Overview
What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
Unitrends Saves the Day!!
my backup adventure
Unitrends UB software lets you sleep at night
Unitrends Data Center Backup and Recovery the all in one backup solution.
Unitrends Data Center Backup and Recovery
Unitrends - Reliable and efficient backup solution
Unitrends' backup solution saves me 1-2 hours per day.
Unitrends - a no brainer for backup and recovery!
Great Products, Good Value
Hassle-Free Backup and Recovery System for Everyone
Satisfactory Results From Unitrends Data Center Backup and Recovery
Unitrends Data Center Backup and Recovery for VMware Backups - The Right Tool for the Right Job.
A Great Backup Solution
In the Beginning, Unitrends MSP was There!
Exemplary software for disaster recovery.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Incremental backup identification (337)8.282%
- Instant recovery (289)8.080%
- Universal recovery (301)7.373%
- Deduplication and file compression (325)7.272%
Reviewer Pros & Cons
Pricing
What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Data Center Backup
Data center backup tools send data to a secure storage location after encryption and de-duplication
- 7.3Universal recovery(301) Ratings
Universal recovery is the ability to restore backups to any machine regardless of the platform
- 8Instant recovery(289) Ratings
Instant recovery is the ability to restore operations very rapidly
- 8Recovery verification(287) Ratings
Recovery verification is automated testing and verification of backups
- 6.6Business application protection(261) Ratings
Protection of all applications running in the data center
- 7.9Multiple backup destinations(267) Ratings
Multiple backup destinations is the ability to backup data to more than one location
- 8.2Incremental backup identification(337) Ratings
Incremental backup identification is the ability to identify incremental changes since last backup
- 7.3Backup to the cloud(212) Ratings
Ability to store and back up data to the cloud
- 7.2Deduplication and file compression(325) Ratings
Integrated deduplication and compression capabilities
- 8Snapshots(242) Ratings
Ability to take regular snapshots to ensure that Recovery Point Objective (RPO) is met
- 8.1Flexible deployment(5) Ratings
Deployment on any servers with full support for all applications being used
- 8Management dashboard(5) Ratings
Web-based dashboard allowing configuration and monitoring of all backups
- 9Platform support(5) Ratings
Product supports multiple operating systems and applications
- 8.1Retention options(5) Ratings
Provision of best-practice and customizable retention policies with reporting
- 8.1Encryption(4) Ratings
Data encryption to ensure that data is safe while being backed-up
Product Details
- About
- Competitors
- Tech Details
- Downloadables
What is Unitrends?
Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.
Additional features:
Ransomware Protection
Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.
Recovery Assurance
Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.
Monitoring & Support
Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.
Unitrends Features
Data Center Backup Features
- Supported: Universal recovery
- Supported: Instant recovery
- Supported: Recovery verification
- Supported: Business application protection
- Supported: Multiple backup destinations
- Supported: Incremental backup identification
- Supported: Backup to the cloud
- Supported: Deduplication and file compression
- Supported: Snapshots
- Supported: Flexible deployment
- Supported: Management dashboard
- Supported: Platform support
- Supported: Retention options
- Supported: Encryption
Unitrends Video
Unitrends Competitors
Unitrends Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Supported Countries | Worldwide |
Supported Languages | English |
Comparisons
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Reviews and Ratings
(635)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.
Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.
Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.
Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.
Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.
Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.
Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.
Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.
Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.
System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.
Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.
Users commonly recommend the following aspects of Unitrends Backup and Recovery:
- Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
- Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
- Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.
Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.
Attribute Ratings
- 8.9Likelihood to Renew25 ratings
- 6.2Availability2 ratings
- 5.6Performance2 ratings
- 8.2Usability14 ratings
- 7.9Support Rating23 ratings
- 7.1Online Training2 ratings
- 8.7Implementation Rating12 ratings
- 7.1Configurability2 ratings
- 3.8Product Scalability2 ratings
- 5Ease of integration1 rating
- 8.2Vendor pre-sale2 ratings
- 8.2Vendor post-sale2 ratings
Reviews
(126-150 of 371)Unitrends Aplliance review
- Backup Copy
- Image backups
- Data File backups
- The UI is hard to use no very intuitive.
- Flow of operations is confusing.
- Getting to some parts of the system seem very confusing.
The backup that works
- Full backups with compression
- Version saving
- Easy of recovery
- Web interface
- Error reporting
- Logging
- Simple interface for network administrators to schedule data backups to occur on our desired schedule.
- Simple interface for network administrators to be able to pull down backups.
- Easy to understand reports and logs.
- Alerts to indicate when nearing storage capacity.
One (DR) package to rule them all
Support is US-based, and very knowledgeable about the product. Almost always, the first person to respond knows the answer, even to difficult problems.
Management interface is basic, but understandable and creating backups, performing restores, and creating reports is easy. New features, such as indirect monitoring for ransomware, are added from time to time.
- Single vendor, tight integration.
- Intuitive interface.
- Physical or virtual appliance.
- Works best only within the Unitrends universe. Weak on integration to Azure.
- Would like to see better indexing for finding lost files across multiple backups.
Less flexible in going beyond what it does well. Works with both VMware and Hyper-V, but better with the former.
Set it and Forget It
- Daily emails confirm the status of daily backups
- Backups are detailed and you can drill down the file level to recover data
- The online dashboard command center is easy to navigate
- There is a Dark Web monitoring service. However, if you haven't signed up for feature, there is no easy way to explore DW monitoring to determine whether adding the service will bring value to your organization.
- File level recovery
- Backup catalog management
- Overall reporting
- Offsite backup when not using Unitrends cloud service or another Unitrends device could be better.
- Streamlined or single page on a web interface that lists device information/status would be helpful.
- Better information in UI when features will not work with the current configuration. Data throttling is the main example of this.
Unitrends is great, their support is out of this world, and you can find comfort knowing your data is protected.
- Incredible support. Anytime I've had an issue someone on the other end made it their issue as well. One night I had a host machine fail where several critical servers lived. Not only did the Unitrends tech stay up that night with me, but he also went above and beyond to do some research to assist me in resolving the server problem itself.
- The live vm recovery is amazing. This feature has saved me many times.
- The reports and analytical side of things is detailed, which I like.
- Price can be a bit high - but the support you receive and the features itself are worth every penny of it.
- Error logs are a bit vague, I find myself digging through log after log trying to uncover an issue.
- Easy to setup and manage.
- Daily reports of the success/failure of the backups.
- Just works - very little maintenance required.
- Restoring a client PC from scratch.
Unitrends sold us one thing, but unfortunately delivered something completely different.
- They are really good at selling their software and services
- Customer service is atrocious. In 2 years, we've barely had cloud storage working.
- Backups crash consistently at least once every few weeks for no apparent reason. We send the failure codes and try to find out why, never receive a reply even though we paid for full 24x7 service in advance.
- When we purchased the 602 unit, we were told that it could be expanded with more storage. We recently found out that this really meant "buy another one of our units w/ service contract". Not exactly what it sounded like 2 years ago.
Great product!
- It does an efficient job of backing up data
- It provides a means of transferring data for archiving off site
- It provides a convenient means of restoring lost or corrupted files
- It is cumbersome to label archive media through the interface
- It tends to generate warnings (predictive analytics I think is the term) that are not valid
Good Backup Solution
- Simple to configure appliances and backup jobs.
- Efficient use of storage.
- Very low maintenance product.
- Easy to update.
- No support for sftp or ftps, only ftp.
- Comes out of the box with SMBv1.
A little pricey, but worth the peace of mind.
- Easy to implement.
- Instant recovery with VMs.
- Good reports.
- Hyper-V backups can fail easily (likely a Hyper-V problem).
- Configuring SMTP was a challenge (we use non-default ports).
Feature rich backup and DR option at a great price point
- Flexible backup scheduling and retention settings.
- Cloud synchronization of all backups.
- Extensive host platform support.
- Limited functionality with Citrix Xen Hypervisor.
Not recommended for large installations.
- Low cost.
- Good reporting of when it goes sideways (failed backup).
- Tech support is good and necessary.
- The graphical UI makes assumptions that work for basic backup challenges, but forces us to tech support or in our case work on exit strategy.
- vSphere integration is abusive to the cluster (freezes, snapshot); creating a 5TB snap of a 5TB VM doesn't work well; especially when VM image crosses multiple data stores.
- VSS reliance is a non-starter in our heavy I/O environment.
- Restore rate is unbelievably slow. - data de-duplication inefficiencies?
- Inability to set multiple VLANs on network ports, increasing router workload.
- iSCSI integration of backup copy is a joke though UI, check our service tickets.
Great solution for small to medium businesses!
- Great customer service and support.
- Quick turnaround when device is defective.
- When get notified on potential issues.
- Pricing could improve.
Underwhelmed by Unitrends
- I can't think of anything that it does particularly well.
- Better explanations of the various backup types.
- More and better documentation in general.
- More guided configuration, for people who don't have a lot of time to devote to it or who are not experts.
- More context-sensitive help, documentation, and assistance.
- More flexibility when migrating content to a new appliance during an upgrade.
- The ability to tune the SLA options so that backups aren't running all during the day.
- We lost power and thus lost one of our drives. This drive was backed up to our Unitrends appliance, and thus allowed for quick recovery.
- At one point several files got corrupt[ed] and we needed to restore the last known working file, which was easy to do using Unitrends system.
- One area for improvement might be allowing the user to delete their own backups.
A backup you can depend on
- It runs without intervention--some other programs were prone to just stopping with an error
- The user interface is easy to understand and use
- The ability to spin up virtual servers in the cloud allows the time to get bare metal ready for a restore
- Testing of the spin-up seems rather difficult--I'd like to see an easier way to be sure that the spin-up will work
Unitrends has saved us countless man hours
- Easy to implement.
- Integration for offsite storage of backups.
- Excellent customer service.
- It's not the cheapest option.
- Web interface is okay, but there's always room to improve.
I think some places that might not require this level of service would be places where you're simply backing up some files or computers in a small business where your down time wouldn't be that substantial if you just had to restore from something like an external hard drive or something like that.
The Perfect Backup Solution for SMB
- Microsoft SQL Server database backups.
- Individual file restore for corrupted or accidently deleted files.
- Easy disk-to-cloud backup.
- Server image snapshot and restore.
- Ability to view stats for our cloud storage service.
Very please with Unitrends implementation and usage!
- Very easy to setup new assets/jobs.
- GUI is easy to navigate and use with little training.
- Online support is great.
- I would like to be able to view stats for our cloud storage service.
- Better access to cloud storage as far as to view current backups and data in the cloud.
We back up Hyper-V virtual machines directly from the Hyper-V servers. We do backup some systems directly as well, stand-alone servers, SQL servers, file servers, and until recently, VMware and Exchange servers as well.
We have redundant data centers with ongoing replication between them, so the loss of the virtual environment at one site is not being addressed by Unitrends. The remaining problems addressed by the appliance are:
1. Recovering historic files that were deleted long ago and now are needed.
2. Recovering SQL data to a prior state following a disaster.
3. Recovering servers or other virtual IT systems to a prior state following a disaster.
4. Maintain recover-ability of our entire infrastructure at a new location in the event of the loss of this entire site, including both data centers.
- Unitrends provides easy discovery of history restore points for specific systems. Restoring these historic moments is quite simple.
- Unitrends provides rapid and discrete backups of Hyper-V virtual systems, SQL databases, Exchange databases, and file-level direct system backups. The impact on the servers being backed up is not noticeable if your backups are scheduled to not cause disk contention on the virtual servers. This is easy to accomplish. Virtual Machines do not need any agents installed, just the virtual hosts containing them. This low-impact but comprehensive backup strategy is quite scalable and easy to manage.
- Restoring individual files may seem trivial from a global DR perspective, however, sometimes it really matters. An errant configuration file on a virtual system can cause grief. [Let's] just say that you don't want to roll the system back, due to data consistency concerns. No worries, just create a File-Level Recovery instance of the desired restore point and select the needed file directly from the appliance, then drop the restore point. This is a quick process.
- Restoring a specific SQL or Exchange database to a specific point in time has saved us a few times.
- Virtual machine backups for RHEL or CentOS do not provide usable FLR instances. It would be nice if they did. On the windows side, that is a stellar feature.
- "The predictive analytics engine has detected anomalies on the following systems which probabilistically matches the behavior of systems impacted by Ransomware." - It would be nice if we could whitelist certain content that we have encrypted intentionally so that future alerts would be raised if new encryption is detected elsewhere.
- Active Jobs view: It would be nice that when you have the View Details option selected and also have multiple jobs selected that they would all display in the details. If this is too resource-intensive, then preferably the most recently selected job would display.
- Job Manager view: When selecting multiple jobs, only the toggle button remains enabled. It would be nice if the delete button also remained enabled so that multiple jobs could be deleted at the same time.
- Job Manager view: When filtering the view by typing text into the column headers, the selected [checkboxes] should be cleared. It is essential that the [checkboxes] no longer displayed are cleared, but normally if you are adding a new filter, it is a new task. Clearing all should be fine.
- IPv6 connectivity between appliance and agents would be nice. Full dual-stack would also be nice, but failing that, being able to select IPv4 or IPv6 would be great.
- Allows us to spin up as many UEBs as we need at no additional cost.
- Relatively small processing and RAM footprint required.
- Good daily reporting on backup job status.
- Figuring out how to clear up space on the appliance, old servers, etc.
- Easier to read logs in case issues arise.
- When updating the appliance something that better indicates where you are in the update process, are you at 1% or 99% instead of just a spinning wheel that sometimes doesn't refresh properly?
Unitrends - The good one
- Backup jobs.
- VMWare setup.
- Recovery of files.
- Bare metal recovery of physical servers.
- Managing existing backup jobs.
- File Backup.
- VM Backup.
- Ease of Use.
- Fantastic GUI.
- Agent upgrade improvements.
- Network configuration UI overhaul.
- Ease of adding an SSL [certificate].