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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.5
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1403)

Attribute Ratings

Reviews

(51-75 of 928)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use UltiPro as our main HRIS. We process payroll and benefits as well. Since our conversion last year, so many HR/Payroll functions have been streamlined and improved. Reporting in business intelligence has been tremendously helpful.
  • Payroll configuration
  • Reporting
  • Employee visibility
  • org charting
  • Benefits
  • Tax filing
  • Web Import Tool Ease
  • Tax Case and adjustments resolution time
UltiPro is great for US-based businesses, small or large.
Matias Domingo, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Pro within our company to do our payroll, compensation, performances and talent recruiting. Previously we were using ICIMS as our ATS, but moving to UKG Pro allowed us to add the recruiting and onboarding which helped us to centralize our data within one software.
  • Recruiting
  • Payroll
  • Customizable gadgets
  • Global expansion for payroll
  • Coaching and Development
The payroll is very much easy to use and allows us to be have 100 percent accurate for processing our payroll which is a testament of the module. One thing that I would love to see more of is the built in analytic dashboards for BI, currently, it is done mostly manual.
Carrie Pipkin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
UKG helped our company go paperless in the hiring and onboarding process. It has also made transferring employees from departments extremely easy. UKG helped us create alerts and triggers to notify the correct teams when actions take place in the system. This helps notify IT when employees are terminated to keep us secure.
  • Customer Support
  • Customization of product
  • User Conference
  • IBM Cognos reports tool could be improved
  • recruiting tool
UKG is less appropriate for small-mid size businesses. The cost of the product makes it difficult for me to recommend the product to smaller organizations. For the rest, I would say that UKG greatly helps organize processes and workflows for businesses. It is a great tool for managers and employees alike
January 18, 2023

UKG Pro Review.

Score 3 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Pro as our primary HRIS. We wanted a program that housed all of our HRIS needs into one software, including payroll. We have added modules for performance management, salary management, benefits open enrollment, career and education, Workforce Management, succession planning, recruiting, and onboarding. We switched from a couple of different systems to having it all in one place.
  • Onboarding
  • payroll administration for the US
  • succession planning
  • Canada - payroll, reporting, service
  • Performance Management - anniversary reviews
  • Recruitment - ability to repost similar, but not identical jobs
I would not recommend UKG to a company with operations in Canada. They claim to service Canada, but do not do a good job of it. They do not file year end tax forms, you have to do that manually. They do not remit to most Canadian vendors, so that is manual. They do not submit to CRA, so ROE's have to be submitted manually. When something goes wrong getting assistance for Canadian specific issues does not happen in a timely manner. If you are based in the US with no Canadian operations, it would be a better fit.
January 18, 2023

Go with a pro, UKG Pro

Nancy MacLean | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I am the systems administrator for the entire platform. This includes Pro Core, Recruiting, Onboarding, Performance Management and Time and Attendance. The product provides a centralized database for employees skills, qualifications and overall personnel record. We now use UKG Pro for our recruitment, onboarding and e verify and the performance management throughout the employees service. We also went from a paper driven pay system to all direct deposit. This significantly reduced the labor and paperwork to distribute paychecks. For those without Direct deposit we use pay cards that are partnered with UKG. Our performance evaluations were on paper and focused on job functions. Now it's an electronic process with competencies being measured.
  • Core payroll is efficient and accurate
  • Onboarding is customizable and flows directly to Core
  • Mobile app is user friendly and allows for workflows to be completed
  • Reduced labor costs and paperwork by use of direct deposit only payroll
  • Improved onboarding process with E verify and policy sign off
  • Improved performance evaluation paper process reviewing functions to an electronic competency based process
For an enterprise size organization I believe it offers robust reporting through Cognos, enables Giving for non profits that prioritize those values, and effectively reduces a paper personnel record to a user friendly electronic one. Excellent Mobile application that allows for workflow complettion. The recruiting does not integrate as well as other modules and has challenges that have not been addressed.
Wendy DiPasquale | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Pro for Payroll, HRIS, Benefits, Recruiting, Performance Management, and Time Management. I have used many different Payroll and HRIS systems in the past twenty years and UKG is by far the best. The functionality is so expansive and the system is very user friendly for both the employees and us Administrators. Their reporting functionality is very good and easy to use.
  • Recruiting is very in-depth and there are a lot of options to customize it.
  • Payroll is very user friendly and comprehensive.
  • Business Intelligence Reporting module is a little difficult to edit reports to add or remove fields.
  • Would like the option to import deduction corrections that do not overwrite their current deductions.
I have not found any areas in which the functionality was sub par. From my experience using other systems, UKG is leaps ahead of any of the others.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our entire organization uses UltiPro for time management, HR/Payroll core, Recruiting, Onboarding and Reporting.
  • HR/Payroll Core
  • Time Management
  • Recruiting
  • Performance Mgt
  • Reporting
  • Onboarding
  • Would like to see paycheck calculator in HR/Core without additional cost
  • Would like BI reporting a little more user friendlier
Good products. Customer Service however in the last 2 years has fallen short of expectations. Cases sit idle for weeks with no one responding to them, even after contact your Acct Mgr or Rapid Response to assist in moving the case forward or getting assistance.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is used to process hours worked for payroll and employee leave. It is typically used by HR and Accounting departments, but we have implemented the mobile app, which allows all employees to see certain data. Our employees across the company use it to request and approve leave and time off as well.
  • Leave requests and time off tracking
  • Tax calculations and deposits
  • Reporting and reports
  • Setting up new codes can be a challenge.
  • It is sometimes hard to get issues resolved through case management.
It is great for payroll and HR because it makes some of the compliance and reporting more efficient. It is also great that it automatically feeds our retirement plan provider with census and contribution data. We have not integrated it with healthcare, but I imagine it can be useful to feed those third-party providers with data as well.
November 28, 2022

Best System Ever!!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use UKG Pro for checking in/checking out/lunch etc. I also use to prepare our payroll for all of our employees. We run many reports that help us with our payroll & HR departments. We haven't had any business problems since we obtained UKG Pro in October 2019. UKG Pro has been great thus far. No complaints on our end.
  • Fast
  • Efficient
  • Reliable
  • Missing functionality.
  • Missing reports.
UKG is used for everything from the moment a candidate applies until after their separation and everything in between across our entire organization. It is used integrated with our most common job posting services (Indeed and LinkedIn), it encompasses our entire recruitment effort and module, all of our onboarding, hiring, benefits, payroll, BI for reporting purposes... I'm not sure what functions exist that we are not utilizing within our organization.
November 16, 2022

UKG Pro Review

Dan Galindo, MSHRM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use UKG Pro mainly for Benefits Administration. It helps with handling everything from open enrollment elections to managing vendor file feeds. The company as a whole uses it for payroll, recruiting and general HR tasks. Without UKG Pro, there would be more manual processes that would take away valuable time and resources.
  • UKG Pro is very simple to learn
  • UKG Pro is great for Benefit Administration
  • UKG Pro helps manage day to day tasks
  • UKG Pro helps automate our business processes
  • Receiving support for UKG Pro has been a real pain point
  • Life Events during OE and around that time are difficult to manage
  • OE configuration is very manual
I think UKG Pro is great for companies of all sizes and across industries. I have used UKG Pro at multiple companies now and I really would not want to switch to anything else. UKG Pro helped us through Open Enrollment with very little issues. As someone who works in the benefits field, I highly recommend anyone looking for an HCM system to check out UKG.
Jamie Hale | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Currently use OKG Pro for HR/Payroll. Also use Kronos WFC for timekeeping and are in the final phases of implementing UKG Dimensions. I am a system admin in all these systems. UKG is used for all Payroll processes including time and attendance, accruals, pay, and all HR aspects.
  • Workflows
  • Reporting
  • Payroll Processing
  • Employee experience
  • User Administration/Roles
  • Integrations with WFD
  • Historical Adjustments
  • WFD Reporting
  • Customer Portals of each side. Combined with a better feel should be addressed.
  • Implementation groups that have knowledge of both WFD and PRO, not just one sided.
I think the 2 sides, Kronos and Pro, are the top knotch on each side. Kronos does what it does, the best Time system, and I also feel the UlitPro side is the best HR/Payroll system. However, they are not combined together yet. The process I am sure is a difficult one, but it is creating headaches for customers that do use both sides. Integrations are not complete, and employees the Business Structure to Org Levels is not a match yet. Plus the updating of any job/org level/locations is not integrated yet. Position Management will be a great addition and we are signed up to be on the controlled role out. Looking forward to see how it all talks togeher once rolled out.
November 15, 2022

Feedback on UKG Pro

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We currently use UKG Pro as our system of record for HR and Payroll processing. We use it for reporting purposes to provide data and metrics to upper leadership and our investment firm, American Securities.
  • Reporting
  • Payroll Processing
  • Performance Mgmt
  • If a scheduled BI report fails to run due to an error, I wish UKG Pro had the functionality to send a notification to the user who scheduled the report. Currently, the only way to know if a scheduled report failed is if the intended recipient notifies you that they didn't receive it.
  • I wish they would roll out functionality where you can mass update additional business rules. Currently, you can only mass add/update Jobs, Projects, Org Levels, and Locations. It would be beneficial if we had the ability to mass add/update salary grades, job families, job groups, and all the other business rules available. I know as a previous UKG EE, this functionality is available internally so I am not sure why it has not been rolled out for customers.
I have been a customer in the past, an EE of UKG and now I am a customer again. UKG Pro is great as a product if you take the time to learn the system and it's capabilities. However, there are times where even with my knowledge, I don't know all the answers and will reach out to support for help. It seems since the merger of Ultimate Software and Kronos, the support has declined. There has been instances where cases I have created were not "touched" for over a month. Also, there have been process changes UKG has implemented that were not communicated to customers and then we find out after the fact.
Sheila Robinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TWM currently uses UKG Pro to upload employee data into UKG Dimensions where we use the Time & Attendance application. The problems the product addresses is solving the ability for managers to quickly edit employee timesheets, and to review/edit/approve employee time-off requests. Also, the timesheet approval process is significantly cleaner than our previous application.
  • Streamline timesheet approvals
  • Quickly approve or deny time-off request
  • Ability to comment on an ee's punches for a particular day
  • Ability to transfer employee's into other labor categories
  • Our employee's struggle with duplicate timesheet punches; UKG should implement functionality to disqualify or automatically remove a duplicate punch
  • Historical edit functionality should be "part of the package" for HR & Payroll staff, not a "add-on".
  • I find running canned reports to be a little cumbersome & clumsey; seems it could be more user friendly
The UKG Pro suite is well suited for any industry that has an hourly population of employee's. I don't think it is well suited for professional rolls
November 15, 2022

HCMS UKG Pro

Joy Gibson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Implementing UKG formerly Ultimate was the first full HCMS for the organization, this was a large undertaking as we were implementing the first HR Department at the same time. With the implementation we have moved almost all processes into one system. This includes payroll, timekeeping, benefits, onboarding, recruiting, performance management, and salary planning. We have two business units that we serve with the system, retail and administrative including program services. Before this system most processes were paper based, our organization spans the entire state of Kentucky making the making paper processing the really inefficient. With this system all employees have information readily available for them to access. UKG is our system of record and our single source for data. The data tracked in UKG is available for use in other systems across the organization while reducing time and effort in rekeying data. The system is also used for performance management, with the number of employees and the amount of turnover we have the system has allowed us to streamline the process maintain a focal date review that allows us to track and review data for all employees. Again this was previously a paper process.
The system has made most processes more efficient but not all as we have not fully rolled out all functions to employees and mangers.
  • Provide adequate training
  • Provide modules that positively impact the organization
  • Service is an area of improvement. The response time for cases is extremely long.
UKG is a great system if a person takes time to understand each module. Prior to implementation I had no experience with the system. The trainings, webinars, and conferences have expanded my knowledge in the system.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I am a system administrator for our company so I have involvement in a lot of the day to day use of the system. However, my main objectives are payroll and benefits. We utilize the system heavily for time management and core.
  • User Friendly
  • Open Enrollment and Life Events
  • Ease of Payroll Processing
  • Payment Services
  • Business Intelligence could be a little more simple
  • Stream Line Year End
If you have a company with more than 100 people I feel like the system could be used to your advantage. It does fall short in the same breath with helping with the tax filing portions of having a larger company.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is used as our person of record system, recruiting, onboarding, talent management, compensation management, and other areas. It organizes all of our people's data to report on and store electronically. It allows us to perform our performance review assessments electronically. It is used to track applicants through the recruiting process, make hiring decisions, and have that information flow along the process. Onboarding helps us manage the employee documents pre-hire so they are ready when they are hired.
  • Store and track employee data
  • Create and distribute employee surveys
  • Process payroll accurately
  • Configure data tracking to be company-specific
  • Reporting across all modules together
  • Configuration within Performance
  • Configuration within Recruiting and Onboarding
UKG Pro is great for tracking and storing employee data and feeding information across modules, all in one system. Reporting on each of the modules separately is easy, but reporting across multiple modules is challenging; it becomes a manual process. The Core product has a lot of flexibility for configuration to business needs. The Recruiting and Onboarding modules do not have as much flexibility for configuration.
November 12, 2022

UKG Pro Functionalities

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Pro as our HCM system for payroll, performance review, compensation management, and benefits. It is really an industry leader for its services and support. We are also implementing Dimensions for our timekeeping system. For the compensation management part, it is really easy to build a compensation plan for an individual employee or the whole company. The performance review is user-friendly after building the review templates. The most part I like is the People Analytics for custom reporting.
  • Compensation Management
  • Performance Review
  • Reporting
  • Payroll processing
  • Workforce Management
  • Payroll Reporting
UKG Pro compensation management and performance review management are very easy to use and manage. During setting up the performance reviews, you can create different templates based on the employee types. It is a very automated process for the HR team to manage and review. From a user standpoint, it is also very user-friendly and easy to understand and complete.
November 12, 2022

Ease of Use - UKG Pro

Score 9 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro has made payroll run smoothly since we first implemented it. It cut down on our run time to allow us to focus on truly analyzing our payroll.
  • Easier to use, our employees can access the system and navigate with ease.
  • Workflow ease, Customizable workflows make sure approvals go to the correct staff.
  • Creating was to better present data. (visualization of data)
  • Better case follow up, when it comes to newly implemented solutions
UKG Pro give you everything you need an HCM software. You are able to customize and configure just about anything, this is a great benefit to an organization, while also staying compliant with regulations.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Streamlining business processes and ensuring workforce compliance. We do our best to optimize and fully utilize our solution to ensure that our teams eliminate manual processes and adopt automation.
  • Communication with the UKG customer support team
  • Optimizing UKG Dimensions
  • Reporting Tools
  • Two Separate UKG Support Hubs
  • Opening a ticket for everything
Well suited - streamlining the recruiting, hiring, and onboarding process. The ease of use for the employees. Less appropriate - App can be too much and the website is slow sometimes
November 08, 2022

UKG is the BEST!!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We had Namely as our previous payroll vendor and we were extremely disappointed in their services. Then when we came on board with UKG, it made a WORLD of difference. From onboarding to benefits enrollment including open enrollment, performance review, Rapid response, intranet, and most important of all, Payroll! It has been a positive and engaging journey. During implementation, we witnessed a world of difference of how formerly UltiPro worked and our organization could have not been happier with our decision of partnering with UKG.
  • Payroll
  • Benefits Administration
  • Onboarding
  • Rapid Response customer service
  • W2
  • ACA
  • Quicker time to assign case managers on new projects- adding new business to existing or new payroll.
  • Generating in advance an employee's salary prior to their last day in case payroll hasn't begun yet.
  • Can we keep the Classic view the UKG? The classic view is way better and easy to navigate.
Payroll and customer service are what our organization is critical of. Joining UKG changed that all together. Everything in UKG is fluid and there is knowledgeable staff on board who know what they're talking about and most importantly there is someone always available to take the call even during high-call volume around payroll. Once the trust was built there, it was a piece of cake to launch onboarding, performance reviews, benefit enrollments including open enrollment. Thus far, I have not experienced a moment where I found UKG to be less than helpful. You guys are on it!
November 01, 2022

UKG is for the Pros!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it as a means to track employee information, conduct data feed imports, and running reports, and conducting our payroll operations. It is a system that our business utilizes on a daily basis. We have also configured the system to be more user friendly towards our employees to access their user information and promote productivity by editing their own information.
  • Standard Reports
  • Payroll
  • Data Imports
  • Additional configurations when dealing with security access
  • UKG Mobile is still difficult to configure and access
  • More dashboard configurations
It all depends on the size and strength of your personnel. UKG is a very strong platform that can play a critical part in any organization if used to it's full potential. However, without the proper training or full use of the system it could hinder productivity due to a lack of knowledge management.
Jeffrey Naftal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro is our HRMS, and we use it for recruiting, onboarding, payroll, administration, time, leave, and benefits. We will be adding position authorization in the future and also use their Business Intelligence solution through IBM Cognos. HR handles all of the back-end administration of the system, as well as training employees on the system.
  • The applicant tracking system for UKG is very robust and easy to use.
  • The onboarding system for UKG is very easy to use, ties between the ATS and core systems, and works closely with E-Verify.
  • The time and time off modules are very user friendly and easy for staff to learn.
  • Reporting is very difficult using Cognos. A more robust, easier-to-use system would help.
  • Their benefits selection process is complicated to set up properly.
  • Tax reporting has improved but could still be better.
I think that UKG Pro is well suited to organizations that are looking for a comprehensive HR solution. They would also be good for organizations looking for stand-alone applicant tracking systems or a stand-alone payroll system. On the other hand, an organization that did not have someone with analytics skills to utilize Cognos might find their reporting system to be inadequate.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Since 2019, our company started using UKG Pro, and it is an awesome software that helps with human resources in our company. Personally, I use it for payroll, Onboarding, and Recruiting (I give support to all the branches in USA, Hawaii, and Canada). The reports are pretty accurate and easy to pull.
  • Reports
  • Payroll
  • UTA
  • Onboarding
  • I feel you need to work with the speed, especially when Payroll is open it can be really slow
Payroll & benefits have been the two modules of the program that I've been working with since 2019. I can see the difference and the upgrades, and the communication between the Tech support - General Office - Branches, and the rest of the team. It is really easy, understandable, and efficient. We receive prompt responses to our needs.
Lisa Medland, SPHR | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We utilize UKG as a fully integrated payroll/HRIS/ATS/Learning system. It has made our HR World so much more efficient, and it has made our employees owners of their own information. We are a nationwide company with over 1,000 employees, and we were a paper drive; now, we are fully paperless. Our General Managers are savvier as well as UKG has been able for them to access payroll and benefits information to evaluate the true cost and profit of their business. I would recommend to any organization. Thank you, UKG!!!!
  • Payroll
  • On-boarding.
  • Applicant Tracking.
  • Benefits Enrollment.
  • ACA tracking.
  • Tax issue resolution or questions.
  • Timeliness of any additional features rolling out.
  • Account Management.
UKG is exceptionally well suited for companies that are spread out or have many different entities. It allows ease of communication with employees that may not necessarily be in the same building as the Human Resources Department. It also allows those employees to access information about their employee files on their own. It is also a great tool if you are looking for progressive technology that can grow with your company.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We went from using ADP (serving as a PEO) to UKG Pro effective March 1, 2022. The planning for the change started well before that, in 2021. We are a small department, and thus it's taking a little more time for us to accomplish everything. We have to install the individual modules that fit our business case, one at a time. And that's OK! We're getting through it, and it has made each of us appreciate the thoughtfulness that went through the development of this program. From the programs themselves to the inclusive training, the organization has attempted to make it "Stupid-Proof," and it has been.
  • Time entry/collection
  • Payroll
  • Recruitment
  • Onboarding
  • Sometimes I think the terminology being used is somewhat outdated
  • The recruiting module doesn't seem to be as "user-friendly" as other products we've used
  • The onboarding module is a little confusing
The reporting functions that are provided have made tracking staffing much more effective. And we have a clearer understanding of our payroll expectations.
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