Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
A good product that can become better.
Partner for Life - Setting you up for Success
Great Application for Company Management.
UKG provides good payroll features, but needs to work on the customer service aspect
How UKG Pro Differs From Its Competitors
UKG Personal Experience
Centralization
UKG Personal Experience
UKG Personal Experience
Centralization
UKG Personal Experience
Centralization
UKG Personal Experience
UKG Personal Experience
Centralization
UKG Personal Experience
Centralization
UKG Personal Experience
Centralization
UKG Personal Experience
UltiPro Business Outcomes
Centralization
UKG Personal Experience
Centralization
UKG Personal Experience
Centralization
UKG Personal Experience
Centralization
UKG Personal Experience
UKG Personal Experience
Centralization
UKG Personal Experience
Centralization
UKG Personal Experience
Centralization
UKG Personal Experience
Centralization
UKG Personal Experience
Not to happy with Tax Recon in Core because it doesn't give me the details that the Backoffice part of the system does.
I would suggest an upgrade for Core so that the functionality mirrors each …
Centralization
We have been able to bring in payroll to our department to centralize …
UKG Personal Experience
They now have visibility and access to their own information without having to ask …
Centralization
UKG Personal Experience
Centralization
UKG Personal Experience
Positive experience, whenever working with a new or unknown member of the organization, I was quickly able to look them up using the visual org chart, which was generally accurate and this saved me having to bug …
Centralization
Centralization
UKG Personal Experience
Centralization
UKG Personal Experience
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (776)8.989%
- View job history (759)8.989%
- View and generate pay and benefit information (769)8.888%
- Employment history (762)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(731) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(762) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(733) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(721) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.8Organizational charting(643) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.2Organization and location management(656) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(517) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(709) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(336) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.8Off-cycle/On-Demand payment(231) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.1Benefit plan administration(643) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(702) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(573) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(504) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(529) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(434) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(769) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(776) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(564) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(287) Ratings
thank a team member
- 8.9View job history(759) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.5Tracking of all physical assets(189) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(714) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.9Pre-built reports(724) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.6Ability to combine HR data with external data(495) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(554) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(444) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(293) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(359) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(251) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(333) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(415) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(326) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.3Review status tracking(436) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(397) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(337) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.5Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.4Candidate ranking(164) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.4Candidate search(163) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.5Candidate development(152) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(434) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(422) Ratings
Software allows postings to be displayed on the company website
- 8.7Publish to Social Media(333) Ratings
Software provides ability to publish postings to social media sites
- 8.8Job Search Site Posting(390) Ratings
Software provides ability to publish postings to top job search sites
- 7.1Duplicate Candidate Prevention(323) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(421) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(388) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1403)Attribute Ratings
- 8.8Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.4Support Rating492 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 9.9Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.4Product Scalability93 ratings
- 9.9Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 7.9Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 5.5Ultimate Software Vendor Communications40 ratings
Reviews
(1-25 of 928)UKG Pro Review
- Processing new hires
- Outdated software - user interface could be better (design, wording, groups)
- The functionality is limited
- Reporting feature needs to be revamped
- Better user friendly mobile app for employees and managers
UKG great product great people
- benefit adminstration
- payroll processing
- human capital management
- recruiting platform
- performance reviews
- onboarding
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do understand that we are going to have to change Time management because it's no longer supported. We also need to add a scheduling tool.
- Good source of Employee data;
- Reports are fairly wasy to use
- Our Executive Account Manager is great to work with
- Time to respond to cases
- The buck being passed to other areas of the business
- Lack of personal attention, feel like your request go to AI or a black hole
UKG
- I like the flexibility BI gives for reporting
- I like the "payroll processing" functionality compared to Namely or ADP
- Even though the amendment process can be lengthy, I like how easy UKG makes it to make payroll adjustments
- More reporting around payroll adjustments. Once the amendment case is done and they provide the AAF report, it's hard to reconcile the additional amounts due. I log each payroll adjustment and I still find it hard to follow once we receive the AAF report
- The GL set up in UKG is not flexible. It would be nice to have more flexibility to how we are able to code items in the GL Rules
- In standard reporting, have the option to download more reports in either excel or csv format. Such as the Tax Liability Grand Total Report
UKG review.
- Technical support team usually help us to solve problems.
- The payroll allocations report is helpful and saves us time in preparing payroll journal entries.
- Sometimes, when we have payroll issues, we go to the Learning Center and try to find answers, but it is not helpful at all.
- The Mobil App for time management needs improvements; employees always have issues clocking in and out with their cell phones.
- Employees always complain about the new requirements for creating new passwords. At least 15 characters with a special character at the end; it is just too long for some of them.
- The agency has a policy that new hires are not allowed to use sick time after 90 days and vacation time after 180 days, and we are not sure whether UKG has set it up for us. Right now, we just manually record the sick time and vacation time ourselves. It would be great if UKG could automatically calculate that for us and loaded on employees' pay statements after 90 days and 180 days.
UKG Pro Review
- Proving us with a very involved Executive Relationship Manager
- Working with us as a more team approach
- [A... I...] - incredible partner
- The ticket system - closing cases quicker
- UKG Pro provides so much info, that it's almost too much which makes everything more overwhelming. Simplifying would be so much nicer
Great functionality for price
- Manage performance reviews
- Manage the annual salary increase process
- Work flow management for various processes (job changes, new hire orientation, off-boarding)
- log in process is frustrating
- panels are hard to navigate
- phone app is terrible
Strong Product.
- Security is very good at keeping the date hard to access if you do not have proper authentication to access it.
- Relatively easy to run organizational reports ad hoc or scheduled.
- Can combine various functions together, time keeping, recruiting, etc.
- The reporting is robust but can be frustrating at times when just trying to get an ad hoc report created quickly.
- Navigation is a bit clunky, reminds me of older ERP systems at times
UKG - Valuable Asset Software
- Electronic Onboarding
- Dashboard Features
- Employee Mobile App
- Ability to customize Recruiting and Onboarding
- Ability to allow system administrators the ability to manage the PlanSource application
- Transfer of documents from Recruiting into CORE
Automate Your HR & Payroll with UKG Pro.
- UKG Pro has allowed us to better automate our payroll processing.
- UKG Pro has helped us become a more paper-free organization.
- UKG Pro allows us to customize the solution to meet our growing and evolving business needs.
- As UKG is aware, the support for customers needs some improvement. As the recent changes to the staffing/support hierarchy take effect, I hope to see some relief to the current frustrations.
- As the UKG Pro products evolve, they need to become more integrated and less segmented. Having to purchase multiple products that then need to coordinate for processing leads to issues.
- As users, we have a lot of options for self-service and customization, but some simple fixes still require assistance from UKG support. Give us the power to help ourselves whenever possible.
UKG Pro Changes Lives in the Auto Industry.
- UKG Employee Portal is very user friendly.
- Payroll is seamless.
- Timekeeping can handle complex rules.
- I wish payroll had a batch process where we could store upcoming payments months out.
- I wish they would give admins more "keys to the kingdom," and we would not have to put so many tickets in for simple changes.
- I wish they would not nickle and dime us for every little change we need to make.
A good product that can become better.
- The job code, salary change and address/email workflows work great.
- Payroll Gateway is a wonderful products that has made finalizing payroll easy.
- Approval of Timecards.
- Allowing the ability to add documents during some workflows. For example, Termination.
- Instant Synchronization. We transitioned from Kronos WFC, where synchronization from Kronos HR/Payroll to Timekeeping was instant, and it was a big surprise to find out that in UKG Pro, we have to wait 15 to 30 minutes and, in some cases, even longer.
- Better communication between UKG Pro, Benefit Admin and Plan Source.
Partner for Life - Setting you up for Success
- Training is offered at no additional cost. You have 24/7 access to webinars, quick tours, documentation, etc. which really helps you become more invested in UKG Pro.
- Customer support is superior. You have access to knowledge experts who are interested in your successful use of UKG Pro.
- The UKG Pro user interface is intuitive allowing for ease of use by both managers and associates.
- UKG Pro has an amazing user resource called UKG Community that offers a wealth of information.
- Tax Filing can be tricky. Be sure to understand the process and keep on top of any action on your part.
- Using a new system can be intimidating. Take as much training as possible to fully understand how to best leverage all of the features of UKG Pro.
- Try to plan for the possibility of future growth upfront. Think about where you are trying to be in 10 years - will your HRIS platform sustain your growth plan?
Great Application for Company Management.
- Maintains a full history of employment for an employee.
- Accurately keeps track of time clocked in and out, as well as any time off or overtime.
- Allows the user to input goals to reach towards with their supervisor and track them as they are completed.
- The URL to access the company-specific portal can sometimes be confusing.
- The username/password isn't linked internally, so separate information is needed.
- It would be nice if UKG Pro synced automatically with Outlook or specific calendar programs for easy time off tracking.
UKG provides good payroll features, but needs to work on the customer service aspect
- Transfer time amongst the various locaitons
- Process payroll in a timely manner
- Allow us to review the hours and reconcile before processing
- Customer service is not great
- Whilst we can transfer time amongst the various locations, we don't have a good report for recording this.
- Tax issues are becoming a regular thing every month
UKG has been a great next step for our organization!
- UKG is user friendly. The interface is easily accessible for all employees.
- Open enrollment has become much easier now that it is processed through UKG
- Approvals and hiring process flows are streamlined.
- We currently struggle using the scheduling platform in a way that suits our needs.
- The tax compliance support has been a struggle over our time with UKG.
- Setting up filing needs in new states can be cumbersome.
Awesome Product for HCM
- Ease of running payroll is great
- Provides well-organized training
- Ease of use
- Teams are subject matter experts
- Hands-on implementation team
- Response time for investigating issues can be way better
- Need more space and codes
- Organizations charts need to be easier
We've only scratched the surface with UKG Pro, does the job for what we're initially using it for
- Personal / HR related information is easily stored and accessed within the system
- Tracking of time and PTO is easy and the reporting is simple and can show the information in various ways
- Clearly separates "Myself" from "My Team" which is helpful for managers to understand when they are looking for items related to themselves or for their team
- The Workforce Management area ("My Team") needs to load in a separate window and isn't embedded into the normal experience.
- Default views never show the data I'm looking for, not easy or intuitive to create and save new default views
- Always have to revert back to the hamburger menu to ultimately get where you want to go
One solution for all your problems.
- Payroll
- Benefits management
- BI
- The way the reports are being developed on BI
UKG Pro Delivers A One Stop Shop For Basic HR/Payroll/Benefits
- Payroll Processing software
- Human Resources management software
- Onboarding and Recruiting software
- Continue to enhance existing products based on customer feedback
- Tax Payment Services amendment processing
- Customer Service response time
UKG Pro Review
- The system is easy to navigate
- Customer service is great
- We are able to adapt the system to meet our needs
- Add more visual functionality
- Incorporate more technology, like surveys
Amazing System.
- Time & Attendance.
- Payroll
- BI Reporting.
- Payment Services.
- GL Export.
Honest Feedback
It has reduced a lot of administrative tasks for the team and has improved our employee experience.
- Payslips summary and the compensation statement
- Employee Voice Surveys - less time consuming
- Recruitment module has made it easier for us
- Reporting
- Onboarding
- Auto pay calculations
It is less appropriate with the support after implementation. The implementation team walks you through different features and by the time you get used to the product and testing, the support ends. It is very difficult to get the after implementation support on time and it's always with an additional cost.
We love UKG Pro!
- Annual Reviews
- Payroll and updating payroll information
- Reviewing pay stubs
- Reviewing annual pay increases
- Password changes can be tedious
- Multiple steps to update some information
- Too many tabs, could be condensed to be clear where to find information
Serviceable but best with ALL the bells and whistles.
- Payroll tracking and dashboard
- Org Chart visualization
- Benefits dashboard
- PTO Tracking
- Employee Reviews
- Service Support