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Ubiquiti Networks UniFi

Ubiquiti Networks UniFi

Overview

What is Ubiquiti Networks UniFi?

Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.

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Recent Reviews

TrustRadius Insights

The product has found several key use cases across various industries and settings. For retail stores using Vonage Business VoIP phones, …
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UniFi ‘d Mess

2 out of 10
July 20, 2021
We use UniFi networking equipment and UniFi Protect camera equipment in multiple installations in a couple of states.It was selected for …
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Bad Product - Even Worst Support

1 out of 10
May 19, 2021
It's being used for office connectivity and remote connectivity, although the constant failures and lack of any support has made Ubiquiti …
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Unreliable, faulty system

1 out of 10
January 27, 2021
We purchased Ubiquiti hardware with the intention of having it create a stronger and more secure network (it is terrible).
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Ubiquiti Networks UniFi?

Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Aiwifi?

AI based Wifi marketing analytics and loyalty system for businesses of all sizes.

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Product Demos

Access Point Indoor Ubiquiti Networks Unifi Uap branco demo

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Product Details

What is Ubiquiti Networks UniFi?

Ubiquiti Networks UniFi Video

Pfsense vs Ubiquiti - Which is better for you?

Ubiquiti Networks UniFi Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.

Reviewers rate Usability highest, with a score of 9.5.

The most common users of Ubiquiti Networks UniFi are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(157)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

The product has found several key use cases across various industries and settings. For retail stores using Vonage Business VoIP phones, it serves as a reliable and easy-to-configure backend, providing centrally managed WiFi for offices and client sites. In warehouse locations, multiple access points are deployed to quickly build out WiFi networks for Honeywell thermostats, minimizing cable requirements. Personal clients rely on the product for their household networks, appreciating its simplicity in implementation, configuration, and support for multiple SSIDs catering to different connections.

With its affordability and reliability, the product has become the go-to choice for networking solutions. It offers a low total cost of ownership along with valuable features. Its versatility is evident across entire organizations where it is used for switches, access points, and camera systems, providing a single pane of glass for networking management and troubleshooting. Additionally, the product is highly recommended and installed by clients seeking remote management capabilities, making it their primary WiFi solution at multiple locations.

The product serves as a cost-effective solution for small to medium enterprise wireless networks by extending networks wirelessly and creating fully meshed campus-wide wireless connectivity. It also excels in managing infrastructure and providing guest internet access and CCTV monitoring with ease of deployment, use, mass management, and competitive pricing. Offering full network visibility and monitoring of both wired and wireless devices and traffic, the product enables easy configuration of VLANs for enhanced security measures.

Overall, the product's performance, configurability, and cost-effectiveness have been highly praised by users in various setups where it provides network connectivity to both wired and wireless clients.

Affordability: Many users have praised the affordability of the cloud-based offering, with some stating that the lack of ongoing license fees is the best part of the product.

Ease of Deployment: Reviewers have consistently mentioned that deployment is extremely easy, with some stating that an entire network can be deployed in just minutes.

Range and Reliability: Users appreciate the wide range of choices for WiFi offered by the product, highlighting the affordability and reliability of access points suitable for indoor or covered outdoor spaces. Some specifically mention that outdoor Mesh APs with external directional antennas provide better dual-band WiFi coverage than more expensive alternatives.

Setup Process: Less Smooth and Intuitive The setup process for VLANs was not user-friendly and lacked clarity, causing difficulties for users. Some users found the setup of VLANs to be less smooth and intuitive. Cloud Key Programming: Easy to Lose, No Battery Users expressed frustration with the Cloud Key's programming capabilities, as it was prone to losing its programming and did not have a built-in battery. The Cloud Key was criticized for losing its programming too easily and lacking a battery. Outdated User Interface of Portal Users felt that the user interface of the portal was outdated and in need of a more modern and intuitive design. The user interface of the portal was seen as outdated and in need of modernization by some users.

Attribute Ratings

Reviews

(1-6 of 6)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support tickets can be proactively created within the dashboard with full detailed documentation. The Ubiquiti website provides detailed documentation on support. Forum and user groups also provide the interested community with information that covers all aspects of issues or questions users can encounter with the latest and most updated information.
March 14, 2020

Great for MSPs

Matthew Ingram | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have never had to call Ubiquiti directly. 100% of the time I have been able to solve my issue from a community forum post. I love it when a product line has these community forums.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chat support is available through the UniFi controller. The controller is free, so this means support is free. There is also a very active community and forum on Ubiquiti's website, and also on Reddit and other third-party communities.
Several times now I have encountered an issue and reached out to chat support, only to be linked up with an actual UniFi engineer. This has led to resolutions for any issue I've encountered. It's clear that Ubiquiti is interested in helping customers -- they recognize that fixing an issue encountered by a user not only helps that user, but also makes their UniFi product line more useful to all.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I would like phone support but honestly, have never really needed it so I would say that I am happy with what I have used and things just don't really break with this stuff. The software is solid, it auto backups and then I back up my server so I am covered. If something does break with hardware I just buy a new $100 AP hook it up and 5 minutes later I am rocking and rolling.
Brandon Patton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Ubiquiti support is minimal, which is said to help decrease the cost of the equipment. However, with many reports of emails going directly to the Ubiquiti support line taking days to hear a response, you're better off either engaging with the community forums for help from fellow UniFi users or reaching out to a reseller that has training on the equipment that can assist.
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