Twilio is reliable for whatsapp business integration
We have integrated our software with Twilio Whatsapp API to send patients their prescriptions and appointment information, as well as …
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What is Twilio?
Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
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Pricing
Programmable Video
$0.0015
Cloud
per min per participant
WhatsApp Business API
$0.0042
Cloud
Per WhatsApp Template message sent
WhatsApp Business API
$0.005
Cloud
Per WhatsApp session message
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.twilio.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Twilio?
Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.
The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.
Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.
With Twilio’s Customer Engagement Platform, users can:
Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.
Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.
Access tools to build, deploy, iterate, and scale customer engagement applications.
Build secure, and compliant customer engagement applications for customers in over 180 countries.
Twilio Features
- Supported: Twilio Flex (Call/Contact Center)
- Supported: Twilio SendGrid Marketing Campaigns
- Supported: Twilio SendGrid Email API
- Supported: Programmable Messaging
- Supported: Programmable Voice
- Supported: Programmable Video
- Supported: WhatsApp Business API
- Supported: Twilio Conversations
- Supported: Programmable Wireless (IoT)
- Supported: Super SIM
- Supported: Phone Numbers
- Supported: Short Codes
- Supported: Twilio Authy
- Supported: Developer Tools
Twilio Screenshots
Twilio Videos
What is Twilio?
It’s time to build: Contactless Deliveries
Twilio Flex
Twilio Super SIM
Twilio Integrations
- Microsoft Azure
- Google Cloud AI
- Salesforce
- Zendesk
Twilio Competitors
Twilio Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | We support 180 countries world-wide. |
| Supported Languages | English |
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Reviews and Ratings
(206)Attribute Ratings
Reviews
(26-50 of 70)Companies can't remove reviews or game the system. Here's why
November 25, 2021
Highly efficient tool, good support service
- Plenty of options of channels to offer as part of the tool
- Integrations
- Automating actions, such as emails and SMS confirmations of orders or support tickets
- Experienced some technical issues in the past
- Not the easiest to set up (initially) - this was the first time I used the tool
- IT executives would find it easier to set up rather than marketers - it would be good if the tool was aimed more at marketing. This said product support is good
November 25, 2021
Twilio text messaging through CRM
- Integrates well with other platforms
- Easy to setup
- Support is good
- The application for mobile phones
- Adding a feature where you can lookup numbers to see if they're a landline or cell
- More mobile friendly use
November 25, 2021
Twilio is the answer if you want effective communication with your Clients and prospective Clients
- Twilio helps us with Client email and keeps us compliant.
- Because of Twilio, we rest easy knowing our communication our Clients is happening
- It helps us avoid being blacklisted as spammers
- We found it was easy to set up but it takes a little time to learn how to implement
- Explanations of functionality were sometimes confusing and took longer to figure out.
November 25, 2021
One of the best software/tool that I've ever used.
- They provide you all the numbers that were available in a certain country.
- Their security is very very tight for their customers.
- Very easy to use and navigate,
- Lags on their website.
- Long time to load a certain page.
November 25, 2021
Twilio is Tops
- SMS text messaging
- incorporate multiple channels into a marketing campaign
- Broaden customer engagement
- Better dashboard/reporting
- Incorporate more channels like social media, direct mail, etc
- Pricing is fair but I'm seeing alternatives pop up at competitive prices
November 24, 2021
Solid SaaS that makes you forget about it once implemented, to focus on other business aspects
- SMS delivery effectiveness - rarely are non-delivery issues affecting us.
- Auto top-up of account credits with self-definable limits.
- Provides excellent documentation that leads to the development team breezing through integration.
- The 2-factor authentication is the default for Twilio login. For several use cases, we want multiple members of the team to access the dashboard and the email/OTP authentication layer becomes a bottleneck. If multi-user admin privileges can be built-in, that works great.
- As the scale of usage goes, pricing becomes a concern, and Twilio doesn't have a tiering built into the dashboard that we can leverage on.
October 08, 2021
Twilio is a great product and we love the relationship
- Easy API.
- Great support.
- Twilio call flow and routing process is the gold standard.
October 08, 2021
Twilio SMS API for live chat platform
- Provide/release SMS.
- Texting via SMS.
- More visible logs.
- Very easy for developers to get started.
- Great API documentation.
- A lot of active community content and code examples.
- A robust platform, no significant outage impacting our services.
- The administration dashboard is complex - improved UX would be welcomed for the admins.
September 13, 2021
Twilio--the best communication as a platform service out there with great integration capabilities
- Getting to know Twilio is super easy thanks to its amazing documentation, which is written in a very clear and simple-to-understand manner.
- Console is easy to use, things are easy to find, and navigation is great.
- Awesome reliability--we haven't experienced any downtime and Twilio's services are highly reliable and built for resiliency.
- Premium support is great, but they charge a hefty fee. The rest of the support tiers are not that great and we had some issues and friction with the support earlier when we were in the lower support tiers. But since we use Twilio globally and at a large scale, we decided to switch to the top support tier, although it comes at a cost but is good. I wish they provided at least decent support in lower tiers as well.
- We saw some API failures to the calls while initially implementing Twilio, reached out to our CSM, and he took some time but was able to fix that for us--never imagined the API failures from Twilio.
- Our customers have complained about very occasional call drops and bad audio quality.
- Delivering messages to some countries, like China, takes time.
June 30, 2021
Easy go with Twilio
- Whatsapp Communication
- Programmable Voice
- Email
- Video
- Required coding knowledge
- Customer Support
- Pricing need to be improved
May 20, 2021
Experience with Twilio
- Easy implementation with channels (WhatsApp and webchat) that are already predefined.
- Using Twilio studio you can define paths with whatever you want to happen.
- It has a good support to be able to consult about problems.
- Shortage of numbers to be able to operate, it has happened to us that in a country where we want to operate there are no numbers currently available. And if there are, the actions that can be used are limited. This is in South America (our case).
- The documentation too basic for some cases that you want to do. If one does not know the language in this case React counts a little to understand how to continue working. (Twilio Flex)
- There are some features that are still very green or in beta. For example, being able to obtain the name of the person speaking through the Facebook messenger channel. For Instagram there is nothing official to use, it has to be configured by hand. As if you have more than one number to call, you have to customize something to work.
May 14, 2021
Twilio, the lead[er] of all things cloud
- Easy to see my team in one place, when they log in and out and what call status they are in.
- Twilio is a simple, user friendly way to log in and out of work activities.
- Excellent services and support.
- The omnichannel feature which allows agents to get request from all channels.
- Documentation can be improved for training and learning.
- You will need an IT team to implement this solution or need to pay for PS work.
- Getting the logs is a bit difficult for support.
April 29, 2021
A programmer's communication dream
- Customization.
- Price.
- Documentation (easy to implement).
- Speed.
- It is not a direct consumer tool.
- You will need an IT team to implement these solutions.
- It's a very specialized tool.
- Makes phone calls
- Processes SMS messages
- Provides a phone number
March 08, 2021
Increase your ROI with Whatsapp Business through Twilio
- The ecosystem is just good and is online 99% of the time
- They provide you with needed tools in order to implement solutions that you have in mind.
- As for Whatsapp Numbers they give you personal follow-up from the beginning until the implementation from the side of Twilio of course.
- Well when we talk about Twilio we already know is gonna be hard to implement since are most of the time API request. I know that Twilio has partners with several business that make 3rd party integrations so an easy way to find in Twilio those integrators might be useful for those who want to use Twilio but they have the tech barrier against them.
- Twilio WhatsApp Business didn't have verified numbers for Mexico, so our business is using a US whatsapp verified number business. It could be nice to have a local Mexican number in order to be closer to our customers. For international business this might not be necessary.
- Cost even for WhatsApp Business is slightly almost the same as sending SMS we were expecting to savings by using Whatsapp instead of SMS so a better differentiation in price will be a good improvement.
- Fantastic documentation
- Good customer support
- Messaging functionality in lots of countries
- Fantastic error messaging and debugging
- Not supported in all countries
- Prices can be high, particularly internationally
- Programming trees of voice responses can start to get really unwieldy
December 22, 2019
Great for Triggered Text Message Notifications
- Competitive rates in the market are being offered.
- It is cheaper compared to the rates we would be paying if we are to use the services offered by regular major carriers.
- The API isvery convenient and easy to set up in the back end for operational use with different platforms.
- It does not directly integrate with Oracle
- Have to use a third party plug-in to connect to Oracle
- There's an issue when viewing/searching for SMS transaction logs. When you search for the logs using phone number as a search tool, sometimes the results will not show up.
- If you export the log, you only get 100 or so rows so you can't extract all of your log data.
November 23, 2019
Great flexibility
- Customizable.
- Great interface.
- Integrations.
- Basic in nature.
- Isn’t one “knock your socks off” feature.
October 30, 2019
Drive 2-Factor Adoption with Authy
- Time-based one-time password (TOTP) backup - If you lose your phone or another authentication device, Authy keeps an encrypted cloud backup of your TOTPs.
- Multi-Device Support - Your TOTPs are no longer tied to a single device - Authy supports multiple devices (including Apple Watch!).
- Excellent User Interface - Authy makes it easy to make sure you're entering the right TOTP for your application.
- Authy does not support the "push button" multi-factor authentication from your application's native apps. This means if you want to use Authy, you still need to use TOTP based codes.
- Not really a shortcoming of Authy, but it does nothing to help with multi-factor authentication using text messages - those are still sent to your platform's messaging app.
- Authy doesn't always display how much time is left before your current token expires, making it difficult to know how much time you have left to enter the current code.
October 18, 2019
Authy, the easy to use Two Factor Authentication tool
- Easy to use and quick user interface.
- Very simple and seamless addition of new 2FA accounts, either manually or using QR codes.
- Until now, I don't have any complaints.
September 15, 2019
Saves us money!
- Reliable.
- Works across all platforms.
- Customizable.
- Web RTC and SDKs still can be a bit of a challenge.
- The quality of the video is quite good, but could always be a little better.
September 14, 2019
Twilio for VoIP is awesome
- Text to speech.
- Multiple language speech.
- Recording of audio.
- Answering machine detection is the worst part of this product. The messages are cut off and do not wait until most machines start recording.
September 07, 2019
Good for what it's built for!
- Easy to set up and use without a ton of infrastructure.
- It's pay as you go, so if you're low utilization but need the professional setup, then this is great.
- Reporting is the biggest problem, in my opinion.
- The second would be some of the management tools.
August 26, 2019
Don't mess around, just use Authy
- Device changes (desktop & mobile)
- Consistent across platforms
- Easy to use
- Updates are rare
- Not publicized well, aka their marketing department has some work to do
- Needs a better installer on Windows