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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.5
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1403)

Attribute Ratings

Reviews

(101-125 of 928)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • It provides a platform for employees to easily enroll in benefits during the annual enrollment period.
  • It allows employees to complete their personal development plans and submit those to supervisors for approval.
  • It provides employees with current compensation information, including W2s when available for the current tax year.
  • The PTO plans section of UKG is not very intuitive when it comes to understanding how many hours of PTO an employee has left for the year.
  • Employees have to log in to a different system in order to submit a PTO request, so it appears UKG [Pro] does not handle that functionality.
  • There are a lot of menus to sift through, making it difficult to find information sometimes.
Felicia Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Reporting in Business Intelligence is friendly
  • Transmission of payroll through gateway is seemless
  • Fully integrated system is a plus
  • Payment Services - NTR is non existent and cases not managed in a timely manner
  • Time Management - updates cause issues with previously configure items
  • Mobile App - Not as fluid as it should be for users
December 15, 2021

Happy Customer!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Sell
  • Knowledgeable Support Staff
  • Reporting
  • Bring back some of the old navigation functionality, i.e being able to navigate to sub-pages without having to start from the beginning. Navigating through favorites should have the same functionality as navigating from the menu.
  • The better transition of ALM. Case maintenance became very slow, had to start escalating for them to get attention.
  • Maybe this already happens, but give some companies the opportunity to review releases and provide feedback.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use
  • Availability of learning tools
  • Constant improvement, forward thinking on what the customer will need
  • 1095 reporting. Last year we had to run all states instead of being able to run just CA
  • BI has become more user friendly, I'd like to use more of the canned reports, but they don't always seem to be accurate
  • I've had cases where I've asked someone to call me to resolve because it would only take a few minutes. The cases tend to go back and forth due to miscommunication and take much longer to resolve than they should.
Chanel M Nelson, MHRM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Product Offering
  • Ease of Use
  • Long-term growth capacity
  • Customer Service
  • Reporting ease of use
  • Try not to do so much at once, it hampers the client and associate experience
December 15, 2021

UKG its as easy as 123

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • User friendly
  • Support
  • Quick actions
  • Easy transitions between desktop and the app
  • Room for improvements on the app and what data you can research select
  • Talent can be improved upon, sometimes not user friendly and there are lots of questions
December 15, 2021

Give it a try!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Training and a knowledge base is accessible to customers
  • Provides a robust reporting tool (Cognos)
  • Payroll processing runs smoothly
  • Continually looks to improve the system taking customer feedback to enhance the tools
  • Collaborations with partners during implementation are needed. UKG Pro support should attend status meetings.
  • The ability to approve time off requests directly from emails.
  • Provide Administrators with proxy access to log in as users. This would assist in troubleshooting issues and reduce cases logged.
  • Standard reports should have an output option in a database format, ie. CSV. Currently, if the output is basically pasted as the PDF format in an excel file which is not sufficient for sorting, filtering, pivots, etc.
  • All support cases should be assigned within 12 hours.
  • UKG Benefits needs improvement to be more user friendly and more like a Benefits Administration system.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The customizability of the Business Processes and Workflows
  • Platform Configuration
  • People Analytics/Business Intelligence Reporting
  • Workforce management Classic (Time Off, Scheduling and Timesheets)
  • Learning Management System
  • Life Events/Benefits
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Training (Ultiuniversity, Webinars, etc)
  • Follow up from account managers
  • Being very patient
  • Customer service is great, but cases could be handled a bit more urgently.
  • Set Up was a bit confusing
  • The performance management module is intense.
Richard Grossman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • People Analytics reporting is great - with the Cognos Analytics background to create all types of reporting; from dashboards to simple reporting
  • Employee Self Service - allowing the employee to own their information and providing helpful space for them to maintain it with the web and mobile app
  • Manager Self Service - putting information in Managers' hands in order to get them to make the best decisions on their personnel. The roles that add the My Team menu allow Managers to see Talent, Job, Compensation, and other information for all their folks and also compare to the rest of the team.
  • Onboarding - being able to really reach a new hire in the days before their start date, with the information that they may need ahead of time or on day 1
  • Proxy for the HR Team - HR usually gets requests from employees that it would be helpful if there was the ability to proxy in the system as that employee to see the exact errors or questions that arise, instead of asking for screenshots and having to hold meetings to see the employee's screen
  • Support - has been lacking recently compared to what it was. Most of the representatives are really knowledgeable, however, their ability to react to your service ticket in a timely manner leads to many escalations. In the past, we have been able to get quicker service and not miss SLAs, however recently we have noticed more slipping in response times.
December 15, 2021

Happy Customer!

Patrick Dennis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • BI reporting is very easy to use.
  • Easy to navigate
  • Sometimes updating an employee's supervisor can be complicated. It is hard to remember all the places that need updating (time management, job summary, etc)
Sandi Straight | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • collection of employee personal data
  • Calculatation and processing of employee taxes
  • when rolling out a release, please completely vet the changes before rollout
  • when processing tax payments, be on time so we don't receive late notices and lean notices
  • It would be nice to have the ability to stay within the payroll gateway when running reports so that you don't have to jump around so much
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use - with managers and employees entering their own information , this is critical
  • Training - UKG provides free training, forever. Critical as new HR employees come on board
  • Robust - UltiPro provides every function that we need in HR to do our job and allow employees and managers to do their job.
  • Self-Service - This was the most impactful change to our organization with employees and managers
  • There are some screens that are required to appear during workflow approvals. It would be nice if instead of telling managers to ignore them, we are allowed to remove them from the flow.
Brandi Linden MSM, PHR, SHRM-CP, CAA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Their business intelligence reporting is among the best. The only downfall is it takes a lot of time to learn, but once you learn, their is endless reporting opportunity.
  • Strong customer networking with things like local user groups, BI exchange (so you don't have to write reports from scratch) and online groups.
  • I have noticed that their BI support has improved over the years. I can only assume that they recognized that their users need more hand holding as they don't always have time to spend on learning.
  • While there has been improvement, I still think BI support can improve even more. There have been many times where they still send me to put in a Service Request for something we need.
  • The training options are great! I would love it if they would have more live classes near Boston. Also, some one on one training would be outstanding because then you could use examples within your own company. Sometimes the regular classes just gives a high level knowledge, which isn't always enough.
  • Some of the items I am working on is an access matrix to understand who has what role and what access. This does not seem to be easy to find in the system.
Jack Klott, SHRM-SCP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll processing - We have four pay groups and we can pick and choose which pay groups we'll run payroll for and which ones we're not quite ready to run yet. There is a great deal of configurability and flexibility when running the payroll. Since our launch of UltiPro, we've reduced the time it takes to run payroll from roughly 3 and a half days, to 8 hours.
  • The business intelligence reporting is amazing. It took approximately 2 weeks for us to learn, but after learning where the fields are located, the tool is great!
  • The configurability of the application was one of the aspects that I liked best when going through the review process. When the salesperson tells you that the system is highly configurable, that is exactly what it means. Practically everything that I have looked at, I have been able to configure the page, fields or business rules to fit what I wanted to do.
  • The talent management area is very easy to use and intuitive.
  • Perception survey tool is incredibly insightful and has allowed us to better measure our employee's engagement.
  • One area that I would consider UltiPro to be lacking is with the original benefits administration module. The process has improved significantly in the last several years, but it can be difficult to manage contingencies and other factors that could impact an employee's benefit elections.
  • The tax, wage attachments and garnishments area is working its way back to being a strength, but they've had some significant challenges over the last several years.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I like the ease of use of the tool. It's user-friendly and there's so much you can do with the software.
  • The time management program, as well as the ability to manage employee information and benefits.
  • The functionality of the system overall - how each module works with each other.
  • We are not big fans of the Learning Management Module they offer with their system.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • UKG tracks compensation and job history for the employees well.
  • UKG's time tracking module works well with the core side of the software to upload hours on the timesheets into the payroll batches.
  • UKG has a good offering of both standard and BI reports.
  • From what I've recently seen, some of the new models of time clocks offered by UKG are not as user-friendly as previous models that will soon no longer be supported. We are still waiting on further info on other options/clocks that won't extend the time it takes our hourly employees to enter new time/projects that they are working on.
October 19, 2021

UKG Pro

Julie A. Kelly | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • User friendly - easy to navigate even if you aren't in it daily.
  • Updated information - once PTO is used, it is reflected in the system.
  • Easy to make changes - because of its navigability it is easy to make changes to address, withholding, or PTO.
  • Integration with other systems - we currently use Lever for ATS and once they have moved through Lever, we have had glitches with information parsing to UKG. Still working on it with both companies.
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