Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
A good product that can become better.
Partner for Life - Setting you up for Success
Great Application for Company Management.
UKG provides good payroll features, but needs to work on the customer service aspect
How UKG Pro Differs From Its Competitors
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UltiPro Business Outcomes
UltiPro Business Outcomes
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (776)8.989%
- View job history (759)8.989%
- View and generate pay and benefit information (769)8.888%
- Employment history (762)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(731) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(762) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(733) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(721) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.7Organizational charting(643) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.2Organization and location management(656) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(517) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(709) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(336) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.8Off-cycle/On-Demand payment(231) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.1Benefit plan administration(643) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(702) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(573) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(504) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(529) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(434) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(769) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(776) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(564) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(287) Ratings
thank a team member
- 8.9View job history(759) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.5Tracking of all physical assets(189) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(714) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.9Pre-built reports(724) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.5Ability to combine HR data with external data(495) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(554) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(444) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(293) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(359) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(251) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(333) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(415) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(326) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.3Review status tracking(436) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(397) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(337) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.5Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.4Candidate ranking(164) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.4Candidate search(163) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.5Candidate development(152) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(434) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(422) Ratings
Software allows postings to be displayed on the company website
- 8.7Publish to Social Media(333) Ratings
Software provides ability to publish postings to social media sites
- 8.8Job Search Site Posting(390) Ratings
Software provides ability to publish postings to top job search sites
- 7.1Duplicate Candidate Prevention(323) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(421) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(388) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1403)Attribute Ratings
- 8.9Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.5Support Rating492 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 9.9Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.4Product Scalability93 ratings
- 9.9Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 8Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 5.5Ultimate Software Vendor Communications40 ratings
Reviews
(51-75 of 432)What happened to Ultimate Software customer service?
- all encompassing data
- employee self service
- payroll
- onboarding - needs more flexibility within the module
- communication needs improvement from team members re: status of tickets
- acting upon the "shared ideas"
You could have done better.
- collection of employee personal data
- Calculatation and processing of employee taxes
- when rolling out a release, please completely vet the changes before rollout
- when processing tax payments, be on time so we don't receive late notices and lean notices
- It would be nice to have the ability to stay within the payroll gateway when running reports so that you don't have to jump around so much
UltiPro - A Partner for Life
- Ease of use - with managers and employees entering their own information , this is critical
- Training - UKG provides free training, forever. Critical as new HR employees come on board
- Robust - UltiPro provides every function that we need in HR to do our job and allow employees and managers to do their job.
- Self-Service - This was the most impactful change to our organization with employees and managers
- There are some screens that are required to appear during workflow approvals. It would be nice if instead of telling managers to ignore them, we are allowed to remove them from the flow.
- The view is clear and easy to find what you're looking for.
- Login with the SSO account, to the mobile app is a little cumbersome.
Lets find out
- Easy time off tracking.
- flexibility with ROEs.
- Less manual on the admin side.
- For the payroll team, waiting until the payroll is open to import has made it difficult. It would be nice if we were able to do this before so it gives us more time to balance
- UTA system isn't as easy to use for the managers or the hourly employees. Having to go to multiple different screens to change the schedule & then back to the daily TS to make sure the changes took.
- Code summary at the bottom should ONLY include what's approved and being paid. It also includes unapproved hours and throws the EE and manager off.
UKG at EACOM Timber Corporation
- Payroll
- HRIS
- Time & Attendance
- Benefits administration (cannot handle Flex programs).
- User created reports in Time & Attendance.
Learning comes with Challenges and Successes
- Love the added reports; but some training and upgrades were needed compared to the old UltiPro ones
- Historical date changes are allowed to be updated by dates
- Historical edits that aren't included in processing are also not included in totals when you run reports by a certain pay code. Even though the entry has been added to the employees time card
- UKG Pro has a fantastic support team that wants you to get the most out of the product in terms of functionality
- The UKG Community is a valuable resource that is very reliable for trainings and troubleshooting
- UKG Pro is filled with endless possibilities for custom settings and builds specific to your needs as a company
- The merger has created some difficulties transferring information from the employee database to timekeeping and vice versa
- Answers to troubleshooting questions can be hard to filter through and find which one is relevant to you
- I'd like to see more support and involvement from UKG for those who are new to the system and learning it
Would Recommend UKG Pro
- Payroll processing
- Handling taxes
- Workflows
- Mobile capabilities
- Recruiting and Onboarding reporting is lacking
- Versatility with Recruiting and Onboarding, UKG does not allow customs in these modules
- Org Chart versatility
Recently in Employee File Management we found that if a Note is placed on a person and the option to Notify All who have access to employee box is chosen, for us it sends a Notification ALL the way up to the Company CEO. So, a Hospital HR Generalist just expected her hospital personnel to be notified. This is an instance where UKG Pro is great for smaller companies but harder for larger companies such as CHS to use some of its features.
UKG Pro is the BEST product for an end-to-end HCM solution! You will not be disappointed!
- Customer support is top notch
- Technology and UI is modern and very flexible
- "Partner for life" is not just a motto, it is built into the fabric of their operations and all methodology
- Integrations to other systems is seamless and very robust
- Built with compliance in mind
- Tax payment services team is overwhelmed, they could use more headcount
- Talent acquisition suite could use more system config flexibility like the Core product has
User Friendly
- Reporting
- Payroll Processing
- Easy to use
- User Friendly
- BI Reporting - A bit complicated for new users
- PTO Plans in real time (when vacation is entered into the gateway, it auto reduces the available balance on the EE profile).
- Eliminate the need for security questions when resetting password
Why Probe.....Just go with the Pro
- Business Intelligence Reporting
- Timesheets
- Onboarding
- Timesheets reporting
- Compensation
less appropriate - where the compensation is complex (Salary Planning and Bonus Planning are deployed same time during the year)
UKG Pro Review
- Customer Service
- [Integration]
- Reporting
- Employee Voice
- Having a "more question" option
- Having more graphs.
Summer UKG Pro
- WFM ease
- Open Enrollment end user interfacing
- New BI reporting is so much easier for me to use
- Update the Learning Center tools-to reflect the new look of UKG Pro
UKG Rocks!
- The Customer Support Portal is a very useful tool provided by UKG. It is full of training videos, troubleshooting tips, and allows for cases to be opened when additional support is needed.
- The notifications on updates, issues, and new services are sent via email and provide plenty of information and notification for their customers.
- UKG offers a complete product, from recruiting & onboarding, to payroll, and to year-end tax filings.
- The message box feature in deductions plans, gadgets, etc. could be improved. It is hard to configure everything precisely and what appears in the box does not always appear that way on the Company Page or in an Open Enrollment session.
- Open Enrollment could use some updating. An Active Enrollment session is actually passive so why even have that option. I also think the New Hire & Open Enrollment sessions could use some additonal functionality, taking into consideration the different benefit options that companies offer.
Robust HRMS Platform For Now & The Future!
- The top 3 Functions ULTI does well:
- #1 Employee Self-Service; GFB Human Resources is no longer in the “printing” business.
- #2 Reporting, our leadership and management team love the Employee Turnover Report. This report provides a snap-shop of employee turnover, by department, and by company. The ULTI support team assisted us with tweaking the report to meet our needs.
- #3 System Flexibility & Accessibility, large amounts of employee data can be made available to all employees, regardless of their location, simply by placing info on the HRMS homepage. The need for HR to print Employee Handbooks, Policies & Procedures, and Health Plan Info was eliminated.
- When implementing the software, specifically for reports within BI Cognos, I highly recommend listing the reports that you will need now, 3 months from now, and even 12 months from now. I encourage you to share the list with your Ultipro implementation team, who will make recommendations on “how best” to configure the system that will satisfy your reporting needs today, tomorrow and future long term needs.
- Not only I can manage my tasks on this software but also I can easily track back any employees' information this helps me to create a secure environment and to judge their performance as well.
- Right from recruiting to onboarding, every process is crystal clear. It is very user-friendly software with the simplest interface, I did not face any difficulty in its initiation.
- It has made every process precise for me.
- Sometimes reporting gives ineffective results so that I have to apply filters in reporting then I find appropriate reports. otherwise, this is not a big drawback.
- Sometimes it gives a very slow response. So I think its customer support needs to be improved. Focusing on premium plans will be a huge benefit.
Happy Customer!
- Excellent Customer Service. The staff at UKG are always so helpful and go above and beyond to make sure we are satisfied with the recommended resolutions to our cases. They are patient and easy to work with when resolving issues. They make you feel like you matter and don't make you feel like you are asking questions we should already know. They provide us with the information we need and many have directed me to the portal and shown me the different tools and resources available.
- The performance management feature. I wish there were more options for workflows or options to create our own workflow. For example, we created our performance improvement plan online but had to leave out the employee since they would see the PIP before it was delivered by the manager. This left us will having part of the process still be manual which we were hoping to avoid.
A Memoir: My 15-Year Relationship with UKG Pro
- Customer Support is outstanding!
- Availability of documentation and online training.
- Great products - easy to implement and use.
- Ongoing and timely communication.
- The ability to import changes to the set-up tables.
- The ability to "hide" old org levels and job codes.
- The ability to import (and even export) employee photos.
UKG Lifer
- Reporting
- Benefit administration
- Human capital management
- Payroll
- Better performance management.
- TOA: It's not beneficial to companies that work on billable hours.
- UKG is known for launching new products before fully vetting them. Focus on making it 100% right the first time before launching to users.
UKG Pro is a One-Stop Shop
- Payroll
- Storing employee information
- Reporting
- Customization
- Reporting can be difficult if you are new to it, but many enhancements have been made recently.
- Role administration with new releases.
- Scheduling in UTM
UKG is Great! Time Management (UTM) needs work!
- Customer Service
- Innovative
- User friendly
- UTM (Kronos)
- Built in reports
- Better roll out of new updates
Despite growth pains that slow the system down, ease of use and great integration features make this a win!
- Ease of use.
- Data reporting and management.
- Great consultants and partner companies.
- Ability to customize via labels and platform configuration fields.
- Frequent downtimes and connectivity issues.
- Customer service is sometimes slow to respond.
- Additional jobs are not managed well in the system.
Business Enterprise Support
- Payroll
- Recruiting
- Ease of use
- Advanced reporting
UKG is the Ultimate Software Vendor!
- Customer Support: the customer portal is such a great tool to get answers quickly.
- Customizable: we have multiple customizations.
- Free on-line courses are available for customers.
- Need some user defined fields in recruiting.