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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

55 people also want pricing

Alternatives Pricing

What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

What is BrightHR?

British company BrightHR offers a human resources platform which helps replace paper documents with edocuments and contains features for managing employee scheduling and ROTA, sick leave and tardiness, vacation and holiday shift planning, as well as providing employment law legal advice.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.3
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.5
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.4
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
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UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
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We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Integrations

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(1403)

Attribute Ratings

Reviews

(1-25 of 928)
Companies can't remove reviews or game the system. Here's why
February 23, 2024

UKG

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Overall I am very happy with UKG. I do not have a ton of experience to compare it to. We used Namely before implementing to UKG and UKG is a lot more robust. I have a little experience with ADP. I prefer the payroll processing to either one of those other systems.
February 22, 2024

UKG review.

Score 4 out of 10
Vetted Review
Verified User
Incentivized
UKG did well when we had issues with employees working for both agencies. We called the Rapid Response Team, and they fixed those issues on their back end. Another example is with the Amended W-2 form; they gave us instructions to do it ourselves, but it was not working, and need to make phone calls to get help.
February 21, 2024

UKG Pro Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It would be a great system if you're a larger company, with multiple state/country payroll and have a do-it youself mindset. If you are smaller, or don't have the bandwidth, UKG Pro might not be the best fit
January 29, 2024

Strong Product.

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is a strong system made for large organizations, definitely not a small business tool. UKG Pro stands up well to other systems in its class and, if set up properly, can be a very useful and successful system for most organizations. Do not try to over-customize it and make it do things that it was not set up to do; this is where the system gets a bad rap but should not since it is not being allowed to operate optimally.
Jocelyn Froats, CPP | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Overall, UKG Pro has been a worthwhile investment for our company. It fits our current needs and has the functionality to continue to improve our business processes, given the time to learn and implement new pieces. I wish we could be on one system only (instead of Pro and Workforce Management for the time), but I've been told with our company size, that would not be wise. I hope future developments and releases will allow all customers to have a unified experience.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro is great for our employees. It is easy to use and has everything they need. It is less user-friendly for the Admins. We have to place tickets for everything we need to do, and they charge us $4,000 or more for each SR we create.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This scenario is related to implementation. During implementation, I had to create over 1,500 rules to later discover that I could have used the import tool and saved myself hours and hours of labor if someone had only taken the time to show me how to upload one rule.
Britta H. Hahn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The UKG Pro offers key HRIS features to support the lifecycle of an employee and beyond. While most HRIS solutions have this functionality, there are unique differentiators around this product, services and on-going support with UKG that are remarkable. UKG as a whole puts people first in everything they do - that not only influences the experience you have with the product and services, it also positively impacts your experience as a client. The UKG Community is such a valuable resource that puts knowledge articles, learning, and more at your fingertips. UKG partners solicit feedback from clients on a regular basis and they are always seeking ways to improve the employee experience.
Score 7 out of 10
Vetted Review
Verified User
UKG Pro makes it very easy to track time off. It allows our company to put in requests for time off and keep track of when an employee is clocking in and out. My manager can also see my time sheets and approve them wherever. It also helps us keep track of our annual goals. It allows me to put in comments as well as my supervisor. These goals go to management for annual review. I like being able to go back and review old goals to see how much I've developed.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I don't feel the customer service is where it should be. It can take months to resolve tax issues and we are stuck relying on UKG to provide the insight on what occurred and why.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
UKG is well suited for an organization that has a muti-faceted workforce that is not a one-size-fits-all type of organization. We have everything from retail to manufacturing, and the features allow for us to accommodate all of those needs. If you have needs for project accounting or allocating wages to different clients, UKG Pro doesn't seems to have great solutions to accommodate those needs.
October 12, 2023

Awesome Product for HCM

Muhammad Sadequl Islam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Some product capabilities are a little bit confusing. I cannot build a workflow in which I can search and select from a people selection tool. It would be easier to integrate it with my other programs. When a problem arises, the resolution is very dependent upon the individuals assigned. Thus, multiple tabs are required to arrange something, like a vacation.
Charles Fashana, MBA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Overall, UKG Pro appears to be a very powerful system. It absolutely meets the needs that we have. For personal and HR-related information and document storage, it's fine and easy to use. It also covers everything we need in terms of timesheet entry, modifications, overtime tracking and notifications, approval. PTO tracking and reporting is good. Generally, I just feel some of the interfaces are clunky to work with, the default views and reports aren't the best.
Mohamed Salem, CFA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I think it’s well suited system for all the reasons mentioned before plus the ability to integrate and connect with other systems. I was able to connect it to Vena Solutions which improved the budgeting process tremendously. Currently in the process to integrate with our accounting software Sage 300 to streamline monthly compensation allocation to different departments to further enhance financial reporting.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our company setup is not overly complicated and follows basic needs for payroll, HR management, and timekeeping. We have used Ultimate Software since 2007. The merger with Kronos in 2020 was a bit rocky in the areas of tax payment services and customer service, but we are hoping for better things as they iron out the tasks and responsibilities for former Ultimate Software products. Newer clients should not have that issue, however, because they are joining post merger and will not have to seek assistance on pre merger products. As a whole, the product offering is great and has most features that you would expect to have available in 2023.
October 05, 2023

UKG Pro Review

Score 7 out of 10
Vetted Review
Verified User
It is well suited to our payroll, HRIS and applicant tracking system. It is easy and convenient to be able to access all of these functionalities on one platform. It is an overall excellent people and performance improvement platform that has strengthened our business processes and improved the way our employees can access their information.
October 02, 2023

Honest Feedback

Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is an excellent product. It is well suited as all modules are under one umbrella. E.g., an employee can see their profile, time-off, org charts, reviews, documents, etc., all on UKG Pro instead of logging into different platforms. They have the flexibility of using it from their desktop or mobile with Single Sign On. I love the overall look and use of UKG Pro.

It is less appropriate with the support after implementation. The implementation team walks you through different features and by the time you get used to the product and testing, the support ends. It is very difficult to get the after implementation support on time and it's always with an additional cost.
September 28, 2023

We love UKG Pro!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I think UKG Pro is great for all size organizations due to the user friendly nature of the program. It is fairly easy to navigate and doesn't require much training for someone not as familiar with technology. It may lack some additional steps needed for highly complex organizations with large networks, but I think overall it would be a great contribution to manage payroll and annual reviews.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro may be best suited once subscribed to all the additional bells and whistles modules that cost extra. I put that out there to try and be fair, we did not subscribe to some of these since when it was originally purchased, many of these functions were already included and therefore, we did not feel we should have to re-subscribe. That said, the platform we use is in a limited function to the HR function and even there, it requires a lot more additional personal handholding and manual work of the system.
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