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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.5
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1403)

Attribute Ratings

Reviews

(126-150 of 928)
Companies can't remove reviews or game the system. Here's why
Adam Reidel, MBA, PHR, SHRM-CP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Payroll: Ease of processing, simplicity of getting it done. It has cut our processing time in half.
  • Benefits: We are finally paperless with all of our benefits processes.
  • On-boarding: We are finally paperless with most of our on-boarding processes.
  • Interfaces: We began our activation with UltiPro in April 2017 and despite our best efforts internally, our interfaces with carriers (medical, dental, etc.) are still not in production. We had almost no support until October 2017 to get this done.
  • Some lack of control: There are things we have to go to UltiPro to do for us versus doing ourselves, which can cause delays unnecessarily.
  • UTM and Core: There is definitely a disconnect between core and UTM. This needs to be much more seamless.
September 08, 2021

Lets find out

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy time off tracking.
  • flexibility with ROEs.
  • Less manual on the admin side.
  • For the payroll team, waiting until the payroll is open to import has made it difficult. It would be nice if we were able to do this before so it gives us more time to balance
  • UTA system isn't as easy to use for the managers or the hourly employees. Having to go to multiple different screens to change the schedule & then back to the daily TS to make sure the changes took.
  • Code summary at the bottom should ONLY include what's approved and being paid. It also includes unapproved hours and throws the EE and manager off.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Provides will organized training.
  • Hands on implementation team.
  • Team are subject matter experts.
  • They recently merged with Kronos so I think they still have some integration of tools.
  • Could use a training checklist or plan, was assigned a lot of training with no specific order to complete.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Integration between time management software and payroll processing.
  • Managing tax filings - preparing 941 and W2 forms.
  • Report capabilities through their BI program.
  • The BI program works well, if you know how to use it. Training is lacking in this area.
  • Initial onboarding was not done properly, many things were demonstrated and promised by salespeople, but little follow-through was done to ensure we knew everything we needed to know.
  • Integration between the payroll process and the general ledger for accounting purposes could be done better. Setting up relations between the payroll codes and the GL accounts is not very intuitive.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Love the added reports; but some training and upgrades were needed compared to the old UltiPro ones
  • Historical date changes are allowed to be updated by dates
  • Historical edits that aren't included in processing are also not included in totals when you run reports by a certain pay code. Even though the entry has been added to the employees time card
Jeremy Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • UKG Pro has a fantastic support team that wants you to get the most out of the product in terms of functionality
  • The UKG Community is a valuable resource that is very reliable for trainings and troubleshooting
  • UKG Pro is filled with endless possibilities for custom settings and builds specific to your needs as a company
  • The merger has created some difficulties transferring information from the employee database to timekeeping and vice versa
  • Answers to troubleshooting questions can be hard to filter through and find which one is relevant to you
  • I'd like to see more support and involvement from UKG for those who are new to the system and learning it
August 13, 2021

New User Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Excellent implementation team
  • Also for more customization of the system than our previous vendor
  • Dedicated account manager
  • Supervisors have difficulty with the time off approvals. It's not intuitive. Would like to see an interactive time off calendar that allows them to view approved, pending, canceled and rejected requests and also to approve/reject requests from the calendar.
  • Timesheets do not display daily hours in terms of regular and OT. It just lists the total number of hours worked. It would be helpful if it would break it down to regular and OT on the timesheet itself. Makes it easier for supervisors when reviewing and approving timecards.
  • In the Employee Admin/My Employees list, it would be nice if the default view was active employees only. Most of the time that is what people want to see. There are far less times that we try to view termed employees.
  • When employees use the mobile app and try to access their timecards, it diverts them to the web version and they have to log in a second time. It would be nice to have an app that they could access all that information in a single location.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Service - Our Lead Account Manager is outstanding!
  • Ongoing Trainings and Updates
  • User Friendly HRIS
  • Payment Services requests/responses
  • More flexibility with branding (landing page, performance management)
  • Payment Services Tax payments (they are not timely)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Service - this team is so knowledgeable on HR laws, taxes, payroll information and more.
  • The functionality of this system is amazing, we have used platform configuration to do so much customization.
  • Reporting - I LOVE the reporting and dashboard functions, easy to use, plenty of free online training so you can learn about how to use these functionalities.
  • Their customer service team is super knowledgeable but sometimes turnaround time for responses can lag. They always have a rapid support number for help but general questions can take longer to answer.
  • I love the customization but certain packages don't allow for as much customization as I would like to see.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • employee self-service is modern, intuitive and robust
  • NLP (Xander) functionality in the survey tools is phenomenal
  • highly configurable, and HR is able to maintain without IT support
  • workforce continuity has ben immensely helpful during the pandemic and wildfires
  • the training is top notch! and Free! it really is a game changer
  • the performance module is a little clunky in parts, though still really robust
  • the benefits module (not Prime) is limited in comparison to other modules
  • managing the org structures in Dimensions poses some challenges - automation would be fantastic
  • cannot push internal candidates through Onboarding to Core, and this would be a massive improvement
August 13, 2021

UKG Next Level

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Support is top notch. I usually get a very quick turnaround time with any issues or problems. Very knowledgeable staff and quick results are the norm.
  • Work Flow Easy is a big deal for us. We are able to create a change and go thru multiple levels of approval without any problem. You can always see where the item is within the workflow process.
  • Assistance with our annual benefits setup and rollout. This is a huge project and they always come forward to help us to make sure we are on the right track
  • Custom Reporting could [use] a little help. Sometimes I have to call and get assistance to make things happen.
  • GL setup and structure. We have recently changed our GL structure and it is not an easy transition to change over
  • Employee self serve could [use] a little more instruction/assistance. Employees get confused.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer support is top notch
  • Technology and UI is modern and very flexible
  • "Partner for life" is not just a motto, it is built into the fabric of their operations and all methodology
  • Integrations to other systems is seamless and very robust
  • Built with compliance in mind
  • Tax payment services team is overwhelmed, they could use more headcount
  • Talent acquisition suite could use more system config flexibility like the Core product has
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • UKG Pro customer support is great! They have specialists within customer support for each type of problem, so you can always find the best solution possible.
  • UKG Pro integrated its modules into core very well. This makes it easy to take a candidate through onboarding to become an employee in the core system.
  • UKG Pro's recruitment module provides a great user experience for the talent acquisition team, as well as for our candidates.
  • UKG Pro could improve upon their time management area. We currently still use UTM because it was the only way for us to have a bi-weekly PTO accrual for employees, rather than a lump sum added into their accounts at the beginning of the year.
  • UKG Pro could improve upon their learning module. This module is not intuitive for the administrator to set up or for the user to go through the courses. The main issue we have found is with the pop up windows and not being able to exit out of them and keep the completion rating for the course.
August 13, 2021

User Friendly

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Reporting
  • Payroll Processing
  • Easy to use
  • User Friendly
  • BI Reporting - A bit complicated for new users
  • PTO Plans in real time (when vacation is entered into the gateway, it auto reduces the available balance on the EE profile).
  • Eliminate the need for security questions when resetting password
August 12, 2021

Summer UKG Pro

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • WFM ease
  • Open Enrollment end user interfacing
  • New BI reporting is so much easier for me to use
  • Update the Learning Center tools-to reflect the new look of UKG Pro
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Accuracy
  • Community forum for questions
  • Customer Service
  • Making less phone calls to representatives to get a task complete - each area is specialized, which is great, but if you have a multi-layer issue, this can take more time than desirable to resolve.
  • I would like more training videos for using Business Intelligence.
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