Twilio Programmable Voice Reviews

11 Ratings
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Score 8.7 out of 100

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Reviews (1-4 of 4)

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Twilio is well-rounded for almost any company that doesn't require much in terms of voice automation (smart IVR, call center forwarding, etc). It can hold its own on as many phone numbers as you like, and the voice quality is very clear most of the time (some countries' destinations might experience issues such as light noise, just as with a normal landline). You can even develop a reasonably complex IVR platform with TwiML and PHP, but the maintenance on this case is your own, so you'll need to evaluate this option if you're running heavily automated interactions with your customers.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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This is great for a small group that needs to be set up. It can even integrate with some CRMs easily, but if you need advanced routing and not a ton of experience with coding then this may not be for you.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Reseller
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Likelihood to Recommend

It's very well suited when VoIP or non-VoIP calling is needed. It can be used in a reseller model to customers very easily.

It's less appropriate to implement just for a single small office. The level of effort over time really only pays off if used by many users or customers.
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Twilio Programmable Voice Scorecard Summary

About Twilio Programmable Voice

Twilio Programmable Voice allows the user to build conversations anywhere. Make, receive, and monitor calls around the world using a Voice API that developers rely on.

Twilio Programmable Voice Technical Details

Operating Systems: Unspecified
Mobile Application:No