Twilio is reliable for whatsapp business integration
We have integrated our software with Twilio Whatsapp API to send patients their prescriptions and appointment information, as well as …
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What is Twilio?
Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
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Pricing
Programmable Video
$0.0015
Cloud
per min per participant
WhatsApp Business API
$0.0042
Cloud
Per WhatsApp Template message sent
WhatsApp Business API
$0.005
Cloud
Per WhatsApp session message
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.twilio.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Twilio?
Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.
The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.
Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.
With Twilio’s Customer Engagement Platform, users can:
Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.
Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.
Access tools to build, deploy, iterate, and scale customer engagement applications.
Build secure, and compliant customer engagement applications for customers in over 180 countries.
Twilio Features
- Supported: Twilio Flex (Call/Contact Center)
- Supported: Twilio SendGrid Marketing Campaigns
- Supported: Twilio SendGrid Email API
- Supported: Programmable Messaging
- Supported: Programmable Voice
- Supported: Programmable Video
- Supported: WhatsApp Business API
- Supported: Twilio Conversations
- Supported: Programmable Wireless (IoT)
- Supported: Super SIM
- Supported: Phone Numbers
- Supported: Short Codes
- Supported: Twilio Authy
- Supported: Developer Tools
Twilio Screenshots
Twilio Videos
What is Twilio?
It’s time to build: Contactless Deliveries
Twilio Flex
Twilio Super SIM
Twilio Integrations
- Microsoft Azure
- Google Cloud AI
- Salesforce
- Zendesk
Twilio Competitors
Twilio Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | We support 180 countries world-wide. |
| Supported Languages | English |
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Reviews and Ratings
(205)Attribute Ratings
Reviews
(26-50 of 69)Companies can't remove reviews or game the system. Here's why
November 25, 2021
Highly efficient tool, good support service
- Good pricing options based on features required
- Being able to contact (and reply to queries) on the channels those customers prefer
November 25, 2021
Twilio text messaging through CRM
- Increased sales
- Increased communication
- More responses from prospective leads
November 25, 2021
Twilio is the answer if you want effective communication with your Clients and prospective Clients
- Increased positive relationships
- Increased first sales
- Increased repeat sales
November 25, 2021
One of the best software/tool that I've ever used.
- I don't think of any negative impacts. Rather, there are a lot of positive impacts for our company that has been provided by Twilio.
November 25, 2021
Twilio is Tops
- ROI
- Increased engagements
- Lowered our advertising spend - spend more money on current leads
November 24, 2021
Solid SaaS that makes you forget about it once implemented, to focus on other business aspects
- Compared to a prior SMS vendor, we measured a 10X decrease in customer service cases by adopting Twilio.
- Pricing wise, we are paying approximately 30% more than our previous vendor.
October 08, 2021
Twilio is a great product and we love the relationship
- More robust workflows.
- Complementary features in our SaaS product to be ahead of the competition.
September 13, 2021
Twilio--the best communication as a platform service out there with great integration capabilities
- Twilio's high reliability helped us ensure we provide the best communication services to our customers.
- Twilio is capable of doing things that no other single platform can do. This helped us globalize Twilio's usage across our entire firm and save a huge amount of money that we used to spend procuring, implementing, and managing multiple platforms.
- Cohesive nature of Twilio helped us integrate our applications and systems with Twilio and most of the integrations were simple because of the rich API support of Twilio.
June 30, 2021
Easy go with Twilio
- Increased the Marketing campaign ROI
- Easy communication with the Prospect
- Data Security
May 20, 2021
Experience with Twilio
- Data centralization.
- Customer list management.
May 14, 2021
Twilio, the lead[er] of all things cloud
- Maintenance is handle[d] by Twilio freeing up my team.
- Not having to upgrade our on-prem solution is saving us a ton.
- Negative: the cost for numbers and telco and be pricey.
April 29, 2021
A programmer's communication dream
- Appointment Reminders represent continuity of earning.
- Avoid paying ridiculously high amounts for another company to do this for you.
- Creating solutions that are currently not available in the market, hence are invaluable.
- Time saver
- Cost effective
March 08, 2021
Increase your ROI with Whatsapp Business through Twilio
- Is cheaper to use WhatsApp Business through Twilio so yes we are saving.
- Having implemented a register/login and CRM through Whatsapp increase the acquisition of customers and makes easier the UX when using our product and is reflected in decreasing our CAC.
- As said before it could have a bigger impact if we have access to local numbers for whatsapp in Mexico since it might help us to increase or ROI.
- Greatly expanded our ability to communicate with clients around the world.
- Built up our credibility as a capable partner that can help other organizations reach clients.
- We've sunk a lot of time and resources into getting our messaging systems working appropriately.
December 22, 2019
Great for Triggered Text Message Notifications
- More testing is needed but so far it seems to drive a modest lift in applications submitted
- We also saw a modest increase in call center traffic from SMS campaigns.
- More targeted messaging at time slots better suited for consumers to take action, should produce an increase in lift.
November 23, 2019
Great flexibility
- The customer gets to assigned an agent quicker.
October 30, 2019
Drive 2-Factor Adoption with Authy
- It helps drive the adoption of multi-factor authentication by making second-factor authentication quick and easy.
- Decreases the number of times a user spends migrating to a new device from an old one.
- Enables easy access to second-factors of authentication by offering multi-device support, making multi-factor authentication painless.
October 18, 2019
Authy, the easy to use Two Factor Authentication tool
- Authy is a free tool, so in order to prevent security attacks and save your organization from potential threats, the return is very positive.
September 15, 2019
Saves us money!
- This tool is helping us reduce costs, save time, and treat more patients.
September 14, 2019
Twilio for VoIP is awesome
- Highly scalable handles a lot of call volume which increased our reputation.
- Added value to our highly integrated product.
September 07, 2019
Good for what it's built for!
- It's easy to use and manage numbers, flows, and trunks for our groups.
August 26, 2019
Don't mess around, just use Authy
- Our users are more likely to use 2FA.
- Less time lost reaching out to support if access is lost.
- Easily access 2FA codes from multiple devices as the situation needs.
August 09, 2019
Communications Platform in the Cloud, the next level
- Our ROI was improved compared to our previous providers. Twilio Voice fees are very reasonable comparing with similar alternatives.
- We can add easily new phone numbers for as little as US$1 for newcomers and offices, just with the click of a button inside Twilio admin console.