We could not operate our business without it anymore.
We have been using UiPath for a number of years now to digitalize HR service processes within the whole employee lifecycle. RPA is now at …
Starting at $420 per month
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What is UiPath Automation Platform?
UiPath's hyperautomation platform combines a Robotic Process Automation (RPA) solution with capabilities to enable organizations to scale digital business operations at speed, automating millions of repetitive, mind-numbing tasks for businesses and government organizations all over the world.
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Pricing
Automation Developer
$420
Cloud
per month
Unattended Automation
$1380
Cloud
per month
Automation Team
$1930
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.uipath.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $420 per month
Product Demos
UiPath Test Suite: Execute RPA Tests
YouTube
UiPath Test Suite: Automate RPA Tests
YouTube
UiPath Test Suite: Manage RPA Tests
YouTube
AI-powered automation for HR onboarding
YouTube
Clipboard AI: the newest addition to the UiPath Business Automation Platform
YouTube
What is a UiPath Software Robot?
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is UiPath Automation Platform?
UiPath's hyperautomation platform combines a Robotic Process Automation (RPA) solution with capabilities to enable organizations to scale digital business operations at speed, automating millions of repetitive, mind-numbing tasks for businesses and government organizations all over the world.
The UiPath Automation Platform enables users to discover opportunities for process improvement by mining communications taking place throughout the business, and through mapping out how employees work, while mining and monitoring every business conversation. This process enables users to capture and manage automation ideas and process improvements in one place, prioritized by impact and ROI .
All created integrations and automations are centrally managed through the UiPath Automation Platform. Users can continuously test and monitor automations and the applications they rely on with the platform's built-in testing.
Through gaining a better understanding of businesses processes, the platform then enables users to
- Build business apps and automations with low-code, visual tools
- Combine RPA and API integration for speed and scale across the widest range of systems
- Remove work from paperwork with intelligent document processing
- Incorporate AI and machine learning (ML) models into automations
- Get various kinds of robots to do all kinds of work—from ready-to-go SaaS robots to robots that work alongside their people on everyday tasks
- Create smarter decision-making and collaboration between people and digital workers
The SaaS option for deploying UiPath's Automation Platform, Automation Cloud delivers the full UiPath Platform—including SaaS robots and self-hosted robots—in under a minute from any of six regions around the world. It is browser-based. Alternatively, the Automation Suite version is containerized with Kubernetes integrated, installed in cloud, in on-prem Linux VMs, or on bare metal servers as desired, and offers portal access to all services and integrations.
UiPath Automation Platform Videos
Introducing the UiPath Enterprise RPA Platform
mortgage approvals with UiPath Automation Platform: meet Connor and Linda
How Griffith University Enhanced Efficiency and Transparency with Automation
UiPath Automation Platform Competitors
UiPath Automation Platform Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Linux, , , |
| Mobile Application | No |
Frequently Asked Questions
UiPath's hyperautomation platform combines a Robotic Process Automation (RPA) solution with capabilities to enable organizations to scale digital business operations at speed, automating millions of repetitive, mind-numbing tasks for businesses and government organizations all over the world.
UiPath Automation Platform starts at $420.
Automation Anywhere, Pega Platform, and SS&C Blue Prism Intelligent Automation are common alternatives for UiPath Automation Platform.
Reviewers rate Usability and Support Rating highest, with a score of 8.
The most common users of UiPath Automation Platform are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Versatile Tool: Users find UiPath to be a versatile tool that can automate various programs and software, with some reviewers stating that it exceeds their expectations in terms of functionality and capabilities.
User-Friendly Interface: Many users appreciate the user-friendly interface of UiPath, highlighting its intuitive design and ease of use. Several reviewers mentioned that the platform is accessible to individuals without extensive technical skills.
Excellent Integration Capabilities: UiPath's excellent integration capabilities with systems like Microsoft SharePoint, Excel, and SAP are highly regarded by users. Some reviewers mentioned that these integrations make it easy to connect with other applications and enhance automation processes.
Difficult User Interface: Many users have found the user interface of UiPath to be difficult to navigate and understand, especially when compared to other tools. Several reviewers have expressed their frustration with the complexity of the UI, making it challenging for them to efficiently use the software.
Stability Issues with OCR and Screen Recording: Some users have experienced stability issues with OCR reading and screen recording in UiPath. These problems can disrupt workflow and lead to delays in automation processes. Users have highlighted the need for improvements in these areas to ensure smoother operations.
Insufficient Information in Orchestrator Queues: Reviewers have noted that Orchestrator queues lack sufficient information, which can hinder effective management of tasks and workflows. This limitation has been mentioned by several users who feel that more detailed information should be provided within the queues for better visibility and control.
Attribute Ratings
Reviews
(176-195 of 195)Companies can't remove reviews or game the system. Here's why
February 11, 2019
If you're thinking about automation, think UiPath.
I'm personally looking for a tool which can automate our cumbersome manual processes. Through an internet search, I came to know about UiPath and installed the trial version and started developing the application and I was surprised to see how easy it is to install and develop the application. It is not being used by all departments, just for the project I did. Maybe after I demo it for top management, it can be spread throughout the organization as well. The business problem that UiPath Enterprise RPA Platform was used to solve is the weekly need to send a report to a manager by extracting data from ServiceNow by using analytical formulae and creating a spreadsheet, which a is very cumbersome process that I am now able to automate via UiPath.
- The first step is installation, which is seamless, just your typical 'Next', 'Next', 'Next' clicks. Simply awesome.
- The second part is design and development which is also just dragging and dropping. You just need to know the keywords/task and design the application, just the click of a button.
- The third is problem-solving. The problem/task which we want to automate should work properly. Which is also working fine.
- We run manually Unix shell scripts. Which can be configured via schedulers like AutoSys, UI Path. But I tried to see if Unix scripts can be called via UiPath, I have not found the solution yet.
February 07, 2019
Clearing the path to automation
We've been using UiPath internally to create a few robots for testing logins and interface interactions on some of the platforms we work with.
We haven't really solved any business problems, per se, yet, but I can see us using this tool in the future for automating a lot of testing that is tedious, boring and error-prone for our developers to perform.
We haven't really solved any business problems, per se, yet, but I can see us using this tool in the future for automating a lot of testing that is tedious, boring and error-prone for our developers to perform.
- The main strength of UiPath is the ease of use. I was able to build simple, working robots myself using the drag-and-drop functionality in a workflow. No programming was required, which is awesome for people who have great automation ideas and would like to apply them to their work, but are afraid to get their hands "dirty with code". This is one of the biggest strengths an RPA tool can have since it tackles one of the main challenges: people are generally afraid robots will replace them and make them redundant. If you can give the same people access to an RPA tool they can easily understand and use, they will turn that fear into creative ways of automating boring work and gaining more time to do valuable, interesting work.
- Another thing I really liked was the ability to use existing robots/workflows in the creation of new ones. I'm not aware of any UiPath competitors offering this feature as well, but it's a powerful tool to have in your RPA software. It means you can re-use previous automation steps easily, without having to re-write code or build workflows from scratch.
- I haven't found anything missing from UiPath, but this may change as we delve deeper into its capabilities. The only thing I can think that would help "codeless users" would be some sort of color coding that we could add to workflow blocks. This may even be a feature, but I couldn't find it. It would allow someone who has a structured, but code-less approach to build a robot by figuring out what each block does. For example, I could color data gathering blocks yellow, data crunching blocks green and data outputs orange. However, I may be the only one needing such a convoluted way of structuring their work :)
February 07, 2019
Great Features but Still Needs Improvement
UiPath is used for a wide range of tasks for our clients. It is used to solve different problems like billing automation, order processing automation, etc. It was helpful in many areas. It is easy to use and you can also implement code and run easily. If you have some experience with C#, it is easy to develop activities for UiPath.
- Flowcharts - Great feature, easy to develop and easy to maintain.
- State Machine - Very good feature to easily pass between stages.
- Outlook '.oft' and '.msg' file importing - Almost impossible in UiPath even with coding. A module called "Microsoft.Office.Interop.Outlook" is not working properly with UiPath. It needs to be integrated in a better way.
- Debugging Mode - Debugging mode is more like bugging mode. It is buggy most of the time and you cannot just go in and start at some point of the code.
February 07, 2019
The game changer in the RPA world: UiPath is the affordable, flexible and worthy RPA tool
Score 9 out of 10
Vetted Review
Verified User
UiPath is being used by different departments of the organization. The infrastructure, Robots, and Orchestrator are shared by the departments, but each department is a separate tenant in Orchestrator.
UiPath is being used by the Finance Department for Reading non-PO invoice details from a SharePoint form, validating it, and sending it for manager approval. Upon receiving manager approval, it is then used to enter the invoice details with invoice and approval attachments to SAP.
UiPath is being used by the sales department for fetching the latest sales values from different locations around the world from the SAP and doing data consolidations to form a dashboard which is then emailed to business leads.
UiPath is being used by the Demand Forecast Department to read forecast data about products for each customer from the excel attachment in the email or from the email body. It will then analyze it, process it and insert it into a database so that the Demand Forecast Team can get data easily without human effort.
UiPath helped the finance team eliminate human errors - the manual actions had caused errors in the Excel formula and it was unknown to the business until the UiPath RPA tool was implemented.
- UiPath provides a flexible licensing model which helps the customer spend based only on their specific needs.
- UiPath has a reasonable license price compared to other leading RPA tools.
- UiPath is an easy tool to learn and use with a great user interface.
- Unlike other leading RPA tools, UiPath provides a great user interface so that a person with minimum technical knowledge can understand the flow.
- UiPath provides a large number of activities which we can reuse as per our need just by changing the properties and parameters
- UiPath provides the flexibility to create custom activities as per our need.
- UiPath supports integration with various OCR, Cognitive, ML, and IOT related services and tools.
- UiPath provides the flexibility to use unattended robots without the need of Orchestrator.
- The UiPath Orchestrator component is a very powerful tool which, if utilized effectively, can make robot management and monitoring very easy.
- UiPath Orchestrator supports APIs and we can get details for those from the Orchestrator database.
- UiPath’ s recording feature is very helpful to begin the automation process and provides options to choose from recorders as per our need.
- UiPath supports version controlling features which are very useful when the project is done by sharing tasks with multiple persons on the team.
- UiPath provides various workflow models such as sequence, flowchart, and state machine.
- UiPath provides a built-in logging facility.
- UiPath provides scrapping of both structured and unstructured data.
- UiPath provides specific tutorial and documentation for SAP automation.
- UiPath supports .Net, Python and JavaScript codes.
- UiPath provides debugging options which allow us to go through each activity in the process flow, highlight each action on the screen along with the flow, and show the values of variables at the run time during the point of execution of an activity.
- UiPath provides the ability to use numerous .Net namespaces by importing them easily into the project.
- UiPath provides the flexibility to create a custom activity from our custom .Net DLL.
- UiPath team is always improving their product with every new version.
- Even though UiPath is based on .Net, it doesn’t support C#.net code yet.
- Nonavailability of a maximize option in the Property edit box, argument value edit box, etc.
- The comment option could be better. When an activity or sequence is commented on, there will be a two wrapping sequence which is unnecessary and also the Display name is always the same. The Display name of a commented section should be the display name of the sequence or the display name of the activity itself.
- No option to make a set of activities "Favorites" in all projects done in a system, you have to set favorite activities separately for each project.
- UiPath tool doesn’t provide an option to resize the activities as per wish, especially "IF" activity is a big box.
- The whole project file, which exposes the code, is available in the server after the published package of a project is imported to the server. It would be good if the actual files and code don't get exposed.
February 07, 2019
Software Review
Score 9 out of 10
Vetted Review
Verified User
Accuracy is improved. Delays are reduced. Processes are investigated and refreshed/corrected based on the RPA approach.
- The automation features available in UiPath that make it easy for a person to perform any repetitive task.
- The activities in UiPath make all the operations easy to perform a task for any robot - either an attended or unattended BOT.
- UiPath is evolving and constantly adding new features to make it easier all the time to do things.
- The community edition makes it easy for the user to resolve most queries and it's based on .NET meaning that finding answers is quite easy. Also, the free training is obviously great too.
- The selectors, at times, vary from machine configurations.
- There are two-three features that can be added in UiPath that will make the best tool. These features include: error handling, log files, taking screenshots, etc.
- Image recognition doesn't always seem consistent and simple things like having the ability to retry a failed job can't be done. From time to time, a simple restart of the development studio or server fixes automation problems which can be problematic. Some more work can be done around the queuing system.
It offered us a new perspective for business processes improvement, looking not only for cost reduction but better accuracy and customer experience.
Initially, we were using it for automatic filling of web forms and requesting or validating public information on government websites. The idea is creating a service that can be used by our customers through traditional and simple web services requests, keeping all complexity stealth and implemented inside UiPath's robots.
Initially, we were using it for automatic filling of web forms and requesting or validating public information on government websites. The idea is creating a service that can be used by our customers through traditional and simple web services requests, keeping all complexity stealth and implemented inside UiPath's robots.
February 07, 2019
If you want to start working with RPA, this is your solution.
Professional services using UiPath Enterprise RPA Platform are being sold for every company sector (consultancy). The RPA solution is developed and distributed along every company division (organized by sector). I find two main challenges: 1. Finding competent consultants to develop processes in the platform. Because it is a new technology and it has a lot of market opportunities here in Spain, consultancy firms are struggling to pay high salaries for junior consultants. 2. Moving forward with a client once a pilot is implemented. Companies with no experience in RPA are afraid to move forward with more ambitious projects.
- UiPath Academy: It allows consultants to get trained on their own path, without a big investment.
- Pre-Sales: When being asked for technical issues from clients, the presales team was very quick and accurate in their response.
- Customer support: When we open a ticket for an issue, we get a fast and accurate response. They follow up on the issue until it is cleared up.
- License model: It's hard to understand the difference between an attended and unattended robot, apart from the orchestrator. It's not easy to understand if we can use a robot without a studio and license conditions are not very clear.
- Very specific technical details for the server needed for the orchestrator, very expensive hardware (for initial stages).
February 07, 2019
The Satisfaction Of Working With UIPATH And Its Great Benefits.
Score 9 out of 10
Vetted Review
Verified User
It seems to me that the usability of UiPath Enterprise RPA Platform is quite broad and easy to understand, it complies with the security standards that concern the developer and the company so much and thanks to that it makes it one of the top tools in the market. The documentation is very extensive and helps a lot when integrating the different systems and its platform is very stable. I am currently working with version 18.2.3 and I am very satisfied with how broad it can be, every day I discover a new way to create better robots and I am very surprised by all the processes that can be automated.
- Extensive documentation.
- Easy integration.
- Fast learning.
- Must be able to integrate with Git.
- Should be compatible with Linux.
February 07, 2019
The implementation has been fast, simple and effective
The first project undertaken in RPA with UIPath has been for the finance department to download the daily banking movements of all the accounts of all the companies in the group. This information is classified and ordered in excel files that are distributed by email before starting the workday.
The use of RPA continues to be extended to other departments, such as the appointment management of doctors or the management of our clients' payments.
The use of RPA continues to be extended to other departments, such as the appointment management of doctors or the management of our clients' payments.
- Versatility to implement the same solution in different platforms.
- It does not take much time to design and put into production something really effective.
- It has multiple predefined objects that can be used in your own projects and a large international community of knowledge with which to constantly improve and learn.
- Daily download of bank movements from the websites of banks.
- Payment orders submitted (with their details and for their subsequent management, classification, and distribution) can be downloaded from the web pages of our clients.
- Helps in the management of the holes in doctors' agendas. This helps to optimize the agendas 100% for the coming days, improving patient care.
February 07, 2019
Top product, but be ready to pay for it!
UiPath Enterprise RPA Platform is currently being used across our entire company, even though each territory (US, Canada, Europe, Middle-East, Africa, Asia) drives its own initiative. So the model within the entire company is rather decentralized (but territories cooperate in terms of knowledge, experience and best-practice sharing). As a consultancy firm, we cover both sides - we're automating processes internally for our own benefit, but we also apply the same knowledge and offer our clients the expertise to increase their efficiency too. UiPath is usually applied in typical RPA agendas such as Finance, Admin, HR, and often IT, but in Operations too (which varies from company to company).
- Academy (e-learning) - behind the success of UiPath is definitely their e-learning platform.
- Good marketing (in connection to the previous point).
- Platform abilities (features) and overall component compactness (Studio, Robot, Orchestrator).
- 3 and 2018.4 releases made a huge leap in terms of functionality, so we're not missing anything currently.
- This product might be a bit pricey for smaller companies.
February 07, 2019
UiPath is the best platform for Intelligent Process Automation
I was automating a legacy application and that has helped our client in many ways, by saving cost and reducing the manual human efforts to do the repetitive jobs. Also, the time saved helped us expand into many new business verticals. Also, the overall experience improved a lot and huge satisfaction was achieved.
Pros: It helped automate legacy applications and the solutions built are very robust and also the support that we have received from the Uipath team is excellent. We also have a very large community base for multiple queries and hence overall it's a good product to work with and design solutions. New releases are being added with the latest technologies being integrated with quick succession.
Pros: It helped automate legacy applications and the solutions built are very robust and also the support that we have received from the Uipath team is excellent. We also have a very large community base for multiple queries and hence overall it's a good product to work with and design solutions. New releases are being added with the latest technologies being integrated with quick succession.
- Best Automation tool. Implementation was easy. Excellent community and customer support.
- Strong offerings from a well supported RPA tool.
- UiPath is a path-breaking software tool which helps automate many day-to-day tasks.
- UiPath is a software robot that aims to manipulate the presentation layer of the application software.
- In the CE edition of the tool, fewer features are available for trying out the development.
- Sometimes, the query selector does not select the data from a web page correctly, it has to be edited manually.
- It would be good if UiPath came up with some solution to resolve these downsides.
- It does not work when there is a Captcha or machine check on the website.
February 07, 2019
UiPath Best RPA SW
We implement some robots to automate a lot of activities that require repetitive actions, like the manipulation of excel files. We deploy a robot that helps us schedule activities during the day. In this way, we optimize our time. The best feature is the possibility to schedule the processes and automate the execution of them. We deploy processes and robots in many areas and they improve our productivity and optimize our time.
- Managing Processes.
- Customer Support.
- Simple Installation.
- Difficult managing client.
- Managing Studio License from Orchestrator.
February 07, 2019
Thinking of RPA? - UiPath shows you the way!
My organization is a UiPath partner and is a systems integrator for Fortune 500 companies across the globe. My organization is also a reseller of the UiPath platform. Based on our customer's needs, we do recommend UiPath as the RPA tool for the enterprise needs of our customers.
- UiPath provides excellent tools to integrate with a wide variety of systems: from simple Excel spreadsheets, PDF documents to SAP systems, mainframes and applications hosted in Citrix.
- UiPath provides a set of recorders to handle a wide variety of activities.
- OCR and cognitive features provided by UiPath are on-par and some times better than the competition!
- There are some bugs or quirks in the UiPath Studio and if UiPath can fix them in their next releases, that would make the product the best in the market!
- UiPath should provide another alternative to using VB.Net for coding activities in UiPath Studio. My recommendation would be Python and Java.
- UiPath should provide integration with different version control systems.
- UiPath should also strengthen the Orchestrator API.
UiPath is used for automations of business processes of any kind for the clients. As RPA becomes more and more popular nowadays, the need of automations for companies grows everyday. I'm doing my best to provide the best services for any automation project and UiPath is a tool that definitely makes that task easier.
- Smooth, intuitive and user friendly
- I like how easy it is to implement code in the process flow
- Great community that helps solving problems much faster
- I think debugging is the worst part of UiPath. Comparing to some different RPA tools this is not the best.
- Stability of the software on slower machines could have been a little better.
- There are some issues while using the software on a day to day basis. Not a very significant one though.
February 05, 2019
Easy to use, powerful, but might seem buggy.
UiPath is being used in our organization to automate the repetitive work. [We are] Automating various processes in systems such as SAP, Windows-automation and Excel. By making generic components we are able to reuse them for various projects and clients which further improves our efficiency for following projects. Enabling us to automate repetitive processes in an easy manner improved our KPIs. It's not that time-consuming to automate processes.
- The community is excellent, and provides a lot of help for prospective developers.
- The interface is easy to understand, and the e-learnings are amazing to learn RPA development rapidly.
- The activities makes you do most things, and if not, you have the option to custom-code in .Net.
- Compatibility between versions has been lacking, but apparently, it's better in newer versions.
- Some features feel a bit buggy, and older versions are prone to crash.
- More AI and ML support would prepare us for the future.
January 28, 2019
Reduce time and increase data accuracy
We are using UiPath to test automation for asset management, wherein we found it can help us to reduce the time and increase data accuracy. We have many manual processes internally, so we decided to start evaluating UiPath for automation. We know that automation will help us to be more efficient and accurate.
- Browser automation and schedule jobs which are the main activities that require manual work or visual validations by the users.
- Great Training Support
- Open Source services for developers
- Graphics visualization for development
- Interfaces with another browsers
January 28, 2019
Implementation Was Easy And The Result Is Very Solid
It is used by IT department. There are different utilities for this product. In my company, the HR department needed to automate the collection of email addresses from potential applicants. For that, a robot was developed to look for a specific list of applicants by name and to enter the LinkedIn profile to be able to copy the mail. These data was dumped in an Excel file.
Implementation was easy and the result is very solid. In fact we didn't experience big problems.
One thing that annoys me the most during development [is that] we need to capture images for clicking and for that we need to maintain the resolution of that image. Uipath should be smart enough to sync that whole thing up
Implementation was easy and the result is very solid. In fact we didn't experience big problems.
One thing that annoys me the most during development [is that] we need to capture images for clicking and for that we need to maintain the resolution of that image. Uipath should be smart enough to sync that whole thing up
- Uipath is an innovative tool that offers great support and clear documentation. It allows [users] to code easily and integrate it with different systems.
- The code is also easy to maintain and debug. Several programmers can work in the same project at the same time without problems
- As a platform, it is very stable and trustworthy.
- Drag and drop with [some logic] and you are a coder
- Best Weapon for Functional Experts
- I believe once you have experience with Uipath you will be able to see opportunities at your workplace in a very different manner that will help you with the digitization of your processes
- Uipath gives you all together a different approach and helps you to develop a different mindset for handling different domains
- The principal problem is that it doesn't work in Linux.
- The main drawback is the licensing criteria. It's pretty confusing at sometimes. The software is not Unicode compliant. Requirements based testing is not possible with UiPath.
- UiPath doesn't provide the functionality to track the change in process. Process lifecycle management is not possible to track. You even cannot even perform process simulation. We are not able to capture process-based analysis. UiPath has issues with third-party integrations.
January 17, 2019
UiPath for Robotic Process Automation Solutions Made Easy.
UiPath is being used to augment manual work that is currently being done by humans. It has been deployed across approximately 30% of the organizations at my company. UiPath addresses business problems that involve multiple legacy systems that are in use for numerous business processes across numerous organizations. For example, for finance: invoice consolidation, journal entries, application controls, deferred revenue reconciliation, etc. For the Customer Service organization: order entry, product activation, etc.
- UiPath unlike most of their competitor's products has a low learning curve for new RPA developers
- User Administration and Robot deployment are very easy to do with UiPath's "Orchestrator" tool, a very nice web-based UI to manage both users of Desktop RPA applications as well as fully automated RPA applications.
- UiPath Academy is a free resource for customers to use. Developers can obtain an "Advanced Developer" certification for UiPath.
- OCR functionality is not native to UiPath. You have to rely on third party applications like Abbyy to get the most out of UiPath
- Debugging features in UiPath are not as strong as some of their competitors. (i.e. Blue Prism)
January 14, 2019
Robots taking over operations
UiPath RPA is used across the business to automate a range of previously manual processes (34 at the time of writing). The majority of processes are in Operations, specifically in payments, however there are also processes owned by Lending, HR, Retail, Technology and Collections.
- Speed to deliver an automated process - significantly quicker than traditional technology projects.
- Time to productivity - Good community and training resources that means new developers become productive in a few weeks to a few months depending on previous experience.
- Business Language - Automations are largely self-documenting, with a graphical flowchart. This is good for developers (many can be technical business people rather then technology people) and also for process owners to be able to mostly review their processes
- Speed of new feature development - UiPath is rapidly improving their product.
- Community resources - a reasonably large community is adding more activities and there are also help resources like the forum and Slack available.
- Because of the speed of development, there is some meaningful infrastructure effort to continuously apply updates.
- Given the growth in the company, some support staff are somewhat inexperienced and therefore incident resolution can take longer than ideal.
- Recent change to the way Support jobs are logged (more away from Zendesk) has reduced the ease of logging jobs and looking at job history.
November 09, 2018
Robots for everybody!
Score 9 out of 10
Vetted Review
Verified User
It is being used across the business in a variety of environments; it is, however, managed, developed and run by a single team within the business. We automate a variety of processes, from making payments to reviewing documents and incoming claims. We mostly use it to automate repetitive processes our staff usually carry out, allowing them to focus on more complex tasks.
- Interacts with our surface systems, carrying out actions are staff normally do.
- They allow us to keep processes the same across the business. Irrelevant of department or experience every robot does the task the same way.
- It is simple and easy to use, but there are underlying complexities in order to complete more complicated tasks.
- In background reporting, to allow for more detail from the robot run time.
- For attended robots to also allow for coworking on the system as part of the out of the box product.
- To allow for step through testing.