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Customers have reported that the Exhibit Service Center software has significantly improved their processes by making them easier, …
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What is Ungerboeck Software?
Ungerboeck Software Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Customers have reported that the Exhibit Service Center software has significantly improved their processes by making them easier, quicker, and paperless. The online portals for exhibitors have been praised for streamlining event scripting and making tasks more efficient. Users have found the calendar organization feature to be valuable as it provides an overview of availabilities and planned actions for customers. Reviewers have expressed overall satisfaction with the calendar system, stating that it is comfortable to use. In addition, integrating Ungerboeck into operational and financial workflows has resulted in improved efficiency and reduced errors in data for some users.
Users have praised Ungerboeck for changing how they work for the better and making tasks faster and easier for their organizations and clients. The customer service provided by Ungerboeck has been highly regarded, with staff being helpful, knowledgeable, and attentive to customer needs. Users have found the training sessions and webinars offered by Ungerboeck to be helpful, although some have suggested more intensive up-front training would be beneficial.
VenueOps has been described as a significant upgrade from previous software due to offering more data storage and user-friendly features. The customer service from VenueOps has been praised for being friendly, attentive, and actively working to improve the software for clients. VenueOps has been credited with improving communication within organizations by providing a centralized platform for event details and calendars. Users have found EventBooking staff to be helpful and responsive when questions or concerns arise, and the software itself has been considered user-friendly. The customer support provided by EventBooking has been highly valued, with the team actively working to find solutions and implement improvements.
Overall, users have reported that these software solutions have led to increased efficiency, better customer service, improved team communication, and streamlined event processes.
Customizable Software: Users appreciate the ability to customize the software to fit their specific needs. Several reviewers mentioned that they were able to create fields, change masks, and tailor the software according to their requirements. This high level of customization has allowed them to use the software effectively in their respective industries.
Efficient Support Team: Many users praised the support team for their efficiency in solving problems and providing assistance. Reviewers have consistently highlighted how quickly and effectively the support team responds to any issues or concerns raised by users, ensuring a smooth experience with the software.
Ease of Use: The software is highly regarded for its user-friendly interface and intuitive design. Multiple reviewers have mentioned that the system is easy to learn and navigate, requiring minimal training for users to become proficient. Its simplicity and straightforwardness contribute to a positive user experience.
Impractical software: Many users have found the software to be impractical as it requires the use of separate spreadsheets and letter templates instead of being database-driven. Some reviewers mention that they only end up using the calendar feature of the system.
Lack of automation and communication: Users suggest that certain features should be activated automatically instead of having to ask for them to be turned on individually. They also mention a potential lack of communication between the main administrator and secondary administrators, resulting in missed opportunities.
Missing requested feature: Despite over 2 years of user requests, a feature linking customers to sales reps has not been added yet.
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July 19, 2018
Very strong for contract based businesses
We are a contract based organization. We write contracts all year for non-fair events along with hundreds of contracts for our annual fair.
Ungerboeck Software is used to create and organize our contracts, perform accounts receivable and accounts payable tasks and record all our accounting activity.
Ungerboeck Software is used to create and organize our contracts, perform accounts receivable and accounts payable tasks and record all our accounting activity.
- Creation and organization of contracts.
- Accounts receivable related to contracts that owe us money.
- Purchase order system and payments.
- Ease of use in exporting financial data for financial reporting.
- Contracts tie to AR but not to AP in direct fashion. Some duplicate entry for payables related to contracts is required.
- Still in midst of fully upgrading to web based version 20 program. Certain areas still need to use version 19.
- Integration of systems.
- Retention of contracts in easy to find format.
- Information on each event for analyzing profitability.
Contract integration was key for us
In my previous role as Associate Director of Event Management at Marquette University (1994-2018), I supervised the university's event management operation and was the lead application functional specialist for the University’s reservations system, USI (Ungerboeck Software International). The Event Management Office team coordinates 36,000 campus meetings and events per year. These events are scheduled throughout campus; including in/outdoor facilities, academic classroom space and recreations facilities. Ungerboeck Software is the primary communication tool utilized by 15+ departments across campus to manage and coordinate events from start to finish. As the primary communication tool USI software helps to manage campus activities in a central location, avoids duplicate effort, and eliminates the possibility of duplicate bookings.
- Ease of use. Once configured and work flow processes are determined, users are up and running in one (1) orientation & training session. Online Knowledge Base and Video tutorials are helpful resources.
- Customization. The flexibility to customize screens, layouts, fields, etc. is a HUGE benefit. Add or hide fields based on your company needs are available at functional user level.
- Trace & Notification features. Built-in reminders or "to do" lists keep staff on track. Never miss a deadline! Email w/ full HTML, import and export features are fantastic.
- At availability booking level, I would like to see an option to add Move In (set up) and Move Out (tear down) times rather than copying/pasting once space is booked.
- Strengthen the iEBMS field functionality; specifically the online booking request and calendar of events.
- Use of Ungerboeck Software as one of the primary communications tools for events coordination helps to accommodates our "One Stop Shop" customer service philosophy.
This past spring, I had the opportunity to view 25Live (web version of R25). Within 10 minutes, it was determined, 25Live was not suitable for the Event Management Operation. Most suited for the Office of the Registrar's need to book academic classrooms space for class course sections.
College Net (25Live) sneak preview.
- 25Live offers an Event Management Module, however, with very basic functionality. Does not compete with Ungerboeck Software functionality.
- A single event in 25Live with multiple space books, are made up of multiple sub events; unable to view all space bookings on single screen.
- Report options are not comparable.
- Limited customization; unable to edit screen layouts or fields.
- to name a few...
College Net (25Live) sneak preview.
- 25Live offers an Event Management Module, however, with very basic functionality. Does not compete with Ungerboeck Software functionality.
- A single event in 25Live with multiple space books, are made up of multiple sub events; unable to view all space bookings on single screen.
- Report options are not comparable.
- Limited customization; unable to edit screen layouts or fields.
- to name a few...
No
On line Knowledge Base & Video Tutorials are most useful. Most answers or software wonderments can be found on line with no direct contact with USI staff.
Yes
We experienced a bug occasionally over the years. Issue was often identified as outdated software and resolved by upgrading to latest version of software.
We have been using Ungerboeck for 4-5 years, and it has progressively gotten better. We use the product across our department which is special event facilities including a performing arts center, arena, and stadium. We use this product for event scheduling, invoicing, and tracking to keep all records accessible for all users.
- Scheduling
- Customer service
- Invoicing
- It keeps all events accessible