Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
A good product that can become better.
Partner for Life - Setting you up for Success
Great Application for Company Management.
UKG provides good payroll features, but needs to work on the customer service aspect
How UKG Pro Differs From Its Competitors
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Improved/more Accurate Invoicing
Open Enrollment
Associate Communication
Salary Planning
There have been many improvements to the payroll process. Last year (2020), we lost our benefits and payroll administrator. If we did not have UKG, we would have struggled with trying to …
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (776)8.989%
- View job history (759)8.989%
- View and generate pay and benefit information (769)8.888%
- Employment history (762)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(731) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(762) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(733) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(721) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.7Organizational charting(643) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.2Organization and location management(656) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(517) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(709) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(336) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.8Off-cycle/On-Demand payment(231) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.1Benefit plan administration(643) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(702) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(573) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(504) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(529) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(434) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(769) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(776) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(564) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(287) Ratings
thank a team member
- 8.9View job history(759) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.5Tracking of all physical assets(189) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(714) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.9Pre-built reports(724) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.5Ability to combine HR data with external data(495) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(554) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(444) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(293) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(359) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(251) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(333) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(415) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(326) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.3Review status tracking(436) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(397) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(337) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.5Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.4Candidate ranking(164) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.4Candidate search(163) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.5Candidate development(152) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(434) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(422) Ratings
Software allows postings to be displayed on the company website
- 8.7Publish to Social Media(333) Ratings
Software provides ability to publish postings to social media sites
- 8.8Job Search Site Posting(390) Ratings
Software provides ability to publish postings to top job search sites
- 7.1Duplicate Candidate Prevention(323) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(421) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(388) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1403)Attribute Ratings
- 8.9Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.5Support Rating492 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 9.9Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.4Product Scalability93 ratings
- 9.9Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 8Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 5.5Ultimate Software Vendor Communications40 ratings
Reviews
(76-100 of 928)- Recruitment.
- Payroll.
- Employee Communications.
- Cost.
- Allow even more customization.
Payroll made easy, don't tell the boss
- Reports- a great variety of reports that cover the needs over many functions. Being able to run on demand what reports I need for a given task is great.
- Enhancements-UKG Pro listens to the users and takes suggestions for new products or services.
- Qtr and year end planning- UKG Pro has a great review and listing to tasks needed to be completed for the quarters and year end.
- Quick to report on tax updates and changes for State, local, sui taxes
- Case system. If you open a case you get email acknowledgement. Then another when it is assigned. Then another email letting you know they have reached out to you. Not in that email just in the case notes. The emails do not give any details other than case number. I open many cases and have to go in and out of case system to figure out which case they need or want information on.
- Additional tax payment notification.- Aside from checking every day if there is a new payment coming out, other than normal PR [payments], there is not a good notification process.
- I feel the updates to open a tax case are a little cumbersome.
UKG Pro - Goods and Bads.
- Recruiting Gateway - easy to use and has some good features.
- Onboarding Gateway - easy to use as well.
- Changing Employee Info - easy to change location/personal info/etc.
- Indeed Easy Apply Integration - has been down for a long time due to issues, but it makes it difficult because this is a useful feature that we have to manually add applicants to positions.
- Recruiting Gateway - there are issues with re-hiring previous employees and hiring current interns because the email is always linked to the organization's email if hired in the system. No easy way to do this.
- More features in the Recruiting Gateway - it would be nice to have more options for moving candidates around and creating a way to send mass emails to a pool of applicants created.
- BI/Reporting functionalities allow for great customization of reports which you can also schedule. This is very beneficial because it helps to automate many of your processes. We have performance review reports set up, termination reports, probationary reports, and new hire reports to name a few.
- The onboarding module allows bringing more efficiency to the new hire onboarding process by ensuring valuable information is shared with the new team member through their onboarding journey. We have received great feedback from new hires that completing the onboarding module takes away much of the first-day stress!
- Ease of access to employee information for both managers and employees. You can easily reference/print/download necessary documents such as pay statements, T4, training records, and performance reviews.
- The ability to capture diversity data especially through Recruiting and Onboarding
- Ease of document flow through from Recruiting to Core (ex. offer letters)
- Engagement features to enhance employee experience on homepage (polls, comment box, chat option, embed videos)
- streamlined and simplified payroll processing
- HR workflow capabilities with reviewers/approvers as required
- Enhanced data visibility via UKG Pro People Analytics
- Reduce/eliminate manual processes and spreadsheets
- Recruiting could use some improvement in terms of applicant access/account management (ie. the ability to fix a typo that the user entered in their email/username)
- Onboarding could use some improvement in terms of offer letter customization, templates, etc.
- Continuous improvement and feature enhancements to support whatever future changes/compliance needs arise. UKG is great at responding to changing compliance matters!
UKG Pro
- Organization
- Easy navigation.
- User friendly.
- Support
- UKG Pro Learning.
- Recruiting gateway.
- Benefits
HRIS Administrator/Analyst
- Employee Self-Service - easy for employees to update their own records
- Manager Self-Service - easy and paperless for managers to submit job/salary/earnings/terminations for their direct reports
- Recruiting - easy for HR Generalists to recruit for open positions
- Onboarding - easy for newly hired candidates to get all their paperwork completed before starting their new job
- Benefit Administration - limited functionality around benefit plans, types
Great product, few complaints!
- Support during implementation.
- Variety of products.
- Preparing things ahead of time.
- Quicker support in some areas.
- Phone numbers or dedicated people you can reach out to rather than having to submit tickets and wait for someone to be assigned.
- More parts of the system available in the mobile app.
the pros and cons of UKG Pro.
- Recruiting
- Onboarding
- Payroll
- Open enrollment setup.
- Setting up of new entities within the system.
- The amount of time it takes to get tech support during Open enrollment.
Robust HCM Solution.
- Customer Support.
- New feature releases.
- Free knowledge-base and training options.
- Implementation of new products.
- Need to focus on fixing bugs rather than on only brand new functionality.
Mostly Happy in Texas
- Core works great and keeps every record, file, piece of data on all of our employees in one place.
- Payroll works well and we have not had any problems in almost 7 years on the software.
- BI is very helpful for reporting, and is an indispensable tool for our executive team.
- We use our Document Acknowledgment module for lots of things to make sure that employees have read and understood policies, procedures, and agreements.
- As stated before, 75% of our employees are hourly so we use UTA to track their time and send that time to payroll. UTA has been the number one source of problems for us over the last 6+ years. We have configured it greatly to match our work processes but this has caused difficulties for us through the years. It is difficult for our supervisors and managers to use.
- The other thing that compounds the issues with UTA is that trying to use BI with UTA is much harder than using BI for core. Data is hidden and field names are not known, so pulling reports out of UTA is very difficult.
- The other problem with UTA/BI is that you can't combine data from core and UTA into one report, which causes you to jump trough hoops to get this data to our executives.
- We are now solving these issues by changing from UTA to UKG Dimensions. This will solve most of the problems that we have had through the years on the Time & Attendance side of the software.
The All-in-One Champion System
- They are really focused on meeting the customer's needs even when they're needy (sometimes us when we perceive something as urgent).
- They are solution-driven, helping solve a problem through trouble-shooting by fully understanding what the accomplished goal is, and how to attain it.
- They are very experienced and knowledgeable in the categories we need assistance with.
- The system is extremely reliable with little if any down time.
- Cognos analytics can be a bit tricky to use and it takes a minute to really understand how to build reports.
- Some minor annoyances seem to not be addressed and the perception is they aren't important enough to fix (e.g. opening the Onboarding link can sometimes prompt the user to login instead, forcing them to close the tab and try again).
- Recruitment seems to not be able to re-open closed opportunities. Instead of being something that we use as a tool, we find that we are having to work around this particular feature.
Great HRIS and payroll system!
- UltiUniversity--a plethora of trainings offered
- Customer Success Portal--great support
- Business Intelligence--awesome reporting package
- Mobile App--our employees love this feature
- Provide faster response time to help tickets.
UKG Pro - A Great Product for Large Organizations
- The flow of information works when it's implemented properly.
- The payroll admin side was easy to use from start to finish.
- The HRIS and the Employee Documents partnership provided a seamless space for storing documents by employees.
- The benefits admin package was clunky and hard to pull reports from causing our benefits team to have more manual work than should have been necessary.
- The time and attendance package we had originally was difficult when it came to reporting because of the security access levels associated with it during set-up.
UKG value not ideal
- User/employee side it was easy to use.
- We enjoyed the messaging/SMS capabilities.
- Support was lacking.
- Admin side was not as user friendly.
- Reporting is complicated and not easy to access.
- Time management and Payroll/Employee data were separate so the 2 sides didn't talk to one another very well (ie, reports were harder to run, payroll errors, lots of extra data entry on "both sides").
- Very expensive for what you get.
- Communication with Support and Account Managers was poor.
- Lots of missing functionality- modules didn't flow or talk to each other.
- Errors on all our W-2s our first year due to an error from UKG when we implemented.
-Several missed/delayed check deliveries where checks were missing or not sent and we were not even alerted by the company. Had to call and "find" our checks, support gave us the run around while trying to cover for their errors.
-Errors in billing, overcharged for services not received.
- Support Issues regarding functionality were often not handled well. Support staff didn't seem to understand the different sides or modules so if Support in one area fixed something they didn't understand how that affected the other side of things.
-Since the 2 sides were separate databases staff could clock in for any job they wanted and the pay defaulted to their primary job. No Payroll Warnings were given to prevent simple/common issues.
Great hands on HR/Payroll Software
- Payroll Processing.
- Storage of employee information in Core.
- Recruiting module.
- Tax department.
- Some customer service reps.
- Custom Reports via Cognos BI.
- Customized Platform Configuration Options.
- Reporting.
- Client Support for highly technical issues.
- Delivered functionality that should allow to easily enforce compliance principles.
- Integration of data/access across all solutions and modules.
UKG Pro Thoughts
- Accessibility (cloud based)
- Intuitive menus
- Great, easy to use mobile app
- Responsive customer support
- Entering hours on the mobile app is sometimes glitchy
- Browser experience could be improved upon
- Pricing for long-time customers could be better (5% annual increases is not competitive!)
UKG Pro over-promises and under-delivers
- Payroll
- Year-End Forms
- User Self Service
- Time management
- Finding the correct fields you need for the reports is difficult.
- Using as a manager to approve TAFW requests is not easy as you have to hunt for them.
- Figuring out how to merge or link reports is even more difficult than working with them.
- New users complain that when they try something incorrectly/inadvertently, the programs do not give helpful information about the issue and the state of the attempt.
- The layout seems to be a conglomeration of separate modules crammed together rather than flowing to each other.
UKG Pro for everyone
- Security
- Workflows
- Reporting
- Case management
- Simple integration with other systems
Makes Payroll Processing Easy
- Integration
- Payroll processing
- Reporting
- Self Service
- Time to Resolve Cases
- Tax Services
- Communication
OMG!! I love UKG!
- Connecting tools to enhance the use of each. ie goal setting and self-assessments.
- Time keeping is super easy for employees and managers.
- It's super easy to navigate all the many tools UKG has.
- It would be nice to construct your own personal drop down menu for the tools that an individual uses most.
UKG Pro Great for Employees!
- Time management
- PTO requests
- Benefit Enrollment
- App
- Custom Reporting
- Ease of viewing multiple employees at once
- Payroll functionality
Become the Pro with UKG Pro
- BI Reporting
- Workflow Admin
- Payroll Processing
- Customer Community
- Notification of Returned Direct Deposits
- Recruiting Reporting
Do NOT purchase UKG
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- Payroll Functionality
- Bank Set Ups
- Customer Service
- Accountability