UltiPro Reviews

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Score 8.7 out of 100

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Reviews (1-21 of 21)

Anonymous | TrustRadius Reviewer
February 13, 2020

UltiPro is Great!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Upgrade Process

Yes - We recently added some new modules to UltiPro - Employee File Management and Employee Case Management. These new modules did not impact UltiPro Core, so there was no downtime of the system. The new modules work fine and we are setting up to speed on them. The UltiPro system is automatically upgraded twice a year and there is rarely any negative impact from these upgrades. They are usually invisible except for the new features available.
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Kathy Logan | TrustRadius Reviewer
August 23, 2019


Score 10 out of 10
Vetted Review
Verified User
Review Source

Upgrade Process

Yes - The release went smoothly with no down time, and there were no unexpected impacts of the new release.
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Jessica Humphreys, CPP | TrustRadius Reviewer
March 22, 2019

UltiPro Rocks!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Upgrade Process

Yes - We have been through several releases with UltiPro and each one is smooth. UltiPro provides training in advance and notifies us of features/enhancements allowing us to decide if we want to turn them on or not.
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Angela Robinson | TrustRadius Reviewer
April 22, 2019

Ultimate - People First

Score 10 out of 10
Vetted Review
Verified User
Review Source

Upgrade Process

Yes - 
Yes tie the upgrade went smoothly and done thru the maintenance window by Ultimate.
Everything that was updated was communicated by newswires and there was no down time which was very impressive since there are numerous tables involved as well as factoring in if customers has customs are not.
If there are customs, these are tested once the update has been applied to their environment and suggests the customers confirm customs are functioning as they're designed to do.
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Brittany Moody, SHRM-CP | TrustRadius Reviewer
February 08, 2019

UltiPro: The Gateway to a Paperless HR Department

Score 9 out of 10
Vetted Review
Verified User
Review Source

Upgrade Process

Yes - Any time we have gone through a new release, it has gone very smoothly. Ultimate Software puts out very detailed release notes so we stay completely up to date on all changes coming through with a new release. They always let us know very well in advance of a new release so that we can prepare and work around their schedule. The releases are always applied in the early morning hours (between 3a and 5a) when no one is using the system and they are always done when they say they are going to be done.
Read Brittany Moody, SHRM-CP's full review
Deb Damon | TrustRadius Reviewer
February 05, 2019

Ultipro Helps Us to Care for our Customers

Score 10 out of 10
Vetted Review
Verified User
Review Source

Upgrade Process

Yes - Ultimate schedules 2 main upgrades a year. Prior to the upgrades they publish notes of what is changing and they hold webinars to go over all of the upcoming changes. We purchase the custom testing package that makes sure we have no issues as a result of the upgrades. There is very little that has to be done as the result of an upgrade. In a lot of cases you have the option of turning on or off new items and a good number of the changes are the result of customer input. It's a pretty simple process and most people don't even know it's going on. They schedule the upgrades overnight and let you know that your system won't be available for a few hours. It's never been a problem.
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Bethany Vann | TrustRadius Reviewer
February 05, 2019

UltiPro won me over!

Score 7 out of 10
Vetted Review
Verified User
Review Source

Upgrade Process

Yes - UltiPro releases twice annual major updates in Spring and Fall. Inevitably, these do have minor impacts, which can range from a previously created report no longer functioning properly, to a change in access that has to be reset. One of the ways UltiPro could improve its update process is to make readily available a list of Known Issues once they are discovered. Instead, individual customers have to create cases, provide their information, and then are told about the known issue. I understand no company likes to admit what's going wrong with a product - but being more up front about that would better the customer experience.
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Jonathan Clahan | TrustRadius Reviewer
February 05, 2019

Great HRIS System

Score 10 out of 10
Vetted Review
Verified User
Review Source

Upgrade Process

Yes - Upgrades with UltiPro are very simple. Being in a SaaS environment, the upgrades are handled during the middle of the night by their team. For users with a test environment, systems are upgraded prior to Production so you have an opportunity to test processes and new functionality prior to it becoming production-impacting. This allows me the chance to update any training material before my users see it in production. Release highlights detail the new functionality and whether it is on by default or needs to be enabled, and virtual sessions are available that do a very good job of highlighting the changes.
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Kimberly Roe | TrustRadius Reviewer
February 10, 2019

UltiPro Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Upgrade Process

Yes - Yes the new release went smoothly and we upgraded our I-9 and E-Verify capabilities with the onboarding tool. I can now onboard our new hires all in one step instead of having to take the time to log into E-Verify and enter all the information in the system again. It is very helpful.
Read Kimberly Roe's full review

Feature Scorecard Summary

Employee demographic data (501)
Employment history (518)
Job profiles and administration (496)
Workflow for transfers, promotions, pay raises, etc. (489)
Organizational charting (421)
Organization and location management (439)
Compliance data (COBRA, OSHA, etc.) (351)
Pay calculation (474)
Support for external payroll vendors (228)
Off-cycle/On-Demand payment (10)
Benefit plan administration (442)
Direct deposit files (468)
Salary revision and increment management (373)
Reimbursement management (61)
Approval workflow (323)
Balance details (341)
Annual carry-forward and encashment (285)
View and generate pay and benefit information (519)
Update personal information (519)
View company policy documentation (369)
Employee recognition (207)
View job history (511)
Tracking of all physical assets (134)
Report builder (489)
Pre-built reports (494)
Ability to combine HR data with external data (347)
New hire portal (343)
Manager tracking tools (279)
Corporate goal setting (185)
Individual goal setting (223)
Line-of sight-visibility (166)
Performance tracking (211)
Performance plans (269)
Performance improvement plans (219)
Review status tracking (274)
Review reminders (253)
Multiple review frequency (212)
Create succession plans/pools (111)
Candidate ranking (109)
Candidate search (111)
Candidate development (106)
Job Requisition Management (289)
Company Website Posting (280)
Publish to Social Media (217)
Job Search Site Posting (254)
Duplicate Candidate Prevention (216)
Applicant Tracking (275)
Notifications and Alerts (261)

About UltiPro

Ultimate Software’s UltiPro® cloud HR, payroll, and talent solutions promise to help organizations improve the employee experience. It includes everything from personalized recruiting and onboarding that foster long-term relationships, to convenient, role-based access to pay, benefits, and career development information.

The vendor says that with UltiPro, companies can:
  • rapidly process payroll
  • manage employee requests with HR service delivery
  • leverage flexible time solutions
  • offer a modern approach to learning
  • facilitate productive performance, succession, and compensation management
  • and measure employee sentiment through advanced surveys powered by Xander®, Ultimate’s portfolio of “People First” artificial intelligence technologies.

The vendor says UltiPro is supported by powerful business intelligence to help organizations drive smarter, people-focused results.

UltiPro Features

Human Resource Management Features
Has featureEmployee demographic data
Has featureEmployment history
Has featureJob profiles and administration
Has featureWorkflow for transfers, promotions, pay raises, etc.
Has featureBenefits information
Has featureOrganizational charting
Has featureOrganization and location management
Has featureCompliance data (COBRA, OSHA, etc.)
Payroll Management Features
Has featurePay calculation
Has featureSupport for external payroll vendors
Has featureOff-cycle/On-Demand payment
Has featurePayroll history for each employee
Has featureBenefit plan administration
Has featureDirect deposit files
Has featurePayroll tracking and auditing
Has featureSalary revision and increment management
Does not have featureReimbursement management
Has featureStatutory form management
Leave and Attendance Management Features
Has featureApproval workflow
Has featureEmail notifications
Has featureBalance details
Does not have featureTravel absence management
Has featureAnnual carry-forward and encashment
Employee Self Service Features
Has featureEmployee login
Has featureView and generate pay and benefit information
Has featureUpdate personal information
Has featureRequest time off
Has featureView job history
Has featureView company policy documentation
Has featureView company news and information
Has featureEmployee recognition
Asset Management Features
Has featureTracking of all physical assets
Has featureAsset issue and transfer management
Has featureAsset return
Has featureWarranty and after-sales status maintenance contract tracking
HR Reporting Features
Has featureReport builder
Has featurePre-built reports
Has featureAbility to combine HR data with external data
Integration with other HR capabilities Features
Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by same vendor
Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
Has featurePerformance plans
Has featurePerformance improvement plans
Has featureReview status tracking
Has featureReview reminders
Has featureMultiple review frequency
Succession Planning Features
Has featureCreate succession plans/pools
Has featureCandidate ranking
Has featureCandidate search
Has featureCandidate development
Onboarding Features
Has featureNew hire portal
Has featureManager tracking tools
Performance and Goals Features
Has featureCorporate goal setting
Has featureIndividual goal setting
Has featureLine-of sight-visibility
Has featurePerformance tracking
Recruiting / ATS Features
Has featureJob Requisition Management
Has featureCompany Website Posting
Has featurePublish to Social Media
Has featureJob Search Site Posting
Has featureDuplicate Candidate Prevention
Has featureApplicant Tracking
Has featureNotifications and Alerts
Additional Features
Has featureRich Workforce Insight
Has featureOne Unified Solution
Has featureSimple, Person-Centric Tools and Experiences

UltiPro Screenshots

UltiPro Videos (2)

UltiPro Integrations

Infor Learning Management, NetSuite, Informatica, Certpoint, TTN learning, Ping Identity

UltiPro Competitors


  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

UltiPro Support Options

 Paid Version
Live Chat
Social Media
Video Tutorials / Webinar

UltiPro Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Countries:UltiPro Global HCM captures country-specific localizations for over 65 countries
Supported Languages: US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more