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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

55 people also want pricing

Alternatives Pricing

What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

What is BrightHR?

British company BrightHR offers a human resources platform which helps replace paper documents with edocuments and contains features for managing employee scheduling and ROTA, sick leave and tardiness, vacation and holiday shift planning, as well as providing employment law legal advice.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.3
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.5
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.4
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Integrations

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(1403)

Attribute Ratings

Reviews

(126-150 of 432)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use UltiPro across our entire organization. It is our HR system and Payroll system. We use it to onboard new hires, house personal information, and as a time system for about 30% of our organization. We pay all of our employees via UltiPro. We are hoping to utilize UltiPro, even more, going forward, hoping to get more than 75% of our company using it as their time system and using it to communicate with our employees. We are hoping to use it as an employee directory and for our union population in the future as well.
  • Employee information - the amount of employee information that can be readily stored in UltiPro is significant for our organization. We also utilize platform configuration a lot to house other information that we need for our organization.
  • BI - I love BI. The reports that we are able to write and customize is essential to running our organization smoothly.
  • Customization - The need to customize fields is essential to us! UltiPro makes it so easy to keep our information organized.
  • Imports - Being able to import in the web is so much better and easier than it was in the back office.
  • Customer Service! My number one complaint is still the new (ish) customer service model. I used to be able to submit a case and I knew the person on the other end of the phone, I knew who was going to call me. They knew my company and its quirks. Now it seems like all cases just go to random people. I have had a case that was closed 3 times and moved to a different department, started with UTM, they closed my case and moved it to Core then they closed it and moved it back to UTM. Every time I get a new person and have to re-explain everything all over again. Every time I get a case I have to explain our company's anomalies, etc. I also enter support cases and they don't get picked up for DAYS! I've gone almost a week sometimes without hearing from anyone. I used to get some sort of response in 24 hours. I don't know why the customer service department/model changed, but it was definitely not for the better.
  • Not being flexible. We have submitted cases where sometimes the answer is just 'the system doesn't function that way' - case closed. That's not a good answer, as HR people we can't tell our employees that. Sometimes our people don't even have workarounds or solutions for us. We just get "it doesn't work that way".
I would definitely recommend UltiPro to almost anyone. I do believe it is a great system with great potential. I would not recommend UltiPro to anyone who runs a stadium, for example. The ability to able to schedule the facility for various different events just doesn't exist in UlitPro. They don't have the software for that, and there are software's out there specifically for those kinds of venues. I would recommend UltiPro as a payroll system and records management system to anyone. For those things, like maintaining personal information, important pay information, etc., UltiPro is great!
Jay Dotson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The entire organization utilizes UltiPro. It addresses recruiting, onboarding, payroll, self-service, and performance.
  • Ulti manages payroll very well.
  • Ulti manages the performance management aspects well.
  • Ulti has good customer service.
  • Ulti is able to onboard effectively
  • The recruiting module has room for improvement.
  • Better communication to candidates in recruiting.
  • Emails should be able to CC others in the system.
  • White label email communication to candidates and managers. No-reply is easy to ignore.
  • Reporting needs to really improve in recruiting.
UltiPro is a very good HRIS system. Better tracking of candidates in the recruiting system would be an improvement. Req approval process is good. They recently made improvements to the offer letter process but the data is not reportable nor does it show up in the candidate presence. You have to check too many sections to know where someone is in the process.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using On-boarding products, Payroll, Tax Services, Payment Services. It is being used by HR, Recruiting, Payroll, Accounting.

We are looking to address the business problem of high turnover through Perspective reporting.
  • Payroll: The product is simple and can handle all payroll process.
  • Garnishments: Services are almost seamless and responses are immediate when needed.
  • Year-end/W2: Process simple and easy.
  • Taxes: I believe although I have made major strides since 2018 taxes still are very slow and still do not have the expert knowledge needed.
  • Compliance: More awareness of compliance earlier needed to be added.
  • Recruiting: Needs to be simplified with more reporting to assist in hiring candidates.
I believe the overall service is extremely high and feel that UltiPro cares, and stays connected to the customer, which is absolutely necessary to understand the changes and business needs.
Juan Osegueda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized

Nov 2018 Update: I have used Ultipro now at two different organizations. One that used the Enterprise solution, and more recently another that used only Core. Ultipro continues to thrive by implementing innovative customer suggestions and implementing stellar upgrades with their Spring/Fall releases. I love that Ultimate Software is making Core more like BackOffice, in that Core is now able to handle a lot of the heavier things once possible only to experts and Ultipro account managers, all while providing the awesome customer support that Ulti is known for!

April 2016: Ultimate Software's UltiPro is so simple to use, that I'm raving about it to my former colleagues! I've used other platforms for payroll, but UltiPro is by far the simplest to use. Did I mention that it's easy to use?

My organization uses UltiPro for Payroll and Benefits, for Onboarding and ad-hoc reporting, and uses Ultimate Software's Payment Services to file and pay our taxes and wage garnishments. I love that the product is web-based, accessible from anywhere, and that it really is very simple to navigate and to work with, that it seems as though it covers everything and anything that you can possibly think of. They truly listen to their customers, too. For instance, if you come up with an idea to improve the platform, you can share them with Ulti and they'll get right on it and if it makes sense, they implement it!

  • Tax and wage statements, as well as the new 1095C reporting available online for all users.
  • Quick processing of payroll, simple execution of benefits and open-enrollment, great reporting suite.
  • Technical support and training available at all times.
  • Online and on-site training available for all sorts of learning paths.
  • Impactful integration of Ultipro with Cognos Business Intelligence.
  • Easy to use Onboarding.
  • No cons. Absolutely the best HCM platform I've used!

Nov 2018 Update: I've had the opportunity to use UTM--Ultipro Time Management in the U.S. and it seems to rival Kronos' suite quite well. Distinctively, it handles complex timekeeping rules (OT: California, hint hint!, and other qualms brought on by each state's labor departments). And I've also seen UTM used effectively across the pond, working really well in EMEA (especially in the United Kingdom) and APAC (India a plus!)

April 2016: UltiPro gets the job done! Not only can Human Resources use it for Onboarding and processing new hires, but all employee information flows so well into Payroll and benefits. It's easy to assign security roles based on multiple prompts and controls. The web-based platform is ideal for most, and it's "BackOffice" Citrix-based window portal is powerful as well, ideal for more advanced users.

I'm well-versed in tax and unemployment, handling all state and federal reporting in-house, so it's great to see that UltiPro offers this service for those who might be overwhelmed with each state's monthly/quarterly reporting requirements, and they do a good job of working with you to ensure that all taxes are paid and reported on time.

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is used for benefits, HR, and payroll. It is used across Canada and the U.S. It helps us meet our payroll, HR, and benefit goals. We have used most of the available products such as integrated files and onboarding and are hopeful for benefits prime soon.
  • The chat feature.
  • All-in-one software.
  • User-friendly, and makes it easier to train and use for employees.
  • Better customer service via cases.
  • Better tax department.
  • More communication with account managers.
I believe I would recommend UltiPro because apart from some tough customer service situations the product is great and will always improve. It was less appropriate for us when they had tax issues and we faced some penalties.
March 03, 2020

Love the system!

Brian Roche | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use UltiPro as our HR/Payroll solution for every employee spread across 250 locations. One of our primary reasons for selecting Ultimate was the ease of use that the system provided. Being in a high turnover business that was critical in allowing us to ensure that all employees at every level were able to use the system.
  • Allows changes to be easily made.
  • Processing payroll for 5,000 employees is just a few clicks.
  • Built-in training resources.
  • Enhanced learning functionality.
  • Quicker rapid response to issues.
We have been thrilled with UltiPro since our implementation in April 2019. It is a perfect solution for a workforce that is spread out in 5 states with a high turnover level.
March 03, 2020

Mixed Feelings

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use it as our HCM. We have the payroll, recruiting, and onboarding modules running. It is mainly used by my HR dept, but all employees have access to view pay stubs, w2s, etc. Hiring Managers use it for recruiting too. It addresses our need to keep employee data all in one place. We can limit access so finance can see specific data vs what a manufacturing employee can see.
  • Model My Pay - My employees love using this function so they can change their taxes and 401k, and see how it changes their pay before they make the change.
  • Recruiting - Everything from start to finish is there, from job posting to onboarding a new hire.
  • Payroll is relatively easy, especially when I need to run an off cycle.
  • Taxes - We have huge issues with our taxes. For example, Ulti just processed NY taxes for Q4 2017. We constantly get tax demands and are hit with interest and penalties.
  • Communication - It feels like once you get through implementation, you're on your own. It would be nice if someone from Ulti connected with us quarterly to help us optimize and use new features.
  • Customer Success Portal - Everytime I create a case, it feels like it takes weeks for someone to just look at it.
UltiPro has a lot of functionality but you have to have time to figure it out and use it. I don't think it would be good for a one man HR dept or a smaller business. I think it works well for us in the mid-market sector.
Kyle Pearson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is our HCM and payroll software. It is used organization wide by all levels of employees from employee self service, to performance/comp reviews, to payroll and HR administration. It is primarily used by HR and management but it touches all aspects of the organization.
  • The core product is solid, it does payroll and HR admin very well.
  • In recent years UltiPro has been great at introducing innovative products and features that increase its return on investment (Onboarding) and allows a high degree of customization (Platform Configuration).
  • From an Admin perspective, UltiPro's resporting capabilities are great. The recent integration with Informatica has also allowed us to better utilize HR data and integrate with other parts of the organization.
  • I've been supremely disappointed with the new File Management software. Specifically the implementation team we have been working with. They do not know the first thing about Core UltiPro and I am constantly told they can't help because they know File Management, not UltiPro. It can be very frustrating as they work for Ultimate not Peoplesoft and should have basic knowledge of the suite or resources who do.
  • I feel like at times UltiPro is more interested in releasing new modules that they can charge customers more for rather than fixing the shortcomings of their existing products. A great example of this is Benefits Prime. Rather than improving the core benefits module, they release Prime and try to upcharge to fix issues we're been dealing with for years.
  • Sometimes dealing with support can be frustrating. Depending on who your case is assigned to. I get the feeling some of the support reps just want to get me to close the case as soon as possible rather than research and come up with the best solution.
UltiPro is best suited for an organization who has the resources to dedicate individuals to build out and customize the product. It really is a great product with a lot of innovative features but it takes time and expertise to get these set up correctly.
Ashley Pavich | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using UltiPro for our HRIS system. Including the following modules/areas, payroll, benefits, onboarding, recruiting, core, etc. Our main goal when implementing was to have one record of truth administratively and for our employees. We now have payroll and benefits in the system and our employees are able to change and update their information on their own. The self-service portion eliminated emails to our HR reps on a daily basis. We also implemented UltiPro to help with our financial reporting.
  • Employee Self-Service allows employees to make their own indicative data changes.
  • BI Reporting.
  • Payroll - Easy payroll process.
  • Benefits/Life Events in the Core system - Very generic.
  • Off-boarding - Currently there isn't a space in the system for off-boarding employees.
UltiPro is well suited for an HRIS system, payroll, generic benefits, onboarding, and recruiting. It could use some work in the implementation of UTA. I felt like we didn't have a smooth implementation with enough training.
LaTonya Madison, PHR | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is used by the entire organization. UltiPro address the business need of having all employee information in a centralized location which allows for efficient payroll processing, data management, robust reporting, and analytics.
  • UltiPro empowers the users to customize the system via Platform Configuration.
  • UltiPro is very intuitive which makes even the least technical person comfortable with using it.
  • UltiPro is a solid HCM tool that allows companies to leverage the technology in driving business decisions.
  • I would like to be able to make change/termination reasons and drop-down values active or inactive and display placed on that status.
  • I would like to see more pages that are platform configurable.
  • I would like the capability to import to the business rules tables.
UltiPro is well suited for any company looking for an easy to use yet robust tool.
Nghi Nguyen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Currently, we are using it company-wide. It keeps track of employees' information.
  • It keeps track of our employee records.
  • User-friendly.
  • Always improving.
  • BI reporting.
As an HR product, it is a great tool to store employees' information but as the product is expanding to add other components, it becomes more difficult to maneuver around.
March 03, 2020

Great HRIS!

Matthew Getz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use UltiPro as our global HRIS, and additionally in the U.S. as our payroll provider.
  • Covers many facets of HR.
  • Allows for global usage.
  • Intuitive interface.
  • Improvements in performance management.
UltiPro is perfect for our environment. It has a broad reach into many HR areas and is easy to use for both our contributors and managers.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use UltiPro for most Human Resources functions, Commission, and Payroll payments. We also integrate Time Management for timesheets that feed to payroll for processing. We just implemented our commission payroll this last year, and we are now looking at Onboarding so that the flow between systems will be seamless.
  • Time Management - Time Sheets
  • Year-End Reporting
  • Processing W2 forms
  • Ease of using the system
  • Support for problems and issues is excellent
  • BI reporting
UltiPro is well suited for W2 forms and not so well suited is 1099 forms. I think they could do a little more for 1099 users.
February 29, 2020

UltiPro First Year Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is currently being used at 2 locations to process payroll and handle open enrollment. One location uses it for recruiting and time management as well. I hope to expand the use to the other locations.
  • Reporting and BIA are great.
  • Processing and calculating payroll are accurate.
  • Managing vacation and time off.
  • I can't think of anything.
I would recommend it. I really can't think of a company where UltiPro wouldn't be useful.
Peggy Krueger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is being used across the whole organization. Payroll, Benefits, Onboarding, Recruiting, Accounts Payable, Finance, Performance Management Continuing Education.
  • Paychecks, W-2s, Reporting, Employment Taxation
  • Benefits, Open Enrollment, PPACA, 1095cS, Reporting Non-Discrimination Testing, Census and Compliance Testing for 401k, 401k Contributions.
  • Financial Reporting, 1099s, A/P Checks, Budgeting.
  • Business Intelligence is a bit complexing with setting up reports, filters, and not so user-friendly.
  • Changes in Open Enrollment need to have more flexibility...Deleting benefits that are no longer used but have history as 1 example. We would like to see more clean-up in this area. Also being able to run reports for Open Enrollment before the start of a new year. We are locked out to see benefits elected for 1/1 during the preceding month of December.
  • Webinars could be longer and have more detail or time to work in the program or module, and training in system more accessible at UltiPro and onsite.
Payroll, A/P, Performance Management, benefits. Difficulty in having to go to more than 1 area or module to make changes (one module may not connect with another, so having to go to more than 1 place to make a change.)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it to capture our timekeeping, run the payroll, and process our taxes. It is a great company to work for and the software is very easy to learn. They have a lot of help on their customer service portal. They help in many ways to complete all our tasks.
  • Their customer service hot line is great and always available.
  • The system is easy to learn and they have a lot of learning material available.
  • The UTM system is easy once you learn the system but the learning materials to get there are very weak. More classes and material is needed to help us use the system at its full potential.
  • The BI system needs more classes and materials on how to create reports. It is not very easy to learn for nontechnical people.
UtiliPro has a lot of support and is easy to run once you learn the system. If you call the customer service 1-800 number they are always willing to help and walk you through the steps to complete your task. After the call they will also send you material for later use.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use UltiPro to manage our hourly employees' timesheets, all employees' pay stubs, and all time-off requests. This software is used throughout the entire organization - supporting 15+ brands across the organization and supporting 15+ offices around the US (including remote team members). UtiliPro is a convenient system based on the various features it offers in one place, including the delivery of payroll forms such as direct deposits and W2s!
  • Allows employees to see how much paid time off they have accrued.
  • Allows managers to approve or deny time off requests.
  • I wish this program allowed you to see what team members are currently "clocked in".
  • I wish UtiliPro showed you which team members have upcoming PTO.
UltiPro is likely best used for hourly employees - as they are utilizing all features including clocking in and out. For salary employees, it may not be as useful as these employees would not need to clock in and out. However, there are still some very useful features such as the paystub delivery and time off request function.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is being used across the entire company as our choice self-service portal. To everyone in the organization, we are able to check vacation and sick accruals, pay stubs, print our yearly W-2's, edit tax deductions and request time off. For HR and payroll, it is our all in one system. I personally use it as an applicant tracking system and also to check current employees' eligibility status for transferring and compensation tracking.
  • UltiPro excels as an all in one system. It is a great asset to many departments within the organization.
  • UltiPro is incredibly user friendly. Their in-depth reports are easy to run and program and it is also easy for users who only have access to the self service portal to access all they need.
  • UltiPro gives the users a way to change their tax documents at any point through the year helping to streamline the payroll process and eliminate paperwork and appointment setting to just simply change information.
  • The applicant tracking portion of UltiPro is incredibly useful and helpful. They allow candidates who are applying to do most of the work for you when they create their candidate profiles.
  • My biggest con is one that 2018 or newer users won't necessarily face any time soon, but when transferring from the ATS of Recruitment to their newest version of Recruiting it only transfers over 3 years worth of data. I understand that legally that is 2 years more than needed but our organization likes to keep records of the past 5 years and we weren't given that option.
  • The reports, as mentioned in the pros, are pretty user friendly and easy to follow but because of the ease of use it does eliminate some of the customization options that I would like to see.
  • Lastly, I don't think that they have the best customer service. Their sales team always leaves me unsatisfied when we meet with them. They don't seem to give options and solutions but almost always leave us with more problems! I also feel like without our own in-house team of techies, we wouldn't have a clue what we are doing. The quarterly updates can also leave bugs and kinks in the system that never really seem to be fixed all the way. Again, I am in UltiPro daily and I realize not many users across my organization would see these issues but because I am behind the scenes I see it all.
UltiPro is well suited for payroll and many HR functions. I would recommend it to a friend because, although there are kinks, it is a good system that meets most needs! I think their new Recruiting ATS is excellent and the fixes they implemented are helpful and if used as designed could really streamline the recruitment process.
October 04, 2019

UltiPro is great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used for payrolling and onboarding.
  • User-friendly
  • Uploading of new hire documents
  • Access to payroll information such as pay stubs and W2s
  • Would like to see emails being recorded in UltiPro
  • New hire templates for onboarding
  • E-verify integrated into UltiPro for I-9 verifications
It’s a great system, very easy for training. I would like to see what other process can be used in UltiPro for recruitment and onboarding processes in the company. Streamlining processes to one program would make things run smoothly in our organization. I would like to use it as a one stop shop.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Ultipro for Payroll, HR and Talent Acquisition. UltiPro keeps us in compliance with both federal and state regulations and gives our current and future employees a guided, friendly user experience from beginning to end. Starting with applying for a position on our careers page to retrieving pay stubs and W2's after termination in their employee self-service.
  • UltiPro's customization helps to keep our organization in sync and is able to keep changing with us as we grow.
  • Detailed payroll reports help to know exact accounting and business expenses before we even process.
  • Our company feels protected from the great security features that UltiPro offers. The audit feature gives details on every click.
  • Payment services needs to improve their ticket functionality and response time to tax issues.
  • Onboarding and Recruiting modules should have the ability to customize fields and requirements similar to Core.
  • Canadian payroll processing is not on the same level as US and should be improved.
  • PTO request in Core should be able to be entered for previous pay period without being a manual process to pay in payroll.
UltiPro would be best for a population where employment type and compensation is more consistent. We have a larger seasonal population that causes some issues for us when it comes to key dates due to rehiring and terminating frequently. Overall, they keep us in compliance and up to date with state and federal regulations without having to use an outside service.
August 29, 2019

UltiPro Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is used to process payroll and administer benefit programs. It is the system of record for our employees. UltiPro is used across the organization. Employees have self-service access to pay statements, benefits information, and are able to update certain records such as direct deposit, tax withholdings, emergency contacts, benefit selections, etc.
  • Self-service - employees have access to their information on demand.
  • Workflow - employee changes can easily be made and approved and has made the process paperless.
  • Client support - enjoy having a dedicated Ultimate Software representative. The last couple of Exec Relationship Managers have been good and our current one, Chris Nesbit, is great.
  • Benefits administration - we continue to struggle 14 years later, even after several benefit changes on our end to fit into the module's out of the box functionality.
  • Reporting - would like more standard reports such as a basic turnover report.
Best suited for payroll processing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use UltiPro Payroll for 77,000 employees in the US (we're in 41 states & 63 Tax jurisdictions) and 1,500 in Canada (we're in 4 provinces). We have 10 component companies (different legal entities with their own FEINs). Workday is our HCM (for most of our HR needs) and Kronos is our time-tracking system. For other modules we use internally developed systems and tools.
  • It is flexible and adaptable to our needs. The Customs Team can develop customization in case standard functionality is not available. This ensures that whenever we need functionality that is not available "out-of-the-box", we can get it developed at a reasonable cost to us and meet our business needs.
  • Ex-employees can easily access their payroll and tax records indefinitely, at no extra cost to us.
  • The Ultimate Software support team is phenomenal and will work tirelessly to fix any issues, even when they may have been caused by us.
  • "Guided adjustments" is sorely needed for a number of scenarios. It is currently very manual and time-consuming to make adjustments to paychecks (say, to move taxes from one state to another or to refund FICA for employees who should have been exempt). Currently there is some limited functionality and I understand more will come soon, but "I feel it is too little, too late". We should be able to backdate certain transactions very easily and do "bulk" updates.
  • We should be able to run multiple payroll sessions in parallel as standard functionality (e.g.regular payroll and stock payroll).
  • I'd like to see the use of Machine Learning / Artificial Intelligence to help us catch errors and make our approvals a lot easier to accomplish. I should only have to dig deeper in certain areas, if something "out of the normal" comes up.
  • A common feature requested by our employees is the ability (self-service) to get their pay statements in spreadsheet format.
For companies operating from US and Canada, UltiPro is an excellent solution. For companies operating in multiple countries/geographies, UltiPro still lacks behind some of their main competitors.
August 23, 2019

UltiPro or Bust!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is our primary HR Systems platform for the entire organization. UltiPro allows the employees' as a whole to independently manage their profile which saves time for administrative tasks in HR. It also saves an enormous amount of time for new candidates by allowing them to complete their onboarding portal from the comfort of their home.
  • Keeps our company up to date with the latest bulletins regarding tax issues.
  • Allows us to contribute to new ideas on a customer portal.
  • Offers the best annual conference to network and learn innovative practices.
  • Repair the onboarding task by correcting the issue of allowing candidates with icloud and @me email addresses to receive their portal.
  • Provide a way to enter future or past dates in payroll that is effective on the date instead of a change being active for an entire pay period (pay rate).
  • Have the new hire documents auto uploaded instantly.
UltiPro is an amazing product! I have used it for over a decade from the client-side and the provider-side. One of the most admirable values of UltiPro is the tireless commitment to customer service and the willingness to make things right! The product is constantly improving and the customers play a big part in that.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use UltiPro across our entire organization. We use it to process payroll for the corporate offices and all 105 hospitals that we currently own. We are also using the recruiting and onboarding modules for the entire organization which has provided us with excellent savings over the cost of using Taleo. We have recently started using the performance management module at corporate for our annual review process to eliminate the paper forms.
  • UltiPro's support structure is simply phenomenal. They excel in customer communication for reported issues and they also have a fast track process to escalate issues of importance.
  • The payroll system is robust enough to handle the intricacies of a corporate and subsequent hospital structure where unions are also involved.
  • The recruiting and onboarding processes have proven to be a cost-saving over using the Taleo product. Although this product is not as robust as Taleo, UltiPro is constantly adding updates and features.
  • As mentioned earlier, the recruiting and onboarding processes are being updated constantly to improve it.
I believe the payroll solution is robust enough to handle any organizations needs. The recruiting and onboarding modules are working for us and are being improved on a monthly basis. We have only recently started using the performance management product so it's a work in progress as it'd rolled out our departments here at the corporate offices.

The time and attendance solution does not work for us due to the inherent complexities of an organization of our size.
Regina D. Jones, PHR | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use UltiPro for our corporate office along with 155 of our center locations throughout the United States. UltiPro has addressed many of our issues with performance management allowing managers to complete the review in the system as well as allowing HR to track status etc.

We also use it for salary planning and merit increases which has reduced the time it takes for us to complete this process from 7 weeks to 4 weeks.
  • UltiPro is a true partner for us, not just a vendor.
  • The education for life option is a true value add for our users. It allows me to assign training to get new employees up to speed without having to spend a large amount of my time helping them to get familiar with the system.
  • The UltiPro platform is configurable allowing us to be nimble and make changes to the system as needed by the business without requiring an outside resource.
  • I would love an option in UltiPro to better assist us with administering FMLA. This is functionality that I think would move UltiPro ahead of other HCM systems.
  • The salary planning module could use some improvements. It's much better than it was, but I would like to see it be more of a workbench type module than just a system functioning spreadsheet.
UltiPro has been a great HCM for our population and changed the way we interact with managers. Employee and manager self-service are both very beneficial to help us keep information updated in a timely way.

UltiPro is well suited for any company that needs a configurable and reliable HCM. I would say it is less appropriate for super large companies with highly complex pay needs.
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