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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.5
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(1403)

Attribute Ratings

Reviews

(76-100 of 432)
Companies can't remove reviews or game the system. Here's why
Theresa Amaturo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Pro across the whole organization. The business problems it addresses consolidating payroll, benefits administration, onboarding, employee reviews, and recruitment all in one tool.
  • Administration of benefits through UKG Pro- open enrollment, life events and electronic feeds to benefit carriers with employee changes.
  • Payroll administration.
  • Recruitment: Internal and external job postings all through Ultipro and posted out to internal postings and external company website.
  • On-boarding new hires: All through UKG Pro, background checks, new hire paperwork, etc.
  • Time Management: We are a very complex organization. We need a more advanced time management tool to link employee costs to organization GL. However, excited UKG and Kronos are now one company. Waiting on a new time management tool similar to Kronos.
I would give UKG Pro a 10, but we need a better time management tool for our organization. Otherwise, UKG Pro has worked very well for our organization. Employees can access their pay information, reviews, recruitment opportunities, and benefits information all in one place. Also, employees can access this information outside of the organization through the UKG app.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's our HR system of record, used by all employees in some way. All users are in the system every day for timekeeping, managers look up employee information, and service members use it to update/maintain employee data. The system also feeds out to many other systems.
  • Housing user data
  • Ease of use
  • Data manipulation
  • Data transfers
  • Administrative ease of use
  • Timekeeping
  • Performance management
It's great for housing and manipulating employee data.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is used by Payroll and Human Resources. We use it to manage our employees' data and to pay employees.
We also use it for reporting and data analytics and for Recruiting and Onboarding.
Our employees use the Online and Mobile app to review their information and to manage their paid time off.
  • Their system is very user friendly.
  • They have good support and are responsive with informed assistance.
  • Adaptable- we have been able to use the system to overcome issues within the company.
  • Tax filing service is not the best, they are not as responsive and as informed as we would expect.
  • Customization can be very expensive.
  • Mobile app could be more developed and offer more features.
UKG is a great product and compares favorably against other software I have worked with in the past. Especially in the mid range sized companies it is a great option - it has some flexibility, but is a great stand alone system.
Maybe for very large companies it would not offer everything they require, but the customer service for the mid range makes it an excellent choice
Score 8 out of 10
Vetted Review
Verified User
Incentivized
UKG is being used across the whole organization. We have it open to employee users, but mainly use the administrator side of it between the human resources, benefits, and payroll departments. UKG helps employees be able to see their employee record with ease from the web browser or app. This has help our company with transparency to our employees.
  • Transparency helps our departments be compliant and accurate.
  • Employees are able to change their personal information on their own and just needs to be approved by payroll or HR.
  • UKG has allowed multiple platforms and systems to be removed from our process and be able to convert within UltiPro, which limits the amount of systems that are required for employees to change information or enroll in benefits.
  • Our company has experienced some limitation in being able to customize certain fields and "UltiPro delivered" settings, but that comes with ever company.
  • It would be nice for employment record information to be all in one screen. (term date, hire date, rate of pay). This would be helpful for unemployment questions or verification of employment.
  • Business Intelligence still seems a little clunky, when you are trying to find a field to report out of, you aren't always sure if that is the field that you need or if you need it from a different package.
UKG Pro is very helpful and well suited in their case management for rapid response. They get you quick answers and results on time-pressing items and issues. UKG Pro is less appropriate for our company in the situation where it can't track specific jobsites that employees are at. We need a separate system to track manpower and where employees are at and for how long.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro [(formerly Ultimate Software UltiPro)] is used for Payroll Services only in our organization. It addresses our payroll needs. We also use UKG's Payment Services.
  • UKG Pro makes entering Child Support deductions easy to use and understand. Child Support orders are not easy to enter into a system, and UKG Pro has all of the options needed to make sure the deduction is being calculated properly.
  • I like the ability to customize UKG Pro to meet our needs and the needs of our employees. Setting up new earnings codes, deduction codes, and tax codes is pretty simple to do. As an administrator in the system, I like that I can see data on the payroll payments such as Gross Taxable Wages and that this is not on the payments for users to see as this could be confusing to them.
  • As a relatively new user to the UKG Pro system, I have found it user friendly. Where to find data/information in the system tables is set up in an easy to follow process.
  • I find Pro Analytics not that easy to use. Finding reports that fit what I need can be time consuming, and I am not skilled at creating my own reports.
  • Although the Smart Tax feature is great, if the address put in by our HR department and sent to UKG Pro doesn't exactly match what is needed to figure out what local taxes to assign to the employee then this functionality is not very helpful.
UKG Pro [(formerly Ultimate Software UltiPro)] makes entering various garnishment deductions (especially child supports) easy to do since much of the Federal and state calculation rules are set up already for use. This makes me more confident that garnishment calculations are being done correctly.

UKG Pro [(formerly Ultimate Software UltiPro)] has a good Instant Checks area. I find it easy to create Post Only Instant checks when needed.

The Customer Success Portal is definitely a plus with UKG Pro [(formerly Ultimate Software UltiPro)]. In contains so much great and usable information. Finding information on a topic where I am needing assistance is easy to do. I also like being able to use Ultiuniversity when I have the time and need for it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use UKG [Pro (formerly Ultimate Software UltiPro)] throughout our whole organization for payroll, benefits, learning, recruiting, onboarding, etc. The one stop shop for all things employee related is great for our team and our employees.
  • Benefits - It tracks arrears, something that a lot of software does not do well.
  • Recruiting - Very robust platform that links with popular recruiting websites easily.
  • Vendor interfaces - We have files that run automatically to keep participant data updated in regard to benefits and 401k.
  • Implementation - It's not a bad thing, just be prepared for a grueling process.
We evaluated several options before choosing UKG [Pro (formerly Ultimate Software UltiPro)]. UKG brought us the best option at the best price. We were using a very outdated software previously and were out of touch with employees. This software has helped us build communication all the way down to our frontline employees.
April 20, 2021

Fun with Payroll

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our company uses UKG Pro (formerly Ultimate Software UltiPro) for onboarding, recruiting, payroll processing, business intelligence, and benefits. We also use UKG Pro (formerly Ultimate Software UltiPro) for time management. The HR department uses UKG Pro (formerly Ultimate Software UltiPro) on a daily basis. The payroll department uses it daily as well. The supervisors use it when necessary, but at least weekly. The employees may or may not use it.
The business problems UKG Pro (formerly Ultimate Software UltiPro) addresses are regarding tax filing, benefit calculation, hiring process, running reports, etc.
  • Payroll processing
  • Standard reports
  • Company info/electronic forms/home page
  • Pending pay items
  • Retroactive pay feature
  • Business intelligence
  • Tax filing services
  • Instant check/post only check print option not available
I feel like UKG Pro (formerly Ultimate Software UltiPro) has a lot of workarounds instead of a seamless system. I have worked with other payroll software companies processing payroll. My biggest complaint is the tax filing services. It has gotten better over time but still needs to improve.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Across the whole organization. We use UKG Pro for timekeeping, talent management (goal setting, performance reviews, competency management), in the process of setting up Salary Planning. Talent Management has helped us set up our company’s strategic initiatives in an organized way where goals are visible by leadership when needed. For Salary Planning, we’re hoping to solve for our very manual merit increase process.
  • Resources for system knowledge
  • Enhancements based on customer feedback
  • Prompt attention by Support on issues that impact business
  • Position management
  • The CSP case opening system
  • User friendly reporting
  • Connection between modules i.e., recruiting & onboarding information flowing with Core
UKG Pro has been great in providing us the level of customer support that we needed by moving us to the Global Support Team. However, more recently we’ve had logistical issues with payroll and print services where we kept being asked to “open a case with Rapid Response”. Being a system that provides a payroll product, there should be teams and individuals dedicated to assisting us with Payroll issues as we have a rep for UTM, BI, and Core. There’s a lot of room for growth with Customer Support. In addition to specialized support, reps need to be more knowledgeable in areas they support. I often find myself on hold because a rep is looking for an article, which is something I usually have already done before reaching out for support.
April 19, 2021

UKG for me

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using it across the whole company. We use it for payroll, benefits, time management. It is helpful to have the whole company on the same system.
  • I like the training that is offered, classes, webinars, [etc.]
  • The community emails are very informative. It is helpful to find out what other users are experiencing.
  • Our relationship with our reps is good. We have monthly calls that are very helpful.
  • Some of the bugs in the system. We don't always find out why they are happening.
  • Some of our cases/issues are not handled in a timely manner.
  • We are having to update a lot of codes that were not set up correctly during implementation.
It is beneficial that the time management and core system work together. We are having trouble with the integrations with Benefits Prime, still having issues after nine months. We love being able to use both core and back office for different tasks.
April 19, 2021

Satisfied Customer

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Across the whole organization.<br>
  • Great Customer Service
  • UKG Learning Center
  • New hires enrolling in benefits
  • No approval process for open enrollment
  • Unable to enroll in benefits on a mobile device

I was in a panic and a customer service agent walked me through my issue step by step.


Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Pro across our entire organization for employee record keeping, timekeeping, pay, benefits, hiring and onboarding. It addresses our issues of tracking employee information, pay, length of service, and hiring new employees.
  • Great community for users to share and ask questions.
  • Responsive account managers/reps.
  • Responding to customer feedback & requests.
  • Mobile friendly products.
  • Customizable products.
UKG works well for large organizations, but they do not work great if your organization would like to customize many options within their product portfolio.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use across entire organization. It was purchased to reduce the number of systems we utilized to hire, onboard, pay and manage employee records. We were able to move almost paperless for employee records, automate workflows, and a powerful reporting tool to monitor and track complex employee data.
  • Powerful reporting tools
  • Ability to automate workflows
  • Benefits Enrollment
  • Performance Management
It is a system with lots of capability and can be a powerful tool for employers. However it is a system that needs a dedicated individual(s) who is knowledgeable to configure and maintain. It can be an overwhelming transition for employers who have had a system like ADP that is configured and updated by ADP. A messy implementation can cause many pain points down the road.
April 19, 2021

UKG Pro

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it org wide for all facets [of] payroll, benefit enrollment, and performance management. We also use document acknowledgements. It's our system of record. We also use BI.
  • BI - reporting is robust.
  • Payroll processing - up to date with latest regulations and allows us to process payroll efficiently.
  • Benefit enrollment is easy for end users.
  • Giving was rolled out and the functionality is lacking. It's hard to report on and manage.
  • Unable to see benefit/deduction history.
  • Would like to be able to set time-out periods for different rolls rather than system wide.
I'm a bit biased because I've used UltiPro for quite a while, as an admin, a consultant, and now as a manager. It works in most scenarios. However, the interface process can be very frustrating. If a company is quite small the system is probably more robust than what they need.
April 19, 2021

Ready for a change!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use this throughout our whole organization. Problems we have are mostly with Time and Attendance.
  • Gives you ample notice of releases so you can review and be ready for them.
  • Onboarding - we would like to see employee numbers implemented right when they are moved from Recruiting to Onboarding.
  • UTA- lots of things they make you put in a custom for instead of standard delivered.
  • Recruiting- would love to see where you can post in more than 1 city instead of creating multiple reqs for that.
Tech tickets take a long time to hear back on, so that is frustrating.
April 19, 2021

UKG is a Pro tool

Cyndi Thornton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We currently use Recruiting, Onboarding, Performance Management, Benefits, Employee Management, UTA, Payroll and are in the process of implementing Document Management. We are in the process of starting a 3-P partnership to look at our system as a whole. We are investigating dimensions. We continue to work with our UKG partners to create the ultimate experience for our team members.
  • Customer Experience
  • Demonstraton
  • Payroll
  • We have seen intermittent issues with recruiting and onboarding.
  • The reporting capabilities in UTA are limited.
  • More training opportunities for advanced BI report training.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Pro as our HRIS for all things related to the employee's time with us during and after their employment. It is used across the whole organization to manage employee data, process job changes, and benefits enrollment. It alleviates HR responsibility as it is a self-service tool for employees to update addresses, W4s, pull pay stubs and elect benefits. It services as an information platform to reach all employees as we have over 140 locations across the US.
  • UKG Pro is completely malleable to fit an organization's needs whether it be different PTO plans or benefits to allowing users to make job/salary changes.
  • It is very easy to use. With high turnover, we have new users every day and we are able to provide guides so new managers can jump right in without a lot of training.
  • It continues to allow old employees to access their information for employment dates, pay stubs, and tax documents.
  • We have a lot of processes that go through the system with several approvals. Sometimes, the process will get stuck with one approver who requests to change the effective date, and we need to resubmit the whole transaction to fit the update.
  • We find that BI can be difficult for our most skilled users.
  • We have many rehires whose company paid benefits need to manually reinstated to their profile. We wish these were auto-added as if they were a completely new hire.
UKG is well suited for many users and can be adapted to our ever-changing business. We wish UKG Pro could offer more ways to engage our nonusers and track who is not logging in.
April 16, 2021

Amazing UltiPro

Score 10 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is being used across our entire company. We use UltiPro for payroll, recruitment, employee reviews, employee documents, PTO just to name a few. UltiPro keeps our company on track.
  • Time management
  • PTO
  • In recruitment it is a little hard to resend new hire paperwork.
  • PTO is always up to date for employees to see.
Instead of using a punch time clock, you can just enter your time in UltiPro and it keeps track for you. The downside to this is that employees can fib on what time they are in and leave since it isn't a punch.
April 16, 2021

HRIS Analyst

Natascha Martin | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Pro as our HCM, we also utilize Benefits Prime and are in the process of implementing the comp management system.
  • Benefits Prime.
  • Comp Management.
  • Reporting.
As a user of multiple HR systems, this one seems the most user friendly other than BI. I have used other reporting systems that do not require joins or are as difficult to run reports. It would be nice to have a system that would prompt you for things(ADP Reporting is much more a user friendly system).
April 15, 2021

UKG Review

Lisa Curcio | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It is used company wide. It has helped in getting the new hires into the system much faster than in the past.
  • It is very user friendly
  • Makes being compliant much easier
  • Need better history on the secondary jobs to flow into UTA.
  • Need to have some date fields be mandatory and not auto populated like on the secondary jobs.
Margaret Perdicaris Clark | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
It is being used for HR and payroll processing. Performance reviews for the company. BI reporting for decision makers
  • Once you learn the BI reporting, it can be very powerful.
  • Employee Self service complimented with workflows
  • Some Canadian payroll processing - in particular negative pays
  • Adding dependents to benefit deduction plans can be time consuming as we don't use Open Enrollment.
I think you need to ensure it can deliver what you deliver from your current systems coupled with what you would like to do in the future.
March 02, 2021

New to UltiPro

Score 10 out of 10
Vetted Review
Verified User
All departments are now utilizing UltiPro. We just rolled out the recruiting, work with benefits and the open enrollment modules.
  • Payroll
  • Mobile Access
  • Recruiting Paperless
  • Benefits Life Events
I came in after UltiPro was selected. I would recommend not having individuals train on the system until they have access to the system. I came in after and trained on an old system and found out we had the newer version so most of the training needed to be redone.
February 20, 2021

UKG in a shell

Score 8 out of 10
Vetted Review
Verified User
Incentivized
UKG is used to process payroll across the company. Processing regular weekly and semi-monthly payrolls and off-cycle payrolls with yearend tax reports and W2's.
  • Client support
  • Tax follow-ups
  • Speed
  • Garnishment support.
UKG has dedicated tax professionals who help with year-end reports and W2s, which is very helpful with multi-state businesses.
February 20, 2021

UKG Pro new beginnings!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
UKG is used across our hospitals and clinics in all aspects of HR and payroll. We are also users of Kronos so we have the "whole" package of UKG. We are so happy with the Reports from UKG. We can build to suit our own needs and/or use pre-made reports. This year we intend to streamline some of our processes with the help of UKG support.
  • Reports are excellent!
  • Payroll processing is easy to follow with the Gateway!
  • Love the idea of UltiPro and Kronos being "married."
  • We are not big fans of the new UKG Pro Kronos cloud based dimensions!
  • Lots of functionality and usage problems with dimensions!
I am a diehard proponent of UKG. I have worked in UltiPro for more than 15 years in total and have been using Kronos for over 12 of those years. Having the 2 companies combine and become one should help us resolve some major issues we have with wage and/or job changes that often occur in the middle of our pay periods.
February 19, 2021

UKG speaks to me

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Pro (formerly Ultimate Software UltiPro) across the whole organization. It is our payroll processing software; our employees use it to make personal information changes and benefits elections, and we will be soon using it for our timekeeping and time-off tracking. We use it for digital documents, such as merit increases, garnishments, changes of status, etc. We encourage employees to access it for all their record needs from W-2s to pay stubs.
  • Onboarding
  • Documentation storage
  • Payroll and benefits processing
  • Easier use of reporting for management at our locations
  • Employees who transfer
  • Employee rehires
I have not seen any scenarios where UKG is less appropriate. It is well suited to multiple company organizations such as ours.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are currently using UKG Pro across our entire company. It addresses all of our payroll and HRIS needs.
  • Payroll processing
  • Employee reviews
  • Timekeeping (has improved with the addition of Kronos but you must pay additional fees).
  • Customer service has dramatically declined since the merger with Kronos.
It may not be the best fit if you are looking for an all-in-one package. Several of the essential services provided are in separate modules which is not very convenient.
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