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Twilio

Twilio

Overview

What is Twilio?

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

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Recent Reviews

Beware TWILIO!

1 out of 10
October 19, 2023
Incentivized
We have been using Twilio's texting feature for our clients for over 1 year. Due to new regulations, we had to provide additional …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Contributor in Information Technology
Health, Wellness and Fitness Company, 11-50 employees
Verified User
Engineer in Engineering
Computer Software Company, 1001-5000 employees
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Pricing

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Programmable Video

$0.0015

Cloud
per min per participant

WhatsApp Business API

$0.0042

Cloud
Per WhatsApp Template message sent

WhatsApp Business API

$0.005

Cloud
Per WhatsApp session message

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.twilio.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Twilio?

Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.

The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.

Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.

With Twilio’s Customer Engagement Platform, users can:

  • Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.

  • Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.

  • Access tools to build, deploy, iterate, and scale customer engagement applications.

  • Build secure, and compliant customer engagement applications for customers in over 180 countries.

Twilio Features

  • Supported: Twilio Flex (Call/Contact Center)
  • Supported: Twilio SendGrid Marketing Campaigns
  • Supported: Twilio SendGrid Email API
  • Supported: Programmable Messaging
  • Supported: Programmable Voice
  • Supported: Programmable Video
  • Supported: WhatsApp Business API
  • Supported: Twilio Conversations
  • Supported: Programmable Wireless (IoT)
  • Supported: Super SIM
  • Supported: Phone Numbers
  • Supported: Short Codes
  • Supported: Twilio Authy
  • Supported: Developer Tools

Twilio Screenshots

Screenshot of To access any of the products in Console, head over to the “Explore Products” section and start building.Screenshot of Whether you prefer to build with a drag-and-drop visual editor or with code, Twilio SendGrid Marketing Campaigns helps you engage your customers through email.Screenshot of Flex is a programmable Contact Center that puts you in control.

Twilio Videos

What is Twilio?
It’s time to build: Contactless Deliveries
Twilio Flex
Twilio Super SIM

Twilio Integrations

Twilio Competitors

Twilio Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWe support 180 countries world-wide.
Supported LanguagesEnglish

Twilio Downloadables

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Comparisons

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Reviews and Ratings

(205)

Attribute Ratings

Reviews

(1-16 of 16)
Companies can't remove reviews or game the system. Here's why
October 26, 2023

Best in class communication services

Verified User
Director in Marketing
Media Production Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries. With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
July 18, 2023

Keep your customers informed via text using Twilio

CS
Chirag Shukla
CITO (Chief Information Technology Officer)
Risk Administration Services, Inc. (Insurance, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
The best part is that we don't need to call Twilio. Barely ever does anything go wrong. When do have to call regarding questions about billing or account settings, they are always happy to help. We don't feel like we are burdening them. Support typically has answers for us in the first call and we seldom have to wait for escalations.
June 30, 2021

Easy go with Twilio

Verified User
Employee in Information Technology
Information Technology & Services Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Good interface to connect with different API systems for communication through different channel[s]. Twilio has good market coverage of the client across the globe for generating revenue through multi-channel approach. It works with [a] programmable feature that makes life easy for every user. Automated call is one of the advance[d] feature[s] of this tool.
May 14, 2021

Twilio, the lead[er] of all things cloud

Max Safier | TrustRadius Reviewer
Max Safier
Contact Center Solutions Engineer
VesuvITas Contact Center Solutions Group (Information Technology & Services, 11-50 employees)
Score 8 out of 10
Vetted Review
ResellerIncentivized
Support Rating
6
I would say support is not the greatest at times. Sometimes, the turnaround on a support ticket can be 24 - 48 hours even if it is a tier 1 issue. Other cloud contact centers I have worked with can resolve some tier 1 support issues on that same day.
April 29, 2021

A programmer's communication dream

KM
Kenny Meza
IT Manager
American Institute of Dermatology (Hospital & Health Care, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
I haven't had to interact with them in a lot of occasions, but when I have it was with very deep specialized questions and the person that took care of me know the software inside out. They knew how to address my questions and help me solve my problem. They also have a lot of resources in their community.
October 30, 2019

Drive 2-Factor Adoption with Authy

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.
September 14, 2019

Twilio for VoIP is awesome

Verified User
Employee in Other
Computer Software Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
Support has always been very helpful in responding and is very knowledgeable. Sometimes they do not configure their end correctly but other than that it has been a positive experience.
August 26, 2019

Don't mess around, just use Authy

Verified User
Manager in Information Technology
Higher Education Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
I give Authy a 10 here simply because it has been so easy that I have not had to reach out to support, either Authy's or a vendor. It just works and is one less thing to worry about for 2FA. I have not lost access to a resource secured by 2FA since switching to Authy.
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