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Twilio

Twilio

Overview

What is Twilio?

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

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Recent Reviews

Beware TWILIO!

1 out of 10
October 19, 2023
Incentivized
We have been using Twilio's texting feature for our clients for over 1 year. Due to new regulations, we had to provide additional …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Contributor in Information Technology
Health, Wellness and Fitness Company, 11-50 employees
Verified User
Engineer in Engineering
Computer Software Company, 1001-5000 employees
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Pricing

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Programmable Video

$0.0015

Cloud
per min per participant

WhatsApp Business API

$0.0042

Cloud
Per WhatsApp Template message sent

WhatsApp Business API

$0.005

Cloud
Per WhatsApp session message

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.twilio.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Twilio?

Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.

The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.

Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.

With Twilio’s Customer Engagement Platform, users can:

  • Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.

  • Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.

  • Access tools to build, deploy, iterate, and scale customer engagement applications.

  • Build secure, and compliant customer engagement applications for customers in over 180 countries.

Twilio Features

  • Supported: Twilio Flex (Call/Contact Center)
  • Supported: Twilio SendGrid Marketing Campaigns
  • Supported: Twilio SendGrid Email API
  • Supported: Programmable Messaging
  • Supported: Programmable Voice
  • Supported: Programmable Video
  • Supported: WhatsApp Business API
  • Supported: Twilio Conversations
  • Supported: Programmable Wireless (IoT)
  • Supported: Super SIM
  • Supported: Phone Numbers
  • Supported: Short Codes
  • Supported: Twilio Authy
  • Supported: Developer Tools

Twilio Screenshots

Screenshot of To access any of the products in Console, head over to the “Explore Products” section and start building.Screenshot of Whether you prefer to build with a drag-and-drop visual editor or with code, Twilio SendGrid Marketing Campaigns helps you engage your customers through email.Screenshot of Flex is a programmable Contact Center that puts you in control.

Twilio Videos

What is Twilio?
It’s time to build: Contactless Deliveries
Twilio Flex
Twilio Super SIM

Twilio Integrations

Twilio Competitors

Twilio Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWe support 180 countries world-wide.
Supported LanguagesEnglish

Twilio Downloadables

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Comparisons

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Reviews and Ratings

(206)

Attribute Ratings

Reviews

(26-50 of 70)
Companies can't remove reviews or game the system. Here's why
November 25, 2021

Highly efficient tool, good support service

Verified User
Manager in Marketing
Online Media Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Programmable SMS messaging was particularly a very good (and enjoyable) process to create - the tool in this respect was really nice to use. With SMS messages, in particular, the logs or deliveries, etc., and very interesting and presented in an easy-to-use way. Whilst technically the tool is a little complex, the UI is well designed and inviting to use.
November 25, 2021

Twilio text messaging through CRM

Sarah Lohsl | TrustRadius Reviewer
Sarah Lohsl
Sales Associate
ICANotes LLC (Computer Software, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Using the texting capabilities that Twilio has provided within the CRM system my company uses it has allowed me to gain more sales and better communication with my prospective customers. As we all know - time is money, so being able to save time and communicate clearly is a huge help with my job.

I work with busy clinicians all day and they're usually in session but need to communicate quickly to get questions and concerns answered. I am able to quickly respond to them via text and send them important information that they have at their fingertips. I can also send out auto-texts to new clients so they're being taken care of right away.
November 25, 2021

Twilio is the answer if you want effective communication with your Clients and prospective Clients

Rod Thompson | TrustRadius Reviewer
Rod Thompson
President
Inflate Your Business Inc. (Marketing & Advertising, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Twilio for us has been vital because it helps us stay compliant with email. This means we are able to be confident that our communications with Clients happen in real-time and are not delayed because of our mail being redirected to a junk or spam folder.
November 25, 2021

One of the best software/tool that I've ever used.

JL
John Kenneth Lansang
Data Entry
SevenRooms (Restaurants, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well, for me personally, as a Data Entry Specialist, I find Twilio a very handy and useful tool for my work. You can set up your customer's phone number very easily. But, the only downside is there's a lot of unsupported countries on Twilio's network. I wish they would be able to support every country that needs a Twilio setup.
November 25, 2021

Twilio is Tops

Michael Guerrieo | TrustRadius Reviewer
Michael Guerrieo
VP of Marketing
Intelliloan (Banking, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Twilio is best when it is incorporated with email campaigns. Sending emails and seeing the user engagements to then incorporate SMS text messages has increased our campaign performance. Some planning and coding [are] required but a marketing generalist should be able to work with it.
October 08, 2021

Twilio is a great product and we love the relationship

Verified User
Employee in Marketing
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The Twilio call flow and routing process is the gold standard, and we have used it to make things like RingDNA’s script suggest features happen. We’ve built things on top of it, such as the ability to associate channel information, such as search keyword usage and other call origin features that might influence what people picking up the phone should do or say.
October 02, 2021

The developers best friend to add voice, text, and messaging in your SaaS product

Verified User
C-Level Executive in Engineering
Telecommunications Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Twilio is the go-to platform for developers needing to add phone services in their online services. With the merger with sendgrid and the extensions to Whatsapp and other channels, Twilio is becoming the standard vendor to provide all necessary complex communication technical services to a developer audience. Getting started is fast and easy with tons of code examples and exhaustive documentation.
September 13, 2021

Twilio--the best communication as a platform service out there with great integration capabilities

HS
Himanshu Shah
Senior Manager
AGC Networks (an Essar Group of Companies) (Computer & Network Security, 5001-10,000 employees)
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
I would recommend Twilio to anyone who's looking for cloud-based messaging software, no matter if you're a business with smaller/limited needs or a multi-million business with a massive call center/customer support team that requires high availability and reliability--Twilio is versatile enough to handle all your needs! It is a platform that scales as you and your business grow. It is also continuously updated with new REST API features and SDKs, which makes it a great fit for the growing tech industry.
June 30, 2021

Easy go with Twilio

Verified User
Employee in Information Technology
Information Technology & Services Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We recommended because of their reliable communication API interface. They can connect with almost all Messaging i.e. Whatsapp, SMS and Chat. Its new feature is used to create the Marketing campaign as well. There account security is very good to secure your from any data breach of the users and customer.
May 14, 2021

Twilio, the lead[er] of all things cloud

Max Safier | TrustRadius Reviewer
Max Safier
Contact Center Solutions Engineer
VesuvITas Contact Center Solutions Group (Information Technology & Services, 11-50 employees)
Score 8 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
With Twilio, you can start from scratch to build your own contact center in the cloud. I did know a lot about VOIP before, but still needed to learn a few things for this solution. When I need to travel or my agents need to travel for work, they can with all mobile services you can expect (voice, SMS, MMS). The pricing is very good for this and the global user interface makes the whole system pretty easy to manage and use. I only use a few features from the platform, but the possibilities are huge being in the cloud! What is great is they are always working on new services. And Twilio is now really recognized as a leader in the communication space.
April 29, 2021

A programmer's communication dream

KM
Kenny Meza
IT Manager
American Institute of Dermatology (Hospital & Health Care, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you have a software development company this is your best option, the cost per message is miniscule, and the it will integrate well into your software. There is a lot of documentation and the API is easy to use once you get the hang on it. If on the contrary you are a consumer who wants a product ready to use by just inputting some data, this is not the product for you. This is the product that the companies that try to sell you those ready to use products use.
March 11, 2021

Rich in features and powerfully flexible phone and SMS services

Verified User
Administrator in Corporate
Religious Institutions Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Twilio has been great for automating the making of a phone call. There are more ways that we could use it to let participants enrolled in our events know that the event they are signed up for is approaching. We could also use it to call people with reminders about safety protocols related to COVID-19. Twilio works well when you have programmed responses (calls or texts) that you want to make to your clients. Twilio is for more programmatic usage as opposed to Google Voice that is good for making a receiving calls. Twilio can make and receive calls as well but it's not like a typical land or mobile phone number.
March 08, 2021

Increase your ROI with Whatsapp Business through Twilio

Ramón Carmona Medina | TrustRadius Reviewer
Ramón Carmona Medina
Co-Founder and CMO
Bussi (Transportation/Trucking/Railroad, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Right now we already find out how to implement WhatsApp Business through Twilio like a self development application or through 3rd party solutions. This way we are pretty comfortable in recommending Twilio Whatsapp to other colleagues and actually we have done it. Also if colleagues [don't] have the same technical skills to make the implementation we can recommend 3rd party integrations that automatically give all the main features a business would like to have from whatsapp as CRM, multi seat and whatsapp broadcast.
January 30, 2021

Twilio isn't cheap (internationally), but you still get your money's worth

SA
Samer Araabi
Research Director
Accountability Counsel (Legal Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Twilio has positioned itself as an all-in-one messaging service, and it honestly does almost everything really well. The API documentation is super clear, it generally works smoothly, and when things go wrong, alerts and the debugger do a great job of helping you find the problems. If you need to build out any sort of integrated response system (voice calls, SMS, emails, WhatsApp, etc.), I can't think of a better service than Twilio. If you need more automation, though, with layered in AI functionality, there may be other (albeit more expensive) options that are better suited to your use case.
December 22, 2019

Great for Triggered Text Message Notifications

Verified User
Professional in Marketing
Insurance Company, 5001-10,000 employees
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Twilio SMS is great for sending out notifications to inform our audience of upcoming deadlines and date extensions as they move through the application process. It is also good at sending out reminders that renewing members can review all of the available plans to find one that meets their needs and budget. Twilio should provide SMS and voice calling as a testing feature on the trial account which can really help people to be more convinced about its awesome services.
October 30, 2019

Drive 2-Factor Adoption with Authy

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you've ever gone to use a multi-factor authenticated app, and not had your authentication device nearby, but had another device on-hand, Authy is for you. Authy makes it easy to turn any of your devices into your second factor for authentication, ensuring that your codes are always at hand. Even if you don't want to use multiple devices, users will appreciate the ability to back up their authentication codes, so that if their authentication device is ever lost, they can easily recover the codes to a new device, without having to re-register the new device with their applications.
October 18, 2019

Authy, the easy to use Two Factor Authentication tool

João Almeida | TrustRadius Reviewer
João Almeida
PhD Student
Instituto de Telecomunicações (Telecommunications, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Authy is very useful for the purpose it was designed (two factor authentication) and it behaves really good when there is a need to change, add or replace devices that have access to a specific account. It is the ideal tool for managing multiple devices and easily changing access authorization among them.
September 15, 2019

Saves us money!

Verified User
C-Level Executive in Professional Services
Medical Practice Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you want to personalize and customize your content, it excels. It's not necessary to do a huge amount of technical setup to get up and running with this. However, the learning curve means it requires a bit of time to get the hang of.
August 26, 2019

Don't mess around, just use Authy

Verified User
Manager in Information Technology
Higher Education Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Authy is really good for situations where a user changes/replaces devices. Most other 2FA tools are tied to a device so if you change or do an OS re-install, you lose your 2FA codes which results in the user being locked out. Authy allows you to sign in and your codes are not lost by changing/replacing devices.
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