Skip to main content
TrustRadius
UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Read more
Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
Continue reading

UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
Continue reading

UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
Continue reading

Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

55 people also want pricing

Alternatives Pricing

What is Workable?

Workable is a recruiting software with HR integrations and AI-powered candidate sourcing. It has SEO-optimized job descriptions and one-click advertising across popular job boards. Workable also features communication tracking, real-time syncing, reporting, and mobile accessibility for…

What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

Return to navigation

Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.5
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
Return to navigation

Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(1403)

Attribute Ratings

Reviews

(51-75 of 432)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I am the system administrator for UKG and use UKG every day. Currently, we use the following modules: talent acquisition, payroll, Human Resources, ESS, onboarding, and Business Analytics. We have several exports from UKG to other in-house servers for various reasons as UKG contains all our main information.
  • all encompassing data
  • employee self service
  • payroll
  • onboarding - needs more flexibility within the module
  • communication needs improvement from team members re: status of tickets
  • acting upon the "shared ideas"
Recently with the merger of Kronos and Ultimate Software, it appears the communication and the ticket process has slowed down.
Sandi Straight | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
we use UKG Pro for all our onboarding and payroll. Having everything linked into one system is very helpful so that there is no repeat data entry required.
  • collection of employee personal data
  • Calculatation and processing of employee taxes
  • when rolling out a release, please completely vet the changes before rollout
  • when processing tax payments, be on time so we don't receive late notices and lean notices
  • It would be nice to have the ability to stay within the payroll gateway when running reports so that you don't have to jump around so much
it would be nice if there were easily accessible instructions on how to use the phone app that could be pushed out to managers. We get a lot of people calling needing help with the app, and I just don't have the answers that they are looking for.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use UltiPro across the organization. One of the biggest benefits of UltiPro is the intuitive Employee and Manager Self-Service functions. Employees are able to update and maintain their own data without having to contact HR or get approval. Managers are able to make job and compensation changes as well as department transfers on their own. This puts the responsibility and the authority in the hands of the owner. It has reduced a great deal of paper and work required by HR.
  • Ease of use - with managers and employees entering their own information , this is critical
  • Training - UKG provides free training, forever. Critical as new HR employees come on board
  • Robust - UltiPro provides every function that we need in HR to do our job and allow employees and managers to do their job.
  • Self-Service - This was the most impactful change to our organization with employees and managers
  • There are some screens that are required to appear during workflow approvals. It would be nice if instead of telling managers to ignore them, we are allowed to remove them from the flow.
Payroll runs well, is easy to learn and the payroll services are excellent. The benefits module is easy to use. We have a very high turnover industry and so setting up life events easily is important. Employee and manager self-service was a game changer for us.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This is used for payroll tracking and viewing pay stubs, with tax docs.
  • The view is clear and easy to find what you're looking for.
  • Login with the SSO account, to the mobile app is a little cumbersome.
When UKG Pro is integrated with the companies systems, it is a fast easy process to get all the W4 information, and tax/payroll information including direct deposit. Its also very nice to have easy full access to this without needing to submit physical paperwork for simple changes. If this is not fully integrated, the extra logins is a little hassle and less convenient to get started.
September 08, 2021

Lets find out

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Used mainly by the HR team. Helped streamline time off tracking.
  • Easy time off tracking.
  • flexibility with ROEs.
  • Less manual on the admin side.
  • For the payroll team, waiting until the payroll is open to import has made it difficult. It would be nice if we were able to do this before so it gives us more time to balance
  • UTA system isn't as easy to use for the managers or the hourly employees. Having to go to multiple different screens to change the schedule & then back to the daily TS to make sure the changes took.
  • Code summary at the bottom should ONLY include what's approved and being paid. It also includes unapproved hours and throws the EE and manager off.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Currently used for payroll, HRIS, Benefits Administration, Performance Management, and Time & Attendance. Used in all of our 9 mills and head office.
  • Payroll
  • HRIS
  • Time & Attendance
  • Benefits administration (cannot handle Flex programs).
  • User created reports in Time & Attendance.
Easy to use and make changes. Well-integrated HRIS? Time & Attendance.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
we use the timekeeping and the HR portal at Premise
  • Love the added reports; but some training and upgrades were needed compared to the old UltiPro ones
  • Historical date changes are allowed to be updated by dates
  • Historical edits that aren't included in processing are also not included in totals when you run reports by a certain pay code. Even though the entry has been added to the employees time card
We had to reach out to UKG to determine how we could do an historical edit on one of our approximately 6,000 team member without going page by page and then line by line
Jeremy Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro is being used by the organization to manage our people, their information, and their timekeeping. It houses all of this information and addresses reporting, analytics, and our organization as a whole. We are able to quickly and easily pull information from specific employees and groups of employees in a way that supports our executives in the best way.
  • UKG Pro has a fantastic support team that wants you to get the most out of the product in terms of functionality
  • The UKG Community is a valuable resource that is very reliable for trainings and troubleshooting
  • UKG Pro is filled with endless possibilities for custom settings and builds specific to your needs as a company
  • The merger has created some difficulties transferring information from the employee database to timekeeping and vice versa
  • Answers to troubleshooting questions can be hard to filter through and find which one is relevant to you
  • I'd like to see more support and involvement from UKG for those who are new to the system and learning it
UKG Pro is great for companies with many employees to manage. The features and functionality have a great potential to improve how employee information is collected, stored, and analyzed. It may be overkill for small organizations.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
CHS uses most modules of UKG Pro across the whole organization which includes 87 hospitals. It addresses one system for all companies.
  • Payroll processing
  • Handling taxes
  • Workflows
  • Mobile capabilities
  • Recruiting and Onboarding reporting is lacking
  • Versatility with Recruiting and Onboarding, UKG does not allow customs in these modules
  • Org Chart versatility
UKG Core works very well for the most part. CHS is a very complex organization especially in the corporate office. A more robust Compensation Module would be beneficial. We could not use what was delivered due to multiple reasons but one being employee movement.
Recently in Employee File Management we found that if a Note is placed on a person and the option to Notify All who have access to employee box is chosen, for us it sends a Notification ALL the way up to the Company CEO. So, a Hospital HR Generalist just expected her hospital personnel to be notified. This is an instance where UKG Pro is great for smaller companies but harder for larger companies such as CHS to use some of its features.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro is used by employees and managers across the organization. It is our end-to-end human capital management suite and has enabled us to achieve elevated compliance, process efficiencies, system and vendor consolidation, and workforce insights. It has proven to be a springboard for HR to become much more strategic.
  • Customer support is top notch
  • Technology and UI is modern and very flexible
  • "Partner for life" is not just a motto, it is built into the fabric of their operations and all methodology
  • Integrations to other systems is seamless and very robust
  • Built with compliance in mind
  • Tax payment services team is overwhelmed, they could use more headcount
  • Talent acquisition suite could use more system config flexibility like the Core product has
UKG Pro is phenomenal, both from a technology standpoint but also from a customer service standpoint! I believe it is appropriate for businesses of all sizes and industries since it is extremely scalable. Cognos reporting takes a bit to learn so you may need to leverage outside resources if you plan to self-program your BI reports.
August 13, 2021

User Friendly

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently using the UKG Pro with the Payroll module. It is currently used by our entire organization however we do not have all modules turned on yet. As needed basis.
  • Reporting
  • Payroll Processing
  • Easy to use
  • User Friendly
  • BI Reporting - A bit complicated for new users
  • PTO Plans in real time (when vacation is entered into the gateway, it auto reduces the available balance on the EE profile).
  • Eliminate the need for security questions when resetting password
For our business it is the perfect software. Being new to the company and UKG I haven't had a lot of time yet to dive into the system and see what functionality can [be] improved or turned on to make it even better. Super easy to train new users.
Bunmi Ajagunna, GPHR, SPHRi, SHRM-SCP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We implemented UKG Pro in December 2019. It is being used across the whole organization (spanning 8 provinces in Canada) and has solved a lot of our employee self-service problems. Employees can view and edit their data.
  • Business Intelligence Reporting
  • Timesheets
  • Onboarding
  • Timesheets reporting
  • Compensation
well suited - where the user or company has the standard benefit programs (not an overly complex flex credit system)
less appropriate - where the compensation is complex (Salary Planning and Bonus Planning are deployed same time during the year)
August 13, 2021

UKG Pro Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are currently using UKG Pro for our payroll and just beginning to use the Employee Voice tool. Also, we build people data reporting to run for other programs within the company. So far, only the HR team uses the tool, but we are looking to explore other ways to use the tool.
  • Customer Service
  • [Integration]
  • Reporting
  • Employee Voice
  • Having a "more question" option
  • Having more graphs.
Very new process for the organization, but going well.
August 12, 2021

Summer UKG Pro

Score 10 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro is our HRIS platform for all HRIS needs. We use WFM timekeeping as well to include the app and geo fencing across the whole organization. It has made our payroll much more accurate and allowed team members to be self - sufficient and in control of their information.
  • WFM ease
  • Open Enrollment end user interfacing
  • New BI reporting is so much easier for me to use
  • Update the Learning Center tools-to reflect the new look of UKG Pro
August 09, 2021

UKG Rocks!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is being used for timekeeping, HRIS, payroll, and tax services.
  • The Customer Support Portal is a very useful tool provided by UKG. It is full of training videos, troubleshooting tips, and allows for cases to be opened when additional support is needed.
  • The notifications on updates, issues, and new services are sent via email and provide plenty of information and notification for their customers.
  • UKG offers a complete product, from recruiting & onboarding, to payroll, and to year-end tax filings.
  • The message box feature in deductions plans, gadgets, etc. could be improved. It is hard to configure everything precisely and what appears in the box does not always appear that way on the Company Page or in an Open Enrollment session.
  • Open Enrollment could use some updating. An Active Enrollment session is actually passive so why even have that option. I also think the New Hire & Open Enrollment sessions could use some additonal functionality, taking into consideration the different benefit options that companies offer.
I have used ADP and Kronos and actually like ultimate the best. Now that it is UKG, I feel it will only get better and better.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The employee self-service function is great. There are so many things that the employee can maintain and update, such as change address or telephone number, view/change federal and state withhold allowances, view/print pay statements, view pay history, and for the past two years, view/print W-2s. Employees can access their HRMS accounts 24/7, as long as they have internet access. The HR staff is no longer printing pay history info for employees, nor do we have a line of employees requesting a change to withhold allowances; employees have the ability to print and change their own info.
  • The top 3 Functions ULTI does well:
  • #1 Employee Self-Service; GFB Human Resources is no longer in the “printing” business.
  • #2 Reporting, our leadership and management team love the Employee Turnover Report. This report provides a snap-shop of employee turnover, by department, and by company. The ULTI support team assisted us with tweaking the report to meet our needs.
  • #3 System Flexibility & Accessibility, large amounts of employee data can be made available to all employees, regardless of their location, simply by placing info on the HRMS homepage. The need for HR to print Employee Handbooks, Policies & Procedures, and Health Plan Info was eliminated.
  • When implementing the software, specifically for reports within BI Cognos, I highly recommend listing the reports that you will need now, 3 months from now, and even 12 months from now. I encourage you to share the list with your Ultipro implementation team, who will make recommendations on “how best” to configure the system that will satisfy your reporting needs today, tomorrow and future long term needs.
UltiPro satisfies all our HRIS and payroll needs and is very user-friendly. The flexibility provided for payroll processing allows us to automate our commission only pay cycles, which was a manual process. UltiPro is the most robust, user-friendly, employee self-service HRMS product out there and we highly recommend it!
Nathan Linkon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
This tool has helped me to manage the people in my organization, I can easily hire new people. UKG Pro has enabled me to look into important details of the key operations thus I can carry out effective meetings with my team members. This tool has saved my time and helped me to get rid of the manual entries. It is a completely powerful HCM solution which is providing reliable services.
  • Not only I can manage my tasks on this software but also I can easily track back any employees' information this helps me to create a secure environment and to judge their performance as well.
  • Right from recruiting to onboarding, every process is crystal clear. It is very user-friendly software with the simplest interface, I did not face any difficulty in its initiation.
  • It has made every process precise for me.
  • Sometimes reporting gives ineffective results so that I have to apply filters in reporting then I find appropriate reports. otherwise, this is not a big drawback.
  • Sometimes it gives a very slow response. So I think its customer support needs to be improved. Focusing on premium plans will be a huge benefit.
I suggest you use this software. It is a well suitable platform with our company because all its services are giving best results. The biggest benefit which this software will give you is that it will help you increase the efficiency of your work. It will help you a lot in lessening your workload. It will provide you excellent integration services for managing payrolls.
April 28, 2021

Happy Customer!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our organization is currently using UKG [for] onboarding, processing payroll, performance management, mobile app, and UTA. We are working on file management and case management and hope to begin using this feature soon. Our hope is that this will streamline a lot of our manual processes and make it easier for our field staff.
  • Excellent Customer Service. The staff at UKG are always so helpful and go above and beyond to make sure we are satisfied with the recommended resolutions to our cases. They are patient and easy to work with when resolving issues. They make you feel like you matter and don't make you feel like you are asking questions we should already know. They provide us with the information we need and many have directed me to the portal and shown me the different tools and resources available.
  • The performance management feature. I wish there were more options for workflows or options to create our own workflow. For example, we created our performance improvement plan online but had to leave out the employee since they would see the PIP before it was delivered by the manager. This left us will having part of the process still be manual which we were hoping to avoid.
We use secondary jobs for many of our employees. I wish there was a way to track the effective dates for rate changes on secondary jobs in the job history. Many of our employees work multiple jobs in different programs across our organization and get paid different rates. When these rates change we have no way to track this in UKG with effective dates. We also have issues when an employee is rehired, the secondary jobs does not update with the new effective date and rates that are set for these jobs.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro is our employee database and is used for reporting, payroll, timekeeping, onboarding and soon performance management. It is used throughout the agency. The employee portal is used extensively to communicate and share information with employees since we are located in multiple states and locations. It has allowed us to streamline processes and significantly reduce paper usage, i.e. paper timesheets and new hire paper forms. In the last two years, we have unified how UKG Pro is used since practices used to vary by state. I love working with this UKG product!
  • Customer Support is outstanding!
  • Availability of documentation and online training.
  • Great products - easy to implement and use.
  • Ongoing and timely communication.
  • The ability to import changes to the set-up tables.
  • The ability to "hide" old org levels and job codes.
  • The ability to import (and even export) employee photos.
I have used UKG Pro on two occasions. My first experience was with a for-profit insurance company with 1,100 - 1,200 employees. I had never used it before and was pleased with how quickly I was able to become self-sufficient. My current role is with a non-profit human services agency of a similar size. The transition was easy even though the business model was very different. I think UKG Pro is well-suited for any organization who is looking for a dependable, easy-to-use product that offers many solutions and provides extraordinary customer support.
April 22, 2021

UKG Lifer

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We utilize UKG Pro for a multitude of things. It is our HCM system and used as our source of all employee information. We utilize payroll, reporting, tracking of licenses, benefit administration, etc. within UKG. It helps keep employee records/information together in one system and we have multiple APIs set up to share information to other systems within the organization.
  • Reporting
  • Benefit administration
  • Human capital management
  • Payroll
  • Better performance management.
  • TOA: It's not beneficial to companies that work on billable hours.
  • UKG is known for launching new products before fully vetting them. Focus on making it 100% right the first time before launching to users.
For my industry, we have great success in UKG for reporting, payroll, benefits, and general employee information benefits. Areas where I don't think it works is TOA—e use billable hours and it's not functional for that. I've used recruiting in the past and I think there were areas for improvement there (though it's been a few years). Reporting though is key for us. Accounts are number-based and the ability to pull reports is KEY.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro is being used by our entire organization. It is utilized as our HR software to store all employee information, annual benefit elections, time management, payroll, and reporting. It's allowed us to go paperless as an HR Department. It has also allowed for in-depth, accurate reporting of information including turnover which has been a huge focus. UKG Pro is really our one-stop shop.
  • Payroll
  • Storing employee information
  • Reporting
  • Customization
  • Reporting can be difficult if you are new to it, but many enhancements have been made recently.
  • Role administration with new releases.
  • Scheduling in UTM
UKG has been great for our company to get everyone on the same page. We've been able to post announcements, links to surveys, and documents all in one place. These documents vary from a handbook to benefits information to training documents. This is great for an HR department looking to get everything in one place.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
UKG is being used across our company from hiring employees, payroll, and employee management.
  • Customer Service
  • Innovative
  • User friendly
  • UTM (Kronos)
  • Built in reports
  • Better roll out of new updates
I would give it a higher score, however, the time-keeping system is awful with Kronos. It functions like ADP and the previous version through Ultimate Software was much easier for everyone to navigate. We do not like the updated UTM portal.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Manage employee information and payroll. We utilize the onboarding module. We have multiple interfaces with vendor databases and applications. We also utilize Informatica Cloud data and sync our information up with Windows AD. Essentially it is used across the whole organization.
  • Ease of use.
  • Data reporting and management.
  • Great consultants and partner companies.
  • Ability to customize via labels and platform configuration fields.
  • Frequent downtimes and connectivity issues.
  • Customer service is sometimes slow to respond.
  • Additional jobs are not managed well in the system.
We are a healthcare company with two unions. We have been able to leverage UltiPro well for our business needs. The only issue is that we have a number of employees who have more than one job that they clock to. Additional jobs do not behave in the system like they do in our HRIS systems and it can be very problematic.
Teresa Huffman, MBA, SPHR, SHRM-SCP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UKG [Pro (formerly Ultimate Software UltiPro)] is our Payroll/HRIS software.
  • Payroll
  • Recruiting
  • Ease of use
  • Advanced reporting
Number 1 is ease of use by all stakeholders. Screens [with UKG Pro (formerly Ultimate Software UltiPro)] are intuitive and understandable.
Becky Colucci | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use UKG Pro, Recruiting, Onboarding, Talent Management, and Benefits Enrollment. All of our employees use UKG either at an employee level, manager level, and/or administrative level. We have multiple business processes turned on for the employee so they can easily change their information and it flows to an HR approver. We would like to roll out more business processes at the manager level, but as an organization, we are not there yet.
  • Customer Support: the customer portal is such a great tool to get answers quickly.
  • Customizable: we have multiple customizations.
  • Free on-line courses are available for customers.
  • Need some user defined fields in recruiting.
UKG Pro has met our needs and anytime we need help, they eagerly set up and help us. I personally have never had a problem with implementing or being a user of UKG Pro.
Return to navigation