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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

55 people also want pricing

Alternatives Pricing

What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

What is BrightHR?

British company BrightHR offers a human resources platform which helps replace paper documents with edocuments and contains features for managing employee scheduling and ROTA, sick leave and tardiness, vacation and holiday shift planning, as well as providing employment law legal advice.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.3
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.5
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.4
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
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We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Integrations

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1403)

Attribute Ratings

Reviews

(176-200 of 928)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Platform configurability and look can be tailored to our business look.
  • Provides updates and continual learning opportunities.
  • Sometimes responses through customer success portal can have delayed response times.
  • WFM has occasional issues.
  • Admin access to help troubleshoot employee problems.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Great recruiting module
  • Very great onboarding module
  • Love EFM!
  • BI Reporting could be more intuitive. It has a lot of things that can go wrong and too complex. Wish there were simpler ways to run simple reports.
  • Training is kind of difficult to understand where to find resources as there are so many options.
April 20, 2021

UKG: Simply the BEST

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Reports: Easy to create, store and run for managers.
  • Employee Data: Easy for employees to make updates to personal information and to find applicable data relevant to them.
  • Benefits management: Easy open enrollment features, data feeds with benefit carriers run smoothly, ease of use for employees to see what benefits they currently have.
  • Recruiting: More standard reports to help in looking at applicant data
  • Workforce Management: Need easier way for employees to see PTO while in a timesheet.
  • BI: More training or basic reports for use
Theresa Amaturo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Administration of benefits through UKG Pro- open enrollment, life events and electronic feeds to benefit carriers with employee changes.
  • Payroll administration.
  • Recruitment: Internal and external job postings all through Ultipro and posted out to internal postings and external company website.
  • On-boarding new hires: All through UKG Pro, background checks, new hire paperwork, etc.
  • Time Management: We are a very complex organization. We need a more advanced time management tool to link employee costs to organization GL. However, excited UKG and Kronos are now one company. Waiting on a new time management tool similar to Kronos.
April 20, 2021

UKG: A Great Software

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Time keeping
  • PTO requests & accrual
  • Processing tax payments and filings
  • Quicker turn around on cases submitted with tax related issues.
  • Quicker generation of payroll report: Collection details, sometimes it takes 1-2 hours for the report to be available.
  • The recent change to UTM ribbon, you now have to click to go to different areas and then your readable space is less unless you close the ribbon, it is now more of a hassle to go from section to section.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Their Account Managers and ERM's are amazing.
  • They have many options to fulfill HR needs.
  • Their annual conferences are amazing.
  • Cases and Service Requests are not great processes.
  • File feeds are probably my least favorite part of UKG Pro - the entire process is difficult and not customer service oriented.
  • Time management as it is today is not a very easy or user friendly process (not the Kronos option)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Their system is very user friendly.
  • They have good support and are responsive with informed assistance.
  • Adaptable- we have been able to use the system to overcome issues within the company.
  • Tax filing service is not the best, they are not as responsive and as informed as we would expect.
  • Customization can be very expensive.
  • Mobile app could be more developed and offer more features.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • We Love the mobile App and the fact that our staff can clock in from anywhere in the building putting them closer to their job.
  • I have to say once you get the right person or started with the right group the customer service is excellent I have only had 2 issues where people weren't helpful.
  • One of the best and worst things about UKG Pro is it is focused to large companies - as a relatively small company some of the items they offer are just not relevant and their sales staff try to convince you differently.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Seamless On-boarding.
  • Multitude of training opportunities.
  • In-depth reporting.
  • Struggles with coordinating the bank file transfers.
  • Sometimes the language on the support site is too I.T. centric, uses acronyms that are not easy to understand.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Transparency helps our departments be compliant and accurate.
  • Employees are able to change their personal information on their own and just needs to be approved by payroll or HR.
  • UKG has allowed multiple platforms and systems to be removed from our process and be able to convert within UltiPro, which limits the amount of systems that are required for employees to change information or enroll in benefits.
  • Our company has experienced some limitation in being able to customize certain fields and "UltiPro delivered" settings, but that comes with ever company.
  • It would be nice for employment record information to be all in one screen. (term date, hire date, rate of pay). This would be helpful for unemployment questions or verification of employment.
  • Business Intelligence still seems a little clunky, when you are trying to find a field to report out of, you aren't always sure if that is the field that you need or if you need it from a different package.
April 20, 2021

Yes to UKG Pro!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Employee Profiles - ease of access and navigation
  • Payroll Gateway - functions well, very little problems come up with the gateway and it's functions
  • Recruiting
  • Onboarding
April 20, 2021

Transition to UKG Pro

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Web based digital platform that can be accessed at work or at home
  • Customized to your organzation's needs
  • User friendly
  • Assigning roles to users and understanding permissions can be tricky
  • Reporting feature takes time to learn and understand
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • UKG Pro makes entering Child Support deductions easy to use and understand. Child Support orders are not easy to enter into a system, and UKG Pro has all of the options needed to make sure the deduction is being calculated properly.
  • I like the ability to customize UKG Pro to meet our needs and the needs of our employees. Setting up new earnings codes, deduction codes, and tax codes is pretty simple to do. As an administrator in the system, I like that I can see data on the payroll payments such as Gross Taxable Wages and that this is not on the payments for users to see as this could be confusing to them.
  • As a relatively new user to the UKG Pro system, I have found it user friendly. Where to find data/information in the system tables is set up in an easy to follow process.
  • I find Pro Analytics not that easy to use. Finding reports that fit what I need can be time consuming, and I am not skilled at creating my own reports.
  • Although the Smart Tax feature is great, if the address put in by our HR department and sent to UKG Pro doesn't exactly match what is needed to figure out what local taxes to assign to the employee then this functionality is not very helpful.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Benefits - It tracks arrears, something that a lot of software does not do well.
  • Recruiting - Very robust platform that links with popular recruiting websites easily.
  • Vendor interfaces - We have files that run automatically to keep participant data updated in regard to benefits and 401k.
  • Implementation - It's not a bad thing, just be prepared for a grueling process.
April 20, 2021

Fun with Payroll

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll processing
  • Standard reports
  • Company info/electronic forms/home page
  • Pending pay items
  • Retroactive pay feature
  • Business intelligence
  • Tax filing services
  • Instant check/post only check print option not available
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • Resources for system knowledge
  • Enhancements based on customer feedback
  • Prompt attention by Support on issues that impact business
  • Position management
  • The CSP case opening system
  • User friendly reporting
  • Connection between modules i.e., recruiting & onboarding information flowing with Core
April 19, 2021

UKG for me

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • I like the training that is offered, classes, webinars, [etc.]
  • The community emails are very informative. It is helpful to find out what other users are experiencing.
  • Our relationship with our reps is good. We have monthly calls that are very helpful.
  • Some of the bugs in the system. We don't always find out why they are happening.
  • Some of our cases/issues are not handled in a timely manner.
  • We are having to update a lot of codes that were not set up correctly during implementation.
April 19, 2021

Loving UKG

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll Processing
  • Benefit Enrollment- New Hire Enrollment- QLE
  • Customer Support
  • Payment Services is still a mess
  • Customer Support for the Payment Services side
  • Very hard to navigate Payment Services
April 19, 2021

UKG Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Overall software is good, lot of capabilities and flexible to customize to our needs.
  • Rapid Response is amazing 98% of the time.
  • Core support team is no help at all. I get better, more useful help just calling Rapid Response.
  • Tax - horrible reporting and no communication when adjustments are made by UKG.
  • W-2 reporting - no W-2 control copy for the company, we have to submit a case to get copies of our employees' W-2's. These should be provided in a year end reporting package.
  • Some cases submitted online seem to be addressed and closed, only to find out the issue was never fixed so we have to follow up and create another case.
  • Billing questions - rude responses with no help at all.
  • Standard reporting - would be nice if there was a standard reporting package that is recommended to download each payroll and also for year end.
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