with segmentation, campaign editing, and deliverability. According to the vendor, Twilio SendGrid Marketing Campaigns is trusted by over 80,000 customers globally, including Airbnb, Spotify and Uber.

Twilio SendGrid Marketing Campaigns aims to help users by providing:

MORE EFFICIENT EMAIL BUILDING
The campaign building process is free from frustrating, rigid step-by-step wizards that slow users down. The vendor says the choose-your-path editing options save time, whether users prefer code, design, or a mix of both.

EASY, HIGH-IMPACT SEGMENTATION & PERSONALIZATION
The vendor aims to provide users with an intuitive, clean UI that makes it clear who you’re targeting. Users can also personalizing campaign subject lines and content, and design custom fields to import.

INTUITIVE, IMPACTFUL EMAIL TESTING
According to the vendor, Twilio SendGrid brings the most important campaign stats front and center so users can quickly gauge performance and iterate. When it’s time to dig deeper, Twilio SendGrid provides users with robust email activity data, inbox and geography insights, and more.

PROVEN DELIVERABILITY & SCALE
Getting your messages to the inbox is at the core of everything Twilio SendGrid does. You can upgrade to 24/7 support and expert services to bring your email program to new heights.

Twilio SendGrid Video

Twilio SendGrid Email API. Send with Confidence.

Twilio SendGrid Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Intuit Mailchimp, Constant Contact, and ActiveCampaign are common alternatives for Twilio SendGrid.

Reviewers rate Standard reports highest, with a score of 8.7.

The most common users of Twilio SendGrid are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 60)

Easy to Use! Your Marketing Team Will Love It!

Rating: 9 out of 10
July 29, 2018
Vetted Review
Verified User
Twilio SendGrid
3 years of experience
Currently, we utilize SendGrid for outbound emails to our registered candidates. Our business model includes 2 core groups, employers and candidates (B2B & B2C), but are connected in that we send candidates job openings from those employers. SendGrid allows us to do that in a very streamlined way, which helps greatly because our goal is to provide our candidates with the most up-to-date job openings. Our marketing department is the sole user of SendGrid at the moment as our processes are fully interconnected to SendGrid on the B2C side. SendGrid addresses our need to get job openings in front of candidates really at any moment that we would like, which includes both ad-hoc plans and structured plans.
  • Ease of Use - SendGrid is really very easy to use, from creation of emails to the actual delivery. This is helpful because in instances where our marketing team members are busy with other projects, an admin like myself can easily come in to assist.
  • Statistics - The reporting functionality is great for us too as it gives us insight as to performance of our emails which helps greatly in optimizing.
  • Customer Service - The SendGrid team has always been helpful with regards to best practices, new products coming out and answering any questions that we may have.
SendGrid, in our world, has been best suited for delivering emails to our candidates at a fairly quick rate. This along with providing us insights as to the performance has been very helpful.

On the B2B side, we have not found it to be as appropriate mainly because we tend to want to hit those people in a different way and the stats around those are different.

Really easy to use and integrate with other tools.

Rating: 10 out of 10
October 20, 2022
AR
Vetted Review
Verified User
Twilio SendGrid
9 years of experience
I have used Sendgrid since before Twilio purchased the business to send transactional emails to customers. We used it for welcome emails, password reset emails, MFA tokens, and general notifications. I've used Sendgrid in quite a few organizations - it's extremely easy to use and offers you the ability to connect through API or via SMTP, so it's really flexible.
  • Multiple connection options - API and SMTP.
  • Really easy to use.
  • Excellent documentation.
  • UI is very user friendly.
Cons
  • Integrated billing with Twilio.
I think Sendgrid is a great tool for sending out emails of all types. I've primarily used it for transactional emails as we've had other solutions for marketing emails, but I'm sure it would do just a good job - there is a "Marketing" section within the app you can use. Sendgrid integrates really easily with the development frameworks I've used, such as Laravel and Lumen; I've also integrated it with Moodle with ease.

Reliable and Easy to Setup Transactional Email API

Rating: 10 out of 10
November 22, 2019
We use the Twilio SendGrid Email API for sending transactional emails from our Rails web apps. Twilio SendGrid Email API's infrastructure provides us worry-free, scalable delivery and can be set up with minimal configuration.

We provision Twilio SendGrid Email API as an addon for apps hosted with Heroku, as well as use it for web apps that are hosted elsewhere. The setup is so straightforward that a developer can implement it almost immediately, without having to read deep into documentation.
  • Easy implementation for developers.
  • Reliable transactional email delivery for apps and services.
  • Reporting and analytics on emails sent.
Cons
  • Personalized service may not be as readily available for smaller businesses. If you have questions about deliverability and reputation management, you may have to learn some more of this on your own, unless you are a big customer.
Twilio SendGrid Email API is not for sending email newsletters and designing email campaigns. It is meant for transactional email. For example, when you need to send out password reset emails or other notifications from your app or service. If you want a solution that is mainly worry-free, affordable to get started with, and one that provides reporting and analytics, then Twilio SendGrid Email API is for you.

Use SendGrid if you want transactional email to look good

Rating: 9 out of 10
August 31, 2017
JS
Vetted Review
Verified User
Twilio SendGrid
2 years of experience
Stadio uses SendGrid Transactional Email not only for its automated sales and customer support outreach, but also for its core product. Stadio clients are provided hardware and software to design and implement a captive Wi-Fi login portal at a brick-n-mortar business where customers input personal data, then see mobile marketing for Wi-Fi access. As soon as the customer receives Wi-Fi access, Stadio uses SendGrid transactional email to automate a personalized email to the customer, curated by the Stadio client.
  • SendGrid's template editor is very easy to use with drag-n-drop functionality and great organization among template groups.
  • SendGrid customer support is top-notch. We also had onboarding training that was invaluable.
  • SendGrid subuser management and co-worker/"teammate" functionality is incredible for our own business.
Cons
  • SendGrid's template builder could still use some additional features that other email marketing services provide.
  • SendGrid should make the "tracking global unsubscribe" formattable so that it doesn't just align to the left.
  • SendGrid sometimes glitches and logs us out in-session.
SendGrid is the ideal partner for all transactional email needs. They basically provide the functionality of marketing email programs, but for transactional -- something competitors fail to do.

Email marketing made easy

Rating: 8 out of 10
December 21, 2018
Vetted Review
Verified User
Twilio SendGrid
1 year of experience
Our Sales, Marketing and After Sales Service departments use this software for communication purposes. For the Marketing department in my company, it is a dependable tool for promotional activities. They use it to send promotional emails to their subscribers. We use it for sending monthly newsletters to our customers.
  • It provides easy setup and easy to use features.
  • Email editor is very easy to operate for email template creations.
  • Uploading email subscribers list is very fast.
Cons
  • It lacks on multi-platform availability. We can not use it in mobile phone. Specially on Android devices.
  • Sometimes Technical support does not show activeness in resolving queries.
  • Unavailability of Email Drip functionality which is there in other softwares.
I found it very useful in promotional emails where users want to divert traffic to their websites. It ensures almost 100% accuracy in delivering your emails. It is very well suited in scheduling emails. It also allows users to schedule their email campaigns for future dates. By using this feature, users can line up their future promotional activities in advance.
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