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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

55 people also want pricing

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Workable is a recruiting software with HR integrations and AI-powered candidate sourcing. It has SEO-optimized job descriptions and one-click advertising across popular job boards. Workable also features communication tracking, real-time syncing, reporting, and mobile accessibility for…

What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.5
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1403)

Attribute Ratings

Reviews

(1-25 of 282)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I don't remember seeing an option for this in the products/services offered. UtliPro in my opinion has been exceptional with their set up and reporting for ACA requirements. If I call or submit a case for assistance, we get timely responses with well-informed staff. - This last sentence is no longer as true as it was in the past. I learned last year that some of the ACA processing we had been taught to do wasn't even applicable. Therefore I now need to go back and review past years to make sure our reporting was correct. Yes, we participated in every webinar and for a few years had an ACA specialist assigned to our account. Like other product support this has been taken away.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our implementation was excellent. Cathy Mattscheck was the Senior System Consultant for our implementation and did a fantastic job getting us up to speed.

Summer Walden has been very responsive and helpful in having outstanding cases and issues addressed for us as they come up.

Setting up our 401k plan file feed was a breeze.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If UKG is unable to get the system configured the way we would need it, they have a Share Ideas portal that allows UKG customers to share desired enhancements to the product. It seems that UKG really takes these ideas into consideration when creating future enhancements.
Eduardo Safille | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I recall a ticket I had created, under the belief that I had some time to sort out the issue. I then left to attend an early evening networking event. While on the road, I got a panicked phone call from a manager of my company related to the issue in the ticket. I called the rapid response phone number for UKG, and a rep looked up my ticket and troubleshooted everything over the phone with me as I drove to my destination. Very supportive / helpful!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Jon Harper during implementation. We were taking over the PR function from our parent company. He walked us through the process clearly. Provided guidance when we struggled to get required information out of a system we did not have access to and had to rely parent who was also implementing the new system.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My initial ERM (Brian Smith) was amazing and all of our original module support people were excellent. We had a BI consultant come out to work with us a couple of years ago and she provided help and suggestions that have helped us greatly to this day.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Just recently (last week). Our PTO plans were not populating correctly and we were concerned that we had to have it fixed before the deadline of our payroll. The representative assigned to the case was able to get a solutions team member on our case to help us. It was definitely out of the ordinary and a shining example of a representative understanding we had greater needs and he rose to meet those needs for us.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
During our implementation, our payroll manager left the business. It was extremely disruptive to our project. The UltiPro implementation team went out of their way to assist us in mitigating the situation and exceeded our expectations in everyway. It was the best experience I've had with a vendor. We no longer view UKG as a vendor but as a partner.
Brandi Linden MSM, PHR, SHRM-CP, CAA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I needed a report but wasn't sure how to arrange it or what data to pull. Harold in support helped me get the data I needed and he understood the urgency as I needed the data right away.
Jack Klott, SHRM-SCP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We went live on UltiPro in October of 2015. Our first year end processing was a little hectic and there were several issues that had to be corrected. These were issues that we had run into, and were not the fault of the system, they were user errors. I called the Ultimate Rapid Response line on Christmas Eve at around 11 am, explaining my situation to them. They helped me create the case, assisted me with a step by step review of the issue and realized that the issue was going to need to be reviewed by the development team. At 515 pm, I received a call from the support agent that I was working with on my cell phone. She told me that they had corrected the issue and that I was able to complete our payroll tasks. She offered to stay on the line with me while I ran through my tasks to make sure there were no other issues that came up, which there weren't. I was so thankful that she stayed with me through that time. That is the level of support that I have come to expect from Ultimate each time I call.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
During the pandemic, as Congress was passing new laws for FFCRA pay, UKG Pro was ahead of the game and provided plenty of support for the new pay categories and tax filings that were needed. Even as new guidance came from DOL and IRS, UKG updated what was needed and communicated well on what the changes were.
Jeremy Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We had a critical issue with a malfunctioned import that we needed to have resolved. Multiple support associates were involved and the case was escalated to high priority. We needed the issue correct within the next week, it only took them two days and they were phenomenal in ensuring we were taken care of and satisfied with the support that we were given
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our Account Manager, Elissa Wenholz, continuously provides exceptional customer service. She consistently goes above and beyond to ensure we are set up for success. She's worked late multiple times to help us with payroll issues. She knows UKG inside and out - I don't know how she remembers everything. She is invested in our success and you can feel it. She is extremely personable and our team actually looks forward to our calls with her. She is simply outstanding, she's made our learning curve (learning UKG) manageable...we wouldn't be where we are without her. UKG is extremely lucky to have her!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have had urgent payroll issues and someone on the Rapid Response team has taken the time to walk me through each step and ensure everything is taken care of. I never worry about something not getting done or not working because they are always there to help!
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