Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
A good product that can become better.
Partner for Life - Setting you up for Success
Great Application for Company Management.
UKG provides good payroll features, but needs to work on the customer service aspect
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (776)8.989%
- View job history (759)8.989%
- View and generate pay and benefit information (769)8.888%
- Employment history (762)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(731) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(762) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(733) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(721) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.7Organizational charting(643) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.2Organization and location management(656) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(517) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(709) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(336) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.8Off-cycle/On-Demand payment(231) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.1Benefit plan administration(643) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(702) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(573) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(504) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(529) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(434) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(769) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(776) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(564) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(287) Ratings
thank a team member
- 8.9View job history(759) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.5Tracking of all physical assets(189) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(714) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.9Pre-built reports(724) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.5Ability to combine HR data with external data(495) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(554) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(444) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(293) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(359) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(251) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(333) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(415) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(326) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.3Review status tracking(436) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(397) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(337) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.5Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.4Candidate ranking(164) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.4Candidate search(163) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.5Candidate development(152) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(434) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(422) Ratings
Software allows postings to be displayed on the company website
- 8.7Publish to Social Media(333) Ratings
Software provides ability to publish postings to social media sites
- 8.8Job Search Site Posting(390) Ratings
Software provides ability to publish postings to top job search sites
- 7.1Duplicate Candidate Prevention(323) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(421) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(388) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1403)Attribute Ratings
- 8.9Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.5Support Rating492 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 9.9Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.4Product Scalability93 ratings
- 9.9Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 8Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 5.5Ultimate Software Vendor Communications40 ratings
Reviews
(526-550 of 928)Why I Love Ultipro (Ultimate Software)
- Business Intelligence Reporting
- Benefits Open Enrollment/Life Events
- Employee/Management Self-Service
- Overall HR and Payroll Processing - very intuitive
- On the reporting side, I would love to see more training around joins and unions. I build a lot of complex reports and have had to engage the services of a BI Consultant through knowledge transfer sessions. This can become costly over time.
- I would like for us to move to Onboarding, we don't use this functionality right now because we don't have enough staff for the implementation at the present time.
- I would like to throw Position Management out of the window. I hate it. We have made the decision to move to Labor Allocations, but again due to staffing constraints this has been put on the back burner. I did meet a vendor at the Conference who can assist us with making this transition. Looking forward to getting it done in the near future.
No silver bullet in HRIS -- but UltiPro will do
- Customer Service representatives are responsive and always professional.
- The Open Enrollment has great customization - for example, we can add healthcare provider logos and really make it as easy as possible for users to understand what they are selecting. We have had a great experience with the OE module.
- Compliance modules such as ACA make it so much easier for us to stay on top of all the US requirements for compliance.
- The UX is clunky and inconsistent.
- There are multitudes of browser issues with UltiPro. The site isn't optimized for Chrome, and as a Google Suite enterprise that is very problematic for us.
- Customer Service representatives are not knowledgeable about their product. They will spend time on the phone with us with no solution (it's really like a brainstorming session), and we get conflicting information from different reps.
- There are so many functionality limitations, particularly in the Performance Management module.
UltiPro is a winner for us!
- Training - free training for all - we utilized this during the implementation and continue to use it for new hires in HR and also as responsibilities evolve for the HR and Payroll staff who support UltiPro.
- User community groups/ support - UltiPro encourages user to talk to each other and facilitates that for us. We can exchange ideas, discuss how to tackle an implementation, even share the report structure from BI.
- Flexibility - we have been able to adapt our needs to a more standard approach, eliminate feeds between different software packages, reduce IT support and move HR and Payroll away from processing paper.
- Payroll processing is faster, within minutes we have the preview report and can make changes on our own quickly and rerun the process if needed.
- No more importing benefit deductions from a third party vendor and then making edits for events that occurred between the file generation and the import.
- The benefits module needs some improvement, it can be cumbersome to program. Our programs require customization for biometric screening options.
- Onboarding has been improved, we took a step back when we moved from the prior onboarding vendor to UltiPro, having the ability to customize the experience based on job code or some other such category would be helpful, we have had to add manual steps to work around what we no longer have.
- Implementation of some of the modules - we had some good project leaders from Ultimate or a third party, but more project planning needs to be provided to the customer in advance. Some of the key contact clearly were spread too thin or had been assigned to a new account during our implementation to the point they were hard to contact.
UltiPro Review
- The employee experience is very user-friendly.
- The company is constantly growing to meet customer demands. Each release brings improvements to the software.
- Our business is very complex, so we occasionally struggle with configuration for the multiple lines of business we manage.
UltiPro
- Business Intelligence, reporting features are great!
- Customer service, they are always there to assist.
- Having all HR/Payroll Systems in one, less log ins; collaboration with reports.
- Benefits - history features.
Go live
We are planning to roll it out to the entire organization, globally. We went live with payroll and HR on December 22, 2014 in the US and Canada. UTM is used in the US only. Globally, China, Peru, Colombia, and Bangladesh employee data only data is entered by Canada HR but will be rolled out to those countries later this year.
UltiPro is also used for:- Employee and manager information accessibility.
- Employee and manager self service, workflow implementation and workforce dashboard.
- Easy to navigate for users and administrators.
- Integrated with payroll and HR on a single platform.
- Streamlines processes.
- Corporate policies and/or Handbook acknowledgments. Our company requires each employee annually to acknowledge receipt of the updated corporate policies or handbooks.
- Ability to attach PDF job descriptions for promotions.
Ultimate - The software to get!
- Great 'quick tours' that are very helpful to learn things you are unsure on how to do in the system.
- All information is in the system and we can run payroll in the same system. Many other software/companies sometimes need to use two different software.
- E-mails get set frequently on the new updates that Ultimate Software provides.
- Our company backdates a lot of changes in the system. It would be nice to go back and put in a date that has passed without getting an 'exception'. Right now we need to put in a case for it.
- To delete a mistake. For example, salary history and job update, if it is a mistake we would like to delete it from the history section so we don't get confused in the future as well as employees. Right now we need to put in a case. Relating to the whole 'backdating' note above.
- Ability to create multiple profile accounts by ourselves. Due to us having a union, we need two active accounts for some of our pilots and we are unable to add ourselves.
Great Product!
- Tax Filing - Wage Summary
- Tax Recon Tools - just wonderful
- Void and Reissue to current quarter
- UTA - scheduled BI reporting
Best HRMS there is in the industry!
- Web-based, love that you can access this with a browser/internet connection!
- Intuitive, information laid out with tabs leading to what you're looking for
- Presentation - clean
Ultipro - We trust the team that developed and supports us.
- Ease of use - tree format is set up in a manner that is intuitive, and access is available to data in multiple ways.
- Ease of set up - Payroll takes responsibility for setting up most new codes and departments, etc. Again, very easy to set up anything in the fields you need.
- Report writing - payroll reports are generally set up well and can be used as canned reports. HR reports are not as easy to manipulate or set up, but are not a problem if someone is familiar with report writing software like Cognos or Access.
- Would love to have a few more customizable fields, or at least fields where we could change the names of the field, but not lose them with upgrades or lose the integrity of the report writing.
- We need a strategic presentation, with a hands-on demonstration, of where we are under-utilizing the programs we have - without it being a sales pitch to buy another module.
All-in-one solution with some kinks
- Core HR is its strength. That is management of HR data to assist HR and Management.
- Compensation Management is a great tool but works best when paired with performance management. It can be used as stand alone but has some integrated features that make using both advantageous.
- Payroll works well and is much better supported than other features of Ultipro
- Their ATS or recruiting module is really bad, especially for the price when compared with other options on the market. The on-boarding features make it bearable but there are some real issues with the questions library and posting and closing opportunities.
- Their much touted customer service model struggles. We have only heard from our Account Manager one time in over a year and that is because we complained about it to several levels of people. Often it feels as though they want you to accept a resolution to a case before it is resolved so they can move on or their resolution is a partial solution but not one that really satisfies.
- It feels similar with module implementations, sometimes 4 calls and you are on your own. That doesn't feel like a sincere interest in our success. No follow-up calls a few weeks later to make sure you got it and are ready to go. Once or twice I called asking follow-up questions right after a module implementation and they try to bill you for the help. Not cool.
Review of Ultimate (UltiPro)
- Ease of use and customization, specifically ability to configure labels to match organizational vocabulary.
- BI Reporting
- We are in the process of implementing Infor/CERTPOINT LMS and were sold on it's integration with UltiPro (which is also featured on UltiPro's Support Portal). During the implementation we experienced a lot of back and forth between the two providers; both blaming the other for not being knowledgeable about the specifics of the integration. It would be helpful if each group could have a better understanding of the integration. The back and forth resulted in significant delays in our implementation and added weeks to the project's overall timeframe.
Ask about:
- Level of Support / Technical Support.
- Frequency of updates and enhancements.
- Frequency of outages.
Ultimate Software Review
- Recruiting - great for managing all of our applicants.
- Reporting - very easy to run a report and keep data organized.
- Talent Management - the obsolete training tabs are very confusing to our users.
Works for us!
- The employee admin portal provides a wealth of information for each particular employee all in one place
- The business intelligence portal allows for detailed reporting and is useful for our organization
- The recruitment portal works very well for our organization and it allows employees to easily search for job openings and descriptions
- We didn't elect the benefits portal because it did not meet the capabilities we needed. Mainly in benefits administation more so than metrics
- The recruitment portal would be nice if it provided a match % of each candidate against the qualifications
UltiPro - The one-stop-shop
- UltiPro enables a one-stop-shop for employees to gain payroll and benefit information.
- Interface is user friendly and doesn't require a great deal of suppor in order to find the information you need.
- Quick and easy organizational search for employee contact information.
- I can honestly say that I have not uncovered any inefficiencies that should be improved.
Recently launched UltiPro payroll
- Business Intelligence: The reporting solution has been a key asset to our payroll/compensation dept and has streamlined many of our processes.
- Back Office: User friendliness. Since launching on 1/1 without much training we were able to navigate with ease.
- Business Intelligence: Scheduling reports has been a timesaver and allows us to safely secure and report data on a timely basis.
- We currently are using the back office for our payroll module and are encountering tax issues based on the setup and cannot get accurate help or find a solution to our issues.
- Back office canned reports...please provide tutorials on the reports available and variables to run them.
- Requesting BI bootcamp many of the courses offered are often spread out and a little cumbersome.
UltiPro - From the US to Africa and back...
We use UltiPro Payroll and Onboarding for the US. All of our offices use Core, Talent Management, Recruiting (newly implemented). We are now able to produce an accurate headcount globally and keep electronic performance reviews.
- Independent training for end-users - there a quick tour or tip for every module. Users can schedule free training throughout the year without traveling to a facility.
- Payroll administration for the US - Payroll admins have more control over the product.
- Share ideas - Ultimate always welcomes suggestions for improvement . They've actually used some of my suggestions to make improvements.
- Recruiting R14 - Recruiters should be able to delete requisitions that have not been posted to have applicants tied to them. In the applicant experience, applicants should be able to see all the skills at one time instead of one by one when "Discovering their Potential".
- Global Core functionality should match that of the US (deleting job history entries).
- Global Payroll needs to support more African countries. We have to use another company to interface with UltiPro. The feed will come from the company to UltiPro.
UltiPro Streamlines
- UltiPro Business Intelligence provides the ability for HR and managers to receive and digest data to gain a deeper understanding.
- Employees enjoy the ease of navigating through the system.
- Supervisors now have access to information about their team at the click of a button!
- I'd like to see the Company Org Chart accessible from the Company tab rather than the Employee Admin tab.
UltiPro is GREAT!
- UltiPro allows for configuration of processes to meet individual company needs.
- UltiPro allows for online benefits enrollment through Open Enrollment and Life Events Sessions.
- UltiPro allows for report development through Business Intelligence/Cognos reporting.
- The Organization Chart could be more user-friendly by having a download functionality.
- Need more pages of UltiPro to be configurable through platform configuration.
- Need the ability to copy and delete sessions in Open Enrollment and Life Events.
Ultimate can meet your needs.
- Core processing for Human Resources processes is fairly solid. The ability to add approvers and observers to the processes allows for finer grained control without the need to be particularly worried about bad data entering the system.
- The Business Intelligence Cognos platform is very powerful and is able to provide information in multiple formats and in timely fashion.
- The integration between the Recruitment, Onboarding and Core systems is sorely lacking. I know this area is marked for improvement.
- The security configuration options in Recruitment and Onboarding don't allow for the same level of record level control as in Core.
- The inability to effectively perform some tasks in the web portal vs. in back office is frustrating.
Review
- Payroll processing
- HR information
- On Boarding
- Implementaion
- Follow up on issues
- Knowledge of the NTR
Ultipro is the way to go.
- Handles Multi-state taxation
- Payroll process is simpler
- UTA needs to be more flexible. Looking forward to the upgrade.
- W2 process is simple
- SaaS needs to be faster.
- More communication when service is interrupted.
- The web needs to have the same functionality as back office.
- Updates should be beta tested by customers first. There has been instances it changes integration.
UltiBerk
- The Recruitment and Onboarding modules are strong and they certainly help our new hires assimilate better to Berkeley.
- The Open Enrollment module has been strong and has definitely eased our paperwork.
- Self Service has been strong for us as it has made our associates more self aware of their benefits.
- The Performance Management module can be confusing at times and does not always "talk" well to the other modules. The averages of ratings can also be difficult if one of the rating is N/A.
UltiPro is a Pro
- They keep up to date with all of the laws and updates in the ever changing world of payroll and human resources.
- They are generally helpful in resolving problems and errors.
- UltiPro does try to encompass a lot of the complexity of the HR/Payroll processes within their software.
- They can be expensive and sometimes "nickel and dime" you for any little change.
- In the past [we] had a lot of problems with upgrades, but now that we are on SaaS that problem has gotten better.
2015 Connections
- Able to access anywhere. Multi locations within our business.
- First opening page is great for messages to employees and is easy to use and change.
- The product is easy to use for someone with little computer skills.
- Benefits - need to streamline so that the plans drive what the deduction should be. Not the other way around. A one page summary of benefits is needed on an employee page with plan, level of cover, amounts elected and payroll deduction (costs)
- Performance Management - needs to be more flexible - Goals and Competencies should follow the employee so that the new manager can review the past goals if the employee transferred mid year.
- Benefit calculations for life amounts and disability coverage should be easily accessed.
- Customer Service - getting an answer right away with a phone call instead of having to wait and put in a ticket and then have to wait again until someone with the expertise can call back with knowledge.
- Product Development seems to be a priority - but sometimes when one thing is upgraded it effects something else and was not tested enough.