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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.5
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
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We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1403)

Attribute Ratings

Reviews

(176-200 of 331)
Companies can't remove reviews or game the system. Here's why
Don Griffin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
For us, the system responds very quickly to all environments. There are only occasional access issues and any of these are accompanied by notification from Ultimate to us by email starting with a notification of the issue and a projected resolution time then followed by a resolution issue. Any limits have been very short in duration and rare in occurrence.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Overall the performance of UKG is comparable with other systems. Downtime is rare and our organization is pretty well able to depend on UKG being available 99% of the time. I think UKG has some room to grow in the space of integrating with other systems. Ultimately the support teams are extremely helpful.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The system seems to always work--no downtime like other systems in the past. Ultimate seems to integrate with just about everyone! When other software companies call on us and ask us what platform we are using, they do not bother calling back once we tell them we are with Ultimate. That speaks volumes.
November 23, 2020

Great tool for HR

Score 8 out of 10
Vetted Review
Verified User
Incentivized
The performance of the software is pretty ideal. I have noticed it works better on Chrome than on Internet Explorer in terms of loading speed for pages and reports, depending on their complexity. Unfortunately, there are some pages--like the model my pay feature--that do not work on Internet Explorer. It just shows as loading and then will go to "Page not responding" with the error message.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Not only is UltiPro a product of well established company, but they are also abreast of HRMS technology trends and consistently improving their products with the customers in mind. They also are highly receptive to customer feed back, suggestions, and enhancement ideas. The system is fast with a 99.9% uptime, reporting is fairly easy, customer service is extremely pleasant to work with-even on building difficult reports.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I gave UKG Pro (formerly Ultimate Software UltiPro) a high score in this category because end users seem to have taken to this software relatively easily. But perhaps more importantly, our IT department seems to not have any technical issues which can be related to software suites such as this. They seem to have a very good support system as well.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Generally, it is very responsive. This is a cloud based system, and sometimes it starts responding slowly. At least 4 times a year, it goes down altogether for periods from minutes to hours. We have never lost data, and the occasional outages are a minor inconvenience. As such, I did not mark them down too much for them.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I've never had any trouble with pages loading in UltiPro or reports completing in a timely manner. The only issues I have encountered are with Recruiting and Onboarding not being available. This seems to happen more frequently than I would think normal in a SaaS environment. Ultimate is very good though to stay on top of communicating when there are issues to let customers know progress on a solution.
August 21, 2020

HRIS with UltiPro

Score 6 out of 10
Vetted Review
Verified User
Incentivized
For our size, we have a lot of issues with the performance overall. There have been a few times where the system has had an upgrade, and the new code is great for smaller organizations, but for us, it has the opposite effect and the entire page refuses to load quickly (Like pay statements).

We have a replicated database for our reporting tool, as it cannot work off the regular database and report back. we often have to engage with customs to get large or complicated reports to run.

Our UTA product is slow as well, due to the size of our database and we have had issues with it going down in the past due to that.
Score 10 out of 10
Vetted Review
Verified User
UltiPro has surpassed my expectations with performance of HRIS systems. The pages in Ulti Core are easy to navigate and having a favorites option allows us to move quickly through the system.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
UltiPro pages populate quickly. Not a lot of time outs and if there are it is due to our internet at home or work. Reports in BI run fairly quickly but sometimes takes time to download them if in excel. Standard reports and General ledger reports also seem to run quickly. UTM reports can be tricky and depending on how you are viewing them (either in PDF or Excel), can take several minutes or even freeze up and you have to re-log back in.
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