Twilio

We implemented Twilio within a small service-based company that needed to point people in the right direction when they got in touch with the company. Whatever channel those people get in touch with us, such as Whatsapp or email, we can quickly streamline the conversation and then keep an accurate record of all interactions in the future.

In our sales department, as well as Account Management we utilize the Twilio text reminder service in conjunction with our CRM to send prospective and current customers text messages. This has eliminated a lot of ghost calls and missed communication with our potential customers, and current. Most clinicians are busy throughout their day in session so being able to text back and forth is much easier. We've closed a lot more sales from having better communication! Twilio works like a charm!

We had a problem keeping engaged with Clients and we found that Twillo is a great tool for client connection. We use it to keep connected to our Clients.

We use Twilio to buy or purchase our customer's phone numbers that they were going to use once we set up their SevenRooms account.

We use Twilio as part of our email campaigns with sendgrid. If a recipient from one of our emails engages with our email (open or click depending on the campaign) we initiate an SMS follow-up message. We can take some of the custom data points we use in the email campaign like name, company name, city, state, etc, and use [them] in the SMS message.

We are an eGiftCard company that uses SMS as an integral part of user validation and eGiftCard usage flows. Between 2016-2019 (our earliest years) we had employed another programmatic SMS vendor simply due to the cost - we needed to validate our business hypothesis and the cost had to be minimal. Toward mid-2019, when the number of SMSes was at the scale of a few 10,000s, we started getting a lot more complaints about the effectiveness of SMS delivery. And that is when we checked options in the market and went ahead with Twilio - the major reasons we considered were (a.) feedback available on service from fellow startups, and a comparative analysis with other service providers on the dimension of "SMS delivery effectiveness" (b.) ease of integration for our tech team - documentation helped well (c.) set limits for auto top-ups. Since then our SMS usage has grown by a significant factor - 100,000s/quarter and Twilio has been a great fit for us; we don't think about our SMS layer anymore, so I think that's a job well done by Twilio.

We were impressed by two things. The first was the flexibility of the architecture, which the primary RingDNA architect had first-hand experience with on a prior project. The second and perhaps most impressive thing is reliability. The fact that Twilio APIs were unaffected by the infamous April 22nd Amazon Web Services outage really spoke volumes about the stability of the platform.

Our company, SnapEngage, is the leading provider of live chat platforms. Twilio SMS API is being used in our company for 5+ years already and is used for providing the possibility of creating a chat between our live chat platform and the customers of our customers (site visitors). A site visitor can create a chat with agents by texting an SMS and the agent will be able to reply from the platform. Put customer is buying of SMS number through our platform, so that their clients could have a chat via SMS. That's very nice for people who can just chat via SMS, so it gives more flexibility to communicate. Along with SMS, we provide Facebook Messenger and etc. Integration with Twilio went pretty easy. When our client doesn't want to use this channel, we just release the number to Twilio. All the logs we can see in the admin account logs. Also, we integrated the Programming Voice module, but Voice API is not used very often as much as SMS. Integration was done a long time ago, 5+ years. As far as I know, integration was performed smoothly, we don't have issues. Some time ago we had live calls using Twilio but not anymore.

We use Twilio as part of our SaaS product to extend its reach with audio and text phone communication: Twilio allows us to programmatically create a conference call between 2 parties who are already connected by our SaaS platform in a text messaging session, and allows text messaging to come from SMS channels too.

We use Twilio as a one-stop solution to all our messaging needs, we leverage it on our platforms to create the best developer experience for developing voice and text-based applications. Twilio has got everything covered when you talk about messaging--from sending out marketing text messages to sending out the voice notes to our customers from an IVR. Since we are a telecommunication-based organization, globally we try to have the same set of gateways/applications wherever possible and Twilio has helped us achieve this. We use Twilio across all of our business units globally.

Twilio is one of the best communication integration tool in today's world. It is widely used for Whatsapp, SMS, Programmable Voice and email etc. We used it because of their easy API connection with other systems. It is used globally for getting the best analytics and support with their team.

We use Twilio to send a message via WhatsApp to the client with the agent assigned to their case. Twilio Flex is used as a call center to be able to contact customers who have questions or need help with a process. It also uses both calls and messages (WhatsApp, Facebook messenger, and webChat provided by Twilio). Likewise, the way to make calls from Flex to clients attended by agents was implemented.

Twilio flex is being used for our inbound and outbound call center, we needed to move from our on-prem solution to the cloud. Twilio is being used by all our teams in our company. What's great is we can work anywhere we want just as long as we have internet, we are good. The times that we are in today gave our employees that flexibility vs. having to work in the office. Another thing I love about this system is that it can directly involve the SIP trunking within the Twilio platform. Twilio is a simple, user friendly way to log in and out of work activities.

In the healthcare industry you need to find different sorts of solutions to reach out to patients for different reasons. It may be appointment reminders, marketing purposes or to update them about requests that they have made. There are plenty of companies out there who do this for you, including the interface with the biggest names for PM systems and EHR, but since we have an IT department and people dedicated to develop custom software solutions, Twilio was definitely the best option to choose price-wise and implementation-wise. It gives you full flexibility to use the system as you wish, write any logical structure to implement your solutions, and it's really cost efficient in comparison to other options.

We are not currently making full use of Twilio. I would love to do more with Twilio SMS. At the moment, we use Twilio Voice to call our front security gate and to tell it when to open and close. This has been very convenient for us as the process was somewhat tedious for our staff. Being able to automate things through our in-house Laravel database has been a real time saver.

A year ago we were using Twilio SMS as verification code register/login for out app. Now days we have evolved and since we implement a WhatsApp register/login we had to do all the process with facebook and Twilio in order to have a verified WhatsApp Business Number from Twilio. We implemented our login sending whatsapp code messages and later we implemented a CRM through Twilio whatsapp for our customers (equivalent to others like intercom, zendesk, etc. but with whatsapp). Additional we still use Twilio SMS in order to verify potential leads instead of using captchas.

We use the Twilio voice and messaging APIs to communicate with client communities harmed by internationally financed projects. We have to reach people with extremely limited Internet access and low literacy rates, so the voice API is a key tool for us in communicating with dispersed populations about the harm they face.

We utilize Twilio SMS as part of our communication strategy to inform our audience of key deadline and extension dates in the application process. It is currently used by our Marketing team but could be expanded for other department use cases.

It's currently being used with one department; routing calls to specific people and then having a wider rollover based on availability.

With the introduction of two-factor authentication, our users want a single place to manage their time-based one-time passwords (TOTP) across the entire business. Authy improves on the de facto standard, Google Authentication in a number of ways. First, it offers backup of users TOTP passwords. This means that if you lose your phone (or another mobile device), you can easily recover your one-time passwords. Second, it offers multiple device support, enabling users to access their TOTPs from multiple devices. Finally, it offers a better user interface than Google Authenticator.

We are a health care and medical enterprise with a need to train patients and providers, deliver instructional videos, and capture patient sessions for research. Twilio Video makes it easy and we do and we do not have or need a DevOps team to go with it.

Twilio voice is integrated into our notification system application to make VoIP calls through a broadcast that our clients can send to staff, contacts, and students.

We're currently using it for some of our call contact centers with no real need for reporting, and we also use it for some Sip Trunking.

Authy is officially our preferred and recommended tool for two-factor authentication. It is available on all Windows PC's. While there are many other 2FA tools available, it has been our experience that Authy is best at handling situations where a user changes or adds devices. Numerous times we have seen situations where a user with another 2FA tool lost access to resources because of a device change.