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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.5
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1403)

Attribute Ratings

Reviews

(76-100 of 928)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Reports- a great variety of reports that cover the needs over many functions. Being able to run on demand what reports I need for a given task is great.
  • Enhancements-UKG Pro listens to the users and takes suggestions for new products or services.
  • Qtr and year end planning- UKG Pro has a great review and listing to tasks needed to be completed for the quarters and year end.
  • Quick to report on tax updates and changes for State, local, sui taxes
  • Case system. If you open a case you get email acknowledgement. Then another when it is assigned. Then another email letting you know they have reached out to you. Not in that email just in the case notes. The emails do not give any details other than case number. I open many cases and have to go in and out of case system to figure out which case they need or want information on.
  • Additional tax payment notification.- Aside from checking every day if there is a new payment coming out, other than normal PR [payments], there is not a good notification process.
  • I feel the updates to open a tax case are a little cumbersome.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Recruiting Gateway - easy to use and has some good features.
  • Onboarding Gateway - easy to use as well.
  • Changing Employee Info - easy to change location/personal info/etc.
  • Indeed Easy Apply Integration - has been down for a long time due to issues, but it makes it difficult because this is a useful feature that we have to manually add applicants to positions.
  • Recruiting Gateway - there are issues with re-hiring previous employees and hiring current interns because the email is always linked to the organization's email if hired in the system. No easy way to do this.
  • More features in the Recruiting Gateway - it would be nice to have more options for moving candidates around and creating a way to send mass emails to a pool of applicants created.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • BI/Reporting functionalities allow for great customization of reports which you can also schedule. This is very beneficial because it helps to automate many of your processes. We have performance review reports set up, termination reports, probationary reports, and new hire reports to name a few.
  • The onboarding module allows bringing more efficiency to the new hire onboarding process by ensuring valuable information is shared with the new team member through their onboarding journey. We have received great feedback from new hires that completing the onboarding module takes away much of the first-day stress!
  • Ease of access to employee information for both managers and employees. You can easily reference/print/download necessary documents such as pay statements, T4, training records, and performance reviews.
  • The ability to capture diversity data especially through Recruiting and Onboarding
  • Ease of document flow through from Recruiting to Core (ex. offer letters)
  • Engagement features to enhance employee experience on homepage (polls, comment box, chat option, embed videos)
Thomas McDonnell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • streamlined and simplified payroll processing
  • HR workflow capabilities with reviewers/approvers as required
  • Enhanced data visibility via UKG Pro People Analytics
  • Reduce/eliminate manual processes and spreadsheets
  • Recruiting could use some improvement in terms of applicant access/account management (ie. the ability to fix a typo that the user entered in their email/username)
  • Onboarding could use some improvement in terms of offer letter customization, templates, etc.
  • Continuous improvement and feature enhancements to support whatever future changes/compliance needs arise. UKG is great at responding to changing compliance matters!
July 05, 2022

UKG Pro

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Organization
  • Easy navigation.
  • User friendly.
  • Support
  • UKG Pro Learning.
  • Recruiting gateway.
  • Benefits
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Employee Self-Service - easy for employees to update their own records
  • Manager Self-Service - easy and paperless for managers to submit job/salary/earnings/terminations for their direct reports
  • Recruiting - easy for HR Generalists to recruit for open positions
  • Onboarding - easy for newly hired candidates to get all their paperwork completed before starting their new job
  • Benefit Administration - limited functionality around benefit plans, types
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Support during implementation.
  • Variety of products.
  • Preparing things ahead of time.
  • Quicker support in some areas.
  • Phone numbers or dedicated people you can reach out to rather than having to submit tickets and wait for someone to be assigned.
  • More parts of the system available in the mobile app.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Support.
  • New feature releases.
  • Free knowledge-base and training options.
  • Implementation of new products.
  • Need to focus on fixing bugs rather than on only brand new functionality.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Core works great and keeps every record, file, piece of data on all of our employees in one place.
  • Payroll works well and we have not had any problems in almost 7 years on the software.
  • BI is very helpful for reporting, and is an indispensable tool for our executive team.
  • We use our Document Acknowledgment module for lots of things to make sure that employees have read and understood policies, procedures, and agreements.
  • As stated before, 75% of our employees are hourly so we use UTA to track their time and send that time to payroll. UTA has been the number one source of problems for us over the last 6+ years. We have configured it greatly to match our work processes but this has caused difficulties for us through the years. It is difficult for our supervisors and managers to use.
  • The other thing that compounds the issues with UTA is that trying to use BI with UTA is much harder than using BI for core. Data is hidden and field names are not known, so pulling reports out of UTA is very difficult.
  • The other problem with UTA/BI is that you can't combine data from core and UTA into one report, which causes you to jump trough hoops to get this data to our executives.
  • We are now solving these issues by changing from UTA to UKG Dimensions. This will solve most of the problems that we have had through the years on the Time & Attendance side of the software.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • They are really focused on meeting the customer's needs even when they're needy (sometimes us when we perceive something as urgent).
  • They are solution-driven, helping solve a problem through trouble-shooting by fully understanding what the accomplished goal is, and how to attain it.
  • They are very experienced and knowledgeable in the categories we need assistance with.
  • The system is extremely reliable with little if any down time.
  • Cognos analytics can be a bit tricky to use and it takes a minute to really understand how to build reports.
  • Some minor annoyances seem to not be addressed and the perception is they aren't important enough to fix (e.g. opening the Onboarding link can sometimes prompt the user to login instead, forcing them to close the tab and try again).
  • Recruitment seems to not be able to re-open closed opportunities. Instead of being something that we use as a tool, we find that we are having to work around this particular feature.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • UltiUniversity--a plethora of trainings offered
  • Customer Success Portal--great support
  • Business Intelligence--awesome reporting package
  • Mobile App--our employees love this feature
  • Provide faster response time to help tickets.
Score 8 out of 10
Vetted Review
Verified User
  • The flow of information works when it's implemented properly.
  • The payroll admin side was easy to use from start to finish.
  • The HRIS and the Employee Documents partnership provided a seamless space for storing documents by employees.
  • The benefits admin package was clunky and hard to pull reports from causing our benefits team to have more manual work than should have been necessary.
  • The time and attendance package we had originally was difficult when it came to reporting because of the security access levels associated with it during set-up.
March 31, 2022

UKG value not ideal

Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • User/employee side it was easy to use.
  • We enjoyed the messaging/SMS capabilities.
  • Support was lacking.
  • Admin side was not as user friendly.
  • Reporting is complicated and not easy to access.
  • Time management and Payroll/Employee data were separate so the 2 sides didn't talk to one another very well (ie, reports were harder to run, payroll errors, lots of extra data entry on "both sides").
  • Very expensive for what you get.
  • Communication with Support and Account Managers was poor.
  • Lots of missing functionality- modules didn't flow or talk to each other.
Monika Ganeva | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Custom Reports via Cognos BI.
  • Customized Platform Configuration Options.
  • Reporting.
  • Client Support for highly technical issues.
  • Delivered functionality that should allow to easily enforce compliance principles.
  • Integration of data/access across all solutions and modules.
March 11, 2022

UKG Pro Thoughts

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Accessibility (cloud based)
  • Intuitive menus
  • Great, easy to use mobile app
  • Responsive customer support
  • Entering hours on the mobile app is sometimes glitchy
  • Browser experience could be improved upon
  • Pricing for long-time customers could be better (5% annual increases is not competitive!)
Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll
  • Year-End Forms
  • User Self Service
  • Time management
  • Finding the correct fields you need for the reports is difficult.
  • Using as a manager to approve TAFW requests is not easy as you have to hunt for them.
  • Figuring out how to merge or link reports is even more difficult than working with them.
  • New users complain that when they try something incorrectly/inadvertently, the programs do not give helpful information about the issue and the state of the attempt.
  • The layout seems to be a conglomeration of separate modules crammed together rather than flowing to each other.
January 13, 2022

OMG!! I love UKG!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Connecting tools to enhance the use of each. ie goal setting and self-assessments.
  • Time keeping is super easy for employees and managers.
  • It's super easy to navigate all the many tools UKG has.
  • It would be nice to construct your own personal drop down menu for the tools that an individual uses most.
January 06, 2022

Do NOT purchase UKG

Score 1 out of 10
Vetted Review
Verified User
  • NA
  • NA
  • NA
  • NA
  • Payroll Functionality
  • Bank Set Ups
  • Customer Service
  • Accountability
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