Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
A good product that can become better.
Partner for Life - Setting you up for Success
Great Application for Company Management.
UKG provides good payroll features, but needs to work on the customer service aspect
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (776)8.989%
- View job history (759)8.989%
- View and generate pay and benefit information (769)8.888%
- Employment history (762)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(731) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(762) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(733) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(721) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.8Organizational charting(643) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.2Organization and location management(656) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(517) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(709) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(336) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.8Off-cycle/On-Demand payment(231) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.1Benefit plan administration(643) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(702) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(573) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(504) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(529) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(434) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(769) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(776) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(564) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(287) Ratings
thank a team member
- 8.9View job history(759) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.5Tracking of all physical assets(189) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(714) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.9Pre-built reports(724) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.6Ability to combine HR data with external data(495) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(554) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(444) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(293) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(359) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(251) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(333) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(415) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(326) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.3Review status tracking(436) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(397) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(337) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.5Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.4Candidate ranking(164) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.5Candidate search(163) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.5Candidate development(152) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(434) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(422) Ratings
Software allows postings to be displayed on the company website
- 8.7Publish to Social Media(333) Ratings
Software provides ability to publish postings to social media sites
- 8.8Job Search Site Posting(390) Ratings
Software provides ability to publish postings to top job search sites
- 7.1Duplicate Candidate Prevention(323) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(421) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(388) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1403)Attribute Ratings
- 8.8Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.4Support Rating492 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 9.9Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.4Product Scalability93 ratings
- 9.9Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 7.9Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 5.5Ultimate Software Vendor Communications40 ratings
Reviews
(251-275 of 432)The Ultimate HRIS product
- Customer Service
- Training
- Interfacing with other vendors
- Customizing isn't always easy
- Building reports is not something that can be done by all HR associates, and it is not an easy process. It could be improved if there were a way anyone working in HR could select information they would like in a report and create their own. I have done this with other HRIS systems and it is something I miss when using Ultimate.
- Enabling mobile clocking in and out.
- Great customer service that has a group that concentrates on concerns when you are running payroll, and then another group that handles the more systematic issues that you may come across.
- The ability to build reports that meet your organization's specific needs.
- Easy exporting to Excel for analysis.
- You have to navigate through the "layers" of UltiPro, since at times it seems segmented, resulting in one silo not communicating your need to another silo.
UltiPro is a full service software that is NOT just a time sheet manager. They have modules that allow you to start your relationship with staff and potential staff before they are hired, by posting job openings and having people apply through the software. That then brings the information into time, to human resources for salary and benefit information, and accounting for coding. If you have a medium to larger sized company, and you need to have reporting information for invoicing customers for your time, or reporting out payroll information, this is a great product.
If you have staff who are not all located in an office, the mobile app is great and allows staff to still process their time and staffing related activity through the system.
UltiPro - Are you ready for the Ultimate Experience?
- Reporting. UltiPro provides over 400 standard reports and Cognos for any customized reporting needs. The reporting tool is robust and simple to use.
- Training. UltiPro provides free training and free "refresher" training courses to all their clients either in-person or online.
- User Friendly. Our employees think UltiPro is slick and super easy to use regardless if they are on a computer or on their mobile phone. Our admins can process payroll with a few clicks of a button. Super simple!
- Networking. UltiPro employees are not just an extension of your team, but also like family. They are always happy like those people at Disney. I always joke that they drink the kool-aid and they share it with me also. They make technology fun.
- Implementation. By far, UltiPro had the best implementation team that I have ever worked with. The key word is team. They provided us with enough knowledge and resources for implementation so that we could not fail.
- Direct Deposit. It would be nice if they could separate direct deposit accounts for payroll and expense reimbursement. Ex. If 50% of pay goes to checking and 50% to savings. Then 50% of expense reimbursement also goes to checking and 50% to savings.
- Support Ticket System. While I appreciate the email communication, I wish there was either a link in UltiPro to open a ticket or check status OR wish that there was a link in my email that directs me back to the ticket system.
- Benefit enrollment. Open Enrollment was a tad difficult to configure, but easy for employees to navigate. More importantly, I wish the OE messaging could carry over from year to year.
Ultipro Review
- Great integration between UTA and Ultipro
- GL Exports to enter payroll into our accounting software flow without any issues
- Tons of reports are available and you are able to create your own reports as well
- HR seems to have issues with onboarding
- I wish all functions were available in .NET
- UTA support staff seems to change a lot for our company
When your core values involve "providing outstanding careers", you'd better have a good HRIS system
- We're able to build "special" calculation rules for deductions that are a little unusual.
- Integration with our other systems (Project Time, Service Dispatch, Active Directory) is relatively easy
- The reporting tool and our access to the data lets us get all the information we need when we need it.
- Customizing the Open Enrollment session to get it to display available benefits the way we want them can be a little tough
Ultipro - People First
- Tax recon - the best tool on the market. We run it each payroll.
- Getting data in and out of the system is very easy.
- Configuration - easy to use tools to configure what we need.
- Built in report writing tools, like cognos, we don't need to send data elsewhere to get reports.
- Compliance and staying ahead of the changing rules and reporting.
- Position Management. Need to - have more products that will work with positions.
- Benefits - getting better, but not quite there.
Yo UltiPro!
- Payroll - compliant, good canned reports.
- Reporting - Cognos is a powerful tool that allows you to provide solutions to your customers - if the data is there, it can be captured in a report.
- Onboarding - The tool allows us to reduce paper and improve communication to internal resources and management of expectations related to hiring employees.
- Learning about how features could be implemented for your organization as soon as they are available.
- Transition from back office tool to web based tool requires patience as many features aren't immediately available.
- UltiPro's growth has challenged the availability of resources related to support and building a strong relationship management with your immediate support personnel.
Great software
- Online benefit open enrollment
- BI functionality
- Resolving tickets quickly
- Benefit enrollment for life events, we are manually making adjustments for deduction start dates, and occasionally benefit coverage start dates.
- ACA measurement group tracking, I have run into issues with employees that have been terminated or have changed group status when moving the data over to the 1095-C data.
UltiPro Review
- Ease of use for our employees to get and print paychecks
- Ease of use for simple reporting needs
- Burst reports of information to our employees
- PTO processing could be improved
UltiPro - A Good Solution for HR & Payroll
- Communication
- Compliance
- Efficiency
- Additional capabilities to right rules for benefit products during Open Enrollment and Life Event Sessions
- Mobile Recruitment
UltiPro Review!
- Customer Service - very accessible, quick turnaround, patient and understanding.
- Client Education on HR industry and product - workshops, webinars, and constantly updating with the field and laws.
- Universal interface across modules.
- Easier [reporting].
UltiPro: A valued Partner in our HR/Payroll System and Process offerings to our Managers, Employees and Organizaiton
- Core Payroll - The processing engine of pay meets the needs of our payroll requirements with minimal customization. We were able to configure the system to handle our multiple legal entity pay outcomes.
- Business Intelligence Reporting - With the attached Business Intelligence capabilities reporting can be done directly from the source data. There are many canned reports but having a skilled on staff report analyst allows us to create our own reports using the attached BI reporting tools.
- Single Source Data - This ties to having all legal entities in one system and having core payroll and HRIS data in one spot. Several of our past inefficiencies have come from having multiple systems for each of payroll and HR and by legal entity. By consolidating data to one complete system, compliance, system upkeep, processing of pay cycles and data reporting processes have greatly improved. Single source data is more than reporting, it prevents the duplicate entry of data into multiple systems and allows for consolidated views of your enterprise data. Our introduction of Ultipro was coupled with the introduction of an Enterprise Shared Service Department to get the maximized use of the combined data
- Excellent Account Support by the executive relationship manager and the customer success manager. After implementation we have felt very supported on all aspects of daily operations. The support teams are responsive, help identify which Ultipro resources are needed for support vs. service requests and new work. They take a holistic approach to meet your needs as a partner.
- More Configuration on the Talent Modules. When you buy a SaaS solution you need to expect that your best outcome is to adopt the modules provided by the vendor. If you plan on making numerous changes to the functionality you run the risk of frustration. Having said that, the talent modules of salary planning, performance and succession are fairly restrictive. And when I say restrictive that means when you are trying to bend existing programs into UltiPro's format. I believe that UltiPro offers good out of box functionality and for anyone with no existing programs you can rely on UltiPro for good functionality. UltiPro has been increasing the ability to configure fields and add data elements in the Core but the Talent Modules are more locked down. The benefits of this are that you get updates on a regular basis and UltiPro does a good job of incorporating feedback using client forums to enhance the product two times a year.
- More Consultative Approach on Time and Attendance Module. The Time and Attendance Module, UTA, is a very robust toolset. It offers lots of functionality. The support model for UTA is slightly different than for CORE Payroll. In CORE UltiPro resources train you to configure your own outcome. For UTA you rely on UltiPro resources. It is very important to have clear requirements and it would be ideal if UltiPro resource could spend a bit more time up front to capture and recommend best approaches for the implementation. More upfront knowledge on pay groups and calc groups to allow you to narrow your configuration to isolated groups that required different schedules etc. There is a large role of the purchaser to be prepared with requirements which can be a challenge if you don't have documented processes prior to any conversion
UltiPro Rocks!
- Payroll is very flexible and meets the needs of varied payroll processes.
- Self-service for employees and managers
- Integrating more back-office fields into the web. For example, we've requested that "Exams" be under the Health and Wellness tab so that employees have access to important information with our Wellness Program. In addition, this would allow for additional administrators to have access and update these fields.
- I wish there were better ways to query workflows so that we could identify the specific owner of a workflow in process.
- We have not been able to leverage open benefits enrollment due to lack of workflows for benefits that are contingent upon underwriting or other factors.
UltiPro Rocks!
- Provides a central repository for employee information.
- Automates many manual processes in HR/Benefits/Payroll which reduces data entry error.
- Empowers the employee to get information on their own.
- Organizes and streamlines our recruiting/onboarding/new hire process.
- It would be great if employees could make PTO requests in the web with UltiPro Time Management (UTM).
- Still room for improvement in Open Enrollment - a simple example is not allowing someone to pick Spouse Life if they don't have a spouse, likewise with Child Life.
Mine
- Business Intelligence (once I become better at it)
- HR/Payroll relatively straight forward
- History is not very good within UltiPro. Not being able to change history at a system admin level and it changing salary information as well is very limiting. System admins should have access to two tier and training in order to get the system corrected "all the way through"
- UltiPro Time Management (UTM) needs help. It is not intuitive at all, and does not work well when you are project costing, very slow and very frustrating.
- Much of what you do is "manual" every time there is the smallest issue, you need to get Ultimate on the line in payroll. We have only been using the product for 1 year, so I am sure much of this is a learning curve, but becoming short tempered.
- Global is not ready.
UltiPro Review
- Great implementation team
- Extremely user friendly
- Saved resources
- Combined hr and payroll
- More competitive pricing on time and attendance
- Fewer changes to ESR
UltiPro Enterprise System Review
- Ease of use. With little training, employees can access and make changes to their own data.
- Reporting. The Business Intelligence module really gives the user flexibility to create simple to highly complex reports and dashboards.
- Partnering with customers. Ultimate is really good at listening to its customers and what they need. They try to incorporate as many customer related enhancements as possible with each new release they deliver.
- Problem Resolution. There are delays in getting responses when cases are escalated.
- Integration. When they release new functionality or fields, they do not always make sure it is available in the Business Intelligence module so it limits your reporting capabilities.
- Company specific filtering. We have multiple companies in our health system and there is no way to filter some of the business rule tables in the web for the companies employees, managers or HR/Payroll employees need specific to their companies.
UltiPro a customizable payroll solution.
- I think the Core Payroll processing is a great tool. You can customize the payroll model to your company needs
- The onboarding process is a great tool to allow you to "move" applicants to the Core application
- BI Reporting offers a powerful tool to perform business analytics.
- Onboarding paperwork into the Core application needs to be created
- Canada payroll/payment services/check printing needs improvement and/or creation.
- More basic setup to be in the .NET side.
Best HR/Payroll Software
- UltiPro is a web based service, best part about it, makes it much easier for me to work when traveling.
- Customer service is always on point. I send email or submit a help ticket and I receive a reply back within minutes.
- Reporting feature is very user friendly.
- UltiPro makes updates to their system often. I see they are improving everyday.
- I like the recruiting module and am excited to move to the newest version. We are getting ready to implement it soon. It allows us to search previous candidates when positions become available and also has saved us money in recruitment fees.
- I like the employee self service which we just recently implemented. It frees up some time for the HR directors by allowing employees to change some of their own information.
- I like the reporting features. Even though I use BI query more than I use the BI reports; I look forward to learning more about how to write BI reports. I took an introduction class last year at Connections and this year am taking an intermediate course.
- I would love to start using the benefits enrollment system. We currently use Mercer and have interfaces written to upload data into UltiPro. The last time I checked, the enrollment system would not support contingent benefits which is why we don't use it. Hopefully that is something that is being addressed and we can start using it in the near future.
- The mobile time punching could use some improvement. We have several service technicians that travel all over the world and have not found the mobile app to be very user friendly. They need to be able to punch in and out in all parts of the country with all types of devices. It sounds like from what I am hearing that UltiPro doesn't support all browsers on the different types of phones.
- I would like to see more support in the time management side of UltiPro. It seems like sometimes they are very overwhelmed with cases and it can take a few days to get support.
- I wish we didn't have the browser issues that we have. As a company we do not dictate what version of IE or Mozilla our employees use. Because our divisions operate separately under the IT umbrella this causes quite a bit of problems for us.
- Interface support is very slow and very aggravating as a user. We have an interface with our life insurance provider and I have had a case logged for a while to get the code rewritten.
UltiPro - Helped us go Paperless!
- We have been on the UltiPro product for 14 years and have added modules from their suite of products to enhance the overall payroll/HRIS system. We started with the recruitment and employee self-service modules and, more recently, have added other modules like time and attendance, performance management, and onboarding. We are now virtually paperless thanks to the full suite of products they provide.
- Would like to only have one inbox for all modules of the system instead of having to go to each area. For example, if someone gets promoted to a new position, I can see it in my inbox and I can approve directly. However, for a new hire offer letter, I have to go to the recruitment module to approve the offer. It would be great to be able to everything from one place instead of having to go to the various different modules.
Gotta Love UltiPro!!
- Self-service
- Reporting
- New modules
- Dashboards
- Useability - more user friendly
My quick reviw
- The reporting capabilities are outstanding. We auto generate over 100 reports a month to our various companies which are emailed directly to the stakeholders.
- UltiPro provides up to date information for managers to make informed decisions regarding pay increases and/or promotions.
- I believe the customer service that UlitPro staff provides is outstanding
- Any improvements that I'd like to see seem to be in the development stages already.
UltiPro - Your go to HRIS System for midsize co's
- User Friendly - easy to use
- Security and business roles are very easy to use and understandable
- Reporting is great
- Performance Management - Goals are not part of the process and that is a HUGE downfall. 40% of our managers do not put goals in for their employees because of this missing workflow piece. And also when employees are doing their review, the system does time out and they loose all comments.
- Customer Service - admit it is getting better, but still is lacking. Turnaround times for responsiveness was horrible at one point. But, getting better.
- Offering a user community where users can collaborate with other UltiPro customers. This really helps when you are looking for ideas or how others may handle a task or even a problem that you are running into.
- They keep up to date with big/new regulations and laws coming into effect (PPACA, upcoming FLSA Exemption, etc.) and make it easy for the customer to adjust and get on the right track.
- Continue to bring us new features based on customer feedback.
- I wish their reporting was more of a dashboard approach where they put some standard reports with charts and graphs available with a click of button. They offer a lot of capabilities to build your own reports but it can really end up taking a lot of time to build a report.
- Some of the tasks are not as streamlined as I think they should be. For example, when someone on our team processes a job change where the work location also changes, they have to first fill out the 'Change Job' function and then have to switch to go to another tab to change the employee's location. But it's just about switching tabs, the 'Change Job' function is effective dated and the work location will automatically post to the employee's history. This results in a current dated line item in the employee's history and then when the 'Change Job' gets approved with a date that is backdated (very common) the request would not go through due to a date in the history being greater than the date of the job change.
- Their Org Charting feature is not very user friendly when trying to print or export to a workable format. (I hear they are working on this though! :)
UltiPro's payroll processing has been very smooth and never really had any issues. The Time and Attendance system is probably the most unliked for us, it is just difficult to administer and a lot of manual process to manage our PTO (a pro-rated balance for our mid year hires and for balance transfer rules at the end of the year.)
For the most part we are satisfied with all the other different modules that UtliPro provides us. There of course are a few things in some modules that don't work exactly how we would like it to but we have found ways to make work arounds or ways to adjust our process to fit what UltiPro provides. I'm liking what the future looks like for UltiPro and for all new features they are working on to further enhance their product.