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Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide …
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What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
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Popular Features
- Incremental backup identification (337)8.282%
- Instant recovery (289)8.080%
- Universal recovery (301)7.373%
- Deduplication and file compression (325)7.272%
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What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
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What is Unitrends?
Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.
Additional features:
Ransomware Protection
Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.
Recovery Assurance
Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.
Monitoring & Support
Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.
Unitrends Features
Data Center Backup Features
- Supported: Universal recovery
- Supported: Instant recovery
- Supported: Recovery verification
- Supported: Business application protection
- Supported: Multiple backup destinations
- Supported: Incremental backup identification
- Supported: Backup to the cloud
- Supported: Deduplication and file compression
- Supported: Snapshots
- Supported: Flexible deployment
- Supported: Management dashboard
- Supported: Platform support
- Supported: Retention options
- Supported: Encryption
Unitrends Video
Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to nativ...
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Unitrends Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.
Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.
Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.
Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.
Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.
Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.
Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.
Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.
Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.
System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.
Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.
Users commonly recommend the following aspects of Unitrends Backup and Recovery:
- Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
- Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
- Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.
Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.
Attribute Ratings
Reviews
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March 20, 2021
Unitrends Aplliance review
We just use it for backing up our data for 911. We replicated the data to another appliance at another location in the county. Other departments that are part of Houston County use the appliances as well but we don't share resources. The use of the appliance(s) addresses the need to backup critical data that we use for dispatching 911 calls.
- Backup Copy
- Image backups
- Data File backups
- The UI is hard to use no very intuitive.
- Flow of operations is confusing.
- Getting to some parts of the system seem very confusing.
March 20, 2021
The backup that works
We use Unitrends at all of our locations for server backups and critical workstations. The recovery option has saved several user files that needed to be fixed due to user error.
- Full backups with compression
- Version saving
- Easy of recovery
- Web interface
- Error reporting
- Logging
We are using Unitrends Data Center Backup and Recovery to backup our local users content to the Unitrends cloud. It is being used across our entire organization. We elected to transition to Unitrends as we were experiencing challenges with our previous backup solution (Veritas).
- Simple interface for network administrators to schedule data backups to occur on our desired schedule.
- Simple interface for network administrators to be able to pull down backups.
- Easy to understand reports and logs.
- Alerts to indicate when nearing storage capacity.
March 20, 2021
One (DR) package to rule them all
We use Unitrends for everything from recovering spreadsheets, to providing DRaaS. Besides the peace of mind [of] knowing that we have protection against hardware failures and ransomware attacks, we have used it to complete our migration from physical machines to virtual. We use it to be able to roll back a system in the event of a bad update.
Support is US-based, and very knowledgeable about the product. Almost always, the first person to respond knows the answer, even to difficult problems.
Management interface is basic, but understandable and creating backups, performing restores, and creating reports is easy. New features, such as indirect monitoring for ransomware, are added from time to time.
Support is US-based, and very knowledgeable about the product. Almost always, the first person to respond knows the answer, even to difficult problems.
Management interface is basic, but understandable and creating backups, performing restores, and creating reports is easy. New features, such as indirect monitoring for ransomware, are added from time to time.
- Single vendor, tight integration.
- Intuitive interface.
- Physical or virtual appliance.
- Works best only within the Unitrends universe. Weak on integration to Azure.
- Would like to see better indexing for finding lost files across multiple backups.
March 20, 2021
Set it and Forget It
We use Unitrends [Data Center Backup and Recovery] in a set it and forget fashion. We are required to archive our email for a set number of years, and Unitrends [Data Center Backup and Recovery] allows us to do this effectively.
- Daily emails confirm the status of daily backups
- Backups are detailed and you can drill down the file level to recover data
- The online dashboard command center is easy to navigate
- There is a Dark Web monitoring service. However, if you haven't signed up for feature, there is no easy way to explore DW monitoring to determine whether adding the service will bring value to your organization.
We currently use Unitrends as our central onsite backup solution. It is used to handle both single-file and full system recovery for both physical and virtual machines. We also use it as part of the DR plan for offsite backup to AWS.
- File level recovery
- Backup catalog management
- Overall reporting
- Offsite backup when not using Unitrends cloud service or another Unitrends device could be better.
- Streamlined or single page on a web interface that lists device information/status would be helpful.
- Better information in UI when features will not work with the current configuration. Data throttling is the main example of this.
March 19, 2021
Unitrends is great, their support is out of this world, and you can find comfort knowing your data is protected.
Being in a healthcare environment, the potential loss of medical records and PHI is not something we can afford to [let] happen. We've implemented Unitrends throughout the organization covering several different departments. If something were to go wrong, I know I can count on my Unitrends backups and an amazing support staff backing me.
- Incredible support. Anytime I've had an issue someone on the other end made it their issue as well. One night I had a host machine fail where several critical servers lived. Not only did the Unitrends tech stay up that night with me, but he also went above and beyond to do some research to assist me in resolving the server problem itself.
- The live vm recovery is amazing. This feature has saved me many times.
- The reports and analytical side of things is detailed, which I like.
- Price can be a bit high - but the support you receive and the features itself are worth every penny of it.
- Error logs are a bit vague, I find myself digging through log after log trying to uncover an issue.
We use Unitrends Data Center Backup and Recovery to backup our company's data.
- Easy to setup and manage.
- Daily reports of the success/failure of the backups.
- Just works - very little maintenance required.
- Restoring a client PC from scratch.
March 17, 2021
Unitrends sold us one thing, but unfortunately delivered something completely different.
We are a relatively small organization with limited data backup requirements; We run a single 602 appliance to back up to for the entire organization, across several small server centers. We back up user files and financial data and a few important Hyper-V servers. In addition, Unitrends is supposed to also back up to their Cloud Storage to "forever cloud". Unitrends is currently our only backup vendor.
- They are really good at selling their software and services
- Customer service is atrocious. In 2 years, we've barely had cloud storage working.
- Backups crash consistently at least once every few weeks for no apparent reason. We send the failure codes and try to find out why, never receive a reply even though we paid for full 24x7 service in advance.
- When we purchased the 602 unit, we were told that it could be expanded with more storage. We recently found out that this really meant "buy another one of our units w/ service contract". Not exactly what it sounded like 2 years ago.
March 17, 2021
Great product!
It is being used for our company to backup servers essential to our operations. It provides us with regular backups of files and databases in the event a file is lost or corrupted. We also rely on it for recovery purposes should we have a server failure or ransomware locking the files.
- It does an efficient job of backing up data
- It provides a means of transferring data for archiving off site
- It provides a convenient means of restoring lost or corrupted files
- It is cumbersome to label archive media through the interface
- It tends to generate warnings (predictive analytics I think is the term) that are not valid
March 17, 2021
Good Backup Solution
We have used Unitrends Backup Appliance to backup on-premise infrastructure consisting of physical as well as virtual servers, and to cross-replicate data among four office locations, for offsite storage.
- Simple to configure appliances and backup jobs.
- Efficient use of storage.
- Very low maintenance product.
- Easy to update.
- No support for sftp or ftps, only ftp.
- Comes out of the box with SMBv1.
March 17, 2021
A little pricey, but worth the peace of mind.
We have two Unitrends backup appliances in different datacenters, backing up the opposite datacenter. We mostly use it to back up our four Hyper-V hypervisors, but also do some file-level backup and SQL backups. These two devices back up essentially everything that we have on-premises here in the organization.
- Easy to implement.
- Instant recovery with VMs.
- Good reports.
- Hyper-V backups can fail easily (likely a Hyper-V problem).
- Configuring SMTP was a challenge (we use non-default ports).
March 17, 2021
Feature rich backup and DR option at a great price point
After tornados swept through Nashville in spring 2020 and severely damaged several of our clients' properties, management decided it was time for us to implement a more robust backup plan that incorporated offsite archiving and disaster recovery. Unitrends' onsite Backup Appliance with Forever Cloud and DRaaS options provided a cost-effective means to address all of our needs with a single provider. We are now backing up all of our servers to our onsite appliance and replicating the backups to Unitrends cloud, and our core business servers can be spun up in Unitrends' data center within 24 hours should disaster strike our on premises data center.
- Flexible backup scheduling and retention settings.
- Cloud synchronization of all backups.
- Extensive host platform support.
- Limited functionality with Citrix Xen Hypervisor.
March 17, 2021
Not recommended for large installations.
We purchased the product with expectations beyond what it can competently deliver on a small company-wide backup; this product was chosen on a recommendation from our VAR.
It fails to meet any and all expectations except for the most simple file backup; doesn't handle large files/database, vm images, user equipment, etc. without additional challenges. SQL backup is a non-starter with this product.
Backup speed is acceptable, restore speed is abysmal, tech support is pretty good, but we won't be using the product on next refresh.
- Low cost.
- Good reporting of when it goes sideways (failed backup).
- Tech support is good and necessary.
- The graphical UI makes assumptions that work for basic backup challenges, but forces us to tech support or in our case work on exit strategy.
- vSphere integration is abusive to the cluster (freezes, snapshot); creating a 5TB snap of a 5TB VM doesn't work well; especially when VM image crosses multiple data stores.
- VSS reliance is a non-starter in our heavy I/O environment.
- Restore rate is unbelievably slow. - data de-duplication inefficiencies?
- Inability to set multiple VLANs on network ports, increasing router workload.
- iSCSI integration of backup copy is a joke though UI, check our service tickets.
March 17, 2021
Great solution for small to medium businesses!
I selected Unitrends as our backup solution as soon I joined
my current company a few years ago. Our contract with the previous vendor was expiring, and I
wanted to find a solution that gave us both onsite and offsite backup, was
easier to use, and had excellent customer service. After evaluating a few other providers, I
decided Unitrends had what we needed at reasonable rates.
- Great customer service and support.
- Quick turnaround when device is defective.
- When get notified on potential issues.
- Pricing could improve.
March 17, 2021
Underwhelmed by Unitrends
We use it across the whole organization to maintain backups of all of our on-premises systems.
- I can't think of anything that it does particularly well.
- Better explanations of the various backup types.
- More and better documentation in general.
- More guided configuration, for people who don't have a lot of time to devote to it or who are not experts.
- More context-sensitive help, documentation, and assistance.
- More flexibility when migrating content to a new appliance during an upgrade.
- The ability to tune the SLA options so that backups aren't running all during the day.
Unitrends has given us the comfort of knowing our entire company's data is backed up, and when anything happens we have quick access to it for a full recovery. We have several drives for each level of our company and Unitrends allows us to back these up just as they are in our current environment.
- We lost power and thus lost one of our drives. This drive was backed up to our Unitrends appliance, and thus allowed for quick recovery.
- At one point several files got corrupt[ed] and we needed to restore the last known working file, which was easy to do using Unitrends system.
- One area for improvement might be allowing the user to delete their own backups.
March 16, 2021
A backup you can depend on
We use Unitrends Data Center Backup and Recovery across the whole organization, as we are a small private school. The main reason we use it is for the ability to spin up some vital servers in the cloud, should we ever lose them, so that learning would not be disrupted. In an era of hybrid learning, the ability to stay up has become even more vital, as classes are available in so many formats--a power outage in the past that fries a server might have resulted in a day off (and time to recover), but now that all learning can be shifted to virtual almost automatically, there is no "school down" downtime to recover a machine; it has to be available quickly.
- It runs without intervention--some other programs were prone to just stopping with an error
- The user interface is easy to understand and use
- The ability to spin up virtual servers in the cloud allows the time to get bare metal ready for a restore
- Testing of the spin-up seems rather difficult--I'd like to see an easier way to be sure that the spin-up will work
March 16, 2021
Unitrends has saved us countless man hours
We use this appliance across the entire company. We back up all of our servers, our NAS, and all of our SQL databases using this device. It's nice to have a single pane of glass for all of the backups, one simple place to back everything up and one simple place to run all of our restores from. We were backing up basically all of our devices using different methods and with Unitrends we can back everything up to one appliance.
- Easy to implement.
- Integration for offsite storage of backups.
- Excellent customer service.
- It's not the cheapest option.
- Web interface is okay, but there's always room to improve.
March 13, 2021
The Perfect Backup Solution for SMB
We use Unitrends to backup all of our servers and data in our datacenter. The Unitrends solution - combining on premises backup with cloud backup - is the ideal solution for an organization our size. The on premises appliance allows for fast, easy backup that just works. The cloud storage gives us peace of mind that once backed up to the cloud and disconnected from our network, we can recover from almost any scenario - from natural disaster to cryptolocker attacks. Unitrends solves our backup problem, disaster recovery, and business continuity in one easy-to-manage solution. Definitely recommend for small to medium size businesses and IT Departments.
- Microsoft SQL Server database backups.
- Individual file restore for corrupted or accidently deleted files.
- Easy disk-to-cloud backup.
- Server image snapshot and restore.
- Ability to view stats for our cloud storage service.
March 11, 2021
Very please with Unitrends implementation and usage!
We use [Unitrends Data Center Backup and Recovery] to backup all of our internal network servers & data for our regional 911 dispatch center. We host many county-wide public safety applications in our organization.
- Very easy to setup new assets/jobs.
- GUI is easy to navigate and use with little training.
- Online support is great.
- I would like to be able to view stats for our cloud storage service.
- Better access to cloud storage as far as to view current backups and data in the cloud.
We have two people who manage our [Unitrends Data Center Backup and Recovery] appliance. Many people can recover their own files using the "previous versions" tab in Windows Explorer. However, when this is not sufficient we will get the restore request.
We back up Hyper-V virtual machines directly from the Hyper-V servers. We do backup some systems directly as well, stand-alone servers, SQL servers, file servers, and until recently, VMware and Exchange servers as well.
We have redundant data centers with ongoing replication between them, so the loss of the virtual environment at one site is not being addressed by Unitrends. The remaining problems addressed by the appliance are:
1. Recovering historic files that were deleted long ago and now are needed.
2. Recovering SQL data to a prior state following a disaster.
3. Recovering servers or other virtual IT systems to a prior state following a disaster.
4. Maintain recover-ability of our entire infrastructure at a new location in the event of the loss of this entire site, including both data centers.
We back up Hyper-V virtual machines directly from the Hyper-V servers. We do backup some systems directly as well, stand-alone servers, SQL servers, file servers, and until recently, VMware and Exchange servers as well.
We have redundant data centers with ongoing replication between them, so the loss of the virtual environment at one site is not being addressed by Unitrends. The remaining problems addressed by the appliance are:
1. Recovering historic files that were deleted long ago and now are needed.
2. Recovering SQL data to a prior state following a disaster.
3. Recovering servers or other virtual IT systems to a prior state following a disaster.
4. Maintain recover-ability of our entire infrastructure at a new location in the event of the loss of this entire site, including both data centers.
- Unitrends provides easy discovery of history restore points for specific systems. Restoring these historic moments is quite simple.
- Unitrends provides rapid and discrete backups of Hyper-V virtual systems, SQL databases, Exchange databases, and file-level direct system backups. The impact on the servers being backed up is not noticeable if your backups are scheduled to not cause disk contention on the virtual servers. This is easy to accomplish. Virtual Machines do not need any agents installed, just the virtual hosts containing them. This low-impact but comprehensive backup strategy is quite scalable and easy to manage.
- Restoring individual files may seem trivial from a global DR perspective, however, sometimes it really matters. An errant configuration file on a virtual system can cause grief. [Let's] just say that you don't want to roll the system back, due to data consistency concerns. No worries, just create a File-Level Recovery instance of the desired restore point and select the needed file directly from the appliance, then drop the restore point. This is a quick process.
- Restoring a specific SQL or Exchange database to a specific point in time has saved us a few times.
- Virtual machine backups for RHEL or CentOS do not provide usable FLR instances. It would be nice if they did. On the windows side, that is a stellar feature.
- "The predictive analytics engine has detected anomalies on the following systems which probabilistically matches the behavior of systems impacted by Ransomware." - It would be nice if we could whitelist certain content that we have encrypted intentionally so that future alerts would be raised if new encryption is detected elsewhere.
- Active Jobs view: It would be nice that when you have the View Details option selected and also have multiple jobs selected that they would all display in the details. If this is too resource-intensive, then preferably the most recently selected job would display.
- Job Manager view: When selecting multiple jobs, only the toggle button remains enabled. It would be nice if the delete button also remained enabled so that multiple jobs could be deleted at the same time.
- Job Manager view: When filtering the view by typing text into the column headers, the selected [checkboxes] should be cleared. It is essential that the [checkboxes] no longer displayed are cleared, but normally if you are adding a new filter, it is a new task. Clearing all should be fine.
- IPv6 connectivity between appliance and agents would be nice. Full dual-stack would also be nice, but failing that, being able to select IPv4 or IPv6 would be great.
We operate a data center that is shared by 26 school districts. We have a primary SAN site, a replica SAN site, and a backup site all connected via private fiber. The backup site consists of 2 hosts and central storage that is dedicated to backup processing/storage. We use Unitrends for this purpose. Each of our districts has [its] own UEB instance running with storage allocated to them and each can login and manage their own backup jobs and UEB as a whole.
- Allows us to spin up as many UEBs as we need at no additional cost.
- Relatively small processing and RAM footprint required.
- Good daily reporting on backup job status.
- Figuring out how to clear up space on the appliance, old servers, etc.
- Easier to read logs in case issues arise.
- When updating the appliance something that better indicates where you are in the update process, are you at 1% or 99% instead of just a spinning wheel that sometimes doesn't refresh properly?
March 11, 2021
Unitrends - The good one
We use [Unitrends Data Center Backup and Recovery] to back up our virtual servers and some physical servers. We also create [an] archive on removable drives of all backups that go to the bank. We have a second appliance that is replicated from the first.
- Backup jobs.
- VMWare setup.
- Recovery of files.
- Bare metal recovery of physical servers.
- Managing existing backup jobs.
[Unitrends Data Center Backup and Recovery] is used to back up our entire organization's on-prem data, virtual machines, and databases. It allows us to be confident that our data is safe and secure in the event of a disaster. We have an appliance on-site and at our DR site.
- File Backup.
- VM Backup.
- Ease of Use.
- Fantastic GUI.
- Agent upgrade improvements.
- Network configuration UI overhaul.
- Ease of adding an SSL [certificate].